TLC Home Care Solutions Ltd

24 Wellington Parade, Blackfen Road, Sidcup DA15 9NB
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9.8 54 Reviews
  • TLC Home Care Solutions Ltd, Sidcup
TLC Home Care Solutions is a provider of home care to the residents of Sidcup, Bexley and surrounding areas.

Its aim is to give a caring, quality service that is tailored to individual clients' needs.

Whatever your care and support needs, whether it is for yourself or for a loved one, get in touch with the team for a friendly chat.
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Care Provided by TLC Home Care Solutions Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24.95

On request

These prices are only a guideline, please contact TLC Home Care Solutions Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • TLC Home Care Solutions Ltd

Person in charge

  • Carolyn James (Owner)

TLC Home Care Solutions Ltd Reviews (54)

9.8

TLC Home Care Solutions Ltd has a Review Score of 9.8 (9.825) out of 10, based on 19 reviews in the last 2 years.
Over all time TLC Home Care Solutions Ltd has 54 reviews.

Overall Experience
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Date Published
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  • 19
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Reviewer Connection to TLC Home Care Solutions Ltd
  • 27
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Total of 54, showing 21-40
Review from Diane C (Daughter of Client) published on 13 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
TLC are so professional and treats my mum in a dignified manner. Mum was very nervous to have a shower with someone else present, but TLC made her feel comfortable and at ease. I cannot rate them highly enough and would recommend them to everyone.
Reply from Carolyn James, Owner at TLC Home Care Solutions Ltd

Thank you for your positive feedback, much appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jo H (Niece of Client) published on 1 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
TLC Home Care Solutions provided excellent home care for my aunty who has dementia. She looked forward to her daily visits from her carer who helped her with a range of tasks including tidying, laundry, meal preparation, administering medicine and pet care. They were attentive and really took care of
her health and wellbeing. It gave us peace of mind as a family to know that a hot meal was served and meds were given. The family app is brilliant as it provided us with a daily report of the visit and flagged any areas of concern. Communication between the manager and myself had been excellent from the very start. My aunty recently needed to move into a Care Home to receive the 24/7 care she needs but I can highly recommend this care agency. Thank you TLC Home Care Solutions for everything.
Reply from Carolyn James, Owner at TLC Home Care Solutions Ltd

Thank you for your positive feedback. Supporting your Aunt was a real pleasure. A lovely lady, we will miss our visits. However, we wish her a sincere happy ever after in her new home.

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Review from P S (Son of Client) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent and very reliable service provided at affordable rates. The owner is always available to discuss service levels and any issues arising. The service provided by the staff is very thorough and friendly which helps in maintaining good spirits. TLC staff oversee medication being taken regularly
and appropriately and provide high-level support for other personal needs. Very highly recommended.
Reply from Carolyn James, Owner at TLC Home Care Solutions Ltd

Thank you for your feedback. It is a pleasure to visit and support them.

  • Staff
  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Sally S (Daughter of Client) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel blessed that my mum's carers are TLC Homecare Solutions. They have been providing her with personal care for a few years now, plus help me out with befriending visits and calls when I go on holiday. All staff are lovely and highly trained.
Reply from Carolyn James, Owner at TLC Home Care Solutions Ltd

Thank you for your feedback. A lovely lady who is an absolute pleasure to support.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mike G (Son of Client) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
TLC Home Care Solutions have been carers for my 96-year-old mother since her discharge from a spell in hospital almost two years ago. Our family cannot speak too highly of the service they offer. The carers are exemplary. Nothing is too much trouble and they have become her friends with Mum looking
forward to their morning visits. They are caring, empathic, professional and punctual. During covid, precautions were and are, followed to the letter. Highly recommended.
Reply from Carolyn James, Owner at TLC Home Care Solutions Ltd

