Right at Home Harrow

3 Ambassador House, Wolseley Road, Harrow HA3 5RT

Right at Home Harrow
Right at Home Harrow
Right at Home Harrow

Right at Home (Harrow) is a branch of one of the world's most trusted care companies.

Through a global network of more than 400 locally owned and operated offices, carers help thousands of people every day to continue living happily and independently in their own homes.

Carefully trained and friendly carers provide help with a wide range of tasks including housework, shopping, cooking meals, washing and dressing and physical assistance.

Carers also place great emphasis on providing emotional support too. Something as small as sharing a cup of tea and having a chat, or laughing at a joke, can make a huge difference to the health and well-being of the person being cared for.

The service can be adjusted as needs change.

Group : Right at Home UK

Person in charge: Fran Edwards (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 63

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Right at Home Harrow: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.7 Right at Home Harrow has a Review Score of 9.7 (9.733)

The Review Score of 9.7 (maximum of 10) for Right at Home Harrow is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Right at Home Harrow in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.733 for Right at Home Harrow is calculated as follows: ( (112 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 150 Ratings = 4.733

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Right at Home Harrow is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Right at Home Harrow?

  • Extremely LIKELY
    24
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Right at Home Harrow

  • Daughter of Client/Service User
    9
  • Client / Service User
    6
  • Son of Client/Service User
    5
  • Wife of Client/Service User
    2
  • Godson of Client/Service User
    1
  • more

My sisters and I want to thank Right at Home for the care that has been offered throughout the period of engagement until our mother's sudden death at home, help which was crucial in allowing her to remain at home till the end. The care was professional, flexible and responsive. It is always a fine line to draw between dependency (and help with things that the client really cannot do on her own) and autonomy (and the sense that the client has that she is still in charge of her own life). Right At Home managed that with minimum of fuss or disruption, and it was a real reassurance to us to know that we could make changes easily and with immediate agreement. Our mother was very lucky to have found, through Right at Home, three carers who were ideal for her, and with whom relationships of mutual affection developed. They were all as good as we could hope for, and we are very grateful for their care and consideration of our mother.

How likely would you be to recommend Right at Home Harrow? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

My mum has used this agency since March 2017 after unreliable care from an earlier agency. She has now managed to stay out of hospital for over seven months, the longest time she has managed in the past three years. I believe Right at Home has been a significant factor in achieving this. Carers are friendly, efficient, flexible and patient. They have responded to changes in mum's health during this time seamlessly. Over nine months they haven't been perfect, no agency can achieve that, but they are ALWAYS prompt and responsive if there is an occasional hiccup and that makes such a difference. I get mum's schedule by email and she gets it by post so we know who is coming and the time, a week in advance.

How likely would you be to recommend Right at Home Harrow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My aunt had to go into Residential care after a fall and a stay in hospital. The Care Home was good but she badly wanted to come home even though she was in her nineties. The wait for NHS help via Occupational Therapy was considerable so I found a private OT who recommended Right at Home Harrow for ongoing care at home. They have been a much-needed service for my aunt and have provided the care she needed punctually and with courtesy. I would recommend them to others.

How likely would you be to recommend Right at Home Harrow? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

The care worker treated my husband with dignity and it was like having a family member in the house.

How likely would you be to recommend Right at Home Harrow? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

Right at Home in Harrow have provided us with cover for my mother, who now lives with us, over the past year. Carers have invariably been competent, reliable, punctual, helpful, willing and (last but not least) cheerful. Whenever possible the same people have been sent to give my mother continuity.
Similarly, the office staff have always been very helpful and have responded to last-minute changes and requests without a murmur.
Without Right at Home, we would probably not have been able to keep my mother with us. They have made all the difference and I wholeheartedly recommend them.

How likely would you be to recommend Right at Home Harrow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We have been using Right at Home for five months and over this time we have gradually increased the hours of support used to back up family members who are providing primary care.
The carers we have met have been excellent. The managers are obviously very experienced in the issues and challenges arising from care provision and seem very skilled in matching their choice of carers to the client's particular needs.
We have been very happy with the service to date.

How likely would you be to recommend Right at Home Harrow? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Right at Home looked after my dad while I went away for a couple of days and they also did it last year. Both my dad and I are very happy with how they help us when we need them, it means I can have a break when I need one! Excellent company.

How likely would you be to recommend Right at Home Harrow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

This is the first time I've had carers and I have been very satisfied with the service. They all have a smile when they are here, nothing is too much trouble, and they all seem to be so cheerful and caring.

How likely would you be to recommend Right at Home Harrow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am absolutely thrilled with this excellent agency. After having gone through three different agencies that proved incompetent, my mum is finally being looked after by the extremely caring staff and feels thoroughly valued. Not only are the carers most caring and efficient at what they do but the office staff are just as well to be praised for their efforts in the coordination of their staff. Thank you Right at Home Harrow.

