Caremark Chiltern & Three Rivers

5 Greenway Parade, Chesham HP5 2DA
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Top 20 award
10 56 Reviews
  • Caremark Chiltern & Three Rivers, Chesham
Caremark Three Rivers & Chiltern provides high-quality home care and live-in care to adults throughout Three Rivers, Chiltern, Amersham, Rickmansworth and Chesham.

Fully trained staff provide anything from a few hours care a week to full-time live-in care.

They provide support to adults of any age or children who need some assistance to continue living at home safely and comfortably. This could include older adults, individuals with dementia, physical disabilities, learning disabilities, those requiring support after a stay in hospital or those requiring end-of-life care.

It can provide anything from a few hours home care a week to full-time, live-in care.

Support could include help getting up and dressed, help with personal hygiene, assistance with medication, meal preparation, housework, shopping, assistance getting to appointments (such as to the GP or hospital) and companionship.

A field care supervisor will monitor your care package to ensure the highest standards are maintained, and provide a 24-hour emergency on-call service for customers.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Adult Home Care (18+)
  • Older Person Care (65+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Cleaning Service
  • Companionship
  • Laundry Service

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Cancer Care
  • Alcohol / Drug Misuse

Funding & Fees

Price to be confirmed after a full individual assessment has been completed.

Good to Know

Group/Owner

Person in charge

  • Gabriela Lar (Registered Manager)

Caremark Chiltern & Three Rivers Reviews (56)

Total of 56, showing 1-20
10

Caremark Chiltern & Three Rivers has a Review Score of 10 (9.991) out of 10, based on 18 reviews in the last 2 years. Over all time Caremark Chiltern & Three Rivers has 56 reviews.

Overall Experience

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Date Published

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Review from Eileen S (Wife of Client) published on 12 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very happy with his care. The carers are kind and he enjoys them chatting to him. The office are very helpful and responsive to our needs.

Reply from Nirmal Patel, Managing Director at Caremark Chiltern & Three Rivers

Thank you so much for your kind words. We're delighted to hear that your husband is happy with his care and that he enjoys spending time with our care assistants. It's always our aim to provide not just support, but genuine companionship. We also appreciate your feedback about our office team-being responsive and helpful to your needs is very important to us. Please don't hesitate to reach out if there's ever anything more we can do.

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Review from Sylvia S (Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good work.

Reply from Nirmal Patel, Managing Director at Caremark Chiltern & Three Rivers

Thank you so much for your kind feedback. We truly appreciate your support and are glad to hear you were happy with the service. Please don't hesitate to reach out if there's anything else we can do for you.

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Review from Maxine S (Client) published on 20 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided.

Reply from Nirmal Patel, Managing Director at Caremark Chiltern & Three Rivers

Thank you so much for your kind review! We're thrilled to hear that you felt well cared for during your visits. Providing excellent care and ensuring our customers feel supported and comfortable is at the heart of everything we do. Your feedback means a lot to our team, and it motivates us to continue delivering the highest standard of service. We are always here if you need anything.

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Review from M P (Power of Attorney of Client) published on 16 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark has consistently managed high-quality care for my sister-in-law. Their team takes the initiative to keep me informed of any changes and events, and their care staff have shown empathy, patience and genuine care in sometimes challenging circumstances. It has been hugely reassuring to me and
to the family.

Reply from Nirmal Patel, Managing Director at Caremark Chiltern & Three Rivers

Thank you so much for your kind words and thoughtful feedback. Were truly grateful for the opportunity to support your sister-in-law and to work alongside your family. Our team is committed to providing compassionate, high-quality care, and its heartening to know that our efforts have made a reassuring difference. We deeply value your trust and will continue to do our very best every step of the way.

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Review from I D (Client) published on 16 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since i have my carers my life became so much better easier and calmer i feel safe comfortable and loved from my carers
Thank u so much to the whole team
Stuff and management they r all so supportive and knowledgeable helping their clients in every step of the way

Reply from Nirmal Patel, Managing Director at Caremark Chiltern & Three Rivers

Thank you so much for your kind and heartfelt words. We're truly grateful to hear that having our care assistants in your life has made such a positive difference. Knowing you feel safe, comfortable, and supported means everything to us. Our entire team-care assistants, staff, and management-are committed to providing the highest level of care, and your feedback is a wonderful reminder of why we do what we do. Thank you for trusting us and for being a valued part of our community.

