Carers' Office Highwood Mill, The Boulevard, Horsham RH12 1GF
Alina Homecare Horsham is a provider of high-quality care services in Horsham and throughout the north of West Sussex and into Surrey.
A recent relocation to Highwood Mill, an extra care facility run by Saxon Weald, enables management and staff to run truly person-centred home care services. The aim of the branch is to help people remain living independently at home for as long as possible.
The dignity and respect of individuals is treated with the utmost importance by staff.
Great communication is also key, and staff take great care to inform clients and their families about any major care decisions that are made.
Group : Alina Homecare Ltd
Person in charge: Michelle Hemsley (Registered Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 24
Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service • Transportation Service
Latest Care Quality Commission* Report on Alina Homecare Horsham: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.2 (maximum of 10) for Alina Homecare Horsham is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Alina Homecare Horsham in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.667 for Alina Homecare Horsham is calculated as follows: ( (9 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3.5 Points relating to the number of positive Reviews for Alina Homecare Horsham is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Alina Homecare Horsham has a Review Score of 8.2 (8.167) from 2 Reviews
Review submitted from a Postal Card by E M (Wife of Client) on Monday 12 March 2018. Relates to February 2018.
The carers are very thoughtful and helpful.
How likely would you be to recommend Alina Homecare Horsham? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review submitted from a Postal Card by R H (Client) on Monday 26 February 2018. Relates to February 2018.
All carers are very good. I could not manage without them.
How likely would you be to recommend Alina Homecare Horsham? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money