GoodOaks Homecare - Bournemouth, Poole and Christchurch

Unit 2, Old Generator House, 25 Bourne Valley Road, Poole BH12 1DZ
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9.8 53 Reviews
  • GoodOaks Homecare - Bournemouth, Poole and Christchurch, Poole
GoodOaks Homecare is a homecare provider that offers high-quality visiting and live-in care to individuals in their own homes. Their aim being to keep their clients living independently and comfortably at home for as long as possible.

The business is split across two areas of homecare, visiting and live-in care. Visiting care professionals can help with anything from a 30 minute daily visit to help with meal prep, to supporting individuals with complex conditions and needs.

Live-in care is designed around the client and means the care professional will stay with them in their own home. They will help to run their household, provide personal care, companionship and much more.

Each care plan is carefully tailored to the individual, encompassing their needs, likes and preferences. Care plans are regularly reviewed, adapted and monitored to evolve with their clients' needs.

GoodOaks have always understood that the only way to provide quality care to clients is to work with quality care professionals and to support them to do the best job they can.

Their care professionals are carefully selected and trained to give the highest level of care and support. This means that with GoodOaks, the care professional walking through the client's front door is properly trained, supported and valued. They can adapt to routines and provide the bespoke care that has been shaped together with their client and families.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

"At GoodOaks, we recognise that every individual has unique preferences and needs. For this reason, all of our care packages are fully tailored to the person receiving them. Whether you require occasional companionship, regular visiting care, or full-time live-in assistance, we will work with you to design a plan that meets your specific needs.
Please contact us to discuss your requirements, and we will be pleased to provide a bespoke quotation."

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Rachael Dormer (Registered Manager)

GoodOaks Homecare - Bournemouth, Poole and Christchurch Reviews (53)

9.8

GoodOaks Homecare - Bournemouth, Poole and Christchurch has a Review Score of 9.8 (9.821) out of 10, based on 14 reviews in the last 2 years.
Over all time GoodOaks Homecare - Bournemouth, Poole and Christchurch has 53 reviews.

Overall Experience
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Date Published
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Reviewer Connection to GoodOaks Homecare - Bournemouth, Poole and Christchurch
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Total of 53, showing 21-40
Review from M G (Sister of Client) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
GoodOaks have provided consistent quality carers for my sister, who has advanced Alzheimer's. We have morning carers to help with showering and dressing, plus afternoon carers for companionship. I feel confident leaving my vulnerable relative in GoodOaks care. I have increased our hours and will continue
to do so as my sister's need change.
Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thanks so much for your very kind review. It is a pleasure to help support your sister to stay at home and we'll keep adapting to her changing requirements as needed.

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Review from N D (Client) published on 26 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
They do all I need of them. Seem well-managed. What more can they do? I am perfectly capable of looking after myself and my house but my children want me visited every day. They just make me lazy but it is nice to have them cook my breakfast.
Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thanks so much for your review. I'm glad we're helping with everything you need at the moment!

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Review from P M (Son of Client) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to say how very impressed we have been with the team at Good Oaks Homecare in Poole. The care and support they have given our mum over the last two years or so has been brilliant.
Every member who has attended to Mum have all been pleasant and professional.
In particular, I would like
to thank the staff from the office, the visiting carer who attended to Mum in the early stages and the visiting carer towards the end.
I would not hesitate in recommending Good Oaks to anyone who may need this type of care for one of their loved ones.
Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you so much for your very kind review. We are delighted to hear that you felt this way about the care and support shown to your mum. It was a pleasure looking after her and I'll be sure to pass this feedback along to the team.

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Review from Susan S (Client) published on 1 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have received amazing care from Good Oaks. Their carers were hardworking, and nothing was too much trouble. They treated my parents with the utmost respect and dignity when looking after their personal needs. They were like good friends, always going the extra mile to help them to live a
happy life in their own home. The communication with the family was very good too. We will miss them now my mum and dad are moving into long-term care!
Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you for your really kind review, it was an absolute pleasure to care for your parents. I have passed this feedback along to the team.

