Right at Home Harrow, Pinner, Ruislip & Northwood

York House, Grimsdyke Road, Pinner HA5 4PH
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9.9 85 Reviews
  • Right at Home Harrow, Pinner, Ruislip & Northwood, Pinner
Right at Home has been providing care and support of the highest quality to local people in Harrow, Pinner, Ruislip and Northwood since June 2014.

They seek out the very best Carers and provide them with the training and support that they need so that they can provide an outstanding service for clients. A very high percentage of clients are referred to Right at home by existing clients and the team are well known in the local area for providing an excellent reliable service.

Their aims are to improve the quality of life of clients and to enable them to live in their own homes as independently as possible. The Right at Home team also aims to provide greater peace of mind for clients' families.

All care, companionship and support is personalised and tailor-made to each person's needs and requests. The service is responsive and they adjust what is required as each client's needs change.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 45 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35.50
  • Weekly Live-in Care Fees: from £1792

These prices are only a guideline, please contact Right at Home Harrow, Pinner, Ruislip & Northwood to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Denise Miller (Registered Manager)

Right at Home Harrow, Pinner, Ruislip & Northwood Reviews (85)

Total of 85, showing 61-80
9.9

Right at Home Harrow, Pinner, Ruislip & Northwood has a Review Score of 9.9 (9.882) out of 10, based on 19 reviews in the last 2 years. Over all time Right at Home Harrow, Pinner, Ruislip & Northwood has 85 reviews.

Overall Experience

  • 75
  • 9
  • 0
  • 0
  • 1

Date Published

85
2
8
19
66

Review from K P (Daughter of Client) published on 21 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past year, my father has received excellent care from Right at Home in Harrow which has been very helpful to us. The carers treated my father with dignity and were patient, flexible, cheerful and punctual. Nothing was too much trouble for them.
The management and the office team were very
professional, reliable and efficient in managing last-minute changes to ensure that my father received the care services as we had requested.
I would not hesitate in recommending Right at Home in Harrow.

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Review from Geoffrey H (Client) assisted by family/friend published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been a pleasant experience in which most of the participants carried out their various duties efficiently.

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Review from John S (Son of Client) published on 28 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sisters and I want to thank Right at Home for the care that has been offered throughout the period of engagement until our mother's sudden death at home, help which was crucial in allowing her to remain at home till the end. The care was professional, flexible and responsive. It is always a fine
line to draw between dependency (and help with things that the client really cannot do on her own) and autonomy (and the sense that the client has that she is still in charge of her own life). Right At Home managed that with minimum of fuss or disruption, and it was a real reassurance to us to know that we could make changes easily and with immediate agreement. Our mother was very lucky to have found, through Right at Home, three carers who were ideal for her, and with whom relationships of mutual affection developed. They were all as good as we could hope for, and we are very grateful for their care and consideration of our mother.

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Review from J L (Daughter of Client) published on 27 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has used this agency since March 2017 after unreliable care from an earlier agency. She has now managed to stay out of hospital for over seven months, the longest time she has managed in the past three years. I believe Right at Home has been a significant factor in achieving this. Carers are
friendly, efficient, flexible and patient. They have responded to changes in mum's health during this time seamlessly. Over nine months they haven't been perfect, no agency can achieve that, but they are ALWAYS prompt and responsive if there is an occasional hiccup and that makes such a difference. I get mum's schedule by email and she gets it by post so we know who is coming and the time, a week in advance.

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Review from Janet D (Niece of Client) published on 13 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt had to go into Residential care after a fall and a stay in hospital. The Care Home was good but she badly wanted to come home even though she was in her nineties. The wait for NHS help via Occupational Therapy was considerable so I found a private OT who recommended Right at Home Harrow for
ongoing care at home. They have been a much-needed service for my aunt and have provided the care she needed punctually and with courtesy. I would recommend them to others.

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Review from R K (Wife of Client) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care worker treated my husband with dignity and it was like having a family member in the house.

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Review from Barbara G (Daughter of Client) published on 5 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home in Harrow have provided us with cover for my mother, who now lives with us, over the past year. Carers have invariably been competent, reliable, punctual, helpful, willing and (last but not least) cheerful. Whenever possible the same people have been sent to give my mother continuity.
Similarly,
the office staff have always been very helpful and have responded to last-minute changes and requests without a murmur.
Without Right at Home, we would probably not have been able to keep my mother with us. They have made all the difference and I wholeheartedly recommend them.

