Beloved Homecare is a family-run business based in Urmston, rated 'Outstanding' by the Care Quality Commission in (March 2018) and (December 2020). The husband and wife business are also the least expensive of all the private homecare providers in Trafford (April 2026).
The motivation to enter the homecare market came after the mother of the owner Mark, received poor quality care, whilst suffering from the early stages of dementia. The...
Care Provided by Beloved Homecare
Types of Home Care
- Visiting Care
- 24 Hour Care
- Overnight Care (Waking)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Prices
We are the least expensive of all the private homecare providers in Trafford and the only provider currently rated as overall "outstanding" by the industry regulator the Care Quality Commission (CQC)We are able to pass on lower prices to our customers because we do not spend money on Franchise fees, little on marketing and recruitment because our staff turnover is low.
Most of our new work comes from "word of mouth referrals" because of our excellent reputation.
We provide calls of 30 minutes, 45 minutes, 1 hour and up to 24 hours a day. We can tailor visit times to specific needs. Please call Mark (owner)for prices and details.
Contact Beloved Homecare to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
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Local Authority (Contracted Provider) - NHS (Contracted Provider)
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Good to Know
Owner
- Beloved Homecare
- Private Owned
Person in charge
- Wendy Gorton (Registered Care Manager)
Beloved Homecare Reviews (135)
Beloved Homecare has a Review Score of 9.8 (9.826) out of 10, based on 18 reviews in the last 2 years.
Over all time Beloved Homecare has 135 reviews.
The carers are absolutely brilliant with my mum and do so much for her going the extra mile when needed. They provide cover for me when I go away on holiday which is such a relief as I don't needn't worry about her because she is in such good hands. She lets them help her with her shower, which is something that no one other than me could do earlier this year. They provide an excellent service and I would highly recommend them to anyone looking for good trustworthy carers.
The carers are so polite, friendly and helpful.
In the short time, I have been using the services of Heritage Healthcare (Trafford), I have been very happy with the carers who look after me.
Heritage Healthcare are truly amazing! They care for our mother as if she was their own, going that extra mile to make sure that Mum is happy. Every aspect of her care is throughout through and delivered, form her personal care through to social care. We as a family could not survive without them as they give us a huge amount of support and confidence that Mum is being cared for extremely well.
I find them to be very helpful, very polite, friendly and very good at what they do. My dad really likes all his carers and is at ease with them. He tells me about how nice they all are to him. This has taken all the stress away about worrying about him constantly. I know dad is in safe hands with them and he always looks forward to their visits. So friendly and caring ladies.
Right from the initial enquiry, we got good vibes and this has carried through. Fabulous vital service, taking much worry from us.
Mum is a very elderly lady who needs a little help to maintain her independence. Heritage Healthcare (Trafford) have gently got through her reserve and provide the added help she needs. The carers are kind and efficient and suited to them. They have gone the extra mile whenever needed. I have found their communication very good and the visit notes information. I would have no hesitation in recommending Heritage Healthcare (Trafford) to anyone who needs care.
The team of carers supporting mum are excellent. They have established a good relationship with her and are attentive to her needs. They treat her as a friend and take the time to sit with her, engage in conversation after attending to her needs.
I feel confident and assured that mum is in good hands.
Carers are reliable, punctual and very helpful. Very much appreciate that Heritage Healthcare (Trafford) is able to accommodate a male carer and time convenient to us and have regular carers.
The company is very easy to communicate with if we need to adjust times on occasions for short periods (eg holidays).
My mother has had Heritage Healthcare (Trafford) for 16 months. The vast majority of staff are terrific - they are punctual, friendly and treat mum with dignity and respect. The only slight criticism is the number of different carers mum has and the lack of consistency - I never know who will be at the door!
On the whole, I am very happy with the care provided by Heritage Healthcare (Trafford).
They are already better than most but there is always room for improvement. I am quite happy with them.
I would have no hesitation in recommending them to anyone.
Excellent service in all aspects.
Our initial experience of care for my Father fell short of what we expected. Not knowing where to turn to next, I found Heritage following a careful search of carer services in Trafford. An initial telephone conversation with the managing director was enough to convince me that we were in safe hands, a visit from the care manager confirmed that at last, we were dealing with a professional firm who had the welfare of Dad as their priority.
