GoodOaks Homecare - Bournemouth, Poole and Christchurch

Unit 2, Old Generator House, 25 Bourne Valley Road, Poole BH12 1DZ
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9.8 61 Reviews
  • GoodOaks Homecare - Bournemouth, Poole and Christchurch, Poole
GoodOaks Homecare is a homecare provider that offers high-quality visiting and live-in care to individuals in their own homes. Their aim being to keep their clients living independently and comfortably at home for as long as possible.

The business is split across two areas of homecare, visiting and live-in care. Visiting care professionals can help with anything from a 30 minute daily visit to help with meal prep, to supporting individuals with complex conditions and needs.

Live-in care is designed around the client and means the care professional will stay with them in their own home. They will help to run their household, provide personal care, companionship and much more.

Each care plan is carefully tailored to the individual, encompassing their needs, likes and preferences. Care plans are regularly reviewed, adapted and monitored to evolve with their clients' needs.

GoodOaks have always understood that the only way to provide quality care to clients is to work with quality care professionals and to support them to do the best job they can.

Their care professionals are carefully selected and trained to give the highest level of care and support. This means that with GoodOaks, the care professional walking through the client's front door is properly trained, supported and valued. They can adapt to routines and provide the bespoke care that has been shaped together with their client and families.
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Care Provided by GoodOaks Homecare - Bournemouth, Poole and Christchurch

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

"At GoodOaks, we recognise that every individual has unique preferences and needs. For this reason, all of our care packages are fully tailored to the person receiving them. Whether you require occasional companionship, regular visiting care, or full-time live-in assistance, we will work with you to design a plan that meets your specific needs.
Please contact us to discuss your requirements, and we will be pleased to provide a bespoke quotation."

Contact GoodOaks Homecare - Bournemouth, Poole and Christchurch to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact GoodOaks Homecare - Bournemouth, Poole and Christchurch to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Rachael Dormer (Registered Manager)

GoodOaks Homecare - Bournemouth, Poole and Christchurch Reviews (61)

9.8

GoodOaks Homecare - Bournemouth, Poole and Christchurch has a Review Score of 9.8 (9.775) out of 10, based on 23 reviews in the last 2 years.
Over all time GoodOaks Homecare - Bournemouth, Poole and Christchurch has 61 reviews.

Overall Experience
  • 50
  • 11
  • 0
  • 0
  • 0
Date Published
  • 61
  • 9
  • 13
  • 23
  • 38
Reviewer Connection to GoodOaks Homecare - Bournemouth, Poole and Christchurch
  • 21
  • 18
  • 9
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 61, showing 61-61
Review from B.B (Wife of Client) published on 15 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Good Oaks have been visiting me and my husband for over two years now and I have always been so impressed by their carers. They are professional, courteous and I have a small team of them that I see regularly. The office staff are friendly and let me know if there are any changes and they get back to
me quickly if I have any questions. Thank you Good Oaks!
Reply from Ben Ashton at GoodOaks Homecare - Bournemouth, Poole and ChristchurchThank you so much for your kind review, we will pass this on to the team. We're delighted we can continue to support you and your husband at home, and will endeavour to keep up the good work!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for GoodOaks Homecare - Bournemouth, Poole and Christchurch is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.775 for GoodOaks Homecare - Bournemouth, Poole and Christchurch is calculated as follows: ( (111 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 138 Ratings = 4.775
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - Bournemouth, Poole and Christchurch is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (3)

Rachael

Rachael Dormer

Job Title: Home Care Manager Joined: 2022

I have been working in social care for 33 years, in my role I support the team both for live-in and visiting services. I also need to ensure that our team is meeting the standards of CQC that we are delivering the best care and that all care needs are met on a day-to-day base.


Prior to working with GoodOaks, I was overseeing supported living services in Sherborne for adults with complex behaviour and I also set up a community support service for adults with Asperger's Syndrome in my previous role.

Tina

Tina Cobb

Job Title: Live-in Care Manager

I previously worked as a carer for GoodOaks before joining the office team as the Live-in Care Coordinator and have recently been promoted to Manager. I love working in the care industry and it's lovely to know that you're helping someone stay in their own home for as long as possible.

Rumbi

Rumbi Mhunduru

Job Title: Secretary Joined: 2023

Having previously worked as a Live-in Care professional for GoodOaks I was excited to join the office team to support the function of the office on a day-to-day basis. I really enjoy working in the care sector and I'm excited to get to know the teams, clients and their families.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GoodOaks Homecare - Bournemouth, Poole and Christchurch to verify any information. View our terms and conditions. GoodOaks Homecare - Bournemouth, Poole and Christchurch has an Enhanced Service - more info.