Right at Home Loughton, Redbridge & Waltham Forest

397 Larkshall Road, Chingford, London E4 9EF
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10 75 Reviews
  • Right at Home Loughton, Redbridge & Waltham Forest, London
Right at Home Loughton, Redbridge & Waltham Forest provides a range of quality home care services, from one hour up to 24/7 and on a long or short term basis. It is an established provider of care at home and is based in Chingford.

They offer consistent caregivers and a reliable, flexible service that is highly personalised to clients' individual needs and preferences for home care.

Supported by Right at Home’s global reputation and expertise, Right at Home Loughton is a local business with a clear vision to be one of the very best home care providers in the Greater London area.

Professionals help people maximise their quality of life at home, build a better future for themselves and feel less isolated and lonely at home.

Staff provide services in a number of key areas; Care and Companionship, Physical Assistance, Specialist Care focusing on Dementia, Acquired Brain Injury, Neurological conditions and Palliative care, Hospital to Home and 24/7 Live-in Care.

Clients will get peace of mind and care and support specifically tailored to their needs.

Covering Chingford, Walthamstow, Loughton, Chigwell, Buckhurst Hill, Hainault, Highams Park, Woodford, South Woodford, Wanstead, Barkingside, Seven Kings, Ilford and Snaresbrook.
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Care Provided by Right at Home Loughton, Redbridge & Waltham Forest

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 45 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35
  • Weekly Live-in Care Fees: from £1477

These prices are only a guideline, please contact Right at Home Loughton, Redbridge & Waltham Forest to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Vesna Spiletic (Registered Manager)

Right at Home Loughton, Redbridge & Waltham Forest Reviews (75)

10

Right at Home Loughton, Redbridge & Waltham Forest has a Review Score of 10 (9.958) out of 10, based on 24 reviews in the last 2 years.
Over all time Right at Home Loughton, Redbridge & Waltham Forest has 75 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Right at Home Loughton, Redbridge & Waltham Forest
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Total of 75, showing 41-60
Review from P M (Son of Client) published on 24 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home came to the family’s rescue to provide care and support for both of our elderly parents one who has serious health issues, the other with Alzheimers. The care was provided after consultation and introduction meeting. Both parents rely on regularity and structure, this was provided by a
team of carers, whose timekeeping was impeccable and the extent of duties were wide ranging. I would recommend this business for anybody else in a similar situation and thank them for their help.
Reply from Almas Adam, Owner at Right at Home Loughton, Redbridge & Waltham Forest
Thanks for your kind review of our team. Our carer's have found it a real pleasure getting to know mum and dad (and hearing stories about the whole family).
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Review from M G (Daughter of Client) published on 7 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Before finding Right at Home care, my family and I were so stressed out about the standard of previous carers we'd had. They were late, inefficient and not knowledgeable about my mum's dementia.
Now we are stress-free! The staff are excellent timekeepers, reliable and professional.
Very happy with
the service!
Reply from Almas Adam, Owner at Right at Home Loughton, Redbridge & Waltham Forest
Thank you for your review.
Whilst we always put the focus on our service users, one of our key objectives is to ensure that we offer support to their families as well. So to hear that we have had…read more
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Review from Tessa F (Relative of Client) published on 7 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home Loughton were amazingly helpful - a real lifesaver. My relative was weak after being discharged from hospital with pneumonia. A staff member came out to see him straight away and introduced us to a wonderful carer, who started a few days later. Couldn't be more grateful. This has changed
his life for the better. He gets to stay at home with family and it's a huge weight off my mind that he is being well looked after and eating great food. Thanks so much.
Reply from Almas Adam, Owner at Right at Home Loughton, Redbridge & Waltham Forest
Thank you for your review, we are really proud of our team. It's always nice to hear the positive impact the team are making on the lives of those we care for and the relief it gives to their family.
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Review from Gavin M (Son of Client) published on 25 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team of ladies are fantastic, nothing is too much trouble when it comes to caring for my dad at home! Brightens his day when they pop in for a chat and cook him a meal.
Highly recommended.
Reply from Almas Adam, Owner at Right at Home Loughton, Redbridge & Waltham Forest
Hi Gavin,

