Bluebird Care Lewisham & Southwark

Unit 42, Brockley Cross Business Centre, Endwell Road, London SE4 2PD
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9.7 87 Reviews
  • Bluebird Care Lewisham & Southwark, London
Bluebird Care Lewisham & Southwark is a premium home care agency dedicated to preserving the independence and improving the quality of life of vulnerable adults – such as those with challenges around mobility, sensory impairment and dementia – by offering sustainable solutions to some of the problems often associated with frailty, living alone and isolation.

With meticulous attention to infection prevention and control measures, customers can rest assured their care assistants are aware of the risks and how they can be mitigated.

The agency provides a range of home care services, including daily visits, overnight support and live-in care, typically to assist people with personal care and hygiene, meal preparation, managing and administering medication, light housework, shopping and accompaniment on trips outside the home.

However the aim is to do more than simply deliver practical support that meets people’s basic needs: staff aim to go the extra mile so that the customers really get the most out of life – for instance, doing crosswords together, partnering for Scrabble or bridge, resurrecting old hobbies or pursuits, gardening and even assisting with technology, such as laptops, mobile devices and email.

All of this offers older adults around Lewisham & Southwark a realistic alternative to residential care, in order that the clients can continue to live independent and connected lives in the comfort and safety of home, surrounded by cherished memories and where important social networks can be preserved.

All care assistants are carefully vetted, trained to a high-level and regularly supervised by an experienced, professional and local office team never more than a few miles away.
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Care Provided by Bluebird Care Lewisham & Southwark

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36.95

Fees for Over Night & Live-in Care available on request

These prices are only a guideline, please contact Bluebird Care Lewisham & Southwark to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Kate Mortimer (Registered Manager)

Bluebird Care Lewisham & Southwark Reviews (87)

9.7

Bluebird Care Lewisham & Southwark has a Review Score of 9.7 (9.727) out of 10, based on 51 reviews in the last 2 years.
Over all time Bluebird Care Lewisham & Southwark has 87 reviews.

Overall Experience
  • 73
  • 14
  • 0
  • 0
  • 0
Date Published
  • 87
  • 28
  • 41
  • 51
  • 36
Reviewer Connection to Bluebird Care Lewisham & Southwark
  • 34
  • 21
  • 13
  • 8
  • 4
  • 4
  • 1
  • 1
  • 1
Total of 87, showing 41-60
Review from Dave C (Client) assisted by family/friend published on 22 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are always very friendly and helpful. It's really good to have the same carers, who know me, come and visit.
Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Thank you for taking the time to review Bluebird Care Lewisham & Southwark. We are pleased to read your positive feedback about your experience of using our service.

  • Staff
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Review from M S (Cousin of Client) published on 11 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first contact with Bluebird Care to present date, we have been supported and our relative has been treated kindly and respectfully and so have we too.
It is good to know that should our relative need more help, Bluebird Care can be more involved but meanwhile, the first steps are going well.
We
are so grateful and relieved to have found Bluebird Care and so is our relative, the service user.
Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely words and five-star review.

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Review from Sylvestra L (Daughter of Client) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird Care has supported by mother in living almost independently at home. The carers have been sensitive and flexible, according to Mum's wishes and responding to her needs. We have felt listened to and understood as a family. and everyone we have dealt with has been wise, experienced and good-humoured.
Mum's transition at age 96, from total independence to accepting some assistance, could not have been managed better. Her carers were well matched and she developed trusting relationships.
Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We appreciate your lovely words and glad we were able to look after your mum while she was at home.

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Review from Elsie M (Client) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for your care and help.
Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely words.

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Review from Jasminka T (Daughter of Client) published on 1 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird Care's service is very consistent and well-organised. We are very happy with the cooperation.
Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely words and five-star review.

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Review from Julia S (Daughter of Client) published on 26 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been using Bluebird Care for more than three years to support our 100-year-old father in his home. Throughout this time, the care has been fantastic - Dad's needs are always met and care has been adjusted, as necessary, over this time. His carers treat him with dignity and the continuity of
care has meant they have developed good relationships with Dad. Dad was independent and we have peace of mind. We cannot praise them enough. Office staff are also very kind and helpful and I am confident they will deal with any concern.
Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely words and five-star review.

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Anshu S (Son of Client) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird Care has been helping with Mum's care for a number of years now.
The quality and level of care and professionalism is very high but even more importantly is that the carers and office staff are always very friendly and easy to communicate with.
Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely comments.

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  • Value for Money
Review from Jennifer P (Wife of Client) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had carers for my husband and who has dementia for about three years. The service has been outstanding, reliable, compassionate carers, administration is supportive and I feel safe with Bluebird Care.
Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely comments.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B T (Niece of Client) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the supervisors/organisers of the service my uncle received very good.
I was informed quickly of any issues/concerns with my uncle (who is very frail and has dementia). Staff were kind and caring.
Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely comments.

