Heritage Healthcare (Cardiff)

18 Cardiff Road, Taffs Well, Cardiff CF15 7RE

Heritage Healthcare (Cardiff)
Heritage Healthcare (Cardiff)
Heritage Healthcare (Cardiff)

Heritage Healthcare Cardiff provide expert home care services to people living in Cardiff and the surrounding areas, offering care packages tailored to each individual's needs and requirements.

Heritage Healthcare Cardiff pride themselves on attention to detail and understand that needs change all the time. Care workers regularly review the support plans of the clients to ensure their needs are being met fully, whilst maintaining and promoting their independence.

All staff undergo comprehensive and continuous training and are hand-picked to ensure quality and continuity for clients.

Support from care workers can include short day visits or full round-the-clock care and can assist with personal care, domestic housekeeping tasks and offer companionship to those who require it.

Group : Heritage Healthcare

Person in charge: Angela John (Registered Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 30

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care and Social Services Inspectorate Wales* Report on Heritage Healthcare (Cardiff): click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Reviews

9.8 Heritage Healthcare (Cardiff) has a Review Score of 9.8 (9.750)

The Review Score of 9.8 (maximum of 10) for Heritage Healthcare (Cardiff) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Heritage Healthcare (Cardiff) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.75 for Heritage Healthcare (Cardiff) is calculated as follows: ( (27 Excellents x 5) + (9 Goods x 4) ) ÷ 36 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Heritage Healthcare (Cardiff) is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Heritage Healthcare (Cardiff)?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Heritage Healthcare (Cardiff)

  • Client / Service User
    3
  • Daughter-in-law of Client/Service User
    1
  • Husband of Client/Service User
    1
  • Son of Client/Service User
    1

Excellent service. Really appreciate all hard work we are receiving for my mother-in-law.

How likely would you be to recommend Heritage Healthcare (Cardiff)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am very pleased with the care my mothers receives from Heritage Healthcare. The carer's go above and beyond, they make my mother feel comfortable, they have a great bond and know the needs that we require from them.

How likely would you be to recommend Heritage Healthcare (Cardiff)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We have been with Heritage Healthcare Cardiff for two years. Excellent service, really happy.

How likely would you be to recommend Heritage Healthcare (Cardiff)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

All carers are very friendly and efficient. They take the time to chat as well as making meals and assisting with personal care. I see the same carer regularly so have built a good rapport. Very helpful choosing clothes to wear so that I am clean, tidy and well presented for visitors.

How likely would you be to recommend Heritage Healthcare (Cardiff)? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Very pleased with Heritage Services, staff very helpful and friendly.

How likely would you be to recommend Heritage Healthcare (Cardiff)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Happy with the services provided.
Really like everyone.
Very caring.

How likely would you be to recommend Heritage Healthcare (Cardiff)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Submit a Review for Heritage Healthcare (Cardiff)

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Awards / Recognitions

Job Vacancies

Staff Profiles

Angela

Angela John

Job Title: Registered Care Manager

Joined: 2016

Description:

Registered Care Manager Angela works closely with Director, Jameela to lead the Heritage Healthcare Cardiff Care Team. Angela has over 12 years experience within the healthcare sector and her extensive knowledge has been invaluable to the growing team. Angela began her career in care as a Care Worker, before working being promoted to management positions including Community Support Manager, Regional Services Manager and is now a Qualified Registered Care Manager. Having varied experience in working with a wide range of clients with unique needs, Angela takes a hands on approach to the management Heritage Healthcare Cardiff. She works hard and is focused on providing clients and their loved ones receive the highest standard of care and support that they deserve.

Angela said: “I have a great passion for care and always have the service users at the centre of all I do. I'm motivated to provide the highest quality of expert care to our clients to enable them to live independently in their own home. We are proud to provide a reliable and responsive care service full of kindness, dignity and respect.”

Jameela

Jameela Kotawala

Job Title: Owner & Director

Joined: 2014

Description:

Multi-lingual Jameela, an ambitious and dedicated business woman with excellent management skills is the owner and director of Heritage Healthcare in Cardiff. Jameela shares the ethos and values of Heritage Healthcare, which is to exceed client expectations and make a true and real difference to peoples’ lives.

Jameela said: “People want to stay in their own homes, where everything is familiar and they can have family and friends popping in whenever they like. We provide the highest standards of care so that people can maintain their independence, remain living in their own homes and enjoy a good quality of life.”

Currently studying Level 5 Diploma in Leadership for Health and Social Care Services, Jameela is keen to learn about every aspect of the business and to further develop her skills and knowledge of Health and Social Care – even though it isn’t a requirement.