Right at Home (Mid Hampshire)

2nd Floor, 9 West Links, Tollgate, Chandler’s Ford, Eastleigh SO53 3TG
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9.9 75 Reviews
  • Right at Home (Mid Hampshire), Eastleigh
Right at Home (Mid Hampshire) offers compassionate and professional care services tailored to meet the unique needs of each individual in the comfort of their own home. The team is dedicated to understanding each person’s preferences and requirements, ensuring that care plans are personalised to provide the best possible support, including emotional and moral assistance.

The company prides itself on its commitment to quality, with all care professionals fully vetted through a comprehensive training and orientation process to ensure they meet the highest standards.

The services are designed to assist with daily tasks that may have become more challenging, while promoting independence and empowering individuals to live life to the fullest.

Right at Home (Mid Hampshire) focuses on delivering regulated, high-quality care, fostering meaningful and lasting relationships with those they support. This commitment is reflected in their Outstanding rating from the Care Quality Commission (November 2021) and a perfect 10 rating on Homecare.co.uk (February 2025).

Care Services:
Right at Home (Mid Hampshire) provides personalised care that is flexible to meet individual needs, whether a short visit or 24-hour live-in care is required. Their range of services includes companionship, personal care, and fully managed live-in support.

Key Information:

- A minimum of 2 hours of care per week.
- A minimum call time of 30 minutes.
- 2 weeks' notice is required to cancel a care package after the cooling-off period.
- 48 hours' notice is kindly requested for cancelling individual visits.

Right at Home (Mid Hampshire) is always ready to offer support, care, and companionship whenever needed.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £40.50 – £42
  • Weekly Live-in Care Fees: £1650 – £1850

We provide high-quality regulated care with a minimum of 30-minute visits and personalised support. Care packages require a minimum of two hours per week. After the cooling-off period, two weeks’ notice is needed to cancel a care package, while 48 hours’ notice is requested to cancel individual visits. In the event of a hospital stay, we only charge for 48 hours of care post-admission, ensuring a fair and flexible approach.

These prices are only a guideline, please contact Right at Home (Mid Hampshire) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Shannon Haines (Registered Manager)

Admission Criteria

  • Right at Home carers are restricted from performing certain tasks to maintain safety and professional standards. They are not permitted to offer medical advice or assistance, as they are not qualified to diagnose or treat medical conditions. They cannot lift or move heavy furniture or large items. Carers are only authorised to provide services to the named Client and not to other individuals in the household. They will not operate in hazardous or unsafe environments. Additionally, carers cannot supply continence aids or specialist medical equipment.

Right at Home (Mid Hampshire) Reviews (75)

9.9

Right at Home (Mid Hampshire) has a Review Score of 9.9 (9.934) out of 10, based on 13 reviews in the last 2 years.
Over all time Right at Home (Mid Hampshire) has 75 reviews.

Overall Experience
  • 65
  • 10
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Date Published
  • 75
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  • 13
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Reviewer Connection to Right at Home (Mid Hampshire)
  • 24
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  • 10
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Total of 75, showing 41-60
Review from Georgie (Granddaughter of Client) published on 6 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not recommend Right at Home enough. They have been caring for my Grandad for almost a year and the care given has been incredible. He has pancreatic cancer and dementia, they have supported him with his diet, health and memory. My grandmother passed away in May and they have also given him companionship.
They treat him as they would treat their own grandparents and I couldn't be more thankful. The manager is always on hand for one of my many calls and texts, peace of mind or assistance, nothing is too much bother for her! Thank you!
Reply from Nick Turner, MD at Right at Home (Mid Hampshire)

Thank you for your very kind review. It is our privilege to care for your Grandad!
Kind regards
Nick

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Review from Lucy E (Granddaughter of Client) published on 6 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely outstanding agency. The manager and her team went above and beyond to manage my grandmother's needs and provided exceptional care at the palliative stage. No ask was too much; no job too small. I was liaised and communicated with at a high standard and remained very much involved with every
aspect of my grandmother's care. They ensured that the emotional end stage of my grandmother's life was appropriately managed with dignity and thorough care.
Reply from Nick Turner, MD at Right at Home (Mid Hampshire)

Hi Lucy
Thank you for these kind words, it's so good to know that we were able to help your grandmother so much.
Kind regards
Nick

