Heritage Healthcare (Cardiff)

I have been with Heritage Healthcare for 3 years. I am very pleased with the care I receive. The care team are excellent and look after me very well. They are observant and keep in close contact with my family.

Staff are very good, kind at all times and willing to do anything asked of them.

I have nothing but praise for Heritage Healthcare and the professional care it has provided to date. The service has been reliable, thoughtful and consistent in the first 4 months. The support and attention my mother has received has gone beyond my expectations and I admire greatly how each member of staff I've met and dealt with goes about their work, which sometimes has to be unpleasant for them. This includes the personal care and bathing which has been undertaken with dignity and care. I have also felt very much supported which has made a big difference to my life as well as my mothers. In 2 crisis situations, the carers involved were calm and organised. The company has a personal touch which has allowed change and flexability as well as attention to detail. My mother's acceptance of the service has also been down to the positive ethos of the staff and company.

My wife is well looked after by staff and management alike. She has settled in well.

Before my discharge from hospital I was told I needed carers and was concerned as I had heard negative reports from the media and friends. But all the Heritage carers have been, without exception, kind, professional, cheerful and efficient. Some of the tasks are not pleasant but they are undertaken in a calm and 'matter of fact' manner that eliminates embarrassment. They have never missed a visit and I look forward to their arrival - they lift my spirits and we usually have a laugh together. So thanks to everyone in Heritage.

The company staff, from the manager to the individual carers, have been kind, caring and very supportive from the outset. The carers take time to chat to my mother and treat her as they would a loved one of their own. Staff have also been very understanding and have given their time when I have needed support, due to the stress of looking after my mum.

All ok, very pleased with service.

The carers I have from Heritage Care are a fantastic team of carers. They are simply the best!

Excellent service. Best team. Helpful carers. Always on time and they feed my cat.

Heritage Healthcare Cardiff is brilliant everyone is lovely.

Excellent care for my father. The company goes above and beyond.

Heritage Healthcare (Cardiff) have been such a great help to me and look after my husband. They are lovely always kind and efficient never had let us down, my husband is going to need more help as his illness progresses and I know carers and management will be there for us during this time. Always treat my husband with the dignity he deserves I cannot thank them enough.

We have been with Heritage Healthcare Cardiff for two years. Excellent service, really happy.

Very caring.

All carers are very friendly and efficient. They take the time to chat as well as making meals and assisting with personal care. I see the same carer regularly so have built a good rapport. Very helpful choosing clothes to wear so that I am clean, tidy and well presented for visitors.