Home Instead Senior Care (Doncaster)

Suite H, 1 Cavendish Court, South Parade, Doncaster DN1 2DJ

Home Instead Senior Care Doncaster puts the client at the heart of the service allowing the client to manage and direct tailor made, bespoke care plans which care for each client as an individual.

Home Instead Senior Care Doncaster prides itself on providing relationship led care which guarantees consistency of CAREGiver to compliment the individualised approach to care planning to ensure the highest level of care is delivered.

Quality is at the heart of what Home Instead Senior Care Doncaster deliver and thorough management systems and award winning quality assurance means that the aim of staff is not just to meet expectations but to surpass them.

The team at Home Instead Senior Care Doncaster have only one aim and that is to provide the highest possible level of care for clients for every aspect of care from one hour a week companionship right through to round the clock care, with quality at the heart of the approach.

Group : Home Instead Senior Care

Person in charge: Robert Moore (Managing Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 40

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Doncaster): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.9 (maximum of 10) for Home Instead Senior Care (Doncaster) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Doncaster) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.908 for Home Instead Senior Care (Doncaster) is calculated as follows: ( (59 Excellents x 5) + (6 Goods x 4) ) ÷ 65 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Doncaster) is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Home Instead Senior Care (Doncaster) has a Review Score of 9.9 (9.908) from 11 Reviews

Average Ratings

  • Excellent
    11
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Doncaster)?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Doncaster)

  • Daughter of Client/Service User
    7
  • Son-in-law of Client/Service User
    2
  • Client / Service User
    1
  • Son of Client/Service User
    1

My experience with Home Instead Senior Care (Doncaster) has helped me with my confidence and also pick me up when I am feeling low. I would struggle without them. I would highly recommend them to anybody.

How likely would you be to recommend Home Instead Senior Care (Doncaster)? Extremely Likely

Overall Standard

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

My Father is 96 and with the consistent, kind and reliable care and support from the caregivers at Home Instead Senior Care Doncaster he is still living in his own home. Dad receives 3/4 visits per day and carers are rotated sensitively to ensure there is continuity of care and visit times reflect my Dad's needs. The agency liaises with me and has taken Dad to appointments if I am unavailable. I would have no hesitation recommending this agency to anyone looking for support for an elderly person requiring care and support in their own homes.

How likely would you be to recommend Home Instead Senior Care (Doncaster)? Extremely Likely

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Average Rating:   5 out of 5

My dad has moderate dementia, myself and my husband both work full time which left Dad on his own all day Monday to Friday, which meant he would stay in bed all day and sometimes forgot to eat. We contacted the manager from Home Instead Senior Care Doncaster who promptly set up 2 lovely lady carers who call in to see Dad 3 times a week to make sure he is coping on his own, prepare his lunch and take care of some of the household tasks. The two lady carers are angels and Dad has changed his outlook, from not wanting any help to asking when the ladies will be calling in for the next visit.
Absolutely thrilled with the level of care and the relationship Dad has developed with his carers.

How likely would you be to recommend Home Instead Senior Care (Doncaster)? Extremely Likely

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Average Rating:   5 out of 5

office always answers the phone - helpful - give good suggestions for care.
Carer punctual - calls if the problem - dressed appropriately - talks with ease does not "talk down" - intelligent.
Good security - office knows where clients and carers are at all times even if means visits have to include time for paperwork -

How likely would you be to recommend Home Instead Senior Care (Doncaster)? Extremely Likely

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Average Rating:   5 out of 5

I have been very happy with Home Instead since they started caring for my Mum over a year ago now. They have been very reliable and never missed a visit, but also flexible when Mum has been away from home or a visit has not been needed. The carers are both friendly and professional and get the balance right between respect and support. Record keeping is very good as is contact from and dialogue with the office.
I think that without Home Instead we may have been looking a home for Mum by now. The initial assessment and subsequent reviews as to the type and level of care and support have been important in keeping Mum in her own home where she is secure and in familiar surroundings.

How likely would you be to recommend Home Instead Senior Care (Doncaster)? Extremely Likely

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Average Rating:   4.8 out of 5

Home Instead (Doncaster) are helping to look after my (92 year old) relative who lives alone.

The care provided is first class. They endeavour to provide the same Carer(s) each visit so as to establish a trusting relationship with their Client.