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Review from Colin M (Son of Client) published on 30 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Right at Home since February for my Father. Our primary contact there has been so helpful, she is caring and responsive. Initially, it was unclear how much care would be required, however, Right at Home were very understanding with our changing requirements.
The carers that I have
dealt with all seem to be very genuine people and they have won round my father's wife - she was initially very reluctant to have anyone round to assist with my father but now enjoys their visits.
I have had reports from individual carers in the course of their duties and get updates from our primary contact. Overall I think that we are fortunate in having found Right at Home to care for my father.
Reply from Nick Turner, MD at Right at Home (Mid Hampshire)

Hi Colin
Thanks so much for the kind review, and it is a pleasure and privilege for us to provide care for your father.
Kind regards

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Review from Paul F (Son of Client) published on 24 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Service level has been very good using a core of regular carers who have got to know my mothers needs well. Gives us reassurance that she has someone checking in and spending time with her twice a day.
Reply from Nick Turner, M D at Right at Home (Mid Hampshire)

Thank you for your kind review; it is a pleasure for us to assist your mother. Kind regards.

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Review from Paul F (Son of Client) published on 24 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been very impressed by the care and attention and changed scheduling to reduce the number of different people that my father sees during this very difficult Covid-19 pandemic.
The carers have been doing an outstanding job looking after my father.
Reply from Nick Turner, M D at Right at Home (Mid Hampshire)

Thank you for your kind review, it is a pleasure for us to assist your father. We have been doing our level best to ensure that each client's needs are met during the pandemic. Kind regards.

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Review from Helen H (Daughter of Client) published on 24 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home have provided excellent care to support my father in his own home. They were able to provide careers immediately, despite his need arising during the height of the Coronavirus pandemic. I really like that we are emailed a schedule for the week ahead so know which career will be coming
and that generally the same careers are used. This has enabled the careers to develop a rapport with both my parents putting them at ease. It is easy to make contact when needs change and the agency has been extremely accommodating. Our experience has been first class and I cannot recommend them highly enough.
Reply from Nick Turner, M D at Right at Home (Mid Hampshire)

Thank you for your kind review, it is a pleasure for us to assist your father. It's especially gratifying to have our efforts during the pandemic acknowledged.
Kind regards.

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Review from Sheila (Wife of Client) published on 24 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been extremely happy with the quality of the service your carers have provided. They have been very helpful and willing to do whatever help we have asked of them. The individual carers have been particularly pleasant and cheerful.
Reply from Nick Turner, M D at Right at Home (Mid Hampshire)

Many thanks for your kind review and for appreciating our staff so much.
Kind regards.

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Review from Priya P (Daughter of Client) published on 24 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was discharged from hospital and I needed some help and I contacted Right At Home and the manager visited us and was excellent in her approach. I found all the carers very caring, friendly, professional and very helpful. Nothing was too much trouble for them and they always made my mum feel comfortable
and always left my mum smiling. I used Right At Home only for about four weeks as my mum sadly passed away.
Whenever I had a query, I rang the office and they were always helpful. They listened and were accomodating to my requests.
I always felt that I knew everyone at Right At Home and they were part of my family although it was only for a few weeks.
I am extremely grateful for the service provided by everyone and I would highly recommend them.
Reply from Nick Turner, M D at Right at Home (Mid Hampshire)

Thank you so much for your very kind response, and our feelings to your family are always reciprocated.
Kind regards.

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Review from M F (Son of Client) published on 17 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In 2015 I needed to find someone to provide care for my mum after she had been in hospital and had received surgery for a broken ankle and dislocated shoulder. I contacted several firms but none were as helpful as Right at Home. They provided daily visits for almost four years and the caregivers were
all fantastic and built up a wonderful relationship with my mum. Nothing was ever too much trouble and the help received from the office staff was also great.
Reply from Nick Turner at Right at Home (Mid Hampshire)

Thank you for the privilege of looking after your mother for all these years; and for your kind review.

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Review from Yasmin N (Daughter of Client) published on 16 October 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Right at Home have provided us with care via the Community Care Team. All their staff have been professional, kind and caring - taking a holistic approach to the family. We asked for help privately, again they were very responsive, flexible and fair, looking at creative ways to solve our problems. We
have used many agencies and I would recommend Mid Hampshire Right at Home as a very good team to work with.
Reply from Nick Turner at Right at Home (Mid Hampshire)

Thank you for your kind review. Your father is a very dear man and our care staff love to care for him.

