Right at Home Harrow, Pinner, Ruislip & Northwood

York House, Grimsdyke Road, Pinner HA5 4PH
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9.9 85 Reviews
  • Right at Home Harrow, Pinner, Ruislip & Northwood, Pinner
Right at Home has been providing care and support of the highest quality to local people in Harrow, Pinner, Ruislip and Northwood since June 2014.

They seek out the very best Carers and provide them with the training and support that they need so that they can provide an outstanding service for clients. A very high percentage of clients are referred to Right at home by existing clients and the team are well known in the local area for providing an excellent reliable service.

Their aims are to improve the quality of life of clients and to enable them to live in their own homes as independently as possible. The Right at Home team also aims to provide greater peace of mind for clients' families.

All care, companionship and support is personalised and tailor-made to each person's needs and requests. The service is responsive and they adjust what is required as each client's needs change.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 45 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35.50
  • Weekly Live-in Care Fees: from £1792

These prices are only a guideline, please contact Right at Home Harrow, Pinner, Ruislip & Northwood to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Denise Miller (Registered Manager)

Right at Home Harrow, Pinner, Ruislip & Northwood Reviews (85)

Total of 85, showing 81-85
9.9

Right at Home Harrow, Pinner, Ruislip & Northwood has a Review Score of 9.9 (9.882) out of 10, based on 19 reviews in the last 2 years. Over all time Right at Home Harrow, Pinner, Ruislip & Northwood has 85 reviews.

Overall Experience

  • 75
  • 9
  • 0
  • 0
  • 1

Date Published

85
2
8
19
66

Review from Sukie P (Daughter of Client) published on 6 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My life has become much easier since Right at Home started looking after my parents at home. I am reassured they are in good hands and the carers and Manager sort out lots of issues as and when they arise, taking the stress away from family.

The current carers are wonderful and treat my parents
like family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Audrey F (Client) published on 10 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care received.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D H (Son of Client) published on 3 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have been very professional. The Care Plan that I have just reviewed and adjusted with the company, is much better than I have seen presented by competitor providers. The management and staff have not only been very helpful, but have gone the extra mile to offer assistance. I have found
them to be honest and straightforward in all their dealings with me and my mother. The integrity displayed is something I value greatly.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Caroline N (Daughter of Client) published on 25 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely agency, lovely reliable, genuinely caring carers who are incredibly patient in helping to look after my mother with Motor Neurone Disease. They treat mum with dignity, caring and respect. The Owner and manager actually care about their clients and having experienced other agencies, I would highly
recommend this agency to anyone needing care in their own home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D B (Client) published on 2 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Agency's carer's attitude to client's needs was at all times exemplary, backed up by an efficient management team.


It is obvious that client's needs were matched the choice of carer.
I cannot recommend Right At Home's ethos more highly.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for Right at Home Harrow, Pinner, Ruislip & Northwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.882 for Right at Home Harrow, Pinner, Ruislip & Northwood is calculated as follows: ( (97 Excellents x 5) + (13 Goods x 4) ) ÷ 110 Ratings = 4.882

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Harrow, Pinner, Ruislip & Northwood is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (17)

Meet the Team (4)

Denise

Denise Miller

Job Title: Registered Manager

Joined: 2024

Denise is our Registered Manager

No image found

Julie Brown

Job Title: Care Coordinator

Joined: 2018

Julie is our Care Coordinator

Ssehar

Ssehar Hantouli

Job Title: Field Care Supervisor

Ssehar is our Field Care Supervisor

Dil

Dil Akbar

Job Title: General Manager

Dil is our General Manager

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home Harrow, Pinner, Ruislip & Northwood to verify any information. View our terms and conditions. Right at Home Harrow, Pinner, Ruislip & Northwood has an Enhanced Service - more info.