Right at Home Loughton, Redbridge & Waltham Forest

397 Larkshall Road, Chingford, London E4 9EF
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10 75 Reviews
  • Right at Home Loughton, Redbridge & Waltham Forest, London
Right at Home Loughton, Redbridge & Waltham Forest provides a range of quality home care services, from one hour up to 24/7 and on a long or short term basis. It is an established provider of care at home and is based in Chingford.

They offer consistent caregivers and a reliable, flexible service that is highly personalised to clients' individual needs and preferences for home care.

Supported by Right at Home’s global reputation and expertise, Right at Home Loughton is a local business with a clear vision to be one of the very best home care providers in the Greater London area.

Professionals help people maximise their quality of life at home, build a better future for themselves and feel less isolated and lonely at home.

Staff provide services in a number of key areas; Care and Companionship, Physical Assistance, Specialist Care focusing on Dementia, Acquired Brain Injury, Neurological conditions and Palliative care, Hospital to Home and 24/7 Live-in Care.

Clients will get peace of mind and care and support specifically tailored to their needs.

Covering Chingford, Walthamstow, Loughton, Chigwell, Buckhurst Hill, Hainault, Highams Park, Woodford, South Woodford, Wanstead, Barkingside, Seven Kings, Ilford and Snaresbrook.
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Care Provided by Right at Home Loughton, Redbridge & Waltham Forest

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 45 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35
  • Weekly Live-in Care Fees: from £1477

These prices are only a guideline, please contact Right at Home Loughton, Redbridge & Waltham Forest to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Vesna Spiletic (Registered Manager)

Right at Home Loughton, Redbridge & Waltham Forest Reviews (75)

10

Right at Home Loughton, Redbridge & Waltham Forest has a Review Score of 10 (9.958) out of 10, based on 24 reviews in the last 2 years.
Over all time Right at Home Loughton, Redbridge & Waltham Forest has 75 reviews.

Overall Experience
  • 62
  • 11
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Date Published
  • 75
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  • 24
  • 51
Reviewer Connection to Right at Home Loughton, Redbridge & Waltham Forest
  • 22
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Total of 75, showing 61-75
Review from Elisabeth P (Client) assisted by family/friend published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care that is provided each morning.
I have found the carers professional, helpful and positive.
They have arrived on time and made the best use of the hours available to them.
I have no complaints at all.
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Review from Anna G (Daughter of Client) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have found their service very efficient with very courteous staff. On the whole, they provide a high level of care.
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Review from A W (Stepson of Client) published on 7 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers were very pleasant and helpful; stayed with the clients for hours when she had falls.
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Review from Rosemarie B (Client) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the service of Right at Home.
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Review from Roy A (Client) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a housebound single man I receive excellent care from two carers who make sure that I am prepared for bed, take my medication and see me upstairs.
I do not yet need help with undressing and putting on pyjamas but shall in future.
At present, I am 86.
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Review from F K (Client) published on 13 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the service that is provided and enjoy my daily visits and I am very happy with my carers.
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Review from S K (Client) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have used Right at Home care services since August 2016. My wife and I both have limited mobility issues and the service provided suits out needs admirably. The service is flexible with more or less attendances/time in attendance available at short notice.
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Review from Paresh G (Son of Client) published on 17 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We first started using Right at Home (Loughton, Redbridge & Waltham Forest) in July 2015 when my Father, who was 83 years old, acquired an arm fracture. He was a sufferer of stroke-related diseases, i.e. Falling problems, via hypotensive blood pressure drops; dysphagia swallowing problem; and vascular
dementia.


The care plan made prompt and accurate care assessments and each morning we got a carer, from Right at Home (Loughton, Redbridge & Waltham Forest) for personal hygiene and cleaning. The care plan was very thorough. And punctuality and performance of the Right at Home (Loughton, Redbridge & Waltham Forest) carer exemplary in the first instance. Punctuality was enshrined in their office management instructions and carers were never non-punctual. There was good assistance with myself, as live-in carer, with matters of lifting and moving of my Father, who was 5ft 8In and 12 Stone.


We had then doubled the care plan, to do morning and evening personal hygiene and cleaning. Which worked out well.

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Review from Sue W (Daughter of Client) published on 24 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum needs help and care, her usual carer, is not just loving and caring to Mum but she is the same with my sister and myself and nothing is too much trouble for her or any of the other carers that attend to Mum. If there is any problem that myself or my sister have come across, for example raising
Mums level of care, there is always someone on the end of the phone that deal with the issue promptly and in a kind and friendly manner.
I highly recommend the Right at Home team for care needs.
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Review from Jackie W (Daughter of Client) published on 23 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful care provided by all the carers who helped look after my Dad up until his death. Great support given to my Mum. Many thanks
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Review from Theresa M (Partner of Client) published on 30 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the carers we have been sent so far, as we have only been with the company a couple of weeks. The morning and tea time visits are in time, which means a lot to us and makes our life easier.


They all seem very professional.

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Review from Michael L (Son of Client) published on 28 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As it's now been 6 months since Right at Home started providing daily care for mum, I thought I would write a review. Mum is a very independent and strong-willed 95-year-old lady who at the start was reluctant to accept help from anyone. However as the months have passed, she increasingly enjoys the
care, chat and gossip with carers that she now regards as her friends. Right at Home have been brilliant at understanding and responding to mum's changing needs and feelings, which have clearly transformed her life. It has made a massive difference to mum's life and I would like to thank you all very much indeed.
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Review from Coral D (Wife of Client) published on 24 May 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very happy with carers who were attentive and helpful to both myself and husband.
Occasionally had to ask them to come early as going to the hospital and usually not a problem.
Have only stopped using the company as need full-time help now and will return if the situation changes in the future.
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Review from R N (Client) assisted by family/friend published on 22 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff: Almost all fully competent. All helpful, caring, polite, respectful, friendly, willing to do things our way.
Hygiene is a priority (unlike many agencies).
Office staff helpful.
Management flexible and accommodating with changing/adding sessions.
Staff arrive on time and are always a pleasure
to have in the house.
Very satisfied with the calibre of carers on the whole.
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Review from Maureen R (Sister of Client) published on 11 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care and support that is been provided for my sister, all the carers are very caring and reliable. The management are and have been available for when I've needed to speak with them. I am very glad that we chose Right at Home.
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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Right at Home Loughton, Redbridge & Waltham Forest is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.958 for Right at Home Loughton, Redbridge & Waltham Forest is calculated as follows: ( (136 Excellents x 5) + (6 Goods x 4) ) ÷ 142 Ratings = 4.958
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Loughton, Redbridge & Waltham Forest is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (12)

Meet the Team (7)

Jesant

Jesant Samji

Job Title: Managing Director

Jesant is our Managing Director.

Vesna

Vesna Spiletic

Job Title: Registered Manager

Vesna is our Registered Manager

Selvet

Selvet Hassan

Job Title: Deputy Manager

Selvet is our Deputy Manager

Rima

Rima Patel

Job Title: Recruitment Coordinator

Rima is our Recruitment Coordinator

Dilara

Dilara Polat

Job Title: Recruitment Coordinator

Dilara is our Recruitment Coordinator

Amrit

Amrit Sehmi

Job Title: Care Coordinator

Amrit is our Care Coordinator.

Sandhya

Sandhya Krishnaruban

Job Title: Apprentice

Sandhya is our Admin Apprentice.

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