Caremark Sutton

Caremark Sutton are fantastic, I could not fault them. They have made such an impact on our family, that it feels like they have become our family. One particular lady, Fiona, is amazing and always cared for my mum with a smile on her face. They became very close and Fiona took time to know mum and learn what works for mum and makes her happy. Together they would sing and call each other sunshine. It made my mum so happy. The care managers are fantastic at doing spot checks and dealing with any concerns. Mum sadly passed last month and even now Caremark are still supporting me.

With both of them now in a nursing home, I am left very grateful with our time with Caremark.

Caremark Sutton you are making a big impact in the community, continue to shine and upholding code of conduct standards.

I highly recommend this service to others.

The company has been flexible with our needs.

During a very challenging period when both elderly parents required support, Caremark has been wonderful. Professional needs assessment, responsive and sympathetic management contacts, and great care staff to assist at home. Everyone involved has made the effort to connect personally with my parents as well as provide the required support - that's made a real difference in helping them adjust to the situation of accepting care, and for me in being able to trust that their needs are being provided for. For anyone else dealing with this kind of difficult journey, I'd wholeheartedly recommend Caremark as a starting point.

Very happy with the service we receive. All of the carers are helpful and friendly. They are cheerful and pleasant when they visit. The Manager is very professional, accommodating, and kind. Every effort is made to meet our needs.

From assessment to care implementation on the first day, to the three times a-day amazing care visits and a supervisor follow-up home visit, everything has been incredibly well organised. The carers are well-trained, punctual and polite, caring, empathetic and encouraging. The office staff are so supportive of the family carer, ensuring all the necessary details are passed onto the staff to enable effective care and a smooth transition for all. I’m so glad I found Caremark and grateful for their help in caring for my dad.

Moving to a new borough with new carers, home care made it easy. Any problems are sorted straight away. They are courteous, friendly and helpful, a pleasant change from what I have experienced with other companies. Thoroughly recommend.

Caremark has been providing companionship services to my mother for several months. I have been hugely impressed by the quality of the carers as well as the care management team. It took a bit of time for us to settle into the right routine and everyone could not have been more helpful and supportive. It was so reassuring to be able to discuss my mother's needs with people who were both professional and empathetic to the situation. They were always focused on delivering the best outcome and making sure that my mother was getting the right support. The consistency of the excellent service was another feature of the high quality of the whole organisation. I cannot recommend them highly enough!

My mum received six week care when she came out of hospital. I can’t thank enough one of the carers who has been so kind and caring to my mum. The care that person has provided has been amazing. Thank you.

Very kind regards.

My main carer has been exceptional. I was really apprehensive as never had carers before but she goes over and above to make the client feel special. She is passionate about people and dedicated to her profession. She is experienced and her attentive yet encouraging approach has made my progress and recovery faster and easier. We need more people like her in the profession. It’s been a great privilege and pleasure to have her. Thank you.

The kindness and support offered by everyone at Caremark Sutton to my parents and me has been phenomenal. I had to arrange a lot of care at short notice following a surprise hospital discharge and both of the care coordinators were magnificent with their instant, calm help. The situation went from one of sheer panic over a potentially dangerous situation to a feeling that it would all be okay thanks to Caremark.

My wife came out of hospital on 1st June 2023, after an operation to remove cancerous ovaries and fallopian tubes. Assistance started immediately. She needed assistance getting into and out of bed and taking a daily shower, as instructed by the the hospital. Gradually, over six weeks, she has been able to get upstairs and downstairs on her own. At night, she was helped to get undressed and then into her nightdress. Help was also given with incontinence pads, placing and replacing them. Overall, we could not have had better service, given with cheerfulness and with excellent advice. Thank you.

All your carers who have been caring for my husband, are polite and treat him with respect.

I did not know what to expect but the carers were very friendly. I had a little difficulty understanding what they were saying at times but we got over that. The service they gave was excellent and I am very grateful.

The carers team worked professionally and always ensured the correct commutation was present.

I think the only 'blip' in the service is that I am not always advised which carer will be calling on me and more importantly, what time I can expect them. Both morning and evening visits usually fall within a 1-1.5 hour period - difficult when trying to play my evening meal!

It has been good, especially as it has been a new thing organised for re-enablement post my grandmother's discharge from hospital. More information prior to starting this package would have helped us to understand your responsibilities, versus what is expected of us, but overall it’s been good.