Caremark Sutton

The carers team worked professionally and always ensured the correct commutation was present.

I think the only 'blip' in the service is that I am not always advised which carer will be calling on me and more importantly, what time I can expect them. Both morning and evening visits usually fall within a 1-1.5 hour period - difficult when trying to play my evening meal!

It has been good, especially as it has been a new thing organised for re-enablement post my grandmother's discharge from hospital. More information prior to starting this package would have helped us to understand your responsibilities, versus what is expected of us, but overall it’s been good.

Caremark has been first-class in the range of services that they bring to my wife, to the point of informing you that they have extended her expected life. They are polite, tender and caring. My wife needs four carers a day since approximately 2015 and they have helped my wife greatly on a daily basis by being loving and kind, which keeps my wife most happy.

I am very pleased with all staff and I can't thank you enough for everything you do for me.

All the carers have been wonderful.

The carers have been excellent. They are kind and patient and listened to my needs. The supervisor has been amazing and has given me and my family lots of support and information in what has been a difficult time for us.

Very much appreciated.

I was treated with great care. The carers were very attentive to my needs. Visiting times were not always convenient. Arrival times varied between 7 am-9 am in the mornings, 11 am-2 pm and 5 pm-6.30 pm. No warning was given for arrival time. Service was provided free under the NHS.

Very helpful in getting me on the road to recovery after being in hospital for 3 months.

The carer is very kind and is very good at her job as a carer. She is very intuitive in terms of her ability to provide support and care. I find her very easy to relate to and feel very fortunate that she is my carer. She gives the proper and correct advice of how I can manage myself and tasks.

My mum was discharged from hospital after a stay of nearly two months and the Caremark (Sutton) team looked after her, four times a day for a month. My mum has always felt uncomfortable having help of any kind but from when I first met the carers looking after Mum, I knew she was in good hands. I loved to witness her face light up when the carers arrived, it was a pleasure to see! Every single one of the carers who looked after Mum was wonderful and if it hadn't become obvious that Mum needed 24/7 care in a home for the stimulation of being around other people and also, easy access for visitors (she was bedbound and I don't live nearby), l would have kept Caremark on. Very happy to recommend them.

With my husband home from the hospital and bedbound have greatly relied on the carers coming in four times a day. Have found that all the carers that come are very polite and attentive to the needs of my husband. Very friendly and ask how I am as well. Extremely careful about my husband's needs and being friendly, positive people. I can be assured that he is well looked after. They are always talking to him reassuring and showing great dignity too.

I cannot thank the Caremark team enough! The difference you have all made to Dad's, and my own, life is immensely appreciated! You all go above and beyond the call of duty in the care you provide. Every single member of staff, from the carers themselves, to the care coordinators, the managers and all the behind the scenes staff are kind, thoughtful, helpful, friendly, approachable and truly go out of their way to make life as comfortable and dignified as it can possibly be for Dad! You are all amazing! Words just don't do justice to how very much Dad and I both appreciate you all!

Cannot recommend the agency and carers enough! Well worth the cost.

Good at personal care. I feel confident when she walks me to the bathroom. Cheerful personality and gives me my personal space. Food is always prepared on time. Good at washing, cleaning and ironing. Good sense of humour.

The carer is outstanding with my daughter, she plays with her and makes my daughter laugh. My daughter trusts her carer and she has never let anyone wash her hair but with her carer, she feels confident to provide her support. My daughter has a good rapport with her carer and a good relationship. She always smile when she sees her carer.

I have had several carers coming to look after mum for personal care and companionship. Most of the carers have been very good, being friendly, professional and genuinely kind and caring. They go the extra mile to make sure mum is looked after. Unfortunately, the office is not straightforward to deal with, and does not give the support and follow up I expect. It is difficult to talk to the right person and callbacks don't always happen. They also have difficulty arranging changes to the rota. Morning carers regularly arrive late, due to poor scheduling and allowance for travel time, it seems. It is a great shame that the quality care is not backed up by a good office team.

The carers are very good, they help me with my personal care, going out shopping and doing other bits and pieces for me, especially when I had a fall, the carers went shopping for me and sorting things. They are also funny and make each other laugh.

We are the neighbours and friends of one of your clients for a very long time and we meet the carers who come throughout the day. They are all very pleasant and attend to her needs daily. Pandemic or no pandemic, we see them every day and they have been doing a fantastic job looking after our friend. The carers are always wearing their gloves, masks and apron all the time which is reassuring for the community and everyone speaks highly of them. I would have them caring for anyone I know.