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Review from G H (Client) published on 9 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good carers, service very good.

Reply from Nirmal Patel, Managing Director at Caremark Chiltern & Three Rivers

Thank you so much for your kind words! We're really pleased to hear that you've had a positive experience with our carers and the service overall. Your feedback means a lot to us and motivates our team to keep delivering high-quality care.

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Review from Barry T (Client) published on 8 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and the carers are kind, helpful and considerate working with a professional approach.

Reply from Nirmal Patel, Managing Director at Caremark Chiltern & Three Rivers

Thank you so much for your thoughtful review. We're truly grateful for your kind words about our staff and carers. It's heartening to hear that you found them not only helpful and considerate but also professional in their approach. Well be sure to share your comments with the entire teamthey will be thrilled to know their efforts are making a meaningful difference. Thank you again for your support and trust in us.

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Review from K P (Mother of Client) published on 21 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience has been amazing. The help and support has really changed our lives for the better. The carers are passionate about what they do and extremely kind, caring and understanding. My son has adjusted to having carers very well and has formed some special relationships. He looks forward to
seeing them every week. Thank you for the help and support, it is invaluable!

Reply from Nirmal Patel, Managing Director at Caremark Chiltern & Three Rivers

Thank you so much for sharing such a wonderful review. We're truly touched to hear how our support has made a positive difference in your lives. It's heart warming to know that your son has built such meaningful connections with our carers and looks forward to their visits-this is exactly what we strive for. Your kind words about our team's passion, kindness, and understanding mean the world to us. We're honoured to be part of your journey and are always here for you.

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Review from John B (Husband of Client) published on 21 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and very reliable. Staff are really friendly, motivated and diligent. Visiting times are not always convenient especially in the evenings. Very flexible around hospital visits etc.

Reply from Nirmal Patel, Managing Director at Caremark Chiltern & Three Rivers

Thank you for your lovely feedback and for highlighting the friendliness, motivation, and diligence of our staffit truly means a lot to us. Were also glad to hear that our flexibility around hospital visits has been helpful. We appreciate your comments regarding evening visit times and understand how important convenience is. Were always looking for ways to improve, and your feedback helps us continue striving to provide the best possible service.

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Review from Eileen D (Daughter of Client) published on 17 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark provide a high standard of care and there staff are very efficient, friendly, caring and trustworthy.

Reply from Nirmal Patel, Managing Director at Caremark Chiltern & Three Rivers

Thank you so much for your kind words! Were delighted to hear that youre happy with the care we provide and that our team has made such a positive impression. At Caremark, we take great pride in delivering compassionate, high-quality support, and it means a lot to know that our staff are seen as efficient, friendly, caring, and trustworthy. Your feedback truly encourages us to keep doing our best every day!

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Review from S L (Mother of Client) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark is a good care agency. Since the referral and assessment, everything I asked them for my son is taken into consideration. Carer are lovely always have a smile on their face. They listen to my advice towards my son's care and provide excellent care. It is easy to reach out to the office staff
as well. They are friendly and accommodating. Definitely recommend them to anyone who's looking for a care agency for their loved ones.

Reply from Nirmal Patel, Managing Director at Caremark Chiltern & Three Rivers

Thank you so much for your kind words and thoughtful feedback! We're truly delighted to hear that you've had a positive experience with Caremark and that our team has been able to meet your expectations. It means a lot to us that you feel supported and listened to-your insight is incredibly valuable in helping us provide the best care possible. We'll be sure to pass on your lovely comments to our care assistants and office staff. Thank you again for recommending us-it's an honour to be part of your son's care journey.

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Review from Paul W (Son of Client) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mum receives. The staff are very helpful in all ways. They keep me and my brother well informed about any concerning matters. They are all very friendly, helpful and very caring and me and my brother feel my mum is being looked after and cared for very well.