Thank you for your positive feedback. It is an absolute pleasure to support her.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Dave H (Son of Client) published on 8 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
TLC Home Care Solutions provided a carer for my Mum (96) and Dad (95) at their home in Bexley. The service was incredibly valuable as it allowed them to stay in their own home, which was very important to them. Dad's initial reluctance to reach out for help was soon replaced by looking forward to the
carer's visit. TLC provided a huge sense of relief to the rest of the family, as we knew that everyday there was someone going in to check on a fiercely independent couple. Without that care, it would not have been possible for Mum and Dad to have stayed at home. All the staff that we met at TLC were incredibly caring and their experience in dealing with elderly people's reactions to care were invaluable to us. I can thoroughly recommend the company in every aspect that we experienced.
Reply from Carolyn James, Owner at TLC Home Care Solutions Ltd

Thank you so much for your positive feedback. It is great to know we make a difference to an absolutely wonderful couple. A real pleasure to visit.

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Review from Linda C (Daughter of Client) published on 28 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used TLC Home Care Solutions for several months to ensure our Mother, who has Dementia, had a hot meal and had taken her daily medication. Our Mother was very reluctant to have a stranger in her home and at times this must have been challenging for the carers. Our Mother enjoyed chatting over a cuppa
and eventually even let the Carer do a spot of housework. The Manager was excellent and kept us informed of any concerns. The App is a brilliant tool. The Carer completes an online report of their visit. This is also monitored by the Manager, who will report any concerns. Our Mother has now moved into a Care Home to receive the constant care she now requires due to her confusion and advancing Dementia. We were very happy with the service and employees of this company and would definitely recommend them.
Reply from Carolyn James, Owner at TLC Home Care Solutions Ltd

Thank you for your positive feedback which I have shared with the team and is also valuable in supporting others when looking for a provider. We wish your Mother all the very best in her new home a lovely lady, a pleasure to have met.

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Review from Judy P (Niece of Client) published on 12 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care company have been absolutely amazing in the way they look after and care for my ninety-three-year-old aunt. I live over one hundred and fifty miles away, and TLC Home Care Solutions Ltd have taken away any worries and concerns that I had about my aunt being on her own in her flat. She has
three visits a day, seven days a week, fifty-two weeks a year. Extra visits have been provided for shopping and cleaning. They support her with everything. They obviously enjoy their work as they are all so cheerful, friendly and my aunt now sees them as her family. She looks forward to them coming and really enjoys their visits. They know her so well even to the point of spotting when a water infection might be on the horizon. My aunt's electricity all went off one evening recently, and the care manager stepped in and contacted the relevant people and had the situation sorted out immediately. Their sole concern is the safety, welfare and happiness of my aunt. This company is the best care provider I have known, and our family are very grateful.
Reply from Carolyn James, Owner at TLC Home Care Solutions Ltd

Thank you for the positive feedback; supporting your Aunt is an absolute pleasure, such a wonderful lady.

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Judith W (Daughter of Client) published on 12 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager's support has been excellent, she was not keen at first to accept extra help, but the manager was able to reassure her that her carers would help her in any way she wanted, even if sometimes it's just a chat and a cuppa.
And what a difference this help has made - her carer is so kind and
knowledgeable!
She built up a good rapport with her extremely quickly!
Plus she has had some brilliant ideas to help with her particular needs.
Thank you!
Reply from Carolyn James, Owner at TLC Home Care Solutions Ltd

Thank you for the feedback. We are so pleased the service and support are going well, and the visits have been such a success.

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Review from Rosalyn M (Daughter of Client) published on 8 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
TLC have been attending to the care of my parents for several years now providing support, companionship and general light housework. Both of them being in their nineties have been very appreciative of the respect and kindness shown to them and have looked forward to their weekly visit.
Since my mother
passed away recently, my father has been suffering from ongoing health problems, and he has really appreciated the support given to him and a friendly face to listen to him and give him practical advice. I would personally like to thank this agency for the care they have shown to my parents, it has been comfort to know they have been so well cared for and have alerted me with any concerns they have about them.
Reply from Carolyn James, Owner at TLC Home Care Solutions Ltd

Thank you for your feedback... Mum is still very much missed, a lovely lady. We wish Dad and all your family the very best.

