GoodOaks Homecare - Bournemouth, Poole and Christchurch

I've been using GoodOaks Homecare for the past four years, during which time my experience has been largely positive. Some of my carers are truly excellent and I am grateful for all they do for me. Their timekeeping is exemplary, as well as their personal care. The office staff are always very polite.

GoodOaks provided my friend with a professional home service. Staff were prompt, well-trained, kind, caring and supportive. I would highly recommend them.

GoodOaks is the go-to care provider. Nothing is ever too much trouble and you know your relative is receiving the best care they could. The carers are lovely and the management is very professional.

The care and support provided by GoodOaks Homecare - Bournemouth, Poole and Christchurch allowed my father to live independently in his own home, as he wanted, for longer than we thought possible. The carers and office staff were always helpful and friendly. Many thanks.

My lovely mum reached 100 years old and was visited by the manager of her group of lovely carers who bought her a lovely present of flowers and a card - a lovely gesture.

Excellent, friendly and efficient service. In taking me on as a new client, explaining how things work and making me feel very reassured. All staff that I have met have been friendly and competent with good timekeeping. I especially appreciate the rota for the following week.

I have found the carers who have dealt with me to be very professional, friendly and, most importantly, trustworthy. I have always been treated with dignity, which is of paramount importance to me as I am paralysed from the waist down. My main carer is excellent, as are the two regular carers. Any issues that have arisen over time have been dealt with satisfactorily by your office. I have been with your company for the past five years and am happy to continue.

Very satisfied with the service. All the carers are most capable and sensitive to my needs.

I am happy with the care provided.

GoodOaks have provided consistent quality carers for my sister, who has advanced Alzheimer's. We have morning carers to help with showering and dressing, plus afternoon carers for companionship. I feel confident leaving my vulnerable relative in GoodOaks care. I have increased our hours and will continue to do so as my sister's need change.

They do all I need of them. Seem well-managed. What more can they do? I am perfectly capable of looking after myself and my house but my children want me visited every day. They just make me lazy but it is nice to have them cook my breakfast.

I would not hesitate in recommending Good Oaks to anyone who may need this type of care for one of their loved ones.

My parents have received amazing care from Good Oaks. Their carers were hardworking, and nothing was too much trouble. They treated my parents with the utmost respect and dignity when looking after their personal needs. They were like good friends, always going the extra mile to help them to live a happy life in their own home. The communication with the family was very good too. We will miss them now my mum and dad are moving into long-term care!

The last two years have been very difficult for my mum and I, as she has had to adjust to the fact that she now needs to use care services. We still face challenges, but I would like to say that several of the Good Oaks carers have become like members of family - they really brighten my mum's day. One staff member has to have special thanks, and I don't really know where to start when talking about her - she's amazing! She cares for my mum like she is family, and always goes over and above for her. This means a great deal both to myself and my mum, and I continue to be awestruck by her kindness. The same is true of another staff member, who my mum always reports goes above and beyond. Having to use care services is something that nobody really wants to have to do, but it is certainly made a lot easier, and nicer, when you have genuine, kind, caring people looking after your relatives. I'm very grateful to these two ladies in particular for their warmth, and for making my mum feel so comfortable and at ease.

I have been very happy with the care provided by Good Oaks. My mother has enjoyed seeing her carers each day and they have been exceptionally kind and efficient. They always seemed to bring a smile to her face, even on the days that she didn't feel much like smiling at the start of a visit. If we had not had the care provided by Good Oaks, my mother could not have continued living independently for so long and it is only because she has deteriorated to the extent that it is no longer safe for her to live in the community, that we have to bring this to an end. The administration and support from the office have also been excellent. If there is a problem, the response has always been 'let's see what we can do'. It has been a huge relief for me living over 200 miles away to know that she has had a cheerful face to see every day.

I have been very impressed with all the staff both admin and carers. It has certainly made my life easier knowing that Mum is safe and secure in her own home. Thank you, Good Oaks Home Care.

I would like to thank Good Oaks for their exemplary help with my father, they were able to give extra help at a phone calls notice and nothing was too much for them. Their professional help in the administration of medicines and logging on to my portal to see what the visit was like. Nothing was a problem from making his specific breakfast and how he liked his tea. He was very happy with his team of carers. I would definitely recommend to friends who want extra help for their loved ones.

My Aunt suffers from dementia and Good Oaks has been helping me to support this very special Aunt since June 2020. The carers have been totally trustworthy caring and reliable never missing a planned visit and always at short notice trying to give my Aunt an extra visit. At Christmas, she had to isolate unexpectedly due to Covid testing and Good Oaks stepped in immediately to cover twice a day over that period and for which I will always be very grateful to them. We said goodbye to Good Oaks this week as my Aunt has now entered a care home for 24-hour care. Thanks Good Oaks, one and all and special thanks to those special carers that never let my Aunt down.

The service and support my parents received over the last 12 months has been exemplary. Initially from the one hourly sessions throughout the week to help with cleaning, shopping, and companionship, to the overnight support and care that was required to monitor medication and 'just be there for them'. The Staff built trust with my parents, allowing them to relax and not worry about the everyday tasks that were starting to become too much for them. The night cover was invaluable, allowing my parents to sleep without worry, they certainly became more relaxed knowing there was advice, support, and someone to call on if needed. I can't praise the ladies more highly. Knowing my parents had this support also allowed both my sister and myself to relax a little and not over worry about our parent's wellbeing. I would also like to mention the office staff. No issue seemed too great especially with the changes in cover that our parents required. To the Registered Manager and her team, many many thanks.

My father-in-law is at home and capable of basic needs, but suffers from Dementia and blood pressure. After working with other care companies in the Poole area we approached Good Oaks in January 2021. I am so glad we did. Firstly I would like to say how professional they are and how all their staff are extremely proactive in caring for my father-in-law. If I have a problem there is no "Oh I don't think we can do that" it is "Let's see what we can do". The duties include shopping, cooking, and collecting of meds from the chemist as well as general daycare. And if I can't get down to Poole (90 mins from me) they have indicated they will help with getting him to appointments. I would add that I find the staff of Good Oaks completely trustworthy and if any problem becomes apparent they contact me instantly. This really is a 5-star company.