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Review from N P (Daughter of Client) published on 14 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The last two years have been very difficult for my mum and I, as she has had to adjust to the fact that she now needs to use care services. We still face challenges, but I would like to say that several of the Good Oaks carers have become like members of family - they really brighten my mum's day. One
staff member has to have special thanks, and I don't really know where to start when talking about her - she's amazing! She cares for my mum like she is family, and always goes over and above for her. This means a great deal both to myself and my mum, and I continue to be awestruck by her kindness. The same is true of another staff member, who my mum always reports goes above and beyond. Having to use care services is something that nobody really wants to have to do, but it is certainly made a lot easier, and nicer, when you have genuine, kind, caring people looking after your relatives. I'm very grateful to these two ladies in particular for their warmth, and for making my mum feel so comfortable and at ease.
Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you so much for your very kind review. It is an absolute pleasure to help support your mum. We will pass on your feedback to the carers you mentioned, I know how much they enjoy visiting your mum.

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Review from K H (Son of Client) published on 22 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very happy with the care provided by Good Oaks. My mother has enjoyed seeing her carers each day and they have been exceptionally kind and efficient. They always seemed to bring a smile to her face, even on the days that she didn't feel much like smiling at the start of a visit. If we had
not had the care provided by Good Oaks, my mother could not have continued living independently for so long and it is only because she has deteriorated to the extent that it is no longer safe for her to live in the community, that we have to bring this to an end. The administration and support from the office have also been excellent. If there is a problem, the response has always been 'let's see what we can do'. It has been a huge relief for me living over 200 miles away to know that she has had a cheerful face to see every day.
Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you so much for your review. We very much enjoyed visiting your mother and I am glad that she found our visits helpful and enjoyable, and that we were able to provide you with some peace of mind too. I will pass on your feedback to the care team as well as the office team.

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Review from S H (Daughter of Client) published on 13 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is one hundred years and six months old. She has always stated that she did not want to go into a home or have ‘strangers’ in her house. However, as she passed one hundred it was obvious, even to her, that she could not continue to live alone.
Good Oaks Home Care has provided two carers
so far (three weeks and two weeks). My mother has warmed to both ladies, their professional and caring manner is reassuring to her.
Physically she is stronger. After two years of near solitude (Covid conditions), she is now thriving with the company and regular hot meals.
It appears that Good Oaks Home Care endeavours to provide continuity of carers, which I believe is a big benefit to older people - less confusing and more comforting.
I have been very impressed with all the staff both admin and carers. It has certainly made my life easier knowing that Mum is safe and secure in her own home. Thank you, Good Oaks Home Care.
Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you so much for your very kind review of our service. It's fantastic to hear what a positive impact our carers have had on your mother; companionship and interaction (as well as hot meals!) are such an important part of what we do. We'll pass on your feedback to the carers involved. Thank you again.

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Review from C J (Daughter of Client) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service. The management and administrative staff do a really good job of trying to match the right carers with my parents. We have, for a considerable period of time now, settled into the same day carer for three weeks on, one week off, and two or three-night ‘wake’ carers who cover the night
sessions. It is obvious that the people who roster are trying to maintain the same people for continuity but always with an eye to making sure that they are a good match for my parents. The carers are magnificent and manage to blend professionalism with the kindness that is essential in these circumstances. They are experienced, capable, sensitive, kind and able to both understand and adapt to my parents. When I walk in and find my parents sitting on the sofa, happy, clean, well-fed, engaged in conversation and, above all, safe I then reflect on what a stunning service is being provided. The carers come across as people with a vocation to answer such a critical need in society.
Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you so much for your very kind words, which we will pass on to the rest of the team. It is a real pleasure to help to support your parents at home; thank you also for everything you do for them; it is much appreciated.