They keep me informed of any developments and are flexible in their approach.

Home Instead kindly attended my mother-in-law's house recently, at a few minutes notice, and assisted after she had fallen and fractured her hip.

I have no hesitation in recommending this excellent care provider

How likely would you be to recommend Home Instead Senior Care (Doncaster)? Extremely Likely

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Average Rating:   5 out of 5

The attitude, commitment, quality of care, attention to detail of ALL staff associated with Home Instead Doncaster has been outstanding from top to bottom and right across the board. They far exceeded my expectations in regard to the level of care and empathy shown by the carers to my mother in law, and although I'm not an expert on care providers I cannot emphasise enough how good they are. They took a personal interest in her well being and nothing is too much trouble for them in ensuring a dignified and happy quality of care. My mother in law just loved them all and looked forward to them coming to care for her.

My sincere and genuine thanks to all staff at Home Instead, your help and care has been first class throughout and is greatly appreciated by my mother in law and not least by her family - many thanks again.

How likely would you be to recommend Home Instead Senior Care (Doncaster)? Extremely Likely

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Care / Support

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Treated with Dignity

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Average Rating:   5 out of 5

Robert Moore, Managing Director at Home Instead Senior Care (Doncaster) responded to this review on 19 Jun 2017:

Thank you for the wonderful review Stewart

I contacted Home Instead to care for my mum who has Parkinson's disease. I arranged for a carer once a day to cook my mum lunch and give her medication and any jobs she needed. The carers were fantastic. Nothing was too much trouble and they became friends to my mum and she looked forward to them calling. I would recommend them to anyone who needs care. Fantastic service.

How likely would you be to recommend Home Instead Senior Care (Doncaster)? Extremely Likely

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Care / Support

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Average Rating:   4.8 out of 5

Robert Moore, Managing Director at Home Instead Senior Care (Doncaster) responded to this review on 07 Mar 2017:

Thank you, we hope you and your mum are doing well. Don't hesitate to contact us should you need anything.

Home Instead stepped in at short notice to provide much needed short-term support for my mother. The level of care was excellent and even though it was a temporary arrangement, the team did everything they could to meet our needs. I would happily use Home Instead again should the need arise, it is by far the best (of 3 agencies) I have used.

How likely would you be to recommend Home Instead Senior Care (Doncaster)? Extremely Likely

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Care / Support

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Average Rating:   5 out of 5

Robert Moore, Managing Director at Home Instead Senior Care (Doncaster) responded to this review on 04 Jan 2017:

Thank you, we really enjoyed caring for your mum and we are always here should you need us.

The two caregivers supporting my Dad (who has dementia) are excellent. Patient, understanding and respectful even when he is at his most challenging. They cannot do enough and both have an incredible amount of patience. The staff in the office are helpful and will try to accommodate any requests with changes to visiting times and dates. This flexibility is important to our family and appreciated. I would have no hesitation in recommending this agency to anyone in similar circumstances to ourselves.

How likely would you be to recommend Home Instead Senior Care (Doncaster)? Extremely Likely

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Care / Support

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Average Rating:   4.8 out of 5

Robert Moore, Managing Director at Home Instead Senior Care (Doncaster) responded to this review on 20 Dec 2016:

Thank you Karen for your lovely review, we really enjoy helping your Dad and will be here for you whenever you need us.

At a time when our family were desperate to maintain our father's independence by assisting him to stay in his own home, we were advised to contact Home Instead Senior Care to help us in our quest.
From the moment of contacting them, we were reassured that they would work with us to achieve our goals.
All of the staff have, without exception been accommodating and professional, but most of all, understanding of the care needs Dad required. They tailored the care package to suit Dads lifestyle and social activities.
Sadly our association with Home Instead Senior Care came to an end in September 2016 when our father was taken into respite care, which has subsequently culminated in him remaining in full-time residential care.

In summary, we could not have maintained Dads' routine at home for the length of time we did without their assistance. Our family and Dad are grateful for everything you helped us with and we would like to pass on our thanks to the team.
Thank you.

How likely would you be to recommend Home Instead Senior Care (Doncaster)? Extremely Likely

Overall Standard

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Care / Support

Management

Treated with Dignity

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Average Rating:   4.5 out of 5

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