How likely would you be to recommend Right at Home Harrow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Right At Home were recommended to us and have proved excellent in the services they have provided for my mother since we first engaged them. As my mother's needs have increased they have been able to tailor their care to suit whenever I've asked and I am very grateful to them for all they have done.
I have no hesitation in recommending them to anyone, especially anyone who may have heard horror stories about commercial care organisations - the service provided has been personal, caring, diligent and attentive, and I am only now realising the times the staff went quietly above and beyond the contractual levels in dealing with the demands made of them in caring for my mother, entirely of their own accord.

How likely would you be to recommend Right at Home Harrow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We have been delighted with the agency. They understood perfectly the needs of our mother and have provided someone with whom she feels comfortable and very happy. They are always ready to respond to any requests I might make about our mother's care and I would recommend them most highly.

How likely would you be to recommend Right at Home Harrow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very friendly staff, willing to help as required.

How likely would you be to recommend Right at Home Harrow? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

I was recommended to Right at Home by a friend and what a lovely experience it has been. I love my carers and the company is so helpful in every way.

How likely would you be to recommend Right at Home Harrow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Most of the service from the company was very good when it wasn't it was excellent! At all times every effort was made to make the patient as comfortable as possible. The manager was always available to sort out any issues that arose. The staff were always friendly and helpful and dealt in a professional manner.

How likely would you be to recommend Right at Home Harrow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We have received excellent service from Right at Home in Harrow for the last eighteen months since my 90 yr old father, in frail health came to live with us. Carers are reliable, well trained, professional and genuinely caring - a pleasure to have in your home!!!

How likely would you be to recommend Right at Home Harrow? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

I have always found that any queries or requests for assistance are dealt with promptly and efficiently, and in a friendly and courteous manner. The carers are punctual, efficient and reliable. They are also easy to talk to, and give one a feeling of confidence and reassurance.

How likely would you be to recommend Right at Home Harrow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Extremely satisfied with the level of care provided, a reliable and professional organisation in my experience. Carers were dedicated and sensitive to our needs and behaved in a responsible and supportive manner at all times.

How likely would you be to recommend Right at Home Harrow? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Satisfactory

The service has been very helpful to my Nan, and without the service my nan would be very lonely, and also it is comfort for me as I know that she is being seen by someone and the people who care for my nan keep me informed and update me when necessary

How likely would you be to recommend Right at Home Harrow? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

I have used the agency for my husband for the last 4 months and have always found them to be caring and extremely helpful and would not hesitate in recommending them. So far the carers provided have been excellent

How likely would you be to recommend Right at Home Harrow? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Excellent communication. Mum very happy with carers. Eager to help. Good at providing fill in care when someone is sick.

How likely would you be to recommend Right at Home Harrow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My life has become much easier since Right at Home started looking after my parents at home. I am reassured they are in good hands and the carers and Manager sort out lots of issues as and when they arise, taking the stress away from family.

The current carers are wonderful and treat my parents like family.

How likely would you be to recommend Right at Home Harrow? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Good

Value for Money: Good

I am happy with the care received.

How likely would you be to recommend Right at Home Harrow? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Right at Home have been very professional. The Care Plan that I have just reviewed and adjusted with the company, is much better than I have seen presented by competitor providers. The management and staff have not only been very helpful, but have gone the extra mile to offer assistance. I have found them to be honest and straightforward in all their dealings with me and my mother. The integrity displayed is something I value greatly.

How likely would you be to recommend Right at Home Harrow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Lovely agency, lovely reliable, genuinely caring carers who are incredibly patient in helping to look after my mother with Motor Neurone Disease. They treat mum with dignity, caring and respect. The Owner and manager actually care about their clients and having experienced other agencies, I would highly recommend this agency to anyone needing care in their own home.

How likely would you be to recommend Right at Home Harrow? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Agency's carer's attitude to client's needs was at all times exemplary, backed up by an efficient management team.

It is obvious that client's needs were matched the choice of carer.
I cannot recommend Right At Home's ethos more highly.

How likely would you be to recommend Right at Home Harrow? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

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Awards / Recognitions

May 2017

February 2017

Best Employers in Care Awards

Recipient: Right at Home UK

Date: Wednesday 08 Feb 2017

more details

September 2016

Premier Circle Award

Recipient: Right at Home Harrow

Date: Wednesday 14 Sep 2016

more details

April 2016

Top 10 Home Care Groups 2016

Recipient: Right at Home UK

Date: Friday 01 Apr 2016

more details

September 2015

Continued Development Award

Recipient: Right at Home Harrow

Date: Wednesday 23 Sep 2015

more details

June 2014

Emerging Franchisor of the Year

Recipient: Right at Home Harrow

Date: Wednesday 25 Jun 2014

more details

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