Right at Home Loughton, Redbridge & Waltham Forest

Amazing service. Caring staff. Very helpful. Mum has been very happy since the carers started. They are very kind and helpful and always respectful.

Mum has been receiving care from Right at Home since January 2024, the care given has been amazing, we are told straight away of any concerns and they are dealt with. Every one of Mum's carers are lovely and friendly and Mum loves them all. Would recommend this company to anyone.

The agency has provided some wonderful, kind, caring staff who have become like family to us over the months. They would go above and beyond and would engage with my husband. The daytime carers worked a 12-hour shift and they were always cheerful and compassionate.

My husband seems to like his carers.

Right at Home provides a professional, kind and knowledgeable service. The staff are very kind and considerate. Additional service is very professional and considerate to me and my wife's needs.

We have been very happy with the care provided twice daily for my mother. The reports and general communication with us are excellent and the staff show patience and kindness towards her. The planned schedule and care requested are accurately followed and the family have benefitted greatly from knowing the carers are visiting regularly. I would recommend them to anyone with similar needs.

I have help 3 days a week, 2 hours on each day for shopping, housework, help with understanding and dealing with TV, the internet and the utility companies. Also for getting out of my home for an accompanied walk, or visit out in fine weather by car. I'm aged 80 and partially disabled and really appreciate my 6 hours a week help with my regular carers who are kind and helpful (laundry, bed, lunch as well).

The help and care for both my mum and dad for a period of around eight months was so appreciated. The team were always helpful, and once in a routine, the same carers would visit to ensure that we knew the person coming. The team are great.

My mum was looked after by Right at Home from August 2021 to August 2023. During this time the carers treated my mum with patience, kindness, dignity, humour and understanding. Dealing with Dementia is a very difficult task and people’s personalities suffering from this terrible condition change very quickly, but the carers understood my mum very well. The office and admin staff were also very patient and understanding with me - it is not only the client that needs support, but the family as well. The office staff always listened to my many phone calls and dealt with my problems and requests promptly and sympathetically. I have no hesitation in recommending Right at Home to anyone looking for care for their loved ones.

I cannot praise this company highly enough. Our family has used Right at Home for a couple of years now. Initially for help at home and then full-time care so we have experience with most of their services. Nothing was too much trouble even at very short notice. They made our life so much easier selecting perfect carers for our needs. Her help and expertise always exceeded our expectations. Can thoroughly recommend Right at Home, especially this branch.

Everyone was prompt on visits. I knew who was coming and when. Any changes, which were rare, I was told about. All the carers were excellent; they were very professional and cared with compassion, providing dignity and kindness to my father. They told me of any concerns and were supportive to me also.

Everyone has been very kind to mum and we have found that you are all very helpful towards mum's care, always quick to help out in any event of change. When required, all the girls we have seen over the last year have been very nice.

I have been very impressed with the service, particularly the regularity and punctuality of the carers who are nearly always dead on 8am.

My carer is very good.

We have both enjoyed the carers and the work ethics have been very good.

The care service is superb.

Have found all carers caring in their help with clients. Good with advice when needed, and for me, importantly good listeners.

I wanted to let you know how happy I am with my Right at Home team. They care for me as if I was a daughter or sister. The attention to detail they give me is amazing. The teamwork is fabulous. They’re kind, caring and they make me laugh even when I’m at a low point in my life. So I wanted to say a big thank you for all that they do. They go above and beyond what is in the care plan. Keep up the good work and thank you once again.

Staff arrive on time prepared for the client they are caring for. Management support discreetly in the background and are always available on email/phone if needed.

Right at Home have consistently met all hopes and expectations in the provision of care for my mother. Their communication is very good and they never let us down. I have no hesitation to recommend them.