GoodOaks Homecare - Bournemouth, Poole and Christchurch

I have received excellent service from every one of the carers - cannot fault them. They are rightly called carers as that this exactly what they are - extremely caring.

GoodOaks provided care to my dad for 4 years. Overall I was very pleased with their service, trying to have regular carers so dad wasn't dealing with strangers. Everyone of the carers I met were kind and professional. I cannot give 5 stars as problems seemed to occur as dad deteriorated, mainly regarding communication. However, once addressed I cannot fault the response and flexibility GoodOaks demonstrated to correct everything.

Good Oaks has looked after my father (and my mother up to 2022) for nearly five years. It provides both day and night carers. The standard of care is second to none. This high standard is produced and maintained by excellent selection, training, and supervision of care staff and procedures. Good Oaks responds swiftly and effectively in order to ensure a good fit between client/service user and carer. The result is care which not only keeps my father safe, well, and healthy but, through the kindness, patience, and dedication of their carers keeps him happy. The service recognises when a complex condition changes, as it will. Good Oaks provides very necessary support when a situation is becoming really challenging. Carers are unsung heroes and the Good Oaks carers looking after my father have a clear vocation for their profession. Their ability, attitude, dedication, and kindness, together with a really excellent management means that my father remains healthy and happy in his own home.

At 93 years of age and disabled by spinal stenosis, I am increasingly liable to falls and need the support of a rollator to get around. I was familiar with 'GoodOaks' as you provided excellent home care to another resident here. I needed your assistance for showering etc following a severe bout of flu earlier this month. This proved to be very satisfactory and I have now become stronger and more independent. As I am bound to go downhill from now on I am bound to need your assistance again sometime in the future and hope that you well keep me and my records in your database.

I was very impressed with the service I received. The carers were always punctual, efficient and friendly. I will definitely use the service again if my circumstances change.

We would highly recommend Good Oaks as great care providers.

During October 2025, my mum has been looked after by both her primary and secondary carer, which affects the overall score. Both carers treat my mum with respect and dignity but if this review was just for the primary carer, there would be a lot more 'excellent' boxes crossed. The primary carer is more proactive about my mum's care, anxiety and needs and will sort out many issues by herself. The secondary carer is younger and doesn't have so much experience; she seems nervous about taking responsibility and there have been a few situations where we have had to contact the office. She doesn't inform us of issues saying that, she is sweet with my mum and better than carers from other companies we've used.

Generally very good.

We have been using the GoodOaks home care service for well over a year & have always found it to be very satisfactory. We use it for regular weekly visits, ad-hoc visits and a recent one off 'live-in-care' period of one week. Booking is easy to do & we are (nearly) always told who is coming. The carers appear to have been well trained and are always cheerful, polite, understanding & helpful (occasionally a carer may turn up later than expected but this is usually due to traffic issues). We happily recommend GoodOaks 100%.

Really happy with good oaks, they are always quick to communicate, know mum really well and are kind, caring and compassionate when with her. Their patience is outstanding and they support mum in her journey with dementia in such an incredible way.

Managers always listened to my points of view and were a good support to myself and my parents carers.

Excellent service. First time we have had carers for my mother. Very sympathetic company. Understood our needs and had a very good timetable to fit in with our lives. My partner and I live with Mum. We would recommend GoodOaks to anyone.

This has been hard for my sister and myself being so far away but this agency has been fantastic !!!!!

Cannot fault a single thing about Goodoaks. We are forever thankful for them being there for us at a time when we really needed them.

All the carers come at the time expected. They are invariably pleasant and efficient and I think my husband welcomes them. I certainly could not manage without their help. Financially it is quite a commitment but I prefer to have home care. The carers say they are here to help me as well as my husband. The carers very quickly learned where to find whatever they needed and I don't need to get involved.

Your manager and admin team have also been very supportive and stepped in when required. Overall you provide a reliable, professional service and your team has shown kindness and support to my parents, and myself.

The service provided really did make a difference to both myself and Mum's life. Thank you once again.

Some of the carers provided an excellent service, bringing with them an interesting range of personal and professional experiences.

Happy carers.

Thank you.