Orchid Care

Suite 43, The Wenta Business Centre, 1 Electric Avenue, Enfield EN3 7XU
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8.3 7 Reviews
  • Orchid Care, Enfield
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Show Orchid Care on the Map

Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Companionship

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • Zamss Ltd

Person in charge

  • Vasoulla Georgiou (Manager)
Are you the Owner/Manager of Orchid Care? View your Advertising Options

Orchid Care Reviews (7)

8.3

Orchid Care has a Review Score of 8.3 (8.333) out of 10, based on 2 reviews in the last 2 years. Over all time Orchid Care has 7 reviews.

Overall Experience

  • 4
  • 3
  • 0
  • 0
  • 0

Date Published

7
2
2
2
5

Review from Rina P (Wife of Client) published on 15 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot express enough gratitude for the exceptional care my husband has received from Orchid Care. The team has been truly dedicated to ensuring his well-being and comfort, and it has made a significant difference in our lives.
Communication with the company has been seamless. They are always available
to answer questions and provide updates, which gives us peace of mind. The consistency of care has been outstanding, and it's reassuring to know that my husband is in such capable hands.
The caregivers are not only highly skilled but also incredibly kind and patient. They have built a wonderful rapport with my husband, making him feel valued and respected. Their presence has brought him joy and comfort, and it is evident that they genuinely care about him.
Thank you for your incredible support and care.

Reply from Sajda Butt, Director at Orchid Care

Thankyou for your kind words, I will pass on your message to the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Liliana B (Mother of Client) published on 14 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mums Carers are so kind, friendly and are all professional. They always arrive prompt everyday and are always so polite.
The manager and the team at Orchid Care give us so much loving care and support. We cannot thank them enough

Reply from Sajda Butt, Director at Orchid Care

Hi Many Thanks for your kind Words we will pass this on to our team

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Maria P (Daughter of Client) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the level of care my mum receives the carer goes that extra mile to put a smile on my mum's face every day and is always on time. The manager contacts me and speaks to me regularly regarding my mum and mother-in-law's care packages. They are very professional and listen to the needs
of their clients. After the experience I had with my previous care agency Orchid care is a breath of fresh air.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Leonard D (Brother of Client) published on 7 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I live 60 miles from my brother who is the client but find the communication with the care supplier both swift, helpful and friendly. My brother finds the visiting carers kind, friendly and good-natured, taking their time to give him his bed bath and dress him in the morning and prepare him for bed.
He bonds well with the carers and enjoys their visits. In addition, monthly, he receives a managerial visit to ensure everything is satisfactory. When there have been unforeseen delays when paying the invoices the financial department has been very understanding and helpful. Both myself and my brother and very happy with the level of care and service he receives.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from B P (Client) assisted by family/friend published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our carers are all very professional, friendly, kind and very helpful. They are also extremely prompt and arrive on time which is very important. Our carers give myself and my family peace of mind knowing that I am safe and extremely well looked after. We are very fortunate to have Orchid Care as our
care agency.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C D (Daughter-in-law of Client) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Orchid Care have looked after both my mother and father-in-law for the last six years. We have been extremely satisfied with the service provided, both with the office staff and the carers. The carers we have had are always polite, caring and thorough and are a credit to the company. Without them, I
do not know what we would have done. Thank you Orchid Care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B O (Son of Client) published on 22 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Regular carers have a wonderful association with Mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.3 (8.333)

Overview of Review Score

The Review Score of 8.3 (8.333) out of 10 for Orchid Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Orchid Care is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Orchid Care is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Orchid Care

What Type of Services does Orchid Care offer?

Orchid Care offers Home Care.

How many Carers does Orchid Care employ?

Orchid Care employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Orchid Care to verify any information. View our terms and conditions. Orchid Care has an Basic Service - more info.