Review from Ahmed N (Son of Client) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience

My mother has never felt this way about her life: empowered. They have enabled our life and brought joy to us with their hard work, honestly and integrity. We love you Right at Home, you are a gift from the heavens!

Reply from Dil Akbar, - at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you for your comments and for sharing your positive experience of your mum's care. It is our pleasure to support her and we will continue to meet your expectations. I will pass your comments to the team.

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Review from S T (Wife of Client) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience

Overall, the service is very good and I cannot fault my husband's main carer. Carers he sometimes has once or twice sometimes fall a little short of the mark in that care is very impersonal, they do what they have to do and go, sometimes well before the hour is up; there is no engagement.
The office

staff are very friendly and helpful.
Paying for care for the first seven days of hospital admission has proved to be expensive for me. I understand the reasons, bit its money down the drain.

Reply from Dil Akbar, - at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you for your positive feedback. We have acknowledged and noted the area where we could do better. We have put together an action plan and will monitor closely to ensure we consistently meet your expectation. Thank you.

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Review from Margaret H (Client) published on 25 January 2023
Submitted via Postal Card • Report

Overall Experience

I am delighted with the care I receive each day, they brighten my day and sometimes they are the only people I see each day.

Reply from Dil Akbar at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you for your positive response. We will share your view with the team and continue to support you the best we can.

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Review from J B (Client) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience

I am well satisfied with the help and care from Right at Home.

Reply from Almas Adam, Owner at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you for your positive response which will be shared with the team to ensure that we continue to maintain quality of service to meet your expectation.

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Review from Esme R (Client) published on 7 July 2022
Submitted via Postal Card • Report

Overall Experience

I am very happy with the care I'm getting.

Reply from Almas Adam, Owner at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you for your review, it's good to hear that you are happy with your care.

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Review from Claire C (Daughter of Client) published on 14 June 2022
Submitted via Website • Report

Overall Experience

This review is a very low rating due to the issues that went badly which necessitated my mother being admitted to residential care as an emergency when we were out of the country on holiday. This major and traumatic transition should never have happened in this way when we were away. However, the Registered

Manager implemented the complaints process herself, has taken the concerns seriously and has fed back to me regularly throughout the process. Often more can be learned from things that can go wrong than when they go well and I hope that this is the case in this situation. Ongoing monitoring needs to take place to ensure that learning is also ongoing, and I hope that is the case. The last carer that my mother had was truly excellent and a real inspiration to others, but unfortunately she was not adequately supported by management. Support of carers, not delegating support of carers at weekends to an external agency, and carrying out wellbeing checks are essential.

Reply from Almas Adam, Owner at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you for your feedback. As indicated in your review we take all concerns and complaints seriously and endeavour to provide the highest quality care.

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Review from Peter B (Son of Client) published on 13 October 2021
Submitted via Website • Report

Overall Experience

Right at Home were so much help during the period they looked after my father, visiting 3 times a day they were professional, punctual and most importantly caring.
Unfortunately, my father had to go into full-time residential care due to dementia but the time he was looked after by Right at Home was

excellent and only a positive experience.

Reply from Ruth Solomons, Owner at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you very much for taking the trouble to recommend our service. It was a privilege to have the opportunity to provide care for your father and support for you and your family.

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Review from Joy R (Daughter of Client) published on 6 June 2021
Submitted via Website • Report

Overall Experience

I wouldn’t hesitate to recommend Right At Home the lovely staff looked after my mother for well over a year starting with twice-daily visits increasing to live-in care. The caregivers were friendly, kind, warm and great with our mother genuinely caring which was all we could ask for.
Thanks to all

the staff, caregivers and admin.

Reply from Ruth Solomons, Owner at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you so much for taking the trouble to recommend our daily and live-in care services. It was our pleasure and a great privilege to be able to provide care for your mother.

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Review from Rob (Power of Attorney of Client) published on 3 March 2021
Submitted via Website • Report

Overall Experience

Right at Home Harrow have been most helpful in caring for my centenarian friend who suddenly became incapacitated. They were quick and professional in their approach. Good communicating skills. Well organised and impressed how they kept track of their carers by having them check-in and out via an app

so the head office knew that they were there and when they left. The staff were all very polite and helpful and my friend made a partial recovery. Which was good to see. Altogether an agency I would trust to look after someone in need of good personal assistance and care.

Reply from Ruth Solomons, Owner at Right at Home Harrow, Pinner, Ruislip & Northwood

We were very pleased that we were able to respond rapidly to your friend's sudden changes in health and I am delighted to hear that you were very happy with the quality of our service and the care that we provide.

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Review from Debbie T (Daughter of Client) published on 3 March 2021
Submitted via Website • Report

Overall Experience

I would not hesitate in recommending Right at Home Harrow to anyone needing a care provider for themselves or a family member. From my first telephone conversation with them, I have been impressed by their professionalism, caring attitude, kindness and organisation. My mother required help with looking

after herself but both her and my father loathed to seek support. The Right at Home team reassured them and prepared a care package that enabled them to get used to the idea before increasing the level of support offered. Everyone I have dealt with has been amazing! The carers are kind and considerate to my mother's individual needs and she has become really fond of them and looks forward to their visits. If changes need to be made or care needs to be increased the management team have dealt with this quickly and efficiently. From a personal point of view, everyone I have spoken to has been sympathetic, reassuring and understanding and I am very grateful to have their support.