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Review from Kate B (Daughter of Client) published on 5 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
TLC provided increasing levels of support to my father over the last four years, and especially, since November 2020 when he has become increasingly confused. The only reason for finishing the contract is that Dad now requires 24-hour care, which TLC are unable to provide.
I really appreciated the
advice and help given to me as well as my father, and wish TLC had been around when my mother was alive, as I think they would have made her last years more pleasant for all three of us.
Reply from Carolyn James, Owner at TLC Home Care Solutions Ltd

Thank you for your lovely feedback. Supporting your father over the past four years has been a real pleasure. We will miss you both very much and wish you all the very best.

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Review from Liz H (Daughter of Client) published on 7 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved to TLC after having a few issues with another company and I only wish I had known about them sooner! The owner is hands-on and came to meet Mum and me at very short notice. She gave me several suggestions for things that would help make Mum's life easier and then provided a lovely daily carer
for Mum - somebody who Mum respected and liked. This company are extremely well organised - both providing me with a weekly timetable of visit times and efficiently using an app called Birdie. The owner looks at all the Birdie updates and calls me if there is anything that she thinks I should know. Impressive! This is certainly a company that actually cares about their clients and puts their safety and welfare first. Thank you.
Reply from Carolyn James, Owner at TLC Home Care Solutions Ltd

Really appreciate the positive feedback I will share with the team as well thank you.

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Review from Gillian L (Daughter of Client) published on 7 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company has been giving excellent care to my mother now for about 2 years. We have experienced care provided by the council and it was not satisfactory. From the initial introduction, ongoing communication through what has been a difficult time for the care sector, the standard of care has been
exemplary. The kindness offered and the high standard of care is something we are so grateful for. We have been able to access both foot care, hairdressers which is not easy when housebound. I would recommend this company to others. But as a small company, I know they will only accept new clients if they can manage to offer the same good service. It about cares not money. Isn’t that what we all want for our loved ones.
Reply from Carolyn James, Owner at TLC Home Care Solutions Ltd

Thank you so much for your lovely feedback, much appreciated for not only the team but other prospective clients

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Review from Jean C (Daughter of Client) published on 28 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
TLC Home Care Solutions looked after my mum for a couple of years. They were always kind and treated her so well. I could not have chosen better people. Would greatly recommend. Mum has passed away now, but I am so pleased that she had the very best care at the end of her life.
Reply from Carolyn James, Owner at TLC Home Care Solutions Ltd

Thank you for the lovely feedback, absolute pleasure, fondly remembered. A wonderful lady a privilege to know and support.

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Review from Keith B (Son of Client) published on 5 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
TLC looked after my mother when her NHS arranged Reablement period finished. The company who provided care during that period were poor and I was uncertain about how a private company would perform, but TLC was a huge improvement. The carers who looked after mum were excellent, taking a genuine interest
in my mother, made many invaluable suggestions on how I could help her better. The owner is also hands-on and involved closely with her clients. We would have really struggled without her help over the past nine months and I can't thank them enough. I would happily recommend TLC to anyone looking for a company which takes a real interest in their clients.
Reply from Carolyn James at TLC Home Care Solutions Ltd

Thank you for your feedback supporting Mum has been a real pleasure, such a lovely lady.

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Review from Lily U (Client) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot express how much I appreciated the great care and support I received from the carers, and also their cheerful and friendly manner shown to me. It meant a great deal to me.
It was an excellent service and I cannot speak highly enough of it.
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Review from David H (Son of Client) published on 31 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The TLC carers were exceptional in caring for my mother. They were always on time, very patient with her dementia and very kind towards her.
The agency manager always informed me if she had any concerns about my mother's health and wellbeing. She went above and beyond what she needed to do.
I'm very
happy to recommend TLC and all the staff to anyone looking for a professional care agency.
Reply from Carolyn James at TLC Home Care Solutions Ltd

Thank you so much for your lovely comments, wishing your Mother and yourself all the best.

