Heritage Healthcare (Cardiff)

18 Cardiff Road, Taffs Well, Cardiff CF15 7RE
Submit a Review
Top 20 award
10 47 Reviews
  • Heritage Healthcare (Cardiff), Cardiff
Heritage Healthcare Cardiff provide expert home care services to people living in Cardiff and the surrounding areas, offering care packages tailored to each individual's needs and requirements.

Heritage Healthcare Cardiff pride themselves on attention to detail and understand that needs change all the time. Care workers regularly review the support plans of the clients to ensure their needs are being met fully, whilst maintaining and promoting their independence.

All staff undergo comprehensive and continuous training and are hand-picked to ensure quality and continuity for clients.

Support from care workers can include short day visits or full round-the-clock care and can assist with personal care, domestic housekeeping tasks and offer companionship to those who require it.

Show Heritage Healthcare (Cardiff) on the Map

Care Provided by Heritage Healthcare (Cardiff)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Substance Misuse
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jenna Long (Registered Care Manager)

Funding & Fees Guide for Heritage Healthcare (Cardiff)

  • Prices

  • Available on request

Heritage Healthcare (Cardiff) Reviews (47)

Total of 47, showing 1-20
10

Heritage Healthcare (Cardiff) has a Review Score of 10 (10.000) out of 10, based on 11 reviews in the last 2 years. Over all time Heritage Healthcare (Cardiff) has 47 reviews.

Overall Experience

  • 45
  • 2
  • 0
  • 0
  • 0

Date Published

47
6
6
11
36

Review from Georgina T (Client) assisted by family/friend published on 25 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful and caring.

Reply from Jameela Kotawala, Owner at Heritage Healthcare (Cardiff)

Thank you so much, we love coming to see you and your husband


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alfonso F (Client) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is so good. The carers are lovely and office.

Reply from Jameela Kotawala, Owner at Heritage Healthcare (Cardiff)

Thank you, we love coming to see you daily


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Raymond B (Client) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good team.

Reply from Jameela Kotawala, Owner at Heritage Healthcare (Cardiff)

Thank you so much, we will continue to keep working hard


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from William J (Client) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers very friendly and helpful.

Reply from Jameela Kotawala, Owner at Heritage Healthcare (Cardiff)

Thank you, we will continue to ensure that we set a high standard within the team and for all


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Hanady A (Client) published on 28 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage Healthcare is like a family to me. They are there for me and around me to provide the best possible care. This company is excellent and cares about all aspects from the smallest to the largest. I believe that the success of this company and its satisfaction of beneficiaries lies in the constant
follow-up. There are several systems to follow up on work with beneficiaries and also to develop employees through continuous training courses to keep up with the latest and best for the beneficiaries. I am happy and satisfied to work with you and I wish you the best always. Continue with the same systems.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janet D (Daughter-in-law of Client) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage healthcare Cardiff have been our lifeline in helping to look after our mum they go above and beyond and exceed expectations in the care and support they provide. The manager is always on hand whenever we need her and the team always do more than required

Reply from Jameela Kotawala, Owner at Heritage Healthcare (Cardiff)

Thank you so Much, we will continue to provide the highest quality care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E E (Niece of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage Healthcare provides regular daily care for my Aunt. I feel the carers have personally invested in my Aunt’s care and have taken time to get to know her as an individual. I have found them to be friendly and responsive, and in turn, they have worked with me to develop a plan of action to support
my Aunt, who has early-onset dementia. They have administered my Aunt’s prescriptions in a timely manner, and have collected prescriptions at short notice, and taken my Aunt to appointments. They are also beginning to support my Aunt with meals, cleaning, and laundry.
I had also struggled with the authorities for the last six months to remove redundant healthcare equipment from my Aunt’s home. However, once I had discussed this with the manager, it only took a matter of a few weeks to resolve. Heritage Healthcare has been patient and sensitive to my Aunt’s needs and I am confident with their ongoing support, my Aunt can continue to live at her home as independently as possible.

Reply from Jameela Kotawala, Owner at Heritage Healthcare (Cardiff)

Thank you so much for your kind words, glad your happy with the help and support of our team love seeing your Aunt.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sian F (Granddaughter of Client) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan has been with you for some time now. I must say her care is excellent. It's never easy to ask others to care for a loved one, but the team are amazing with Nan. They are so friendly and warm, and are extremely professional. The care and dedication is second to none. We have an excellent rapport,
they keep us updated if we are unable to attend for any reason, which makes things so much easier.

