Caremark Sutton

The carers are very good, they help me with my personal care, going out shopping and doing other bits and pieces for me, especially when I had a fall, the carers went shopping for me and sorting things. They are also funny and make each other laugh.

We are the neighbours and friends of one of your clients for a very long time and we meet the carers who come throughout the day. They are all very pleasant and attend to her needs daily. Pandemic or no pandemic, we see them every day and they have been doing a fantastic job looking after our friend. The carers are always wearing their gloves, masks and apron all the time which is reassuring for the community and everyone speaks highly of them. I would have them caring for anyone I know.

Nothing was too much trouble. I would highly recommend Caremark (Epsom & Ewell, Reigate, Banstead and Sutton).

I have been with Caremark (Epsom & Ewell, Reigate, Banstead and Sutton) a number of years now and I have had no problems with them. I would definitely recommend Caremark, my careers are priceless. It's the best-organised company I’ve been with; I’m very happy.

Keep up the great work everyone.

In a nutshell - very satisfactory.

My experience did not start off well as I ended up chasing up the referral made on my behalf. However, now that I am being provided a service I can honestly state that I have appreciated the efforts and standards of both management staff and carer staff who have worked really well to support their service user, especially during this pandemic. I am so grateful for their additional support provided to gain other services input too. Thank you. Really appreciate it.

All staff are friendly, professional and caring. They have good timekeeping and are always polite. All members of Caremark treat my son with dignity and respect. They enjoy a good rapport with him and he very much looks forward to their visits.

I have recommended Caremark to several friends.

Caremark looks after dad very well. They are caring and considerate and they provide excellent communication regarding how dad is doing. They support him by taking medication, doing the shopping for him, housework including washing clothes and provide personal care e.g. washing and shaving. I would not hesitate to recommend Caremark.

We have had the experience of 4 x 24-hour live-in carers over the last 18 months and as is to be expected the nature of the care provided is in part dependent on the individual carer. That said all have provided a good level of care but the current carer is outstanding. The management and admin team have always been very responsive and are well connected with the NHS health care services.

The carers are always very helpful and there when I want them to do anything that I need. And very kind.

I have used the agency since I had brain surgery in December 2016. I live alone and was worried about how I would manage but everything was fine and all the carers who came to me postoperatively, were excellent. I made a decision regarding my care, supported by the carers. I never felt that I was being told what to do and all aspects of care were discussed and a decision made jointly. The carers made it clear that my home is where I live and conduct my affairs - nobody ever told me what to do. The carers were flexible in their approach, as my brain condition means I get extremely tired sometimes. I had a knee replacement in September and the carer was supportive and adaptable in reacting to my needs. As a result, my post-op care went well with support from the carer. The carer I have now, has been with me for 4 years and she is excellent - punctual, adaptable, good attention to detail in all aspects of my care. During the lockdown, she has provided essential support, physical as well as emotional, as I dont see anyone.

Helped with her needs, my mother now seems more stable and happier. Can communicate through email which helps and it is good having regular carers to satisfy her needs. With regular carers, they seem to have more of an understanding of her needs and have built a rapport.

This feedback is based on all carers with the exception of the two that we have ongoing issues with which will be addressed separately by email. Carers - with the exception of these 2 carers with issues - are truly caring and dedicated employees. They are very patient, understanding and treat mum with a lot of respect. Carers are considerate of day to day changes in mum's health and encourage her to do as much as she can on her own. Carers try to talk to mum and genuinely care for her with lots of love, patience and understanding. Mum enjoys the company of genuinely happy, caring carers even though communication may be challenging with the language barrier. Email responses from the office need follow-ups at times even with my infrequent communications.

I have been very satisfied with the care provided for me over the past 4 years by Caremark and would recommend this agency for the Surrey area. My Carer has always treated me with respect and has been there for me at this very difficult time.

Caremark have been providing care for my daughter for several years now and the carers are always professional and caring. They are punctual and friendly and take a real interest in her. They have continued coming all through lockdown and we couldn't have managed without them.

Dedicated carers who maintained a high level of care for my wife who was completely disabled. Carers were totally reliable and this was comforting to my wife who needed to be looked after throughout the day.

We are currently having waking night carers from Caremark thrice weekly for my father-in-law who has dementia and also was a survivor of a stroke a few years back. He wakes up quite a substantial number of times wanting to wee and occasionally wanting other things. At the moment, the waking night carers who have been coming appear to be helpful, professional, and hardworking. They have been a great help to the family, giving rest to my husband who had been looking after my father-in-law every night before the carers started. In addition, they have also been very helpful when my father-in-law wakes up in the morning, helping my mother-in-law getting him up, dressed, shower, etc. I have not put "extremely likely" as it is still early days.

The care my mother-in-law receives from Caremark is very good. She has been able to form good relationships with her carers - and having consistency of staff has really helped this. Her carers go above and beyond and look after her very well which gives us peace of mind. We have also been fortunate that during this current difficult lockdown situation, Caremark have been able to provide an increased level of care as we requested, which is really appreciated.