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Review from Steven B (Son of Client) published on 26 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank Good Oaks for their exemplary help with my father, they were able to give extra help at a phone calls notice and nothing was too much for them. Their professional help in the administration of medicines and logging on to my portal to see what the visit was like. Nothing was a problem
from making his specific breakfast and how he liked his tea. He was very happy with his team of carers. I would definitely recommend to friends who want extra help for their loved ones.
Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you so much for your review; it's been a pleasure to support your father. We will pass on the feedback to the rest of the team!

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Review from S P (Niece of Client) published on 27 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt suffers from dementia and Good Oaks has been helping me to support this very special Aunt since June 2020. The carers have been totally trustworthy caring and reliable never missing a planned visit and always at short notice trying to give my Aunt an extra visit. At Christmas, she had to isolate
unexpectedly due to Covid testing and Good Oaks stepped in immediately to cover twice a day over that period and for which I will always be very grateful to them. We said goodbye to Good Oaks this week as my Aunt has now entered a care home for 24-hour care. Thanks Good Oaks, one and all and special thanks to those special carers that never let my Aunt down.
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Review from Phil S (Son of Client) published on 25 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service and support my parents received over the last 12 months has been exemplary. Initially from the one hourly sessions throughout the week to help with cleaning, shopping, and companionship, to the overnight support and care that was required to monitor medication and 'just be there for them'.
The Staff built trust with my parents, allowing them to relax and not worry about the everyday tasks that were starting to become too much for them. The night cover was invaluable, allowing my parents to sleep without worry, they certainly became more relaxed knowing there was advice, support, and someone to call on if needed. I can't praise the ladies more highly. Knowing my parents had this support also allowed both my sister and myself to relax a little and not over worry about our parent's wellbeing. I would also like to mention the office staff. No issue seemed too great especially with the changes in cover that our parents required. To the Registered Manager and her team, many many thanks.
Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you for your very kind words - it's been an absolute pleasure supporting your parents and we're glad the service has allowed you to worry a little less. Thanks again for taking the time to review us, it's much appreciated; we will pass your feedback on to the rest of the team.

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Review from Andrew L (Son-in-law of Client) published on 26 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law is at home and capable of basic needs, but suffers from Dementia and blood pressure. After working with other care companies in the Poole area we approached Good Oaks in January 2021. I am so glad we did. Firstly I would like to say how professional they are and how all their staff
are extremely proactive in caring for my father-in-law. If I have a problem there is no "Oh I don't think we can do that" it is "Let's see what we can do". The duties include shopping, cooking, and collecting of meds from the chemist as well as general daycare. And if I can't get down to Poole (90 mins from me) they have indicated they will help with getting him to appointments. I would add that I find the staff of Good Oaks completely trustworthy and if any problem becomes apparent they contact me instantly. This really is a 5-star company.
Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you so much for your very kind review - it's an absolute pleasure to care for your father-in-law and I'm glad you're finding us a help. I've passed on your feedback to the rest of the team.

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Review from Jonathan T (Nephew of Client) published on 15 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The service the care team provides has been first class. Visits are 2 a day, the service includes 2 meals a day, tablet taking, personal care, light cleaning duties and shopping. The staff are all very friendly.
Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

We're delighted that you're finding the service first class; it's what we aim for! Thanks very much for writing a review; we will share this with the team.

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Review from Paul M (Power of Attorney of Client) published on 13 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I have Power of Attorney for a lady who is in her eighties and is suffering both physical and mental frailty. We live a long way from the lady’s home so we are not able to offer the level of care we would wish to. However, we have found the services of Good Oaks Home Care - Bournemouth,
Poole and Christchurch have provided the care we are not able to give. Their care has been personal, efficient, competent and compassionate. We have been very impressed with the willingness of the carers to go beyond the call of duty in seeking the welfare and well-being of their clients.
Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you so much for your very kind review. We are delighted that you've found our service so helpful and efficient. We will pass on your feedback to the rest of the team!

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Review from P L (Daughter of Client) published on 13 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Reliable, friendly, professional carers who provide Mum with help, care and companionship. Consistently reliable and giving great peace of mind to both Mum and the family, knowing she is being looked after by such lovely people.
Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you so much for your very kind review. We are delighted to be able to help and will pass on your feedback to the rest of the team.

