Right at Home (Mid Hampshire)

We had shortlisted three agencies to provide palliative care for our father at his home. From the moment my sister and I met with a manager, things seemed right - a caring and client-centric approach was immediately evident and we certainly put the team at Right at Home to the test. On my father’s return from the hospice, his condition deteriorated much faster than any of us expected, driving multiple changes to the level of care with many of these requests being made at very short notice. All issues were handled with care, professionalism and actioned with incredible speed. There are no switchboards or voicemails - 90% of calls answered - if not they call you straight back. From the managers to the carers, the ethos of care and empathy shines through. The last days were very difficult and I’m not sure we could have coped without the help and support offered. I cannot fault the service provided to us by this company and would not hesitate to recommend them.

We were able to find a really excellent experienced carer to come at short notice to care for my parents in our home so that we could go away for a week's break. This was the first time we have done anything of this kind and we found the whole process of speaking to the manager and making the practical arrangements smooth and streamlined. We felt a bit apprehensive about leaving my parents but had extremely reassuring telephone contact with the carer on the second day of our trip and were then able to relax knowing that they were in safe and very competent and caring hands. The feedback we got from my parents when we returned was excellent. They looked happy and relaxed and were very complimentary about the details of the care - the food, conversation, attention to details and friendly manner of the carer. We have subsequently been able to arrange for a carer to start soon providing longer-term live-in care.

The staff are easy to talk to and nothing seems too much trouble for them, we are indebted to them all.

Right from the start all staff have been amazing and even though there was one who Dad did not like, he let the office know and that person did not come again.

I can not recommend Right at Home enough. They have been caring for my Grandad for almost a year and the care given has been incredible. He has pancreatic cancer and dementia, they have supported him with his diet, health and memory. My grandmother passed away in May and they have also given him companionship. They treat him as they would treat their own grandparents and I couldn't be more thankful. The manager is always on hand for one of my many calls and texts, peace of mind or assistance, nothing is too much bother for her! Thank you!

Absolutely outstanding agency. The manager and her team went above and beyond to manage my grandmother's needs and provided exceptional care at the palliative stage. No ask was too much; no job too small. I was liaised and communicated with at a high standard and remained very much involved with every aspect of my grandmother's care. They ensured that the emotional end stage of my grandmother's life was appropriately managed with dignity and thorough care.

I have had reports from individual carers in the course of their duties and get updates from our primary contact. Overall I think that we are fortunate in having found Right at Home to care for my father.

Service level has been very good using a core of regular carers who have got to know my mothers needs well. Gives us reassurance that she has someone checking in and spending time with her twice a day.

The carers have been doing an outstanding job looking after my father.

Right at Home have provided excellent care to support my father in his own home. They were able to provide careers immediately, despite his need arising during the height of the Coronavirus pandemic. I really like that we are emailed a schedule for the week ahead so know which career will be coming and that generally the same careers are used. This has enabled the careers to develop a rapport with both my parents putting them at ease. It is easy to make contact when needs change and the agency has been extremely accommodating. Our experience has been first class and I cannot recommend them highly enough.

We have been extremely happy with the quality of the service your carers have provided. They have been very helpful and willing to do whatever help we have asked of them. The individual carers have been particularly pleasant and cheerful.

I am extremely grateful for the service provided by everyone and I would highly recommend them.

In 2015 I needed to find someone to provide care for my mum after she had been in hospital and had received surgery for a broken ankle and dislocated shoulder. I contacted several firms but none were as helpful as Right at Home. They provided daily visits for almost four years and the caregivers were all fantastic and built up a wonderful relationship with my mum. Nothing was ever too much trouble and the help received from the office staff was also great.

Right at Home have provided us with care via the Community Care Team. All their staff have been professional, kind and caring - taking a holistic approach to the family. We asked for help privately, again they were very responsive, flexible and fair, looking at creative ways to solve our problems. We have used many agencies and I would recommend Mid Hampshire Right at Home as a very good team to work with.

Office organisation was good. Only issue related to sending of invoices to father when the request was made not to do so. The two carers were both friendly, reliable, genuinely caring people. Service enabled father to live at home for longer than would have otherwise been the case.

As I had never had to use this service before, it was quite daunting knowing how everything worked. Right from the initial visit by the Manager, we were made to feel at ease. Everything was explained and if we had any problems (which we didn't) someone was at the end of the telephone. Even when my father went into hospital we had a follow-up call to see how he was. Very satisfied with the care and time they spent with him.

We have been using Right at Home for my husband's care since April this year. It is impossible to say anything negative about them. From the outset, the service that is provided has been professional, caring and competent, with knowledgeable and friendly staff who clearly have my husband's welfare at heart. We both look forward to their visits and they make a great difference to our lives.

This is above the expected duties from anyone. Very well done and thank you all very much.

Your carers do really care - and as an NHS GP, I know just how difficult finding and retaining this rare breed of staff is. Mum and the whole family are extremely appreciative.

Right at Home provided first class emergency assistance for my 89 year old mother after a fall, at very short notice. She had been very unhappy in respite care and RIght at Home's 24hr live in carer enabled her to come home and be in familiar surroundings. The carer was very kind, patient and loving and encouraged gentle exercise, good eating habits and social events. The six week stay saw my mother recover physically and boosted her confidence. I thoroughly recommend.