Live In Care (Care At Home Services)

Unit 1 Chandos House, Hankridge Way, Taunton TA1 2LR

Live In Care (Care At Home Services) based in Taunton; Somerset is committed to providing full-time, high-quality care at home services for service users in their homes so they can have a happy, fulfilling life and enabling their full independence.

Extensively used by local social service departments and onward care teams alike, Living Carers can also act at short notice to rapid response situations.

Living Carers' service users receive an assessment by a qualified nurse assessor creating an individualised care plan to highlight and match the care needs of the potential carers available.

This is then reviewed on a regular basis to ensure the care needs are being met.

It's selected, and DBS-checked care professionals pride themselves on delivering a person-centred approach to maintain an individual ’s independence within the home.

A live-in carer provides personal and practical support with the day-to-day activities, well-being and recovery of an individual. The team can also offer extensive assistance to families, providing information, advice and respite breaks for carers.

Owner : Living Carers Ltd (Live In Care)

Person in charge: Michaela Cooper (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 125

Staff Languages (other than English): Spanish; Castilian, Hungarian, Lithuanian, Polish, Portuguese, Romanian

Fees Guide: Starting From £125 Per Day

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Live In Care (Care At Home Services): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Live In Care (Care At Home Services) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Live In Care (Care At Home Services) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.7 for Live In Care (Care At Home Services) is calculated as follows: ( (67 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 90 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Live In Care (Care At Home Services) is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Live In Care (Care At Home Services) has a Review Score of 9.7 (9.700) from 15 Reviews

Average Ratings

  • Excellent
    12
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Live In Care (Care At Home Services)?

  • Extremely LIKELY
    11
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Live In Care (Care At Home Services)

  • Daughter of Client/Service User
    11
  • Power of Attorney/Solicitor of Resident/Service User
    2
  • Client / Service User
    1
  • Son of Client/Service User
    1

We couldn't have been more pleased with the service provided for mum during a short spell in her own home between a long hospital stay and moving to a permanent residential care. The manageress went to great lengths to find suitable care at very short notice over the Christmas period and kept the family (all living at some considerable distance away) very well informed. Carers were dedicated and we felt mum was well looked after both physically and mentally. They went out of their way to fit in with her needs and she became very fond of them. On the one occasion when a carer didn't gel, she was replaced very quickly with someone more amenable. Thanks again to Live In Care (Care At Home Services). We couldn't have coped without you.

How likely would you be to recommend Live In Care (Care At Home Services)? Extremely Likely

Overall Standard

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Value for Money

Average Rating:   4.7 out of 5

Excellent service. It's a lot of money to burn through.

How likely would you be to recommend Live In Care (Care At Home Services)? Likely

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Average Rating:   4 out of 5

I have found this company the best among the three I have used. The staff they employ are good quality and professional. I found their charges extortionate at £120 per day (£7,120) p.a but I suppose all these companies charge the same. Nevertheless, for anybody living on their personal savings, this can only be afforded for a certain length of time and then what? Become a charge on the state or dead?

How likely would you be to recommend Live In Care (Care At Home Services)? Likely

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Average Rating:   4.3 out of 5

Live In Care is excellent.
The level of care given to my 92-year-old mother is simply outstanding.
We have really struck gold with mum's wonderful carer!
She has exceeded our expectations.
She could not be better.
A very kind, gentle and understanding person, she is totally trustworthy and completely professional.
She has already made a huge difference not only to mum but also to the family.
We are deeply grateful to Live In Care.
Thank you!

How likely would you be to recommend Live In Care (Care At Home Services)? Extremely Likely

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Average Rating:   5 out of 5

From the outset, the first contact was compassionate and efficient. The assessor was the dame. We have had three different carers all of whom have been lovely. One has been exceptional and is with us now going through palliative care final stages. I would recommend to anyone.

How likely would you be to recommend Live In Care (Care At Home Services)? Extremely Likely

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Average Rating:   5 out of 5

I am very happy with the service we have received, the agency are very professional. The carer who has stayed the last 3 times developed a very good relationship with my father and I have every confidence in her.