Reply from Nirmal Patel, Managing Director at Caremark Chiltern & Three Rivers

Thank you for your wonderful feedback! We're so glad to hear that you are happy with the care your mother is receiving. Our team is dedicated to providing compassionate and personalised support, and it's incredibly rewarding to know we've made a positive impact. If there's anything more we can do, please don't hesitate to contact us. Thank you for trusting us to care for your loved one!

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Review from Mark T (Son of Client) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The live-in care for my mother was arranged quickly and efficiently. The quality of care provided has been extremely high. Issues with my mother's eating have been dealt with very sensitively and also with plenty of encouragement. Her personal needs have also been managed very carefully and with dignity.
Monitoring of the environment and the quality of care given has been very thorough. Overall the service we have received and are continuing to receive has been very impressive.

Reply from Nirmal Patel, Managing Director at Caremark Chiltern & Three Rivers

Thank you so much for your kind words. We're delighted to know that you're pleased with the care and support we provide to your mother. Your feedback is greatly appreciated and encourages our team to continue striving for excellence. It's a privilege to care for your loved one. If there's anything further we can assist with, please don't hesitate to get in touch.

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Review from John C (Grandson of Client) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark has provided a high standard of care for my Grandmother. The carers have provided great support with patience and attentive assistance with provision of meals, travelling to medical appointments, aiding walks and dressing.
Sometimes this has been challenging but the carers have dealt with
situations with consideration and respect.
Management of care coverage and administration has been good. The team at Chiltern have been very responsive to queries and getting in touch where required.

Reply from Nirmal Patel, Managing Director at Caremark Chiltern & Three Rivers

Thank you so much for your kind words! We re thrilled to hear you've had such a positive experience. Providing compassionate and reliable care is our top priority, and feedback like this inspires us to continually improve and uphold the high standards of care that our customers deserve. Thank you again for taking the time to share your feedback!

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Review from Pamela L (Mother of Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the standard of care given. The carers work hard to give the best care possible. My daughter is always calm and happy with the carers working with her, they always ask her how she is and how I am.

Reply from Nirmal Patel, Managing Director at Caremark Chiltern & Three Rivers

Thank you so much for your kind words and positive feedback! We are truly grateful for the opportunity to care for your daughter, and it means a lot to hear that you had such a positive experience with our team. We will be sure to pass along your kind words to the team.

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Review from Heather A (Client) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are extremely helpful and kind. Never fail to turn up.
Always have a smile.

Reply from Nirmal Patel, Managing Director at Caremark Chiltern & Three Rivers

Thank you so much for the positive review! Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best possible service. We're thrilled to know that we met your expectations, and we are here to support you in any way we can. Thank you again for your kind words.

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Review from S B (Client) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very helpful, kind, and caring.

Reply from Nirmal Patel, Managing Director at Caremark Chiltern & Three Rivers

Thank you for your wonderful feedback! We're delighted to know you're pleased with our care. It is our privilege to assist, and we are here whenever you need us!

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Review from S E (Client) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the service and I would tell anyone to have Caremark.

Reply from Nirmal Patel, Managing Director at Caremark Chiltern & Three Rivers

Thank you for your wonderful feedback! We're thrilled to hear that you're pleased with our service and support. Knowing that we're making a difference means a lot to us. If you need anything further or have any questions, please don't hesitate to get in touch-we're here to help!

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Review from Barbara P (Client) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Caremark.

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Review from Maeliosa S (Daughter of Client) published on 2 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having carers twice a day has totally improved Dad's quality of life. They are kind and caring and have become real 'friends'.
The office staff are friendly and efficient, always endeavouring to cater for Dad's needs and requirements. Having been very apprehensive at first, we now know that approaching
Caremark was the best decision we ever made. I would recommend the experience to anyone!

