Alina Homecare Horsham

Just wanted to thank the whole of the Alina Homecare Horsham team for the service and support they provided my Mum over the last few months. They stepped in when we needed to change care provider at relatively short notice and have been so supportive throughout. All the carers on the team have been lovely, quickly learning what my Mum needed and how she liked certain things to be done which has made my Mum feel at ease with accepting their help. The managers were both amazing, responding to requests at various times and were always looking to be as flexible as possible to ensure they could deliver the best service possible.

Alina Homecare provided a great team of carers for my wife for three years during which time they never failed to arrive notwithstanding all the difficulties due to Covid. The carers are all people one is pleased to see, with their friendly smiling faces, and the caring service they provided was key to my wife being able to stay in the home where she loved to be. They do an amazing job.

I can't praise the Alina Homecare team in Horsham enough. They are super efficient and friendly. My husband is totally at ease with all of them. He is treated with kindness and respect. They are so patient and nothing is too much trouble. I can't thank them enough.

Our experience with Alina was exceptional. They cared for my father in his final weeks of life and showed great skill and compassion, mindful at all times of his comfort and dignity. They also supported my mother and me on this journey and we owe them a huge debt of gratitude. Their professionalism shone through - a wonderful team.

I have given the review for March 2022 just as an example, as all months with Alina Home Care have been very good. There have been no problems with timing or attendance. Our requests or concerns have always been addressed as best possible. All staff, both carers, and administrators have been available and responsive. They are easy to contact and supportive to both the client and family members.

Alina staff have been responsible for my mother’s care since she came out of the hospital. Originally the hospital stated only one carer four times a day was required but it was immediately evident that two carers were required. Alina was able to adjust their rotas immediately to deploy sufficient staff to provide the cover Mum needed. I have been impressed by the team, all very different personalities and each adds value to the care process. The rota ensures we get different pairs of staff which provides variety for them as well as us. The management has been particularly supportive and hard working for us, chasing providers and doing everything they can to get the best for Mum as quickly as possible. Additionally, they give ideas that have been useful for us. The team have been reliable and always supportive.

Alina supported and cared for my mother when she came to live back in her home after a lengthy spell in hospital and care homes. The staff were always cheerful and caring and treated mum with dignity. Alina gave mum the support so that she could enjoy time at home living independently as she wished to do. My sister and myself are very grateful that mum had the opportunity to do this. I would happily recommend Alina as a caring agency.

I have used Alina's live-in carer service to look after my mother for just under 2 years in her own apartment. All of the carers have been good and one in particular - who has cared for my mother for many months across 3 separate stints - has been excellent. Respite carers have also been first-rate and communication with the branch and finance teams is good and reliable.

Now Dad is requiring support. Alina Homecare are going the extra mile to help him too, soon to be providing live-in care. We would not hesitate in recommending Alina Homecare Horsham.

All the carers have been very friendly and helpful over the last 18 months. Their concern when my husband passed away in February was helpful and comforting. I would recommend Alina Home Care to anyone that should ask. I would like to thank them all for their help and understanding.

Very happy with the service provided by a team of friendly and caring ladies all of whom take a great interest in the service they provide and all of whom it has been a pleasure to get to know. Thank you to everyone at Alina.

My mother has been cared for by Alina Homecare Horsham for some time. We have always received a high standard of care. They are kind and considerate, talking to and telling Mum what is going to happen, even though she in the main cannot talk back. The carers are always interested in what Mum's day has been like and have suggested ideas to help keep her stimulated cognitively. The carers also care about us as a family and understand when we are having a bad day. As a family, we have been more than happy as Mum is happy.

Generally I find all the staff to be well-trained and kind and helpful. Usually staff are on time but sometimes the rota is changed and occasionally we are not informed. Considering the very difficult circumstances this year (Covid-19) I think the service has been very good and all the carers have adapted well.

I have received good care always and am very grateful. I would recommend Alina anytime. They have been helpful if I need to change the time of the care visit.

They need to give the younger girls a bit of training in housekeeping. The older carers are excellent.

I am very happy with the care I receive. The carers are very kind to me.

I found the staff very helpful during the past months when we have been trapped in our homes. Having a friendly person to talk to twice a day, when I had no visitors, was a great help. My only complaint I have with Alina's service is the lack of up to date information about the timing of visits by staff. There have been times when they have collided with visits by other people because there has been a change of timing that I did not know about. If possible please let me know.

They are very understanding and no task is too much. Because of her deteriorating illness, we need to regularly adapt her care. Alina respond in the most helpful and understanding way. I feel so lucky we found them and would definitely recommend them.

Make me feel very comfortable, very helpful and caring. Nothing is too much trouble for them. Excellent service.

The staff are very patient with me when I have a bad day.