All About Home Care

We have been using All About Homecare for the last year and are absolutely delighted with the care, support and kindness we receive from every member of staff. My husband has MSA and his needs are complex but nothing is too much trouble. The staff are professional, friendly, kind and proactive keeping me informed of anything I need to take up with our GP. They are a delight to have in our home and I cannot speak highly enough of them. They are always on time and on the rare occasions a staff member is running late, we are always informed. An absolutely first class homecare company with staff of the highest calibre.

All About Homecare stepped in when we needed them most. Mum has been in a deteriorating state with late stage dementia for some time now and we'd tried her in a Care Home. It didn't work and at short notice Rachael and the team were able to supply the necessary cover so Mum could return home with Dad.

The Carers from AAHC couldn't have been more accomodating, they stepped back in to careing for mum and have brought the laughter and joy back, where it had been totally missing in the Care Home.

Getting Mum's happy sole back was so important to us. The AAHC team have a wealth of experience dealing with this terrible condition and not only have they taken our stresses away, they have taken Mum's too. We at least have our happy mum back. Thank you All About Home Care team.

My mother has been using AAHC for several years. One of the first things I appreciated was their willingness to start with just one visit a week - Mum didn't think she needed care ( but she did!) - so we started gradually. Over time this progressed as Mum became more frail and AAHCs flexibility has allowed her to stay in her home, which what she wants. The carers have been superb, very kind, very knowledgeable and willing to suggest things Mum might benefit from and very good at relating to Mum. The office staff have also always been available for advice. My mother now has dementia and this makes home care significantly more challenging but so far they ( and we the family) have been able to make it work - it requires a lot of communication between the agency staff, office staff and the family.. In terms of cost, I think AAHC may be a bit more expensive but the carers are better - typically local people.

AAHC provide morning visits to my 96 year old mother to get her up and ready for the day. All of the carers are very professional and friendly. Their duties include assisting with showering, getting breakfast ready, making sure correct medication is given and general domestic chores as appropriate. If any concerns are noticed they are always brought to my attention and I really couldn't fault the service they provide. The daily visits allow my mother to still live at home and maintain her independence and provide myself and the family comfort in knowing she will always start the day off well and being looked after. I would not hesitate in recommending AAHC.

Thank you to all of the wonderful team!

As a family we have had a really positive experience with All about home care having switched from another provider who were absolutely awful.

From meeting Rachael to discuss my dad's initial needs to making small changes along the way this has been so professional and simple. If only we had found you first!

The carers are consistently kind, respectful, and attentive, always taking the time to make sure everything is done properly and with dignity.

Communication with the office has been excellent, and any concerns are handled quickly and professionally via a instant messaging group where replies are provided almost immediately no matter the day or time.

What stands out most is the genuine compassion shown-they don't just complete tasks, they build trust and make a real effort to brighten my dad's day.

It's reassuring to know that such reliable and thoughtful support is in place. I would highly recommend this service to anyone looking for quality care at home.

Excellent service , efficient and expert carers. The organisation is very responsive, gives us a rota ahead of the next week and will always give us a call if our carer is running late. My husband has built a good rapport with his carers and they give me support and advice when I need help. They will provide additional care when required, so pleased they were recommended to us

I find All About Home Care very efficient in their delivery of Care and also extremely well managed. The individual Carers show a great amount of compassion, patience and overall kindness. I find this really important as I try to do all I can for my partner at this time of her illness. There is always a readiness in each Carer to help in whatever way they can during the period of their visits. What I particularly value is the sensitivity of each Carer in providing the personal care that my wife needs at this time.

My mother was initially not keen on having carers to help her at home, but since All About Homecare became involved she couldn't be happier.

From the beginning Mum, who has early dementia, was treated with kindness and dignity by her small team of regular carers. They now attend twice daily and she looks forward to their visits.

This is a well led company who are obviously selective about the carers they employ. Communication from the Office and the carers is excellent, highlighting any concerns or issues as they arise and dealing with them effectively.

It is also evident that carers are trained to a high standard. They understand Dementia and have shown proficiency in first aid following a fall which mum had at home. I feel totally confident that she is in good hands and I'm happy we found this company.

In addition to the high standard of personal care, the organisation itself is professionally run and flexible. Our situation is slightly unusual, as my mother is still very capable, and they have been willing to adapt their usual approach to suit her individual needs. This thoughtful, tailored service has been greatly appreciated and has given us real peace of mind.

Fantastic care provided by a small regular team who mum has got to know and sees as friends. They are flexible and do what is needed, up to and including to mum reading them poems. They take her on trips to the garden centre and cafes. They communicate really well with me and my brother.

