Caremark Broxtowe & Erewash

137B Derby Road, Stapleford, Nottingham NG9 7AS
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9.7 60 Reviews
  • Caremark Broxtowe & Erewash, Nottingham
Looking for care & support in your own home then please don't hesitate to contact Caremark Broxtowe & Erewash. They will at every stage guide you through the process which will enable their amazing care team to provide professional care for yourself or you loved one.

Caremark Broxtowe & Erewash is a multi-award winning home care company providing individually tailored care and support packages to help adults enjoy living in their own home throughout Broxtowe (Nottinghamshire) and Erewash (Derbyshire).

Areas where they can support you include:

•   Beeston, Chilwell, Bramcote, Stapleford, Toton, Attenborough - NG9
•   Nuthall, Eastwood, Kimberley - NG16
•   Sandiacre, Long Eaton - NG10

Professional home care services provided by fully trained, DBS checked staff include:

•    Companionship
•    Personal care
•    Shopping & meal preparation
•    Medication management
•    Domestic support
•    Continence support
•    Mobility assistance & access to the community
•    Respite care & support

Contact the team today so they can support you, in your own home, today!
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Care Provided by Caremark Broxtowe & Erewash

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £28
The price(s) shown are provided by the agency. Contact Caremark Broxtowe & Erewash for full pricing details and T&Cs.

Contact Caremark Broxtowe & Erewash to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Caremark Broxtowe & Erewash to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Katrina Pickering (Care Manager)

Caremark Broxtowe & Erewash Reviews (60)

9.7

Caremark Broxtowe & Erewash has a Review Score of 9.7 (9.710) out of 10, based on 23 reviews in the last 2 years.
Over all time Caremark Broxtowe & Erewash has 60 reviews.

Overall Experience
  • 50
  • 7
  • 2
  • 0
  • 1
Date Published
  • 60
  • 8
  • 9
  • 23
  • 37
Reviewer Connection to Caremark Broxtowe & Erewash
  • 24
  • 12
  • 7
  • 4
  • 3
  • 2
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  • 1
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  • 1
  • 1
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Total of 60, showing 21-40
Review from J B (Client) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers take the trouble to ask me how I want things done, are always cheerful and we have a laugh every day. The jobs they do are a great help and I feel safe when they are here.
Reply from Katrina, Care Manager at Caremark Broxtowe & ErewashThank you kindly for the feedback we appreciate the time you have taken, take care.
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Review from C K (Client) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I don't know how to start, I'm so much a different person because of my care, before I was so depressed about my health and how I couldn't do the things in life that I used to find simple I just couldn't do anymore and it made me so angry. But now I want to get up in the morning because I feel like
there's something to get up for. It was like I'd been given new arms and legs, it really was. I feel encouraged when I manage to do things I struggle with, and then the next time I can't do it then my carers will. The carers always go above and beyond to make me feel good about myself.
Reply from Katrina, Care Manager at Caremark Broxtowe & ErewashThank you kindly for sparing the time to provide your lovely feedback the care team appreciates it.
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Review from K M (Daughter of Client) published on 30 April 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
You know my experience and I won’t stop until you become professional. Have looked at your CQC. It’s had a diabolical report and you clearly need to address issues I have already raised with you. I am going to resolve this matter between you and the social services department and would like answers
to the questions put forward instead of being fobbed off. Still awaiting a call from the Managing Director.
Reply from Raj, Director at Caremark Broxtowe & ErewashThank you for taking the time to bring your experience to our attention. We are sorry to hear about your experience, to fully understand the needs of the service user we, along with the Nottingham County Council have contacted you and are very keen to meet with you and any other interested parties. We keenly await your response so we can all work together to provide the best care for the service user. Kind regards and best wishes.
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Review from D W (Daughter of Client) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm so happy with the team. They have tried their best to work with me and my mom. The staff are amazing and, from the manager coming on board, everything has gotten much better. I'm so grateful and enjoying the care and looking after of my mom and I appreciate everything.
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Review from Samuel N (Grandson of Client) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, friendly, caring and they have a good relationship with my grandma.
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Review from A D (Next of Kin) published on 14 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Allows my loved one dignity and both look after her needs and banter with her.
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Review from Ian B (Son of Client) published on 14 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always found Caremark reliable and caring. Can't fault them.
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Review from Alan R (Nephew of Client) published on 13 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caremark, as an organisation, has always treated my relatives with kindness, care and consideration. Care is easily changed by phone call, fees are reasonable. We can't fault the organisation.
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Review from Derek C (Friend of Client) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class services, great care team and very reliable.
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Review from Valerie W (Client) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's like having my family with me all the time.
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Review from S C (Wife of Client) published on 12 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The careworkers always give excellent service at all times. They are always cheerful and encouraging performing their duties. We really look forward to seeing them.
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Review from Mark P (Son of Client) published on 10 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caremark, excellent all-round care and outstanding care looking after my mum. Would recommend Caremark to anybody.
Reply from Raj Solanki, Director at Caremark Broxtowe & ErewashThank you kindly for completing the review, your feedback is really important to us.
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Review from Neil S (Client) published on 13 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very caring and good listeners. Most of the staff go above and beyond to help you out. Fantastic people.
Reply from Raj Solanki, Managing Director at Caremark Broxtowe & ErewashHello Neil, thank you so much for leaving such a nice review, we really appreciate it.
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Review from K K (Client) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers are really good and support me really well with my mental health.
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Review from Linda N (Client) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, girls are lovely but time-wise not very good.
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Review from D F (Client) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are very good.
Reply from Raj Solanki, Managing Director at Caremark Broxtowe & ErewashHi, thank you for taking the time to leave a review, we are delighted you are happy with the care you receive.
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Review from F P (Client) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was hard at first getting a balance regarding certain office staff and getting different carers all the time when I suffer with PTSD, anxiety and panic attacks. It is better now and I am listened to more, which helps me and my needs. I just wish all staff were kind and like this.
Reply from Raj Solanki, Managing Director at Caremark Broxtowe & ErewashHello, thank you for rating us so highly, it means a lot to the team.
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Review from Jacqueline D (Mother of Client) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied overall. The staff are pleasant and they are very good in the way they care for my relative. They always treat him with kindness and dignity. They are very good in the home they treat all things well and clear up after the visits. Very happy.
Reply from Raj Solanki, Managing Director at Caremark Broxtowe & ErewashHi Jacqueline, thank you for this amazing review, we really appreciate it.
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Review from Maria D (Daughter of Client) published on 5 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am not around when the carer comes to sort my mother, therefore can only go by what I hear, rather than first-hand knowledge. I have been very pleased and reassured by the quality of the care provided by Caremark. My mother seems settled, whenever I visit.
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Review from Valerie D (Daughter-in-law of Client) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers that looked after my father-in-law were very professional and caring and enabled us to keep him in his own home Their timekeeping was excellent and their humour and attention to detail made my father-in-law feel safe and secure and we as a family were kept informed which was invaluable as
we live a little distance away.
Reply from Raj Solanki, Managing Director at Caremark Broxtowe & ErewashThanks for taking the time to leave such a nice review Valerie, we appreciate it.
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Current Review Score: 9.7 (9.710)

Overview of Review Score

The Review Score of 9.7 (9.710) out of 10 for Caremark Broxtowe & Erewash is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.710 for Caremark Broxtowe & Erewash is calculated as follows: ( (117 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 138 Ratings = 4.71
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Caremark Broxtowe & Erewash is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

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