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Review from Kevin M (Son of Client) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Office organisation was good. Only issue related to sending of invoices to father when the request was made not to do so. The two carers were both friendly, reliable, genuinely caring people. Service enabled father to live at home for longer than would have otherwise been the case.
Reply from Nick Turner at Right at Home (Mid Hampshire)

Thank you for your review, and for bringing the invoicing error to our attention, which you agree was rectified.
Kind regards,
Managing Director

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Review from Yvonne J (Daughter of Client) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As I had never had to use this service before, it was quite daunting knowing how everything worked. Right from the initial visit by the Manager, we were made to feel at ease. Everything was explained and if we had any problems (which we didn't) someone was at the end of the telephone. Even when my father
went into hospital we had a follow-up call to see how he was. Very satisfied with the care and time they spent with him.
Reply from Nick Turner at Right at Home (Mid Hampshire)

Thank you for your kind review.

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Review from Helen C (Wife of Client) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been using Right at Home for my husband's care since April this year. It is impossible to say anything negative about them. From the outset, the service that is provided has been professional, caring and competent, with knowledgeable and friendly staff who clearly have my husband's welfare at
heart. We both look forward to their visits and they make a great difference to our lives.
Reply from Nick Turner at Right at Home (Mid Hampshire)

Dear Helen, thank you for your kind review which has made everyone's day. You're very kind, and our staff are very fond of you both.
Kind regards.

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Review from Terry Y (Relative of Client) published on 19 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very first contact with Right at home, the service was first class, very friendly person giving outstanding service over the phone. Then that friendly, personal first meeting which carried on to the friendly personal service form each of the carers.
Even to the extent of one young carer going
with my aunt to hospital and staying for 6 hours, when we were away on holiday.
This is above the expected duties from anyone. Very well done and thank you all very much.
Reply from Nick Turner at Right at Home (Mid Hampshire)

Thank you for your kind review. It was our pleasure to care for this client.
Kind regards, Nick Turner

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Review from J T (Son of Client) published on 4 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to you and your team for the 5 weeks of exemplary caring care to my father who
is now peaceful and accepting inevitable death within a matter of days at the hospice.
Your carers do really care - and as an NHS GP, I know just how difficult finding and retaining this rare breed of staff is.
Mum and the whole family are extremely appreciative.
Reply from Nick Turner at Right at Home (Mid Hampshire)

Thank you for your very kind review. It makes it all worthwhile for us.
Warm regards

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Review from Jonathan S (Son of Client) published on 21 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right at Home provided first class emergency assistance for my 89 year old mother after a fall, at very short notice. She had been very unhappy in respite care and RIght at Home's 24hr live in carer enabled her to come home and be in familiar surroundings. The carer was very kind, patient and loving
and encouraged gentle exercise, good eating habits and social events. The six week stay saw my mother recover physically and boosted her confidence. I thoroughly recommend.
Reply from Nick Turner at Right at Home (Mid Hampshire)

Thank you - we’re very happy to have been of assistance.

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Review from Sami E (Regular Volunteer) published on 15 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's very worrying that there are so many care agencies, carers etc., that actually forget the whole picture and forget the main ingredient which is to care -
The manager has a passion and experience which easily transfers to his team.
Thank you to him and Right at Home mid Hampshire. Keeping the
care in the carers.
Reply from Nick Turner at Right at Home (Mid Hampshire)

Thank you for your kind review.

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Review from J K (Wife of Client) published on 2 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been treated with warmth and dignity in the time he has been cared for by your company. The carers are always prompt and reliable, nothing is too much trouble for them. I value their kindness and support very much.
Reply from Nick Turner at Right at Home (Mid Hampshire)

Thank you so much for your very kind review.

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Review from Geoffrey P (Husband of Client) published on 18 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my wife received was simply excellent. The focus was very much on her needs and how best to meet them. The carers were highly professional but managed to combine this with warmth, kindness and, increasingly, friendship. Right at Home helped to make my wife's final months far more positive than
they might otherwise have been. We owe a considerable debt to all the company's staff who dealt with us.
Reply from Nick Turner at Right at Home (Mid Hampshire)

Thank you for such a kind and warm review.

