Alina Homecare Horsham

We ended the relationship with Alina very unexpectedly following (in our opinion) unacceptable behaviour by management. To quote my father, ‘I refuse to do any more business with a company that is prepared to treat its own staff (and clients) like this”.

Carers were different, some were good and some were excellent.

A couple of years ago my elderly mum had a fall and broke both her wrists. We contacted the agency as although living close by we couldn't be there 24 hours a day. We tried a care home which we were planning to use for 6-8 weeks until mum was out of plaster however that wasn't the right fit for mum or us. Mum was quickly assessed by the agency and a live-in carer was arranged. It was such a weight off our minds and the carer was amazing. She was funny and caring and was so fond of mum and she even came to my niece's wedding. It worked out great for all of us and she ended up staying longer than planned as even after mum was out of plaster her wrists were very weak and she was unsteady on her feet. When we no longer needed full-time care (Mum is 90 but sharp as a tack) however due to her unsteadiness we continued to have one morning visit each weekday. All the carers who visit are wonderful caring people and I couldn't recommend this agency enough.

The Alina Homecare Horsham team looked after my mother from July 2016 until last week when she moved into a care home, starting with 2 visits a day increasing to a full-time live-in carer. My mother has Alzheimer's which progressed quite rapidly and Alina was able to increase and adjust the care needs as and when needed. I found them to be very caring and supportive not only to my mother but to me and the rest of the family. All of the carers were cheerful and gentle with my mother, enabling her to keep her independence and to stay in her own home much longer than we thought would be possible. We can't thank them enough for all of their support and would have no hesitation in recommending them to other people in a similar situation,

My need for a carer at home started in October 2018. Since being with Alina Homecare, my husband's needs have changed. They have laways moved forward with his needs. He has advanced dementia so continuity is paramount. Alina has a team of 5 carers who share his care. He knows them and trusts them. They are fully in tune with his needs. I cannot praise this team enough for making each day a good day for my husband. Alina is very approachable if I contact them.

Since my time with Alina Homecare I have been completely satisfied with all my carers and very happy with them.

I needed help to get up in the morning after an extended stay in the hospital after a hip replacement and the three good people who attended on the mornings were so helpful, friendly and efficient, they really got me going! I am so thankful for them and their assistance.

How stupid to think this way. All the carers that have come to help me have been wonderful, I look forward to seeing them. We 'put the world to rights' and have a good laugh. The only thing that upsets me is they will not have a hot drink! Thank you to all of you for your kindness and care.

There was consistency in the carers provided.

All members of Alina Homecare staff are dedicated members throughout. In spite of long hours and constant care of patients, many requiring daily needs, their needs come first at all times.

The carers are very thoughtful and helpful.