Heritage Healthcare (Cardiff)

18 Cardiff Road, Taffs Well, Cardiff CF15 7RE
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Top 20 award
10 47 Reviews
  • Heritage Healthcare (Cardiff), Cardiff
Heritage Healthcare Cardiff provide expert home care services to people living in Cardiff and the surrounding areas, offering care packages tailored to each individual's needs and requirements.

Heritage Healthcare Cardiff pride themselves on attention to detail and understand that needs change all the time. Care workers regularly review the support plans of the clients to ensure their needs are being met fully, whilst maintaining and promoting their independence.

All staff undergo comprehensive and continuous training and are hand-picked to ensure quality and continuity for clients.

Support from care workers can include short day visits or full round-the-clock care and can assist with personal care, domestic housekeeping tasks and offer companionship to those who require it.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Person in charge

  • Jenna Long (Care Manager)

Heritage Healthcare (Cardiff) Reviews (47)

Total of 47, showing 21-40
10

Heritage Healthcare (Cardiff) has a Review Score of 10 (10.000) out of 10, based on 11 reviews in the last 2 years. Over all time Heritage Healthcare (Cardiff) has 47 reviews.

Overall Experience

  • 45
  • 2
  • 0
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  • 0

Date Published

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36

Review from D A (Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service, everybody is excellent in every matter. Would highly recommend. Very helpful in every way, even with other concerns. Best thing I have done with my condition. Carers are very helpful in sorting me out. Thank you very much.

Reply from Jameela Kotawala, Owner at Heritage Healthcare (Cardiff)

Thank you very much, it's a pleasure we will continue with working hard to provide excellent care.

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Review from K H (Son of Client) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the level of care provided by this company and would recommend to anybody.

Reply from Jameela Kotawala, Owner at Heritage Healthcare (Cardiff)

Thank you very much we will continue to provide excellent carer to all

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Review from Ashley T (Client) assisted by family/friend published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very kind and supportive. They are true professionals. They are wonderful company for us. We enjoy getting up in the mornings now. They make our days better now. I can't thank them enough.

Reply from Jameela Kotawala, Owner at Heritage Healthcare (Cardiff)

Thank you so much both, we will continue to support you all 100%

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Review from D J (Daughter-in-law of Client) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all staff and management who care for my mother-in-law excellent. They are very reliable and caring, attention to detail. I would recommend them to anyone.

Reply from Jameela Kotawala, Owner at Heritage Healthcare (Cardiff)

Thank you very much we will continue to provide excellent care throughout

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Review from D P (Client) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, always polite, full PPE used every time. Would not change providers.

Reply from Jameela Kotawala, Owner at Heritage Healthcare (Cardiff)

Thank you very much we are very pleased to hear this and will continue with our hard work

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Review from Gerald P (Son of Client) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very good and make sure my mother's needs are met. They go above and beyond and management always updates me regularly.

Reply from Jameela Kotawala, Owner at Heritage Healthcare (Cardiff)

Thank you for your kind words we will continue our hard work.

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Review from J M (Husband of Client) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the carers to be of a cheerful disposition, always friendly and helpful. My wife always responds to them with a smile on her face even though she suffers from bad dementia. The carer team from the top-down, are brilliant.

Reply from Jameela Kotawala, Owner at Heritage Healthcare (Cardiff)

Thank you for your kind words we will continue our hard work.

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Review from K D (Son of Client) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are great and really helpful to my dad. He looks forward to seeing them.

Reply from Jameela Kotawala, Owner at Heritage Healthcare (Cardiff)

Thank you so much we will continue our hard work.

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Review from June S (Daughter of Client) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been with Heritage for over two years and right from the start they have been fantastic. The manager is hands-on and very approachable. They always go the extra mile and ensured Mum's safety is a priority.

Reply from Jameela Kotawala, Owner at Heritage Healthcare (Cardiff)

Thank you very much we will continue to work hard and ensure excellent care continues throughout the company.

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Review from T O (Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers to be both helpful and friendly.