All round fantastic. Can't fault them. I've recommended them to mums friends who have developed care needs too.

I started with the basic 3 hours per week in preparation for being away over Christmas when the carers were coming in twice a day to prepare a hot meal for lunch and a late afternoon check to prepare something for the evening. The housework was taken care of, washing done, everything that I wanted. I got back to rave reviews from my mother, she couldn't rate everyone highly enough. Extremely professional, reliable, flexible, I am thrilled. I wouldn't hesitate to recommend.

We needed to change Care Providers and decided on All About Home Care because of the excellent reviews and the CQC Rating. We have not been disappointed. Although we only need respite care for our daughter, the team at All About Home Care have been helpful and understanding of our needs. They were professional on the telephone setting up the Care Assessment Appointment. Upon meeting the Assistant Manager for the assessment, their level of professionalism was evident, but that did not detract from the needs for our daughter. And they were able to meet our request that the same carer comes each time as our daughter would find a different carer each visit very stressful. We got what we asked for, and much more. The carer is kind and lovely, and she is just who our daughter needs. I have no hesitation in highly recommending this Care Agency and they fully deserve the Excellent rating I, and others, have given them.

The excellent team at All About Home Care looked after my 91-year old mother when she became physically frailer and required help with tasks at home. From the initial phone call to the office, they couldn't have been more helpful, understanding and caring. They provided outstanding support and care for my mum, always treating her with dignity, respect and above all kindness, and my mum enjoyed their visits. They always kept us informed with any concerns or issues and were proactive sorting out any problems (with our consent). They were flexible with their times of visits and increased care when necessary. The team also showed great compassion to us - nothing was too much trouble. I would highly recommend All About Home Care.

I cannot praise All About Home Care highly enough. When looking for a home help carer to come and assist my bed ridden Mum I spoke to quite a few companies but when I called All About Home Care the difference was immediate and palpable. The other companies were very much ''We don't do this and we don't do that'' very rigid and one of them even bordering on 'frosty' which is not what you need when you are in times of trouble with a loved one and need help. But as I say, I initially spoke to the manager and she was instantly likable, kind and lovely. She sent the care coordinator to meet Mum and myself and I just knew the moment I spoke to her that she was 'the one' for us! she visited us both and brought a potential carer with her and it was an immediate match between the carer and my Mum. Danielle handled the whole 'matching' process with professionalism, instant friendliness and I just adore talking to her. Fast forward several months and my Mum adores her carer. She lifts her day her spirits & is wonderful

I feel that the All About Home Care team want the best for mum. Through regular video call reviews with the office administration team we have seen an extremely proactive approach to mum's care needs.

Excellent care and support by all the staff involved in looking after my mother while I have been away on holiday . It has been a difficult time for all the family over the past six months due to my Fathers death just before Christmas.With this in mind I found the staff extremely sensitive to the situation .Once again thank you very much for all your help and support.

I was very impresssed with the carers that came to me durng my time using Home Care. Every one of them was polite, helpful and friendly. They looked after me well and they asked what else they could do for me before they left, and I never felt that what I asked was too much trouble. They always cleared up every thing they had used and left every where tidy so there was nothing left for me to do after they had gone.

If i ever need help again I will certainly turn to Home Care, I was very grateful for the care they provided,

All About Home Care looked after both our parents over the last 7 years. Initially they provided full personal care for our mother and then as his dementia progressed they started to provide care for Dad too. The staff were always kind and courteous discussing detailed care plans with us and building up a rapport with both parents. They were always as flexible as possible with cover, increasing care when needed during periods of illness, including double handed visits when necessary. The agency always kept us up to date with medical matters that needed to be managed, calling ambulances on several occasions when needed and staying with either Mum or Dad if my brother or I were not able to be there. Although Dad and then Mum have now moved into care homes, All About Home Care definitely enabled us to keep them in their own home for far longer then would otherwise have been possible and I highly recommend them.

I would like to commend All About Home Care for their outstanding care that they give my father. Following a stroke, he now has carers four times a day from the beginning of his day until he is tucked up in bed. They all deal with him in a friendly empathetic manner and he looks forward to their visits. They frequently go over their allotted time and he really feels that he is cared for and that they care for him. They have informed us of issues and have given useful advice, such as changing the form of his medication when he had difficulty swallowing it. There have been several occasions when medical help has been needed and an ambulance called. They have stayed with him until its arrival and given him reassurance and I have been kept updated each time. My father also has a dog who also excitedly looks forward to seeing the carers who take her for walks and make sure she has been fed and watered. The carers also take him for short walks and supervise his exercises. Outstanding!