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Review from Elaine L (Daughter of Client) published on 15 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I are very appreciative of the care TLC are delivering to my father. TLC assessed his needs and put a suitable, personalised care package in place within days of us getting in touch. Recently bereaved, my Dad has received both emotional support and practical help during his visits. We
highly recommend TLC for delivering caring, reliable, flexible, tailored care.
Reply from Carolyn James at TLC Home Care Solutions Ltd

Thank you for your lovely positive feedback supporting Dad has been a pleasure.

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Review from Jean S (Client) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After enquiring about assistance the help was in place so quickly and efficiently. As I was in a lot of pain prior to an operation that was exactly what I needed.
My carer helped me with personal care to wash and dress and also prepared me with something to eat and drink and leaving me with a flask
of drink. She was always very pleasant and here at the same time. All in all a good experience at a time of need.
Reply from Carolyn James at TLC Home Care Solutions Ltd

A pleasure to support, so pleased you are now back on your feet.

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Review from Patricia A (Daughter of Client) published on 4 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am happy to recommend TLC Home Care Solutions, whose care for my 92-year-old parents over the past months has been excellent. My parents trust their carer and look forward to her visits. It is essential that I have confidence in whoever is caring for my parents in their own home, which I am pleased
to say I have.
Reply from Carolyn James at TLC Home Care Solutions Ltd

Thank you for your positive feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for TLC Home Care Solutions Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.825 for TLC Home Care Solutions Ltd is calculated as follows: ( (97 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 114 Ratings = 4.825
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for TLC Home Care Solutions Ltd is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (8)

Carolyn

Carolyn James

Job Title: Buisness owner/Registered Manager Joined: 2014

Carolyn formed TLC homecare solutions in 2014
She is qualified with a Level 5 diploma in Health and Social care and has over 30 years experience in the industry.
Carolyn currently employs 16 members of staff and has a growing client base.
Carolyn's ethos is be the difference you want to see, along with a person centered approach which is at the heart of the business and adopted by all the team.


Carolyn is extremely passionate about supporting her clients in making a difference in their daily living.
Carolyn's ultimate goal is providing excellent person centred care which is safe, responsive, effective and caring and also tailored to each clients individual needs.

Alan

Alan James

Job Title: Director Joined: 2014

Alan is a director of the business and is Carolyn’s partner in the business sharing the same passion for care and ethos.
Alan supports some of our clients in the community and has a few regular longstanding clients who he supports with weekly companionship visits.

Charley

Charley Tinsley

Job Title: Admin Support/Support worker Joined: 2024

Charley began her career in care when she joined the TLC Homecare solutions team in May 2024.
Charley is based in the TLC office and assists with all our daily admin and also manages all our socials accounts.
Charley has undertaken all our mandatory care based training and shadowed experienced carers and she loves going out to clients alongside her admin duties and being hands on as well.

Linda

Linda Lawler

Job Title: Support worker Joined: 2017

Linda has been a member of the TLC team since July 2017 making her our longest standing member of the team. Prior to joining TLC, Linda has worked in health and social care totalling over 20 years of experience and wealth of knowledge in the sector.

Kayleigh

Kayleigh Ashley

Job Title: Support worker Joined: 2024

Kayleigh joined the TLC team in October 2024. Kayleigh has previously worked in the health and social care sector. Kayleigh is a very well-liked member of the team by both her colleagues and our clients

Georgia

Georgia Monks

Job Title: Support worker Joined: 2021

Georgia joined the TLC team in September 2021 with previous care experience. Georgia has undertaken additional training mainly within the behavioural and psychological sectors which is also of great interest to Georgia.

Michelle

Michelle Arnold

Job Title: Support worker Joined: 2021

Michelle is a member of our team at our assisted living setting and mainly assists with night support including sleep ins with clients.
Michelle became a member of our team in 2021.

Mandy

Mandy Bayes

Job Title: Supervisor/Support Worker Joined: 2020

Allow me to introduce Mandy! She has been an invaluable member of our team for nearly five years, serving as a remarkable caregiver. Her exceptional skills and professionalism have established her as a respected figure within our organization. Furthermore, the rapport she has cultivated with clients is truly outstanding.

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