Dad was unsure of having carers in his home but within two weeks two wonderful young women won his trust; attention to detail meant that he was 'turned out' looking his best every day. Not only did they help Dad, Heritage supported Mum with advice, guidance, and support in caring for her husband of more than 60 years.
As Dad's needs have changed so has the support from Heritage, at every crisis point, they have responded to email and phone calls instantly. We now have carers and sitters and I cannot explain the difference this has made to my parents and to his family.
I am so grateful for the service provided by Heritage Care, I can't thank the carers enough for what they do. I have complete peace of mind and trust that they are visiting my Dad on a regular basis and carrying out the service that is required for his needs. From my initial meeting with the management team, the service has been professional, and friendly too.
Hi Barbara, thank you for your lovely review - we're so pleased you are happy with the service we are providing for your Dad.
They are simply brilliant - true carers!
She recently spent 8 months in respite care in a local home and as much as some of the carers were brilliant, there were several that should not have been in this line of work. In those 8 months, there was not a day that she was not upset or unhappy with her care, but since she has come home and had Heritage carers coming in 4 times a day, she has not had a single complaint or been upset in any way.
As well as being very professional, the Heritage carers are also genuine and sensitive to mum's needs. I would highly recommend this company to anyone who is looking for help with the care of a loved one.
I am more than happy with the support I receive from my carers. They help me with shopping and my cleaning when I require assistance. They are all good fun also. I enjoy the company.
The owner and staff are genuine, kind and caring people. They have provided the care for my mother as requested by me. The carers take the time to entertain my Mum by playing her favourite music etc. They would happily do her hair and nails for a bit of fun. My mum doesn't like to be pampered in this way but I know they do it for others who enjoy it. This is in addition to the usual care you would expect. The agency is very particular about the people they recruit to work for them. I feel lucky to have found them as my Mum seems happier since they have been visiting.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 December 2020- Caring Outstanding
- Effective Good
- Responsive Outstanding
- Safe Outstanding
- Well-led Outstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Beloved Homecare.
Awards / Recognitions (9)
- Recipient: Beloved HomecareDate: Wednesday 31 May 2023
- Recipient: Beloved HomecareDate: Thursday 31 Mar 2022
- Recipient: Beloved HomecareDate: Friday 30 Apr 2021
Meet the Team (4)
Mark Collier is the Managing Director of Beloved Homecare. Mark’s passion for care was ignited following the diagnosis of his late mother with Alzheimer’s disease. After seeing first-hand the standards of care available, Mark decided to research the market and complete his care diplomas. Mark regularly keeps in contact with clients and family members, with the aim to ensure that all current clients are happy with their service and if any changes need to be made, they’re implemented.
Mark is a trustee of ‘Age UK Trafford’.
Mark said: “My primary aim is to remain Trafford’s best provider of care in the eyes of service users and their families.”
Beloved Homecare's Registered Care Manager, Wendy Gorton has over 20 years' experience working within the NHS on Assessment Units for older patients with Dementia and adults with varied Mental Health issues. She brings with her expertise in dealing with challenging behaviours, delivering solutions to enable people to remain as independent as possible in their own home.
She says, "People are living longer and as such, are developing more longer-term, complex and challenging needs which have to be met. The homecare landscape is changing, and providers need to move from a home help service to a more person-centred healthcare focus"
Emma joined Beloved in 2016 as a Care Assistant before progressing to a Care Supervisor. Emma previously studied at university and gained a Bachelor of Science in Psychology; she works closely with Wendy when onboarding new clients and building care packages and support plans.
To provide the best care possible, staff know that if they have any problems or queries, they can speak to either Wendy or Emma and discuss any concerns they may have. Additionally, Emma monitors the company's care policies and practices, ensuring they are kept up to date and are the best they can be. Alongside this, Emma is also responsible for logging all care information reported back to the office. “Increasingly more people want to remain in their own home, anything we can do to support their lifestyle and allow this will only enrich their wellbeing further”
Before joining Beloved Homecare in 2016, April obtained a Bachelor's of Science Honours in Anatomy & Physiology in 2015 at Sligo Institute of Technology and also a Bachelors of Science Honours in Sport Rehabilitation at Salford University. April is responsible for mentoring and working closely alongside new starters to give them feedback and support within their new role. She also liaises with clients and their families to ensure needs & wishes are met. April works closely with Emma in building and updating Clients' support plans.
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