Platinum Care Solutions

6 Russell Buildings, 86 West Street, Portchester, Fareham PO16 9UL
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9.9 58 Reviews
  • Platinum Care Solutions, Fareham
“Making lives better”

Platinum Care Solutions supports people to live independently either in their own home or in a residential setting.

With 20 years’ experience across Hampshire and West Sussex, they take pride in providing a high-quality service that brings joy and comfort to the people cared for and peace of mind to their relatives.

Platinum Care Solutions was established after the founder saw there was a need to provide high quality, tailored care to individuals wanting to stay in their own home.

Dedicated to care without compromise, all staff are treated with respect and are supported with training and supervision, so that they can deliver the very best of care and with it, bring a smile to the people they look after.

At Platinum Care Solutions they start with an initial assessment which can take up to an hour so they can properly assess healthcare requirements. It is not policy to provide 15-minute visits as they feel this can lead to poor and rushed care.
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Care Provided by Platinum Care Solutions

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £24.50 – £31
  • Weekly Live-in Care Fees: £1950 – £2100

Fees vary based on specific requirements. Please enquire for more information.

These prices are only a guideline, please contact Platinum Care Solutions to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Jodie Downes (Registered Manager)

Platinum Care Solutions Reviews (58)

9.9

Platinum Care Solutions has a Review Score of 9.9 (9.903) out of 10, based on 12 reviews in the last 2 years.
Over all time Platinum Care Solutions has 58 reviews.

Overall Experience
  • 46
  • 11
  • 1
  • 0
  • 0
Date Published
  • 58
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  • 8
  • 12
  • 46
Reviewer Connection to Platinum Care Solutions
  • 32
  • 12
  • 4
  • 4
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 58, showing 41-58
Review from A J (Client) published on 18 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy to see carer. Reliable. Happy. Contented.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ronald R (Husband of Client) published on 28 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care. I have no complaints at all. The cheerful carers are always gentle and considerate and the genuine care of my wife is exceptional.
  • Staff
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  • Treated with Dignity
  • Value for Money
Review from Geoffrey S (Client) published on 24 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gives me a reason to get up in the mornings. The service is outstanding, professional, compassionate, with encouragement and support.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gladys G (Client) assisted by family/friend published on 20 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The help I receive always helps me so much. The girls are so helpful and kind.
I look forward to seeing them every day.
  • Staff
  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from L C (Client) published on 20 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well done team. They always care.
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  • Treated with Dignity
  • Value for Money
Review from Audrey T (Client) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Timekeeping has been good, always look forward to my carers coming. I appreciate their expertise and friendliness.
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Patricia E (Client) assisted by family/friend published on 15 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers are extremely attentive, caring and absolute dreams. They are professional but also show human kindness. Cannot recommend them enough! Anyone looking for a carer should use this company.
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  • Treated with Dignity
  • Value for Money
Review from E H (Client) published on 15 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having carers is helpful, with the support I am able to live at home. I welcome their visits. They brighten my day.
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from B L (Client) published on 1 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have received brilliant care and help. Would be lost without them and recommend them to anyone who wants care. I think Platinum is a good care service.
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  • Care / Support
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  • Treated with Dignity
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Review from Marjorie T (Client) published on 1 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Platinum workers are extremely efficient, helpful, obliging, and cheerful!
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from J M (Husband of Client) published on 29 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the service provided by Platinum Care Solutions.
The staff are considerate and friendly in provided 'getting up' support to my wife.
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from P W (Daughter of Client) published on 6 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Platinum Care Solutions I found to be professional, efficient, and very understanding. They have been a positive necessity to the care that Mum needed after being almost 3 months away from home. She had never had carers before, but from day one they treated her with kindness and respect and listened
to her needs, but stood back if she requested to something for herself, always giving her plenty of encouragement.
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Review from R C (Client) published on 3 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very reliable and caring.
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  • Treated with Dignity
  • Value for Money
Review from Fred C (Client) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
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  • Treated with Dignity
  • Value for Money
Review from David J (Partner of Client) assisted by family/friend published on 19 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good apart from non-informing of change of carer on one occasion. A subsequent meeting with staff has sorted all this out and communication since this episode has been good.
  • Staff
  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from J H (Daughter-in-law of Client) published on 12 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our carers are very good, always on time for calls and never in a rush. When all care is done they have a chat with the service user. Sometimes we have had to throw away a lot of out of date food away. This has been addressed.
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Review from Paula H (Daughter of Client) published on 24 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Platinum Care Solutions looked after my mother after she had a hip injury and struggled with her mobility. The care workers were amazing and made my mum feel very comfortable and cared for.
They were professional, always arrived on time and went above and beyond with both physical and emotional support.
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Review from Dawn C (Friend of Client) published on 24 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is, in my opinion, an agency that gets it right!
They absolutely go above and beyond, never just a quick visit, they take time to really make sure that their clients are cared for to the best of their ability.
All the time ensuring that they are respecting the service users rights and promoting
their independence.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.903)

Overview of Review Score

The Review Score of 9.9 (9.903) out of 10 for Platinum Care Solutions is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.903 for Platinum Care Solutions is calculated as follows: ( (66 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.903
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Platinum Care Solutions is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (2)

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Jodie Downes

Job Title: Registered Manager Joined: 2016

Ensuring individuals maintain their independence at home with assistance from community care workers is a core value of mine. In my role at Platinum Care Solutions, I am dedicated to creating a secure and supportive environment for both our service users and care workers.


By focusing on the well-being and safety of those within our care, we aim to foster a sense of security and assistance.


I consider it a personal responsibility to contribute to the well-being of our local community, particularly in acknowledgement of the invaluable contributions made by past generations. Engaging with events in Portchester is not only enjoyable for me but also an opportunity to extend the reach of Platinum Care Solutions, allowing us to give back to the community and make a positive impact.

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Kelly Bowles

Job Title: Care Coordinator Joined: 2013

As a Care Coordinator, I craft schedules that align with the unique requirements of our individual clients. My goal is to ensure that each service user receives the highest level of care possible. This involves not only the selection of the right care workers but also the continuous training and bolstering of their confidence in their roles.


My unwavering commitment is to meticulously match the right team with each client, ensuring that service users receive the precise support they need at the appropriate times.


I am also deeply involved in charitable activities within the community. My role as a Dementia Ambassador enables me to provide valuable training and promote understanding among the local community. Furthermore, I proudly serve as a registered Alzheimer's volunteer, offering support and assistance to those affected by this challenging condition.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Platinum Care Solutions to verify any information. View our terms and conditions. Platinum Care Solutions has an Enhanced Service - more info.