TLC Home Care Solutions Ltd

6 Ashcroft Avenue, Sidcup DA15 8NP

TLC Home Care Solutions Ltd
TLC Home Care Solutions Ltd
TLC Home Care Solutions Ltd

TLC Home Care Solutions is a provider of home care to the residents of Sidcup, Bexley and surrounding areas.

Its aim is to give a caring, quality service that is tailored to individual clients' needs.

Whatever your care and support needs, whether it is for yourself or for a loved one, get in touch with the team for a friendly chat on how we can help.

Owner : TLC Home Care Solutions Ltd

Person in charge: Carolyn James (Owner)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 8

Services Offered: 24 Hour Care • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Laundry Service • Medication Assistance • Personal Hygiene Care • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on TLC Home Care Solutions Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

8.5 TLC Home Care Solutions Ltd has a Review Score of 8.5 (8.500)

The Review Score of 8.5 (maximum of 10) for TLC Home Care Solutions Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for TLC Home Care Solutions Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for TLC Home Care Solutions Ltd is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3.5 Points relating to the number of positive Reviews for TLC Home Care Solutions Ltd is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend TLC Home Care Solutions Ltd?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to TLC Home Care Solutions Ltd

  • Daughter of Client/Service User
    1
  • Daughter-in-law of Client/Service User
    1
  • Friend of Resident/Service User
    1

I can't recommend the owner and her staff enough. Not only have they looked after my mum well but they have provided advice and guidance which has been very useful. My mum was recently ill whilst I was away and the agency went out of their way to look after her, contacting her doctor and even staying overnight to make sure she was ok. This was a huge weight off my mind. Thank you for all your help.

How likely would you be to recommend TLC Home Care Solutions Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Carolyn James, Registered Manager at TLC Home Care Solutions Ltd responded to this review on 21 Oct 2017:

Thank you, Gill, for your kind words, an absolute pleasure. Wishing you and your mum all the best.

An amazing care service. The carers go that extra mile ALL the time. Friendly, adaptable, approachable, the list could go on. Couldn't recommend them enough. Having switched to TLC Home Care Solutions after experiencing not so good care elsewhere my only regret is we didn't find them sooner!

How likely would you be to recommend TLC Home Care Solutions Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Carolyn James, Registered Manager at TLC Home Care Solutions Ltd responded to this review on 21 Oct 2017:

Thank you for your lovely feedback, it's our pleasure.

TLC Home Care are by far a most compassionate, caring and very professional company. Someone is always available to speak to I would recommend to everyone with total peace of mind. Excellent service totally reliable.

How likely would you be to recommend TLC Home Care Solutions Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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