Reply from Jameela Kotawala, Owner at Heritage Healthcare (Cardiff)

Thank you so much, it's lovely hearing the great feedback and we absolutely love seeing your Nan daily she is so funny and a huge character.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Linda C (Daughter of Client) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been looked after by Heritage Healthcare for over two years now and I am absolutely delighted with the care they give her. Everyone treats her with dignity and respect, they attend to all her needs in a friendly caring manner and any queries I have are always quickly dealt with by the manager.
Mum looks forward to seeing her carers each day and having a good chat with them. I feel like Heritage is a family that we are part of. We were very lucky to find them at a time when Mum started to lose some of her independence.

Reply from Jameela Kotawala, Owner at Heritage Healthcare (Cardiff)

Thank you so much we absolutely love seeing your mum daily, and yes we are a huge Heritage family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Judith D (Daughter of Client) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage Healthcare (Cardiff) looked after Mum for approximately 8+ years until at the age of 99, Mum was no longer able to live alone independently.
The professional care given to Mum by the care manager & her devoted team of carers way exceeded our expectations in every aspect.
It was a great comfort
to my sister & me knowing that we had entrusted Mum into their care & that Mum was in very safe hands, especially with us being inexperienced as to Mum's requirements with frailty & her dementia.
We will be forever grateful to them as they gave us such valuable advice & guidance from the team that cared for Mum.
We have no hesitation in recommending their services.

Reply from Jameela Kotawala, Owner at Heritage Healthcare (Cardiff)

Thank you so much all, we all miss our beautiful lady what an absolute pleasure to have been part of her 8 years with us. We all miss her and will continue to keep in touch with you all.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dilys E (Client) assisted by family/friend published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care and understanding I have received and a very grateful. All the carers are friendly, kind and helpful and I have got to know them all. If they are ever going to be late (rarely) I receive a phone call and have never been left out. The office is very well managed
and I have had extra kindness on my birthday and Christmas and they support good causes. I would recommend them to anyone.

Reply from Jameela Kotawala, Owner at Heritage Healthcare (Cardiff)

Thank you Dilys for your kind words, we all love coming to see you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jayne C (Daughter of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage Healthcare (Cardiff) go above and beyond in the care that they give our mother. As a family, we have peace of mind knowing that all the carers that attend will do their utmost for Mum. They are caring and treat her with respect, and her dignity is paramount to them. It allows us as a family
to be able to visit Mum at a time that is convenient to us, as we are not tied to giving her her medication at a specific time as they take care of all of that. It's the little things that show how good they are and do as much for Mum, which in turn, helps us as a family too, like taking the refuse out for us and placing Mum's nightclothes ready for the nighttime carer. We trust Heritage with our precious commodity, which is Mum, and one carer, in particular, is actually like a third daughter. Mum is very comfortable with them all but has a very special bond with this particular carer, and it's lovely to see. We, as a family, are forever singing their praises and often recommend their services.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G B (Sister of Client) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to Parkinson's Disease on top of an existing learning disability, my brother has become increasingly incapacitated and now relies completely on Heritage Healthcare Cardiff, which has looked after him wonderfully for several years. The care is friendly, personal and respectful. The carers understand
my brother's little quirks and eccentricities and know how to work with him when he is uncooperative or recalcitrant. They have a laugh and raise his spirits, and seem genuinely fond of him. We do not live nearby and he insists on living independently in his own home, which is only possible because of the full-on care package and the excellent line of communication Heritage maintains with us. Despite the distance they make us feel as though we are part of the team managing his needs, solving problems and supporting my brother's wishes.

Reply from Jameela Kotawala, Owner at Heritage Healthcare (Cardiff)

Thank you so much for your review, we will continue to ensure our services remain the highest to support your brother in area that's needed for him.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tina M (Daughter of Client) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had dementia and Heritage Healthcare looked after her during this time. These people really are angels nothing was too much trouble for them. The love and care they showed my mum was second to none and I recommend them every opportunity I can. Sadly we lost my mum in July but I still pop into
Heritage just to say hello as they hold a special place in my heart.