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Helen W (Client) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm so happy to be with Bluebird because I'm looked after so well and the office staff and carers are kind and helpful.
Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely words and five-star review.

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  • Care / Support
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  • Treated with Dignity
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Review from Jennifer H (Wife of Client) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have used Bluebird Care for three years now. The carers are really excellent and I look forward to them coming to help my husband.
Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for the five-star review. We really appreciate your feedback.

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Review from J K (Wife of Client) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our experience of Bluebird Care Lewisham & Southwark has so far been very satisfactory. The communication and service offered have proved helpful and we would recommend the agency to others needing domiciliary support.
Reply from Becky Smith, Reviews Team at Bluebird Care Lewisham & Southwark

Thank you so much for taking the time to review Bluebird Care Lewisham and Southwark, we really appreciate your feedback and are extremely pleased to read that you would recommend us to others needing support.

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Review from Edna P (Daughter of Client) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We use Bluebell Care for the befriending support to support Mum. The service has been excellent. The carer was very professional and sympathetic to what we needed. Her personable and sensitive manner put Mum at ease and the match to the carer was excellent. We would highly recommend!
Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for this 5 star review!
We really appreciate your comments.

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Review from M F (Daughter of Client) published on 9 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with the care provided previously. We are now having to increase the care package and hope this continues to be as good.
Mum's carer has been marvellous - very good for her well-being.
Reply from Ben Davie, Digital Marketing Manager at Bluebird Care Lewisham & Southwark

Very pleased to read that you have been happy with the service provided to Mum - and many thanks for taking the time to leave this review!

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Review from Joyce D (Client) published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with care given. Ladies very pleasant and helpful. We have a laugh which makes my day.
Reply from Ben Davie, Digital Marketing Manager at Bluebird Care Lewisham & Southwark

Thank you for this stellar five-star feedback, Joyce! We're really happy to learn that you have a laugh with your carers. Humour and some light-hearted cheer is one of the most important yet underrated and least talked about aspects of homecare.

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Review from Kate D (Daughter of Client) published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are cheerful and kind to our mum and the coordinator has been flexible in responding to her changing care needs.
Reply from Ben Davie, Digital Marketing Manager at Bluebird Care Lewisham & Southwark

Many thanks for this five-star feedback, Kate! We really appreciate it.

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Review from Lillie T (Client) assisted by family/friend published on 30 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Usually, very punctual, odd occasions they get held up by traffic. Always polite, helpful and friendly. Willing to do what is asked of them. Always respectful and cheerful.
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Review from Mary J (Wife of Client) published on 12 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Another really satisfied year of care from Bluebird. Our carer is exceptional and we value her visits and attention. Also, I was able to have a week's holiday confident I was leaving my husband with appropriate care. A very satisfied customer.
Reply from Steve Davie, Director at Bluebird Care Lewisham & Southwark

Thanks so much for taking the time to provide this review Mary and I'm really pleased to hear that you've had such a good year with your care team.

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Review from Robert L (Client) assisted by family/friend published on 9 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My regular carer is always punctual and willing to undertake extra tasks for my wife also. Bluebird always adapts to requirements and gives extra help when necessary.
Reply from Steve Davie, Director at Bluebird Care Lewisham & Southwark

Many thanks for this review of our services. We really appreciate the feedback.

  • Staff
  • Care / Support
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  • Treated with Dignity
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Review from Jennifer P (Wife of Client) published on 28 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, caring and supportive service.
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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Bluebird Care Lewisham & Southwark is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 51 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.727 for Bluebird Care Lewisham & Southwark is calculated as follows: ( (227 Excellents x 5) + (71 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 304 Ratings = 4.727
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Lewisham & Southwark is based on 51 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (1)

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Kate Mortimer

Job Title: Registered Care Manager Joined: 2010

Kate joined Bluebird Care in 2010. Her customer service skills and “can-do” attitude were quickly noticed and it was not long before she was promoted to Care Supervisor.


After nearly 3 years Kate left to take a position as Senior Carer at a luxury care home in Bexley, South East London, where she managed a team of carers and gained further, valuable insight into the care of vulnerable adults with complex care needs - as well as the management of people!


We’re delighted to have Kate back in the Bluebird Care family, in a new venture where her experience and attitude will be of real benefit.


After many years working for Bluebird Care Kate has now taken on the exciting new role of Registered Manager.


With her knowledge, experience, and a great team behind her, she looks forward to the new challenges ahead.


Kate says 'I have always loved and enjoyed my work in health care so becoming a Registered Manager is the next natural step for me. It is so lovely to be able to do a job I love and make a difference in people's lives.'

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