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Current Review Score: 10.0 (9.991)

Overview of Review Score

The Review Score of 10 (9.991) out of 10 for Caremark Chiltern & Three Rivers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.991 for Caremark Chiltern & Three Rivers is calculated as follows: ( (107 Excellents x 5) + (1 Goods x 4) ) ÷ 108 Ratings = 4.991

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Chiltern & Three Rivers is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

Meet the Team (7)

Nirmal

Nirmal Patel

Job Title: Managing Director

Joined: 2021

Nirmal is an MBA-qualified Management Consultant, with over 25 years experience in Banking and Finance prior to joining Caremark. He oversees Finance, Corporate Governance, and Business Strategy.

Gabriela

Gabriela Lar

Job Title: Care Manager

Joined: 2017

As a Care Manager, Gabby is passionate about delivering high-quality care. Gabby has successfully completed NVQ Level 2 and Level 3 and is currently working towards her NVQ Level 5 in Leadership and Management in Health and Social Care.


Gabby joined Caremark in 2017 as a Care Support Worker and worked her way up to become a Care Quality Leader, Field care supervisor and later a Care Manager in March 2024.


Gabby thrives on providing high-quality service to our customers and feels honoured to be part of a company which shares the same values and passion for care that she has.

Louise

Louise Swift

Job Title: Field Care Supervisor

Joined: 2018

Louise began her career in the care industry as a Care assistant, quickly demonstrating her dedication and skill. Her hard work and commitment led to her promotion to Field Care Supervisor.


In November 2018, Louise joined Caremark, where she continues to excel in her role.


Louise holds NVQ levels 2 and 3 in Health and Social Care, reflecting her extensive knowledge and expertise. Outside of work, she enjoys spending quality time with her family, exploring new places, and going on holidays.

Florin

Florin Simbotin

Job Title: Field Care Supervisor

Joined: 2021

Florin began his career as a Military Police Officer in the Army before transitioning to the care sector in 2017 as a Care Assistant with another company.


In 2021, he joined Caremark as a Care Assistant and was quickly promoted to Care Quality Leader and then to Field Care Supervisor.


Florin enjoys working with both adults and children, and his sense of humour helps him build strong relationships with clients and carers alike.

Melissa

Melissa Hewette

Job Title: Care Coordinator

Joined: 2018

Melissa joined Caremark in late 2018 as a Care Assistant.


She left in 2019 due to personal reasons but always maintained a soft spot for the organisation.


While working with another agency, Melissa successfully completed her NVQ Level 3. In March 2024, she re-joined Caremark as a Care Coordinator.


Melissa enjoys collaborating with both the office team and the care team. Outside of work, she loves socializing and has a passion for horse riding.

Sophie

Sophie Hutton

Job Title: Care Coordinator

Joined: 2024

Sophie, our dedicated care Coordinator brings a wealth of experience and compassion to our team.


Starting her career as a child care practitioner, Sophie developed a strong foundation in understanding the unique needs of children and families.


With a keen eye for detail and a heart for service, Sophie has seamlessly transitioned into the role of Care Coordinator, where she continues to make a significant impact.


Sophie works tirelessly to ensure that every individual receives personalised attention and care to meet their specific needs.

Indi

Indi Panagoda

Job Title: HR & Marketing Assistant

Joined: 2019

Indi, our Hr & Marketing Assistant, whose journey in the care industry began in 2011. Starting as a Care Assistant with another company.


Indi joined Caremark in 2019 bringing her expertise and passion for caregiving to our team. Her hard work and commitment led to her progression into office roles and to becoming an HR & Marketing Assistant at Caremark.


Indi plays a crucial role in recruiting and supporting staff, ensuring the highest standards of care. With a comprehensive understanding of both frontline care and the inner workings of the office, Indi brings a unique and valuable perspective to her current role.

Frequently Asked Questions about Caremark Chiltern & Three Rivers

What Type of Services does Caremark Chiltern & Three Rivers offer?

Caremark Chiltern & Three Rivers offers Home Care.

How many Carers does Caremark Chiltern & Three Rivers employ?

Caremark Chiltern & Three Rivers employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Chiltern & Three Rivers to verify any information. View our terms and conditions. Caremark Chiltern & Three Rivers has an Enhanced Service - more info.