Reply from Jameela Kotawala, Owner at Heritage Healthcare (Cardiff)

Thank you so much she was such a pleasure we really enjoy seeing you at the office also, looking forward to our next catch-up.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lesley O (Daughter of Client) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage Healthcare are an excellent company. They have looked after my disabled, housebound father for several years. The carers do everything from making his meals and attending to his hygiene needs to supervising him taking his medication as he has poor eyesight and tends to drop his tablets. The
carers are friendly, and always have time for a chat. They ensure he is comfortable and safe before leaving the house. The communication from carers and management is excellent, letting me know if they have any issues or concerns. They also communicate with my father's GP, district nurses and social worker. I would definitely recommend Heritage Healthcare.

Reply from Jameela Kotawala, Owner at Heritage Healthcare (Cardiff)

Thank you so much for your review, it was a pleasure to look after your mother, and we all love seeing you in the office for a catch up.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H H (Son of Client) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was looked after by the Heritage Healthcare Cardiff team. The manager and her team were incredible and the care and attention they gave to Mum before she sadly passed away with a terminal illness went well and above what we could ever have hoped for. The professionalism, the care itself, the
support and the help with various agencies during Mum's illness were second to none and I hold this company in high regard - and living over a thousand miles and two flights away I have a lot to thank them for. Thank you.

Reply from Jameela Kotawala, Owner at Heritage Healthcare (Cardiff)

Thank you so much, It's such a pleasure to care for your father.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gill J (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been with Heritage Healthcare Cardiff for a number of years. The team supported Mum when she came out of hospital and this allowed her to continue living independently in her own home. I feel the care team are like extended family and they provide the extra professional care that I cannot
give my Mum. I am reassured morning and evening that Mum has been cared for and is safe. I would highly recommend Heritage Healthcare in Cardiff.

Reply from Jameela Kotawala, Owner at Heritage Healthcare (Cardiff)

Thank you so much, this means a lot to us all here at Heritage healthcare Cardiff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Fay C (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Heritage Healthcare Cardiff are so caring towards my mum and I always feel that they look out for her so much. I am very grateful to them for keeping an eye on mum. Mum trusts them and to have that peace of mind that the healthcare staff give my mum the time to make sure she is okay is
a great comfort to myself and the family. When I am not with Mum I know she is being well cared for. Thank you to everyone that visits Mum.

Reply from Jameela Kotawala, Owner at Heritage Healthcare (Cardiff)

Thank you so much, this means a lot to us all here at Heritage Healthcare Cardiff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anna E (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Provide an excellent service of care for my mother. Nothing is ever too much trouble. Both me and my sister are really pleased with the care provided. Would highly recommend Heritage Healthcare (Cardiff).

Reply from Jameela Kotawala, Owner at Heritage Healthcare (Cardiff)

Thank you so much, this means a lot to us all here at Heritage Healthcare Cardiff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Deborah G (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage Healthcare are really great. The team there have been looking after my mother for a number of years. They are very kind to her and always take the time to have a chat. As she has dementia, my husband and I are very reliant on the service they provide, especially when we are away from home.
They are very flexible with arrangements and always try to accommodate any changes or increases in the care requested. I highly recommend them.

Reply from Jameela Kotawala, Owner at Heritage Healthcare (Cardiff)

Thank you so much - this means a lot to us all here at Heritage healthcare Cardiff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Heritage Healthcare (Cardiff) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Heritage Healthcare (Cardiff) is calculated as follows: ( (66 Excellents x 5) ) ÷ 66 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heritage Healthcare (Cardiff) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Jameela

Jameela Kotawala

Job Title: Owner & Director

Joined: 2014

Multi-lingual Jameela, an ambitious and dedicated business woman with excellent management skills is the owner and director of Heritage Healthcare in Cardiff. Jameela shares the ethos and values of Heritage Healthcare, which is to exceed client expectations and make a true and real difference to peoples’ lives.


Jameela said: “People want to stay in their own homes, where everything is familiar and they can have family and friends popping in whenever they like. We provide the highest standards of care so that people can maintain their independence, remain living in their own homes and enjoy a good quality of life.”


Currently studying Level 5 Diploma in Leadership for Health and Social Care Services, Jameela is keen to learn about every aspect of the business and to further develop her skills and knowledge of Health and Social Care – even though it isn’t a requirement.


Frequently Asked Questions about Heritage Healthcare (Cardiff)

What Type of Services does Heritage Healthcare (Cardiff) offer?

Heritage Healthcare (Cardiff) offers Home Care.

How many Carers does Heritage Healthcare (Cardiff) employ?

Heritage Healthcare (Cardiff) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heritage Healthcare (Cardiff) to verify any information. View our terms and conditions. Heritage Healthcare (Cardiff) has a Platinum Service – more info.