Alina Homecare Horsham

First Floor Suite 2, 24B Old House Mews, London Road, Horsham RH12 1AF
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10 46 Reviews
  • Alina Homecare Horsham, Horsham
Alina Homecare Horsham is a provider of high-quality care services throughout mid Sussex districts, including Barns Green, Billingshurst, Cowfold, Henfield, Horsham, Partridge Green, Pulborough & Southwater.

The dignity and respect of individuals is treated with the utmost importance by staff.

Great communication is also key, and staff take great care to inform clients and their families about any major care decisions that are made.
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Care Provided by Alina Homecare Horsham

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We pride ourselves on providing excellent quality Home Care at competitive prices.
The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
Your home. Your care. Your choice.

Good to Know

Group/Owner

Person in charge

  • Yanina Zhelyazkova (Branch Manager)

Alina Homecare Horsham Reviews (46)

10

Alina Homecare Horsham has a Review Score of 10 (9.967) out of 10, based on 10 reviews in the last 2 years.
Over all time Alina Homecare Horsham has 46 reviews.

Overall Experience
  • 38
  • 7
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Date Published
  • 46
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  • 5
  • 10
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Reviewer Connection to Alina Homecare Horsham
  • 15
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  • 1
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Total of 46, showing 1-20
Review from B W (Daughter of Client) published on 27 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father has been supported at home by Alina for the past few years.
The care and support received has been excellent. We have worked with a consistent group of carers who have offered wonderful care specific to his needs and the manager has always been available to our family for advice and guidance.
Recently, they went over and above expectation in an emergency situation ensuring my Father was fully supported until medical help was available .
Reply from Yanina Zhelyazkova, Registered Manager at Alina Homecare Horsham

Thank you so much for your kind review. We are delighted to know that our care made a positive difference and your feedback means a lot to our team

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Review from S R (Wife of Client) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Once again Alina Homecare provided the reassurance, peace of mind and very caring service required for my husband whilst I was away. The manager is exceptional in making sure nothing is missed and also very understanding and accommodating of last-minute changes. The staff are, without exception, considerate,
thorough, friendly and understanding and will deal with all situations. I cannot thank them all enough for ensuring that I can get away for a week or more without any hesitation knowing that he will be well cared for, relaxed about it himself and look forward to their visits every day. They have a busy schedule but my husband always felt their visits were never rushed and nothing was too much trouble. Highly recommend.
Reply from Yanina Zhelyazkova, Registered Manager at Alina Homecare Horsham

It is wonderful to know that our service makes a difference in people's lives. Thank you for your feedback. It is always a pleasure to visit and support your husband. We are here for the next trip.

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Review from Catherine F (Daughter of Client) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience of Alina has been amazing, not only are they open and transparent with their care, they really listen and try to accommodate your individual needs and step in to help above and beyond when a problem arises. All their communication with your loved one is documented and available any minute
of any day on their app which you have access to at any time.
I cannot fault their care and have been very grateful for their support and advice. They have made such a difference to us. Thank you for everything you have done, it has been a privilege to see you care for my dad.
Reply from Yanina Zhelyazkova, Registered Manager at Alina Homecare Horsham

Thank you so much for your thoughtful and kind feedback. We are honoured that you chose Alina Homecare to support your father, and it's great to hear that you've had such a positive experience with our team. We wish all the best to you and to your father in his new home.

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Review from C T (Daughter of Client) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have been receiving support from Alina Homecare since July 2024. The service they receive is excellent and we have not experienced any of the problems you often hear about with home care. The carers are reliable, professional and person-centred. The personal care is provided with kindness
and dignity, respecting Mum's wishes and supporting her to undertake as much as she can independently. They also prepare several meals a week for my parents, which is a big help. The office staff are responsive and helpful and always try to accommodate our requests to adjust the care support. On several occasions, they have alerted me to specific concerns about my parents that I wouldn't otherwise be aware of. I do not live locally so the app is a great way for me to monitor how things are and it helps provide peace of mind. In summary, I am extremely grateful to everyone at Alina Homecare for the care they are providing to my parents - thank you all.
Reply from Yanina Zhelyazkova, Registered Manager at Alina Homecare Horsham

Thank you so much for your kind words and for taking the time to share your experience with Alina Homecare. We are thrilled to hear that we have made a positive impact on your parent's life and giving you peace of mind.

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Review from Susan F (Niece of Client) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very happy with the speed that Alina Homecare arranged care for my aunt and with the professional and caring manner of all of the carers that visit twice daily, preparing drinks and food if required plus tidying up and making the bed.
Reply from Yanina Zhelyazkova, Registered Manager at Alina Homecare Horsham

Thank you for your feedback. It is a pleasure for us to visit and help your aunt. She inspires us with her determination to stay independent and we are very happy to help her with it.