Reply from Ruth Solomons, Owner at Right at Home Harrow, Pinner, Ruislip & Northwood

We are so glad that we have been able to reassure your parents and that your mother is so happy with the care and looks forward to the visits. It is very good for us to know that we have provided greater peace of mind for family members and we are delighted to have been of service.

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Review from Helen L (Client) published on 9 October 2020
Submitted via Website • Report

Overall Experience

Firstly, I would like to thank you for the prompt response to our request for assistance when we found my husband and I could not cope with my care after my return from hospital, recovering from a total hip replacement. He could not manage to put on the compression stockings, and we were rather distressed

of course, about that. We were visited at home and arranged for the carer to come and help me shower and dress and make me comfortable for the day. My carer is kind and understanding, helping me so much with her gentle and thoughtful treatment of me. We quickly became friends, and will always be grateful her for helping me through a difficult time. I can thoroughly recommend Right at Home, Harrow. Thank you all for your kindness.

Reply from Ruth Solomons, Owner at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you so much for recommending us. We are pleased that we were able to respond so rapidly and we are grateful to our Carer who stepped in at the last minute on a day when she doesn't usually work.

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Review from John A (Son of Client) published on 6 January 2020
Submitted via Website • Report

Overall Experience

We first approached Right at Home after my mother had a serious fall. She has dementia so we felt we needed more care than my sister and I could realistically provide. Right at Home put us at ease straight away. We set up a care plan that worked for us and the daily visits meant we had the peace of

mind that our Mum was taking her medication and eating properly. The carers are punctual, polite, friendly and really go the extra mile. Mum built up a great rapport with the carers and looked forward to their visits. The office staff are also really helpful. We are provided with a fortnightly schedule of visits and times (to the minute) and they are always available should we need to tweak any of the requirements. Sadly we have reached the point where Mum needs to move into a dementia home but Right at Home's care has enabled Mum to stay at home a year longer than she otherwise would have and we really appreciate this. I would highly recommend Right at Home.

Reply from Ruth Solomons at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you so much for this recommendation. It has a pleasure to provide care for your Mum and we wish her all the very best in her new home.

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Review from M G (Son of Client) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience

Right at Home has been perfect for my parents. They are efficient, courteous and my parents do not usually warm so quickly to new people. As a son of theirs, I have full confidence and therefore peace of mind in Right at Home's professionalism and caring service, their staff, therefore, I thoroughly

recommend.

Reply from Ruth Solomons at Right at Home Harrow, Pinner, Ruislip & Northwood

We very much appreciate you taking the time to review us. We love visiting your parents and will continue to do everything possible to provide some support for them.

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Review from Alison W (Daughter of Client) published on 30 September 2019
Submitted via Website • Report

Overall Experience

I have been using the services of Right At Home Harrow for 6 months to assist with my mother's care at home. Mum was initially not keen to have outside help but Right at Home Harrow understood this and have ensured that her care has been provided by the same person during each of her visits. As a result,

Mum has built up a good relationship with her regular carer. I have found all the staff to be very understanding towards me as well as Mum, and they have gone out of their way to make sure that Mum's changing needs are met. I am especially pleased that Mum's care was so well managed whilst I was away on holiday recently. Mum had visits three times a day from her regular carer and one other whom she had met before. Both carers have been so kind and sensitive with Mum, who can get very anxious due to memory issues. They have been very attentive to this, reassuring her and contacting me when necessary. I feel very confident that Right at Home Harrow deliver a very high standard of care.

Reply from Ruth Solomons at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you very much for this recommendation. It is our great pleasure to provide care for your Mum and I am so pleased that you have found our service to be so reassuring.

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Review from Marlene K (Daughter of Client) published on 3 July 2019
Submitted via Website • Report

Overall Experience

The service has been really great for my Mother. The staff have been flexible to us as a family as well as super kind to our Mother, showing real compassion and understanding.
We couldn’t be happier.

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Review from Brian W (Son of Client) published on 28 June 2019
Submitted via Website • Report

Overall Experience

Professional, well trained and empathetic carers who understand the need to "connect" and form a relationship with their client. Wholly recommended.

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Review from Marie H (Wife of Client) published on 27 June 2019
Submitted via Website • Report

Overall Experience

The two carers we have had have been absolutely superb, I have complete trust in the care staff and the staff in the office are always polite and courteous and happy to help with any changes.

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Review from Caroline C (Client) published on 27 June 2019
Submitted via Website • Report

Overall Experience

The team have been amazing in making me and my mum comfortable with having carers support my mum. My mum is very happy with the carers and now looks forward to her time with them every day. I highly recommend Right at Home.

Reply from Ruth Solomons at Right at Home Harrow, Pinner, Ruislip & Northwood

Many thanks for this lovely review. It is much appreciated.

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Review from Jackie H (Daughter of Client) published on 27 June 2019
Submitted via Website • Report

Overall Experience

I initially had concerns as this is the first time my father has had carers in his home. However, the carers provided were considerate, introduced themselves, chatted with him and made him feel at ease. They acted professionally and immediately alerted me when a situation arose requiring medical attention.

Reply from Ruth Solomons at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you very much for taking the time to review us. We look forward to providing care for your father again when he returns home.

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Review from S F (Daughter of Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience

Great experience from Right at Home. Professional, caring and supportive staff.
The team in the office is very willing to work around our needs and put the right package in place for my mums care needs.

Reply from Ruth Solomons at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you for taking the time to review us. This is much appreciated.

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Right at Home Harrow, Pinner, Ruislip & Northwood

Care Provided

Types of Home Care

Minimum Visit Duration (Visiting Care)

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Personal Care Services

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Good to Know

Group/Owner

Person in charge