How likely would you be to recommend Live In Care (Care At Home Services)? Extremely Likely

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Average Rating:   4.8 out of 5

The carers assigned to care for my father have been wonderful. They are hard working and conscientious.
My father's dignity is always maintained and his needs are put first.
The agency seems to require a huge amount of paperwork from the carer but I assume this is all part of the duty of care. The agency are quick to respond to any problem and have been excellent.

How likely would you be to recommend Live In Care (Care At Home Services)? Likely

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Average Rating:   4.7 out of 5

From the first contact, our experience has been professional, reliable, helpful, efficient and caring.
Live In Care were able to meet our brief in terms of carers and timing with minimum fuss. They have never let us down which is the most important criteria for us.

How likely would you be to recommend Live In Care (Care At Home Services)? Extremely Likely

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Average Rating:   4.8 out of 5

Live in Care listened to what the client required from the start and have responded very quickly to any problems i.e when the carer was ill. All carers have been kind and caring. The main carer now goes far beyond what is expected and brings little gifts back from Portugal. This makes the client feel special and not just a job. Great company and carers.

How likely would you be to recommend Live In Care (Care At Home Services)? Extremely Likely

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Average Rating:   4.8 out of 5

At the time I contacted Live In Care, mum's situation was pretty desperate and their visit to us in the depths of Winter was an absolute lifeline. Care was put in place very swiftly and has made an enormous difference to mum's quality of life and it is clear that with this level of support, she will be able to stay in her own home where she is most comfortable. Our carer has become part of the family and a true companion for mum and a very positive enhancement to her life. Live In Care has consistently provided high quality carers to cover respite breaks and mum adjusts well to having someone different for a short time. Compared to ever increasing care-home fees we feel that Live In Care is extremely good value for money.

How likely would you be to recommend Live In Care (Care At Home Services)? Extremely Likely

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Average Rating:   5 out of 5

Without the excellent care mum receives from her carers she would not be able to remain in her own home. She is treated with love and dignity even though she can be very difficult at times. As a family, we are so grateful to our wonderful carers who look after mum as we would want.

How likely would you be to recommend Live In Care (Care At Home Services)? Extremely Likely

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Average Rating:   4.7 out of 5

My mother who lived in the countryside with 2 cats, hens and ducks was able to enjoy her home and garden for over 2 years with the aid of live in carers, who cared for her and her animals on a daily basis. We found the carer well organised, endlessly patient and good humoured (on the whole). As a family, we are very grateful that they could stay with her as we are many miles away.

How likely would you be to recommend Live In Care (Care At Home Services)? Extremely Likely

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Average Rating:   5 out of 5

Live in care stepped in to look after my parents in their own home after they were both discharged from a long spell in hospital. The standard of care they have provided has been exceptional. The carers have all been very kind and considerate towards my parents - several in particular have been outstanding in their willingness to 'go the extra mile', taking them out on lovely day trips etc and bringing a lot of joy to their lives. I can't recommend this agency highly enough.

How likely would you be to recommend Live In Care (Care At Home Services)? Extremely Likely

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Average Rating:   5 out of 5

Everyone I have had contact with via the agency (ie carers, invoicing from the agency), have been very professional, delivering a high standard of care and support to my mum. Communication is good and everyone strives to make support as best as possible.

How likely would you be to recommend Live In Care (Care At Home Services)? Extremely Likely

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Average Rating:   5 out of 5

We had a very rocky start with this agency. There was scant evidence of their ability to work with other healthcare professionals (e.g. doctors, mental health team) to ensure adequate client care.
There was poor communication between agency, carers and myself. Carers seemed ill equipped to manage needs of the client. There was a large turnover of carers which was impacting on client well-being. Finally, a carer was found who had the necessary skills to support the client.
Once the agency had recognised the particular skills being demonstrated by this carer, they were able to identify a second carer to work with the first carer. I had to be constantly pro-active in managing the carers, doing a return journey of 300 miles for changeovers.
Over the course of the past two months, communication between the agency and myself has improved. I now have more confidence that the agency is putting in place appropriate checks and balances to monitor placements and to provide an effective service to their clients.
I am now much happier about their effectiveness as a care agency providing 24 hour live in carers.

How likely would you be to recommend Live In Care (Care At Home Services)? Likely

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Average Rating:   3.7 out of 5

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