Platinum Care Solutions

6 Russell Buildings, 86 West Street, Portchester, Fareham PO16 9UL
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9.9 58 Reviews
  • Platinum Care Solutions, Fareham
“Making lives better”

Platinum Care Solutions supports people to live independently either in their own home or in a residential setting.

With 20 years’ experience across Hampshire and West Sussex, they take pride in providing a high-quality service that brings joy and comfort to the people cared for and peace of mind to their relatives.

Platinum Care Solutions was established after the founder saw there was a need to provide high quality, tailored care to individuals wanting to stay in their own home.

Dedicated to care without compromise, all staff are treated with respect and are supported with training and supervision, so that they can deliver the very best of care and with it, bring a smile to the people they look after.

At Platinum Care Solutions they start with an initial assessment which can take up to an hour so they can properly assess healthcare requirements. It is not policy to provide 15-minute visits as they feel this can lead to poor and rushed care.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £24.50 – £31
  • Weekly Live-in Care Fees: £1950 – £2100

Fees vary based on specific requirements. Please enquire for more information.

These prices are only a guideline, please contact Platinum Care Solutions to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Jodie Downes (Registered Manager)

Platinum Care Solutions Reviews (58)

9.9

Platinum Care Solutions has a Review Score of 9.9 (9.903) out of 10, based on 12 reviews in the last 2 years.
Over all time Platinum Care Solutions has 58 reviews.

Overall Experience
  • 46
  • 11
  • 1
  • 0
  • 0
Date Published
  • 58
  • 8
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  • 12
  • 46
Reviewer Connection to Platinum Care Solutions
  • 32
  • 12
  • 4
  • 4
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 58, showing 21-40
Review from J I (Client) assisted by family/friend published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Perfectly happy. All staff attending have been most competent and carried out all that we asked to be done. Was most satisfactory.
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Review from R L (Client) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful, considerate and kind. They go the extra mile.
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Review from M T (Client) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
These carers are excellent. They are very reliable and caring.
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Review from D T (Client) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer company is excellent, no trouble. My carer (weekdays) is excellent too. Very caring too, very helpful and always positive.
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Review from E W (Client) assisted by family/friend published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with the care I receive and they are kind and caring.
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Review from A W (Client) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and service.
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  • Treated with Dignity
  • Value for Money
Review from P C (Client) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think this is a good company. The carers are all very kind and caring, they always help with anything I need. I don't think I would find a better company.
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Review from E S (Client) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been with them for nearly two years. I have been more than grateful for my care and I would say this is excellent care from them. My carer always goes the extra mile to help and is outstanding. I can't praise them enough. On the few occasions, I have had to phone the office I have always had
an excellent response.
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Review from E T (Client) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with my care. Carers are kind.
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Review from T A (Client) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really satisfied with the carers. They are very friendly, efficient and kind to me.
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Review from S S (Client) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have a carer every morning at various times and always find them helpful and willing. They got me off to a good start.
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Review from P B (Client) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer is marvellous. She is more than a carer, she goes above and beyond. I would highly recommend Platinum Care Solutions.
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Review from B L (Client) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer is first class. I am very well looked after.
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Review from T D (Client) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly like a daughter. Will do anything to help. Brighten my date, will not swap.
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Review from P C (Client) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is great to hear a voice coming through, such a help. The shower is best of all and hair wash. Thanks for all your help.
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Review from Connie K (Client) published on 22 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Platinum Care Solution's carers are efficient, kind, friendly and competent. They always go the extra mile to meet my needs.
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Review from Derek A (Husband of Client) published on 10 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good and reliable service but I'm not impressed with some of the carers.
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Review from Richard P (Son of Client) published on 13 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The support and care from each and every one of the team who look after mum is always of a high standard. Mum always says she is lucky to have carers who understand her needs, treat her with respect and go out of their way to ensure she is supported as much as possible. Thank you Platinum Care, your
team deserve much more than my words can say. Please let them all know that they are all much appreciated by my mum and myself.
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Review from A S (Client) published on 11 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Platinum Care is perfect. I always look forward to seeing them.
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Review from P C (Client) published on 11 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers have been pleasant, polite, and well rained. I have nothing but praise for this service.
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  • Treated with Dignity
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Current Review Score: 9.9 (9.903)

Overview of Review Score

The Review Score of 9.9 (9.903) out of 10 for Platinum Care Solutions is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.903 for Platinum Care Solutions is calculated as follows: ( (66 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.903
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Platinum Care Solutions is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (2)

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Jodie Downes

Job Title: Registered Manager Joined: 2016

Ensuring individuals maintain their independence at home with assistance from community care workers is a core value of mine. In my role at Platinum Care Solutions, I am dedicated to creating a secure and supportive environment for both our service users and care workers.


By focusing on the well-being and safety of those within our care, we aim to foster a sense of security and assistance.


I consider it a personal responsibility to contribute to the well-being of our local community, particularly in acknowledgement of the invaluable contributions made by past generations. Engaging with events in Portchester is not only enjoyable for me but also an opportunity to extend the reach of Platinum Care Solutions, allowing us to give back to the community and make a positive impact.

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Kelly Bowles

Job Title: Care Coordinator Joined: 2013

As a Care Coordinator, I craft schedules that align with the unique requirements of our individual clients. My goal is to ensure that each service user receives the highest level of care possible. This involves not only the selection of the right care workers but also the continuous training and bolstering of their confidence in their roles.


My unwavering commitment is to meticulously match the right team with each client, ensuring that service users receive the precise support they need at the appropriate times.


I am also deeply involved in charitable activities within the community. My role as a Dementia Ambassador enables me to provide valuable training and promote understanding among the local community. Furthermore, I proudly serve as a registered Alzheimer's volunteer, offering support and assistance to those affected by this challenging condition.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Platinum Care Solutions to verify any information. View our terms and conditions. Platinum Care Solutions has an Enhanced Service - more info.