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Review from Lima S (Client) published on 21 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a fall in Nov. 2023 I ended up with plaster from my shoulder to wrists in my right arm. What made the situation worse is that I am unstable and used a walking stick in my right arm. I could not do a thing. I needed help. After great initial help from my G.P. practice I needed to find a carer.
I
contacted several of the local caring agencies, but most were very unhelpful.
At last I contacted Alina. They came round that very day, and they provided me with care 2 days later.
All the carers I have had from Alina have been wonderful. They knew exactly what I needed that day. They came every day to start with. With their help I have improved, and they have helped gain my confidence. I now have them twice week to accompany me on short walks.
Thank you Alina.
Reply from Yanina Zhelyazkova, Branch Manager at Alina Homecare Horsham

We are so pleased with this review, thank you. We're delighted you feel so positive about our speed of response and the quality of all our carers. It is a pleasure to support you and I will share your kind words with the team. Thank you once again.

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Review from E K (Daughter of Client) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been using Alina for 4 years for managing his catheter/leg bag change and shower weekly. He is in his 90s and the service has been faultless. Recently he has been ill and broken his arm after a fall. Alina at very short notice provided additional visits. After a hospital stay they have
now provided live-in care and the carer recommended is excellent and everything is running very smoothly. The manager and her team have been very supportive, responsive to changing circumstances and a great help to my father and our family. Would not hesitate to recommend.
Reply from Yanina Zhelyazkova, Branch Manager at Alina Homecare Horsham

Thank you for taking the time to give us this lovely review. We're delighted you are so pleased with the quality of care your father receives and our flexibility too. I will share your kind words with the team. Thank you once again.

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Review from Simon G (Son of Client) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
In October of 2023 we needed to put a care package in place for my mother, at very short notice.
The manager and her team were by far the most responsive and supportive of the potential carers that we approached... they worked over a long weekend to make all arrangements, and within a couple of days
my mother had the live-in carer she needed.
Thanks to the care given my mother has improved enormously over the ensuing months, and as a result we have been able to transition from live-in care, to daily visits.
The attention to detail, the flexibility and the personal nature of the whole service is excellent... this is true care... far more than nursing and home-help.
Thank you to the manager and team.
Reply from Yanina Zhelyazkova, Registered Manager at Alina Homecare Horsham

It is great that we can help our customers to achieve their goals and gain their independence back. It is a pleasure for all of us to visit your mum and support her to continue to live independently at home. Thank you for your feedback. I will pass it to the team.

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Review from P H (Son of Client) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alina Care have provided a really excellent service to my father, who suffers with dementia. We have engaged them for the last 18 months after he returned home from a long spell in hospital. They have provided companionship and domestic help service that has enabled him to live independently at home.
Importantly, the same carers have been coming for this time; almost always one particular carer; so he has developed a close bond with them. They take him for walks and visits to the local country park and nature reserve. It is clear they really care about what they are doing. We highly recommend this care provider.
Reply from Yanina Zhelyazkova, Registered Manager at Alina Homecare Horsham

Thank you for your kind words. It was a pleasure to look after your father and helping him to be independent. I will pass your feedback to the team. We all send all the best wishes to you all

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Review from Richard R (Son of Client) published on 24 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All carers attending were courteous, caring and attentive to my father's needs and it was useful for my father to have regular conversations with other people as it was difficult for him to go out during the cold winter weather and the prolonged spell of wet weather.
Thank you.
Reply from Seun Akinboluwajo, Operations Manager at Alina Homecare Horsham

Thank you so much for your kind words! We're thrilled that you are having a great experience with us, and we look forward to helping Dad remain comfortable in his own home. We will surely pass on your kind words to the girls.

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Review from Elizabeth M (Daughter of Client) published on 26 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care manager was always so reassuring and efficient. She would be available to speak to me and guide me along where needed. Mum liked the carers and was generally very positive about them, even if at the time, she was not always cooperative or in full understanding of the care being given.
The
carers almost always arrived at the expected time, which made planned visits around them easier. They were happy to do anything asked of them.
Would highly recommend this care agency, and feel it was the right choice to have them look after my vulnerable mum.
Reply from Yanina Zhelyazkova, Registered Manager at Alina Homecare Horsham

Thank you for your kind words. It was a pleasure for us all to look after your mum. We are glad we could make a difference in her life and also to meet all of you - her caring family.
We miss her and she will stay in our hearts.

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Review from D C (Daughter of Client) published on 5 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the care my mum is receiving to be excellent. The carers are caring, attentive and respectful. The manager has also been caring, helpful, professional and supportive and I always get a quick response to any question I have. I would definitely recommend all of them. The app is really helpful
too, for keeping me up to date with how each visit has gone.
Reply from Yanina Zhelyazkova, Registered Manager at Alina Homecare Horsham

Thank you so much for your kind words. It is a pleasure for us to look after your mum. I am extremely pleased to receive this feedback and I will let our team know. They will be very happy to hear that their efforts are acknowledged and appreciated.

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Review from G D (Mother of Client) published on 5 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Manageress went to great lengths to help my son and the family with the correct care. Alina Homecare provided an excellent team of professional carers who did anything required with friendly support. I cannot thank the team enough for the special caring assistance given and the quick response to
update the care when required.
Reply from Yanina Zhelyazkova, Registered Manager at Alina Homecare Horsham

Thank you for your kind words. It is our mission to make people's lives easier and we are all grateful to hear that our efforts give positive results.