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Review from C M (Son of Client) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage Healthcare provided amazing care and support for my mother over the past 3+years through her decline with Alzheimer's. Especially in the transition period over the 3/4 months with her moving into a full-time care home. They treated her like a close family friend and Mum was always pleased to
see them on arrival. The management and carers have also visited her in her new care home. They are all angels in my eyes!

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Review from S P (Client) assisted by family/friend published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are lovely. They go above and beyond. I have a bond with many of them.

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Review from M J (Client) assisted by family/friend published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with Heritage Healthcare for 3 years. I am very pleased with the care I receive. The care team are excellent and look after me very well. They are observant and keep in close contact with my family.

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Review from C L (Client) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very good, kind at all times and willing to do anything asked of them.

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Review from Andrew J (Son of Client) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Heritage Healthcare and the professional care it has provided to date. The service has been reliable, thoughtful and consistent in the first 4 months. The support and attention my mother has received has gone beyond my expectations and I admire greatly how each member of
staff I've met and dealt with goes about their work, which sometimes has to be unpleasant for them. This includes the personal care and bathing which has been undertaken with dignity and care. I have also felt very much supported which has made a big difference to my life as well as my mothers. In 2 crisis situations, the carers involved were calm and organised. The company has a personal touch which has allowed change and flexability as well as attention to detail. My mother's acceptance of the service has also been down to the positive ethos of the staff and company.

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Review from M M (Husband of Client) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is well looked after by staff and management alike. She has settled in well.

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Review from Alison A (Client) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before my discharge from hospital I was told I needed carers and was concerned as I had heard negative reports from the media and friends. But all the Heritage carers have been, without exception, kind, professional, cheerful and efficient. Some of the tasks are not pleasant but they are undertaken
in a calm and 'matter of fact' manner that eliminates embarrassment. They have never missed a visit and I look forward to their arrival - they lift my spirits and we usually have a laugh together. So thanks to everyone in Heritage.

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Review from D A (Client) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All ok, very pleased with service.

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Review from Heather L (Daughter of Client) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The company staff, from the manager to the individual carers, have been kind, caring and very supportive from the outset. The carers take time to chat to my mother and treat her as they would a loved one of their own. Staff have also been very understanding and have given their time when I have needed
support, due to the stress of looking after my mum.

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Review from Yvonne B (Client) published on 27 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To anyone considering having a care worker for themselves or a relative, there is no better company I believe you can get than Heritage Care.
The carers are all extremely hard working. They turn up on time, always in their uniforms, are always so cheerful and always find the time to have a chat with
you. They make sure you are washed and dressed, ask what you would like to wear and what you wish to eat and drink.
Everything is washed up dried and put away.
If you would like your hair washed then they will wash it for you. I would say nothing is too much trouble for them.
Even during extreme weather, your carer will arrive. An elderly or infirm person relies very much on a carer. Quite often a Heritage carer maybe the only person that elderly person will ever see, therefore getting the right Carer and Care Provider is very important.
The carers I have from Heritage Care are a fantastic team of carers. They are simply the best!

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Heritage Healthcare (Cardiff) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Heritage Healthcare (Cardiff) is calculated as follows: ( (66 Excellents x 5) ) ÷ 66 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heritage Healthcare (Cardiff) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (10)

Meet the Team (1)

Jameela

Jameela Kotawala

Job Title: Owner & Director

Joined: 2014

Multi-lingual Jameela, an ambitious and dedicated business woman with excellent management skills is the owner and director of Heritage Healthcare in Cardiff. Jameela shares the ethos and values of Heritage Healthcare, which is to exceed client expectations and make a true and real difference to peoples’ lives.


Jameela said: “People want to stay in their own homes, where everything is familiar and they can have family and friends popping in whenever they like. We provide the highest standards of care so that people can maintain their independence, remain living in their own homes and enjoy a good quality of life.”


Currently studying Level 5 Diploma in Leadership for Health and Social Care Services, Jameela is keen to learn about every aspect of the business and to further develop her skills and knowledge of Health and Social Care – even though it isn’t a requirement.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heritage Healthcare (Cardiff) to verify any information. View our terms and conditions. Heritage Healthcare (Cardiff) has an Enhanced Service - more info.