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Review from E A (Wife of Client) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very satisfied with the help and care taken with my husband. The carers were very pleasant and couldn't do enough.
Reply from Nick Turner at Right at Home (Mid Hampshire)

Many thanks for your kind review and it was a pleasure to be able to help.

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Current Review Score: 9.9 (9.934)

Overview of Review Score

The Review Score of 9.9 (9.934) out of 10 for Right at Home (Mid Hampshire) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.934 for Right at Home (Mid Hampshire) is calculated as follows: ( (72 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 76 Ratings = 4.934
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Mid Hampshire) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Nov 2021

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (10)

Meet the Team (8)

Nick

Nick Turner

Job Title: Managing Director Joined: 2014

Nick Turner trained and practised as a designer and furniture maker for over 30 years, visiting clients and producing unique bespoke solutions for their needs. It then became time to manage the care of a close relative, and a few years later he was able to apply these skills to starting a high-quality care company.


Having also been involved in voluntary visiting for over 40 years, he is committed to the delivery of care that is passionately compassionate, defining itself in first-class client-centred care. The company is also equally committed to providing the same caring approach to all members of the team in order to provide a well-paid, safe and happy working environment.


He is committed to providing the best advice and resources to clients and their relatives, on the basis that everyone deserves to be treated well and retain their dignity and independence, when in need.


Nick is also keen to contribute more widely and so sits on the board of Hampshire Domiciliary Care Providers, Hampshire Safeguarding Adults Board, Chandler’s Ford and Hiltingbury Dementia Action Group and continues to make links where he can best contribute.


He spends his free time with his wife, children, dogs and other animals, DIY, travel, walking and boating.


To contact Nick directly, you can email or call the office.

Shannon

Shannon Haines

Job Title: Registered Manager Joined: 2019

My name is Shannon, I started with the company as a Caregiver in January 2019. As soon as I became a Caregiver after my first child, I knew that this was the industry for me, it is truly one of the most rewarding jobs.
In August 2020, I gained my registration from the CQC as a registered manager for Right at Home Mid Hants. I thoroughly enjoy my role and aspire to grow with the company. I love being able to provide care for people when they need us the most and ensuring the quality of care is to a standard I would provide to my own Family.

I live with my Husband Kieran and we have two beautiful children, Isla and Tommy who are my whole world.

Yasmin

Yasmin Howard

Job Title: Deputy Manager - Scheduling & Finance Joined: 2017

I started working for Right at Home as a Caregiver and now multi-task in the office doing finance and scheduling and supporting Shannon with the day-to-day operations of the company. My ultimate goal every day is to ensure we are providing the best care that we can, to our highly valued clients.


I live with my husband John, and two children Billy and Jackson. We love to spend as much time as possible with them my family, and going on holiday.

Chloe

Chloe Baptiste

Job Title: Service Quality Manager Joined: 2019

I started my career with Right at Home in October 2019 as Field Care Supervisor. Prior to this, I had worked 6 years in the field running a project for vulnerable adults with autism, learning disabilities and mental health problems. Right at Home shares the strong morals and values that I hold dear to my heart which enable us to provide top quality genuine care to our amazing clients. I love interacting with people on a face to face basis and am the person who cannot say no to a package of care!


I have a very close family and friend network and enjoy spending as much free time with my loved ones as possible. I have a French bulldog called Mac who I love fussing over and spoiling!

Samuel

Samuel Watts

Job Title: Marketing Coordinator Joined: 2024

Sam leads our community outreach and communications, sharing the heart of what we do across social media, events, and local partnerships. He's passionate about connecting families with the support they need.

Sarah

Sarah Phillips

Job Title: Recruitment Coordinator Joined: 2020

Sarah is the friendly face behind our recruitment process. She carefully selects and supports the right CareGivers to join our team, making sure every new starter shares our values and commitment to quality care.

Julie

Julie Harris

Job Title: Training Coordinator Joined: 2021

Julie ensures every CareGiver is confident and well-prepared. From induction to ongoing development, she leads our training with care, compassion and a deep understanding of what great care looks like.

Grace

Grace Mitchell

Job Title: Compliance Coordinator Joined: 2019

Grace keeps everything running smoothly behind the scenes. She makes sure we meet the highest standards in safety, quality and compliance, so our Clients can trust in the care they receive every day.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Mid Hampshire) to verify any information. View our terms and conditions. Right at Home (Mid Hampshire) has an Enhanced Service - more info.