Heritage Healthcare (Cardiff)

18 Cardiff Road, Taffs Well, Cardiff CF15 7RE
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Top 20 award
10 47 Reviews
  • Heritage Healthcare (Cardiff), Cardiff
Heritage Healthcare Cardiff provide expert home care services to people living in Cardiff and the surrounding areas, offering care packages tailored to each individual's needs and requirements.

Heritage Healthcare Cardiff pride themselves on attention to detail and understand that needs change all the time. Care workers regularly review the support plans of the clients to ensure their needs are being met fully, whilst maintaining and promoting their independence.

All staff undergo comprehensive and continuous training and are hand-picked to ensure quality and continuity for clients.

Support from care workers can include short day visits or full round-the-clock care and can assist with personal care, domestic housekeeping tasks and offer companionship to those who require it.
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Care Provided by Heritage Healthcare (Cardiff)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £27.50
  • Weekly Live-in Care Fees: from £92.85

Available on request

These prices are only a guideline, please contact Heritage Healthcare (Cardiff) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Jenna Long (Care Manager)

Heritage Healthcare (Cardiff) Reviews (47)

10

Heritage Healthcare (Cardiff) has a Review Score of 10 (10.000) out of 10, based on 11 reviews in the last 2 years.
Over all time Heritage Healthcare (Cardiff) has 47 reviews.

Overall Experience
  • 45
  • 2
  • 0
  • 0
  • 0
Date Published
  • 47
  • 1
  • 6
  • 11
  • 36
Reviewer Connection to Heritage Healthcare (Cardiff)
  • 20
  • 12
  • 6
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 47, showing 41-47
Review from N U (Client) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service. Best team. Helpful carers. Always on time and they feed my cat.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Brenda J (Client) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Heritage Healthcare Cardiff is brilliant everyone is lovely.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Helen B (Daughter of Client) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care for my father. The company goes above and beyond.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J G (Wife of Client) published on 13 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Heritage Healthcare (Cardiff) have been such a great help to me and look after my husband. They are lovely always kind and efficient never had let us down, my husband is going to need more help as his illness progresses and I know carers and management will be there for us during this time. Always treat
my husband with the dignity he deserves I cannot thank them enough.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R G (Husband of Client) published on 3 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been with Heritage Healthcare Cardiff for two years. Excellent service, really happy.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Granville B (Client) published on 13 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with the services provided.
Really like everyone.
Very caring.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mary G (Client) assisted by family/friend published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All carers are very friendly and efficient. They take the time to chat as well as making meals and assisting with personal care. I see the same carer regularly so have built a good rapport. Very helpful choosing clothes to wear so that I am clean, tidy and well presented for visitors.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Heritage Healthcare (Cardiff) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Heritage Healthcare (Cardiff) is calculated as follows: ( (66 Excellents x 5) ) ÷ 66 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heritage Healthcare (Cardiff) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Awards / Recognitions (10)

Meet the Team (1)

Jameela

Jameela Kotawala

Job Title: Owner & Director Joined: 2014

Multi-lingual Jameela, an ambitious and dedicated business woman with excellent management skills is the owner and director of Heritage Healthcare in Cardiff. Jameela shares the ethos and values of Heritage Healthcare, which is to exceed client expectations and make a true and real difference to peoples’ lives.


Jameela said: “People want to stay in their own homes, where everything is familiar and they can have family and friends popping in whenever they like. We provide the highest standards of care so that people can maintain their independence, remain living in their own homes and enjoy a good quality of life.”


Currently studying Level 5 Diploma in Leadership for Health and Social Care Services, Jameela is keen to learn about every aspect of the business and to further develop her skills and knowledge of Health and Social Care – even though it isn’t a requirement.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heritage Healthcare (Cardiff) to verify any information. View our terms and conditions. Heritage Healthcare (Cardiff) has an Enhanced Service - more info.