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Review from Norma C (Client) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely helpful and friendly staff.
Always willing and able to do whatever I need around the house. Including but not limited to helping me wash and dress, washing my hair, ironing and cleaning.
They also took me on outings before the covid-19 lockdown, pushing me around in a wheelchair.
I highly
recommend them.
Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you so much for your review! We're really glad we've been able to help. I know our carers always look forward to seeing you. We'll pass on your feedback to them.

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Review from Jill B (Daughter of Client) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had live-in carers for both my parents and they have all been excellent. No matter how challenging things can be, they have all shown great patience, respect and understanding to my parents' needs. Nothing has been too much trouble and willingness to help in any way is always there. As a family,
we have witnessed deep compassion and meticulous care by all employees of Good Oaks and would have no hesitation in recommending them.
Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you for your review - it means a lot to us. I am very glad we've been able to help. We will definitely pass your feedback on to the carers as well.

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Review from Ruth (Client) published on 22 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been with Good Oaks for 3-years. They have been treating me with respect and dignity; they always respect my wishes and needs. I am happy and satisfied with the service. I feel safe and well cared for. I will highly recommend anyone who needs care.
Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you so much for your review. We're glad to hear that you are happy with the service and feel well cared for by us. We will pass on your lovely review to the rest of the team.

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Review from Phillida L (Client) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had been with a previous care company which was not quite right for me. Since being with Good Oaks, I have been extremely happy not only with the company but also with the level of care I receive from my live-in carer. We get on very well and I feel my carer understands my needs which allows me to
enjoy my independence whilst being able to continue to live in my home.
Reply from Jo Wood, Deputy Manager at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you for your review, and I'm very glad to hear that you've been so happy with the companionship and care provided by your live-in carer, who I know really enjoys her time with you too. We will pass on your feedback to the rest of the team.

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Review from James G (Son of Client) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was recommended Good Oaks Home Care by a friend working in the Care Sector when my Father’s previous package was ended with only a weeks notice!
The local office in Poole agreed to take over his home care very quickly, the transition between company’s was dealt with very efficiently.
Dad has received
a very caring and reliable service from the first day of being with Good Oaks, the carers are always professional and friendly and are happy do that bit more for Dad if and when needed.
I have always had great backup from the office staff, again always professional, polite and willing to advise on health and care matters. I especially like the online Care Information which gives me access to the Carer visit notes, which gives me peace of mind wherever I maybe.
Both Dad and I are delighted to recommend Gook Oaks, thank you for what you do!
Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you for your very kind review. I'm glad we could help in short notice, and that you and your Dad are happy with the office and care teams' support. We'll pass on your review to the rest of the team.

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Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for GoodOaks Homecare - Bournemouth, Poole and Christchurch is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.821 for GoodOaks Homecare - Bournemouth, Poole and Christchurch is calculated as follows: ( (71 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 84 Ratings = 4.821
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - Bournemouth, Poole and Christchurch is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (3)

Rachael

Rachael Dormer

Job Title: Home Care Manager Joined: 2022

I have been working in social care for 33 years, in my role I support the team both for live-in and visiting services. I also need to ensure that our team is meeting the standards of CQC that we are delivering the best care and that all care needs are met on a day-to-day base.


Prior to working with GoodOaks, I was overseeing supported living services in Sherborne for adults with complex behaviour and I also set up a community support service for adults with Asperger's Syndrome in my previous role.

Tina

Tina Cobb

Job Title: Live-in Care Manager

I previously worked as a carer for GoodOaks before joining the office team as the Live-in Care Coordinator and have recently been promoted to Manager. I love working in the care industry and it's lovely to know that you're helping someone stay in their own home for as long as possible.

Rumbi

Rumbi Mhunduru

Job Title: Secretary Joined: 2023

Having previously worked as a Live-in Care professional for GoodOaks I was excited to join the office team to support the function of the office on a day-to-day basis. I really enjoy working in the care sector and I'm excited to get to know the teams, clients and their families.

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