Bluebird Care Lewisham & Southwark

Unit 42, Brockley Cross Business Centre, Endwell Road, London SE4 2PD
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9.7 87 Reviews
  • Bluebird Care Lewisham & Southwark, London
Bluebird Care Lewisham & Southwark is a premium home care agency dedicated to preserving the independence and improving the quality of life of vulnerable adults – such as those with challenges around mobility, sensory impairment and dementia – by offering sustainable solutions to some of the problems often associated with frailty, living alone and isolation.

With meticulous attention to infection prevention and control measures, customers can rest assured their care assistants are aware of the risks and how they can be mitigated.

The agency provides a range of home care services, including daily visits, overnight support and live-in care, typically to assist people with personal care and hygiene, meal preparation, managing and administering medication, light housework, shopping and accompaniment on trips outside the home.

However the aim is to do more than simply deliver practical support that meets people’s basic needs: staff aim to go the extra mile so that the customers really get the most out of life – for instance, doing crosswords together, partnering for Scrabble or bridge, resurrecting old hobbies or pursuits, gardening and even assisting with technology, such as laptops, mobile devices and email.

All of this offers older adults around Lewisham & Southwark a realistic alternative to residential care, in order that the clients can continue to live independent and connected lives in the comfort and safety of home, surrounded by cherished memories and where important social networks can be preserved.

All care assistants are carefully vetted, trained to a high-level and regularly supervised by an experienced, professional and local office team never more than a few miles away.
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Care Provided by Bluebird Care Lewisham & Southwark

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36.95

Fees for Over Night & Live-in Care available on request

These prices are only a guideline, please contact Bluebird Care Lewisham & Southwark to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Kate Mortimer (Registered Manager)

Bluebird Care Lewisham & Southwark Reviews (87)

9.7

Bluebird Care Lewisham & Southwark has a Review Score of 9.7 (9.727) out of 10, based on 51 reviews in the last 2 years.
Over all time Bluebird Care Lewisham & Southwark has 87 reviews.

Overall Experience
  • 73
  • 14
  • 0
  • 0
  • 0
Date Published
  • 87
  • 28
  • 41
  • 51
  • 36
Reviewer Connection to Bluebird Care Lewisham & Southwark
  • 34
  • 21
  • 13
  • 8
  • 4
  • 4
  • 1
  • 1
  • 1
Total of 87, showing 81-87
Review from R A (Client) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am satisfied with the help I get from Bluebird carers. They take good care of me - no complaints!
Reply from Ben Davie, Manager at Bluebird Care Lewisham & Southwark

Many thanks for your valued review and best wishes for the festive season! The Bluebird Care Lewisham & Southwark team

  • Staff
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  • Treated with Dignity
  • Value for Money
Review from Joe D (Son of Client) published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has a very good relationship with the carers.
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Review from Alex P (Son of Client) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly service. Our care needs have been met time and time again. The carers are professional and Mum really likes them! When I know they are going to visit, I am really content that mu will be happy and well looked after.
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Review from D P (Daughter of Client) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Complete reliability really does mean peace of mind.
And that is of paramount importance and huge value to us.
Superb service thank you.
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Paul S (Client) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At age 99, I am, fortunately, at this time, only in need of a weekly shopping visit (I cannot walk if I am carrying heavy bags). This has been carried out, without a noticeable mistake, for several months. Other help may be needed in the future.
  • Staff
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  • Treated with Dignity
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Review from Desmond C (Husband of Client) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Professional and caring. Well supervised. Carers are capable and supportive.
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  • Treated with Dignity
  • Value for Money
Review from Jacqueline M (Daughter of Client) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the standard of care provided by Bluebird to be exemplary. The ethos of this organisation is both kind and efficient. Bluebird have not only cared for my mother but also supported us as a family through some difficult times. We are grateful to them and trust them.
  • Staff
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  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Bluebird Care Lewisham & Southwark is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 51 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.727 for Bluebird Care Lewisham & Southwark is calculated as follows: ( (227 Excellents x 5) + (71 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 304 Ratings = 4.727
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Lewisham & Southwark is based on 51 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (1)

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Kate Mortimer

Job Title: Registered Care Manager Joined: 2010

Kate joined Bluebird Care in 2010. Her customer service skills and “can-do” attitude were quickly noticed and it was not long before she was promoted to Care Supervisor.


After nearly 3 years Kate left to take a position as Senior Carer at a luxury care home in Bexley, South East London, where she managed a team of carers and gained further, valuable insight into the care of vulnerable adults with complex care needs - as well as the management of people!


We’re delighted to have Kate back in the Bluebird Care family, in a new venture where her experience and attitude will be of real benefit.


After many years working for Bluebird Care Kate has now taken on the exciting new role of Registered Manager.


With her knowledge, experience, and a great team behind her, she looks forward to the new challenges ahead.


Kate says 'I have always loved and enjoyed my work in health care so becoming a Registered Manager is the next natural step for me. It is so lovely to be able to do a job I love and make a difference in people's lives.'

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Lewisham & Southwark to verify any information. View our terms and conditions. Bluebird Care Lewisham & Southwark has an Enhanced Service - more info.