Esteemed Life Care Coventry

I have previously requested a rota so my mother knows who is attending. This was agreed upon but did not materialise. I have asked for the attendance times to remain constant so my mother does not panic when someone is not there. I was assured I would be called back by the end of the day. This did not happen. The original times have been changed, causing distress on occasion and duplication when my brother or I are present, we are present daily to cook dinner for 1pm.

My mother is very pleased with the carers who are attending her three times a day. Everyone is very kind and willing. Mother has been receiving care from this provider since 14 July and there has only been one instance, when the call had to be early, that has not been in accordance with the arrangements made.

Great service. Very professional, understanding, caring and competent. We are very happy with the service and care my dad is receiving. It has taken a lot of the day to day pressures off our family and given our dad back some of his independence.

Ever since my son started with Esteemed Life Care he's been happy and satisfied with the care he has been receiving, and hasn’t complained about the service. He also seems more satisfied (in comparison with the previous care company) because the carers are skilled and they know how best to handle a disabled person and providing the person with the required assistance. I am happy with Esteemed Life Care and would highly recommend the care company.

Esteemed Life Care Coventry has provided me with a service level that is marvellous and on point. One can feel that the staff that this company sends out is trained adequately and they know what one needs without telling the carer. The carers can help with whatever personal needs/chores I require, and even if one carer doesn't feel comfortable to do a task, she/he will definitely notify one of the other more skilled carers to perform the task on the next shift. All carers are kind and sweet, they treat me nicely and we get along with one another. One thing to point out is that the carers are mostly on time, and if they are running late the carer or the office, will let me know. The manager is also involved in the care, just to check if everything is going well and general stuff and it's easy to get along with him too. Overall this company provides a service that is excellent and can be relied on.

Homecare is the caregiver for my son studying at Warwick University. They are excellent on the way they communicate and on the ground they are very professional. From our side, we rely on them to help our son and they do it excellently. We are really happy with the support they give our son in helping him with his food, well being washing his clothes and cleaning his room. We are really happy and we recommend them to anyone looking for an excellent service.

Keep up the good work.

I am very happy with my mother's care, the carers are all so nice and really look after Mum well. They are very reliable and spend the whole hour with Mum, they have a chat and a cup of tea with her. The company is very supportive to me and Mum, they keep an eye on her health and they speak to me regularly.

Good care.

Only used them for a short time, but I was very happy with the care and communication from the company.

Esteemed Care provided care for my father in October 2019. We were very pleased with the carer who supported my father, who has dementia and mobility issues. We were very grateful to Esteemed Care who stepped in to provide immediate care as my dad suddenly became very unwell and needed urgent care and support. They also contacted the District Nurses on our behalf to provide extended support. The carer was professional, caring and supportive in her approach. They were also very flexible in suspending his care whilst he was hospitalised for a period of time. They have been very professional, supportive and caring and as a family, we would recommend them.

Caring.

Very pleasant.

We have been very pleased with the care my dad has received from Esteemed Life Care. The ladies are very good at following his care plan and take on any other requests we may have.

What does one look for from a care provider? Three things. First, good quality, reliable care - doing what you say you are going to do and delivering good care is the most important thing. Second, flexibility. When problems arise (such as other people unable to help and a short-term request for extra support) we look for the care provider to move quickly and be responsive. And third, ease of doing business. Clients are happy to pay a fair price but the billing and other admin needs to be accurate and friendly. Well, I have to say that Esteemed Life does well on all three of these things.

The care being provided is first-rate, I cannot fault it.

There is a definite willingness there and an eagerness to add new skills sets, I couldn’t be happier.

After more than a month, we are incredibly grateful for the marvellous service Esteemed Life Care provide. We, as a family, feel totally reassured our Mum is in safe hands and our Mum is clearly calmer, brighter and more relaxed. They really have improved the quality of our Mum's life.

Esteemed Life Care are a totally professional caring team. Nothing is too much trouble. On call at any time. I'm very happy to have chosen this company. They give everything and do anything they possibly can.

Very helpful with shopping and odd jobs and always nice to see a friendly face coming in.