Thanks so much for your lovely words and recommendation, the team really enjoy the time we spend with dad.
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Review from Faaz R (Son of Client) published on 23 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first call with the manager, I just knew that my Mum was in safe and caring hands. The carers that attended to my mum in the last months and up to her eventual passing was amazing. Very considerate, caring and would go the extra mile to make sure all her needs were attended to. The manager
became my backbone in the last days of mum life. She supported me and guided me when I was at my lowest. She did everything possible when there were some difficult situations and resolved the problem. I really cannot thank the manager and her team of carers enough. They became part of the family and are still in touch with welfare calls to me. I would recommend without hesitation. I would like to add my personal thanks to the manager, carers and her fellow colleagues for making my mum smile when she desperately needed that helping hand.
Reply from Almas Adam, Owner at Right at Home Loughton, Redbridge & Waltham Forest
Hi Faaz,

Thank you for your kind words and recognition for the work that the team and management did to support, not only Mum but you and your family. Your mum was a wonderful woman and it was a…read more
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Review from Maureen B (Daughter of Client) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very appreciative of the excellent service that was provided over the four months that my mother was with us recovering from a hip operation, not only were her physical needs met with kindness and understanding but I know she appreciated the little chats that all the carers found time for. Although
she felt anxious every day that a stranger was coming as soon as she saw a familiar face she relaxed. On a personal level, my husband and I really appreciated the break, knowing she was comfortable and well cared for.
Reply from Almas Adam, Owner at Right at Home Loughton, Redbridge & Waltham Forest
Hi Maureen,