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Review from Christine F (Client) published on 24 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care very professional but friendly and helpful. I would recommend this particular company to anyone who needs help and care.


The care I received has got me back to the person I was pre-op (serious) with their full kindness and compassion which I receive on a daily basis for which I will

be forever grateful.
Reply from Yanina Zhelyazkova, Registered Manager at Alina Homecare Horsham

It is great to see the progress you have made and the different person you became since being discharged from hospital. We are all so happy for you having your independence and normal life back. It is a pleasure for us to see you every day. Thank you for your warm words!

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Review from Patricia L (Wife of Client) published on 22 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the manager enough for all her help she has given me over the last few months, with the help l heeded for my husband. She never ever let me down and l know how difficult it must of been for her at times. A big thank you also to a staff member who was standing in for the manager when she
was on holiday. My husband was in hospital at the time and l couldn't take him home until l had a care package in place. I rang Alina homecare, spoke with a staff member, explained the situation and within the hour a package was set up and my husband came home the following morning. The care staff are excellent professional and very friendly. Thank you all.
Reply from Yanina Zhelyazkova, Registered Manager at Alina Homecare Horsham

Thank you very much for your feedback. It is a pleasure for all of us to care for your husband. We are happy that we can help. Wishing you all the best.

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Review from Kishore S (Son of Client) published on 17 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to thank the whole of the Alina Homecare Horsham team for the service and support they provided my Mum over the last few months. They stepped in when we needed to change care provider at relatively short notice and have been so supportive throughout. All the carers on the team have been
lovely, quickly learning what my Mum needed and how she liked certain things to be done which has made my Mum feel at ease with accepting their help. The managers were both amazing, responding to requests at various times and were always looking to be as flexible as possible to ensure they could deliver the best service possible.
Reply from Yanina Zhelyazkova, Registered Manager at Alina Homecare Horsham

Thank you for your feedback. It is very important for us all. We are already missing your mum but wishing her all the best in her new home.

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Review from D S (Husband of Client) published on 9 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alina Homecare provided a great team of carers for my wife for three years during which time they never failed to arrive notwithstanding all the difficulties due to Covid. The carers are all people one is pleased to see, with their friendly smiling faces, and the caring service they provided was key
to my wife being able to stay in the home where she loved to be. They do an amazing job.
Reply from Yanina Zhelyazkova, Registered Manager at Alina Homecare Horsham

Thank you for your kind words. They are giving us the strength to continue making a difference in people's lives during these challenging times. It's been a pleasure to look after your wife and to know you and your lovely and supportive family. Best wishes from all of us.

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Review from Linda P (Wife of Client) published on 12 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise the Alina Homecare team in Horsham enough. They are super efficient and friendly. My husband is totally at ease with all of them. He is treated with kindness and respect. They are so patient and nothing is too much trouble. I can't thank them enough.
Reply from Yanina Zhelyazkova, Registered Manager at Alina Homecare Horsham

Thank you for your feedback. The whole team loves visiting your home full of laughter and positivity. It is great we can support your husband on his journey to recovery.

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Review from A C (Daughter of Client) published on 18 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience with Alina was exceptional. They cared for my father in his final weeks of life and showed great skill and compassion, mindful at all times of his comfort and dignity. They also supported my mother and me on this journey and we owe them a huge debt of gratitude. Their professionalism
shone through - a wonderful team.
Reply from Yanina Zhelyazkova, Registered Manager at Alina Homecare Horsham

Thank you for your feedback - it is very important for us. It was a privilege to look after your father and to know all of you - his amazing family. We miss his sense of humour and extraordinary personality.

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Review from Alexis C (Daughter of Client) published on 10 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have given the review for March 2022 just as an example, as all months with Alina Home Care have been very good. There have been no problems with timing or attendance. Our requests or concerns have always been addressed as best possible. All staff, both carers, and administrators have been available
and responsive. They are easy to contact and supportive to both the client and family members.
Reply from Yanina Zhelyazkova, Registered Manager at Alina Homecare Horsham

Thank you for your feedback. We miss your mum and hope she will get better soon and will be back with us. All of our team sends her love and best wishes.

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Current Review Score: 10.0 (9.967)

Overview of Review Score

The Review Score of 10 (9.967) out of 10 for Alina Homecare Horsham is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.967 for Alina Homecare Horsham is calculated as follows: ( (58 Excellents x 5) + (2 Goods x 4) ) ÷ 60 Ratings = 4.967
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Horsham is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2025

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (8)

Meet the Team (1)

Yanina

Yanina

Job Title: Branch Manager Joined: 2019

Our branch manager, Yanina, is proud to work alongside such a great team who are dedicated to delivering excellent services to our clients every day, making their lives easier.

Frequently Asked Questions about Alina Homecare Horsham

What Type of Services does Alina Homecare Horsham offer?

Alina Homecare Horsham offers Home Care.

How many Carers does Alina Homecare Horsham employ?

Alina Homecare Horsham employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Horsham to verify any information. View our terms and conditions. Alina Homecare Horsham has an Enhanced Service - more info.