White Cross Care Ltd

Fort Horsted Business Centre, Primrose Close, Chatham ME4 6HZ
Review Us
9.8 21 Reviews
  • White Cross Care Ltd, Chatham
White Cross Care Ltd provide a service that take pride in quality and reliability, as they tailor service to suit personal needs and help clients to achieve independent living.

Care workers are experienced in care solutions for older and disabled people, as well as being able to support with post-hospital stay and rehabilitation.

White Cross Care are registered with CQC to provide treatment of disease and injury and therefore able to provide care and support for those with complex needs, palliative and end of life care.

The aim is to see clients continue to live the life they want, while safeguarding any health and well-being concerns that loved ones might have.

Show White Cross Care Ltd on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24

These prices are only a guideline, please contact White Cross Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • White Cross Care Ltd

Person in charge

  • Heather Campbell (Manager)

White Cross Care Ltd Reviews (21)

Total of 21, showing 21-21
9.8

White Cross Care Ltd has a Review Score of 9.8 (9.758) out of 10, based on 8 reviews in the last 2 years. Over all time White Cross Care Ltd has 21 reviews.

Overall Experience

  • 19
  • 2
  • 0
  • 0
  • 0

Date Published

21
0
8
8
13

Review from Mohamed O (Husband of Client) published on 24 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since White Cross started to care for my wife they have been excellent. Very caring and consistent to my wife's needs. While the other care company we've had for a few months were always looking for short cuts. Hoping to find White Cross keep the good work going? I have nothing but praise.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for White Cross Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for White Cross Care Ltd is calculated as follows: ( (46 Excellents x 5) + (2 Goods x 4) ) ÷ 48 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for White Cross Care Ltd is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (0)

Meet the Team (1)

Louise

Louise Savill

Job Title: Senior Carer / Team Leader

Joined: 2020

My name is Louise and I am the new Senior Carer/ Team leader for White Cross Care in the Chatham Branch. I have worked in the Health and Social care sector for 12 years, I started my career as a Care Assistant in a Nursing Home and soon realised this was the sector I wanted to progress in. I knew I wanted to help others and to improve the quality of life of the individuals who I cared for. I decided to gain my NVQ level 2 and 3 and my QCF level 5 in Health and Social. I worked my way up from a Carer to a senior, to a deputy manager, and then I worked as a Registered Manager for 5 years. I have worked for various companies and within different settings such as Residential Care Homes, Nursing Homes, Extra Care schemes, and within domiciliary Care.
I decided to join White Cross as I have recently relocated to the area, I am excited to work within a company with such a good reputation and I have already been made to feel so welcome by the team.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact White Cross Care Ltd to verify any information. View our terms and conditions. White Cross Care Ltd has an Enhanced Service - more info.