Thank you for your review, it really was a pleasure for our team to spend time with your mum. It's nice to hear that the chats were appreciated as companionship and relief is at the…read more
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Review from Wendy C (Wife of Client) published on 12 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband came home from hospital bed-bound and scheduled for end of life care. Over the last six weeks, he has rallied and is now walking around his room with a frame and is expecting to improve further. The staff and management at Right at Home have responded to his changing needs quickly and enthusiastically,
adapting the list of tasks to be done on each of the four daily visits, and the schedule of carers to attend, without any hassle. The carers are respectful, friendly and compassionate and my husband enjoys their company as they tend to his needs and help him with his exercises. Two carers attend on each visit and so continuity can sometimes be a problem as we may see as many as 17 different carers in a week, which is not ideal, but the schedulers do their best to accommodate the timing of visits to suit us. Timekeeping is very good and the mobile app is very informative.
Reply from Almas Adam, Owner at Right at Home Loughton, Redbridge & Waltham Forest
Wendy, thank you for your lovely review. We are all so pleased with how he is improving and it's wonderful to see the support you are for him. We are looking forward to continuing to support you both…read more
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Review from Helen K (Granddaughter of Client) published on 28 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really impressed with the level of care and service provided. Carers go that extra mile and I feel safe in the knowledge that my grandmother is being taken care of. The carers know how to treat her with dignity and respect and ensure she is happy and getting whatever she needs. The relationship between
the carer and my grandmother is very well matched.
Reply from Almas Adam, Owner at Right at Home Loughton, Redbridge & Waltham Forest
Thanks for your review, we always aim to match our clients and carers - so it's pleasing to hear that your grandmother is happy with her support team. It's always pleasing to hear our clients'…read more
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Review from Elle G (Niece of Client) published on 12 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company were absolutely amazing from start to finish. They came to assess my aunt, her needs and was very precise with details. We had dealt with a company beforehand that treated her poorly and when we decided to go with this company it was the best thing we could have done. They treated her with
such great respect and dignity throughout the whole time they were caring for her. They went above and beyond their job to make sure she wasn’t only cared for but that she felt like she had friendly company and someone to chat to throughout. She was at the end of her life while being cared for by this company and we, as a family couldn’t wish for a better end of life for our aunt. Thank you very much to you all for being so lovely and such great carers.
Reply from Almas Adam, Owner at Right at Home Loughton, Redbridge & Waltham Forest
Thank you for your lovely review. We are pleased that you were happy with the services we provided to your aunt, we are forever grateful for the time we spent with her.
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Review from Anita H (Daughter of Client) published on 5 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have entrusted Mum's care requirements with this company for several years now. On the whole, the service has been great. On the odd occasion where Mum didn't get along with the carer, Right at Home have been happy to receive the feedback and make alternative arrangements. Recently Mum had a medical
emergency and Right at Home were there for her and organised care when we wanted it at short notice. The carers are all amazing, all different personalities but all are so empathetic, kind and supportive. I completely trust them with Mum's care, when she has been poorly the carers have been amazingly sympathetic and pro-active. Mum's regular carers have all gone the extra mile when it was needed. We have experience of other care companies, the difference with Right at Home is the communication and customer care. Very much recommended and thank you Right at Home for looking after Mum so compassionately.
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Review from Jessie M (Daughter of Client) published on 8 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Right At Home Loughton have been coming to help me with mum for the past three years. The carers are lovely - professional, kind and caring. Their help and care make a massive difference to my mum’s health and well-being and they go above and beyond to make her happy. And in turn, they make a big difference
to my life and provide support to me as a Carer myself.
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Review from Lisa K (Daughter of Client) published on 22 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
They have been extremely helpful and accommodating in a time of great difficulty, always ready to change timetables at need when they can. The carers themselves are helpful and kind. There have been one or two carers who my Mother did not get on with but they are always willing to change for carers
who suited my Mum better. Their app is great and it gives me great confidence to read every morning how my Mum is. They are also quick to let me know of any problems.
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Review from Paul B (Son of Client) published on 18 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
After about 2 years of having visiting carers from Right at Home, my mother recently needed to begin 24-hour live-in care. Throughout, the management team have been very responsive and flexible as demands change, and have always kept me updated. This made the transition to the new 24h care package
painless for me and it worked out well for my mother as well. The carers do everything expected and sometImes a bit more to deal with the occasional problem that arises with an old mum with dementia. I'm especially happy with the live-in carers who seem to be giving mum exactly what she needs.
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Review from Helen C (Daughter of Client) published on 18 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Initially, my mother had a lot of different Carer’s daily which she found very unsettling but the agency responded very quickly to our needs
as she came home from hospital with no notice.
She then went on to have one carer who is a lovely lady and is looking after her exceptionally well and we are
so happy she is there for her.
I have found the agency does attend to any queries we have and I am very pleased with the service we have.
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Review from Louise D (Niece of Client) published on 4 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are very happy with the care that this company provides for my uncle. The carers are amazing and carry out all the tasks quickly and efficiently. These girls are very caring towards my uncle and follow all guidelines especially in this time with all PPE to the letter and always write their notes
up confirming this.However, we have witnessed other carers with no PPE and this is a concern at this time.
Overall at this time we are very satisfied with all areas of the care and the feedback provided in their notes is vital to us.
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Review from M P (Son of Client) published on 7 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well managed and efficient service. I have confidence the carers look after my father well.
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Review from Sean G (Son-in-law of Client) published on 1 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative is very happy with his care. I'm kept informed of any changes and communication with the main office is great.
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Review from J C (Nephew of Client) published on 19 March 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Trouble getting information correct on care plan and getting information on what care had been carried out relative to that care plan.
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Review from Harold P (Partner of Client) published on 24 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are very good and patient with the client. Slight problem with late attendances and change of carer without notice. Also time changes. Overall service is good.
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Review from E V (Client) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers that come in are helpful. I am treated with respect that I sometimes feel guilty.
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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Right at Home Loughton, Redbridge & Waltham Forest is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.958 for Right at Home Loughton, Redbridge & Waltham Forest is calculated as follows: ( (136 Excellents x 5) + (6 Goods x 4) ) ÷ 142 Ratings = 4.958
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Loughton, Redbridge & Waltham Forest is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (12)

Meet the Team (7)

Jesant

Jesant Samji

Job Title: Managing Director

Jesant is our Managing Director.

Vesna

Vesna Spiletic

Job Title: Registered Manager

Vesna is our Registered Manager

Selvet

Selvet Hassan

Job Title: Deputy Manager

Selvet is our Deputy Manager

Rima

Rima Patel

Job Title: Recruitment Coordinator

Rima is our Recruitment Coordinator

Dilara

Dilara Polat

Job Title: Recruitment Coordinator

Dilara is our Recruitment Coordinator

Amrit

Amrit Sehmi

Job Title: Care Coordinator

Amrit is our Care Coordinator.

Sandhya

Sandhya Krishnaruban

Job Title: Apprentice

Sandhya is our Admin Apprentice.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home Loughton, Redbridge & Waltham Forest to verify any information. View our terms and conditions. Right at Home Loughton, Redbridge & Waltham Forest has an Enhanced Service - more info.