Right at Home Loughton, Redbridge & Waltham Forest

397 Larkshall Road, Chingford, London E4 9EF
Review Us
10 74 Reviews
  • Right at Home Loughton, Redbridge & Waltham Forest, London
Right at Home Loughton, Redbridge & Waltham Forest provides a range of quality home care services, from one hour up to 24/7 and on a long or short term basis. It is an established provider of care at home and is based in Chingford.

They offer consistent caregivers and a reliable, flexible service that is highly personalised to clients' individual needs and preferences for home care.

Supported by Right at Home’s global reputation and expertise, Right at Home Loughton is a local business with a clear vision to be one of the very best home care providers in the Greater London area.

Professionals help people maximise their quality of life at home, build a better future for themselves and feel less isolated and lonely at home.

Staff provide services in a number of key areas; Care and Companionship, Physical Assistance, Specialist Care focusing on Dementia, Acquired Brain Injury, Neurological conditions and Palliative care, Hospital to Home and 24/7 Live-in Care.

Clients will get peace of mind and care and support specifically tailored to their needs.

Covering Chingford, Walthamstow, Loughton, Chigwell, Buckhurst Hill, Hainault, Highams Park, Woodford, South Woodford, Wanstead, Barkingside, Seven Kings, Ilford and Snaresbrook.

Show Right at Home Loughton, Redbridge & Waltham Forest on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £35

These prices are only a guideline, please contact Right at Home Loughton, Redbridge & Waltham Forest to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Dil Akbar (Manager)

Right at Home Loughton, Redbridge & Waltham Forest Reviews (74)

Total of 74, showing 61-74
10

Right at Home Loughton, Redbridge & Waltham Forest has a Review Score of 10 (9.959) out of 10, based on 25 reviews in the last 2 years. Over all time Right at Home Loughton, Redbridge & Waltham Forest has 74 reviews.

Overall Experience

  • 61
  • 11
  • 2
  • 0
  • 0

Date Published

74
10
13
25
49

Review from Anna G (Daughter of Client) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found their service very efficient with very courteous staff. On the whole, they provide a high level of care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A W (Stepson of Client) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers were very pleasant and helpful; stayed with the clients for hours when she had falls.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rosemarie B (Client) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the service of Right at Home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Roy A (Client) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a housebound single man I receive excellent care from two carers who make sure that I am prepared for bed, take my medication and see me upstairs.
I do not yet need help with undressing and putting on pyjamas but shall in future.
At present, I am 86.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from F K (Client) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service that is provided and enjoy my daily visits and I am very happy with my carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S K (Client) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Right at Home care services since August 2016. My wife and I both have limited mobility issues and the service provided suits out needs admirably. The service is flexible with more or less attendances/time in attendance available at short notice.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paresh G (Son of Client) published on 17 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We first started using Right at Home (Loughton, Redbridge & Waltham Forest) in July 2015 when my Father, who was 83 years old, acquired an arm fracture. He was a sufferer of stroke-related diseases, i.e. Falling problems, via hypotensive blood pressure drops; dysphagia swallowing problem; and vascular
dementia.


The care plan made prompt and accurate care assessments and each morning we got a carer, from Right at Home (Loughton, Redbridge & Waltham Forest) for personal hygiene and cleaning. The care plan was very thorough. And punctuality and performance of the Right at Home (Loughton, Redbridge & Waltham Forest) carer exemplary in the first instance. Punctuality was enshrined in their office management instructions and carers were never non-punctual. There was good assistance with myself, as live-in carer, with matters of lifting and moving of my Father, who was 5ft 8In and 12 Stone.


We had then doubled the care plan, to do morning and evening personal hygiene and cleaning. Which worked out well.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sue W (Daughter of Client) published on 24 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum needs help and care, her usual carer, is not just loving and caring to Mum but she is the same with my sister and myself and nothing is too much trouble for her or any of the other carers that attend to Mum. If there is any problem that myself or my sister have come across, for example raising
Mums level of care, there is always someone on the end of the phone that deal with the issue promptly and in a kind and friendly manner.
I highly recommend the Right at Home team for care needs.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jackie W (Daughter of Client) published on 23 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care provided by all the carers who helped look after my Dad up until his death. Great support given to my Mum. Many thanks

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Theresa M (Partner of Client) published on 30 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the carers we have been sent so far, as we have only been with the company a couple of weeks. The morning and tea time visits are in time, which means a lot to us and makes our life easier.


They all seem very professional.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael L (Son of Client) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As it's now been 6 months since Right at Home started providing daily care for mum, I thought I would write a review. Mum is a very independent and strong-willed 95-year-old lady who at the start was reluctant to accept help from anyone. However as the months have passed, she increasingly enjoys the
care, chat and gossip with carers that she now regards as her friends. Right at Home have been brilliant at understanding and responding to mum's changing needs and feelings, which have clearly transformed her life. It has made a massive difference to mum's life and I would like to thank you all very much indeed.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Coral D (Wife of Client) published on 24 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with carers who were attentive and helpful to both myself and husband.
Occasionally had to ask them to come early as going to the hospital and usually not a problem.
Have only stopped using the company as need full-time help now and will return if the situation changes in the future.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R N (Client) assisted by family/friend published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff: Almost all fully competent. All helpful, caring, polite, respectful, friendly, willing to do things our way.
Hygiene is a priority (unlike many agencies).
Office staff helpful.
Management flexible and accommodating with changing/adding sessions.
Staff arrive on time and are always a pleasure
to have in the house.
Very satisfied with the calibre of carers on the whole.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Maureen R (Sister of Client) published on 11 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and support that is been provided for my sister, all the carers are very caring and reliable. The management are and have been available for when I've needed to speak with them. I am very glad that we chose Right at Home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.959)

Overview of Review Score

The Review Score of 10 (9.959) out of 10 for Right at Home Loughton, Redbridge & Waltham Forest is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.959 for Right at Home Loughton, Redbridge & Waltham Forest is calculated as follows: ( (142 Excellents x 5) + (6 Goods x 4) ) ÷ 148 Ratings = 4.959

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Loughton, Redbridge & Waltham Forest is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (12)

Meet the Team (6)

Dil

Dil Akbar

Job Title: General Manager

Dil is our General Manager

Vesna

Vesna Spiletic

Job Title: Registered Manager

Vesna is our Registered Manager

Selvet

Selvet Hassan

Job Title: Deputy Manager

Selvet is our Deputy Manager

Rima

Rima Patel

Job Title: Recruitment Coordinator

Rima is our Recruitment Coordinator

Dilara

Dilara Polat

Job Title: Recruitment Coordinator

Dilara is our Recruitment Coordinator

Razia

Razia Ali

Job Title: Care Coordinator

Razia is our Care Coordinator

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home Loughton, Redbridge & Waltham Forest to verify any information. View our terms and conditions. Right at Home Loughton, Redbridge & Waltham Forest has an Enhanced Service - more info.