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Review from Keith D (Son of Client) published on 20 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Right at Home for five months and over this time we have gradually increased the hours of support used to back up family members who are providing primary care.
The carers we have met have been excellent. The managers are obviously very experienced in the issues and challenges arising
from care provision and seem very skilled in matching their choice of carers to the client's particular needs.
We have been very happy with the service to date.

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Review from Debra C (Daughter of Client) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home looked after my dad while I went away for a couple of days and they also did it last year. Both my dad and I are very happy with how they help us when we need them, it means I can have a break when I need one! Excellent company.

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Review from Shirley A (Client) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time I've had carers and I have been very satisfied with the service. They all have a smile when they are here, nothing is too much trouble, and they all seem to be so cheerful and caring.

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Review from Salina A (Daughter of Client) published on 5 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am absolutely thrilled with this excellent agency. After having gone through three different agencies that proved incompetent, my mum is finally being looked after by the extremely caring staff and feels thoroughly valued. Not only are the carers most caring and efficient at what they do but the office
staff are just as well to be praised for their efforts in the coordination of their staff. Thank you Right at Home Harrow.

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Review from Tim M (Son of Client) published on 5 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right At Home were recommended to us and have proved excellent in the services they have provided for my mother since we first engaged them. As my mother's needs have increased they have been able to tailor their care to suit whenever I've asked and I am very grateful to them for all they have done.
I
have no hesitation in recommending them to anyone, especially anyone who may have heard horror stories about commercial care organisations - the service provided has been personal, caring, diligent and attentive, and I am only now realising the times the staff went quietly above and beyond the contractual levels in dealing with the demands made of them in caring for my mother, entirely of their own accord.

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Review from Claude L (Client) published on 22 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff, willing to help as required.

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Review from N S (Godson of Client) published on 1 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of the service from the company was very good when it wasn't it was excellent! At all times every effort was made to make the patient as comfortable as possible. The manager was always available to sort out any issues that arose. The staff were always friendly and helpful and dealt in a professional
manner.

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Review from Sarah S (Daughter of Client) published on 28 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have received excellent service from Right at Home in Harrow for the last eighteen months since my 90 yr old father, in frail health came to live with us. Carers are reliable, well trained, professional and genuinely caring - a pleasure to have in your home!!!

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Review from Pamela W (Client) published on 20 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found that any queries or requests for assistance are dealt with promptly and efficiently, and in a friendly and courteous manner. The carers are punctual, efficient and reliable. They are also easy to talk to, and give one a feeling of confidence and reassurance.

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Review from Daniel M (Son of Client) published on 23 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely satisfied with the level of care provided, a reliable and professional organisation in my experience. Carers were dedicated and sensitive to our needs and behaved in a responsible and supportive manner at all times.

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Review from Lee A (Granddaughter of Client) published on 19 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The service has been very helpful to my Nan, and without the service my nan would be very lonely, and also it is comfort for me as I know that she is being seen by someone and the people who care for my nan keep me informed and update me when necessary

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Review from Gillian L (Wife of Client) published on 18 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used the agency for my husband for the last 4 months and have always found them to be caring and extremely helpful and would not hesitate in recommending them. So far the carers provided have been excellent

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Review from S L (Daughter of Client) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent communication. Mum very happy with carers. Eager to help. Good at providing fill in care when someone is sick.

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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for Right at Home Harrow, Pinner, Ruislip & Northwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.882 for Right at Home Harrow, Pinner, Ruislip & Northwood is calculated as follows: ( (97 Excellents x 5) + (13 Goods x 4) ) ÷ 110 Ratings = 4.882

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Harrow, Pinner, Ruislip & Northwood is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (17)

Meet the Team (4)

Denise

Denise Miller

Job Title: Registered Manager

Joined: 2024

Denise is our Registered Manager

No image found

Julie Brown

Job Title: Care Coordinator

Joined: 2018

Julie is our Care Coordinator

Ssehar

Ssehar Hantouli

Job Title: Field Care Supervisor

Ssehar is our Field Care Supervisor

Dil

Dil Akbar

Job Title: General Manager

Dil is our General Manager

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