Bluebird Care Lewisham & Southwark

Unit 42, Brockley Cross Business Centre, Endwell Road, London SE4 2PD
Review Us
9.7 83 Reviews
  • Bluebird Care Lewisham & Southwark, London
Bluebird Care Lewisham & Southwark is a premium home care agency dedicated to preserving the independence and improving the quality of life of vulnerable adults – such as those with challenges around mobility, sensory impairment and dementia – by offering sustainable solutions to some of the problems often associated with frailty, living alone and isolation.

With meticulous attention to infection prevention and control measures, customers can rest assured their care assistants are aware of the risks and how they can be mitigated.

The agency provides a range of home care services, including daily visits, overnight support and live-in care, typically to assist people with personal care and hygiene, meal preparation, managing and administering medication, light housework, shopping and accompaniment on trips outside the home.

However the aim is to do more than simply deliver practical support that meets people’s basic needs: staff aim to go the extra mile so that the customers really get the most out of life – for instance, doing crosswords together, partnering for Scrabble or bridge, resurrecting old hobbies or pursuits, gardening and even assisting with technology, such as laptops, mobile devices and email.

All of this offers older adults around Lewisham & Southwark a realistic alternative to residential care, in order that the clients can continue to live independent and connected lives in the comfort and safety of home, surrounded by cherished memories and where important social networks can be preserved.

All care assistants are carefully vetted, trained to a high-level and regularly supervised by an experienced, professional and local office team never more than a few miles away.

Show Bluebird Care Lewisham & Southwark on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Adult Home Care (18+)
  • Younger Adult Care (18-65)
  • Older Person Care (65+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Cleaning Service
  • Companionship
  • Laundry Service

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £36.95

Fees for Over Night & Live-in Care available on request

These prices are only a guideline, please contact Bluebird Care Lewisham & Southwark to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Kate Mortimer (Registered Manager)

Bluebird Care Lewisham & Southwark Reviews (83)

Total of 83, showing 41-60
9.7

Bluebird Care Lewisham & Southwark has a Review Score of 9.7 (9.686) out of 10, based on 48 reviews in the last 2 years. Over all time Bluebird Care Lewisham & Southwark has 83 reviews.

Overall Experience

  • 68
  • 15
  • 0
  • 0
  • 0

Date Published

83
20
38
48
35

Review from Julia S (Daughter of Client) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Bluebird Care for more than three years to support our 100-year-old father in his home. Throughout this time, the care has been fantastic - Dad's needs are always met and care has been adjusted, as necessary, over this time. His carers treat him with dignity and the continuity of
care has meant they have developed good relationships with Dad. Dad was independent and we have peace of mind. We cannot praise them enough. Office staff are also very kind and helpful and I am confident they will deal with any concern.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely words and five-star review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anshu S (Son of Client) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has been helping with Mum's care for a number of years now.
The quality and level of care and professionalism is very high but even more importantly is that the carers and office staff are always very friendly and easy to communicate with.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely comments.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jennifer P (Wife of Client) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had carers for my husband and who has dementia for about three years. The service has been outstanding, reliable, compassionate carers, administration is supportive and I feel safe with Bluebird Care.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely comments.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B T (Niece of Client) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the supervisors/organisers of the service my uncle received very good.
I was informed quickly of any issues/concerns with my uncle (who is very frail and has dementia). Staff were kind and caring.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely comments.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen W (Client) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so happy to be with Bluebird because I'm looked after so well and the office staff and carers are kind and helpful.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely words and five-star review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jennifer H (Wife of Client) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Bluebird Care for three years now. The carers are really excellent and I look forward to them coming to help my husband.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for the five-star review. We really appreciate your feedback.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J K (Wife of Client) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience of Bluebird Care Lewisham & Southwark has so far been very satisfactory. The communication and service offered have proved helpful and we would recommend the agency to others needing domiciliary support.

Reply from Becky Smith, Reviews Team at Bluebird Care Lewisham & Southwark

Thank you so much for taking the time to review Bluebird Care Lewisham and Southwark, we really appreciate your feedback and are extremely pleased to read that you would recommend us to others needing support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Edna P (Daughter of Client) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We use Bluebell Care for the befriending support to support Mum. The service has been excellent. The carer was very professional and sympathetic to what we needed. Her personable and sensitive manner put Mum at ease and the match to the carer was excellent. We would highly recommend!

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for this 5 star review!
We really appreciate your comments.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M F (Daughter of Client) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care provided previously. We are now having to increase the care package and hope this continues to be as good.
Mum's carer has been marvellous - very good for her well-being.

Reply from Ben Davie, Digital Marketing Manager at Bluebird Care Lewisham & Southwark

Very pleased to read that you have been happy with the service provided to Mum - and many thanks for taking the time to leave this review!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joyce D (Client) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with care given. Ladies very pleasant and helpful. We have a laugh which makes my day.

Reply from Ben Davie, Digital Marketing Manager at Bluebird Care Lewisham & Southwark

Thank you for this stellar five-star feedback, Joyce! We're really happy to learn that you have a laugh with your carers. Humour and some light-hearted cheer is one of the most important yet underrated and least talked about aspects of homecare.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kate D (Daughter of Client) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are cheerful and kind to our mum and the coordinator has been flexible in responding to her changing care needs.

Reply from Ben Davie, Digital Marketing Manager at Bluebird Care Lewisham & Southwark

Many thanks for this five-star feedback, Kate! We really appreciate it.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lillie T (Client) assisted by family/friend published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Usually, very punctual, odd occasions they get held up by traffic. Always polite, helpful and friendly. Willing to do what is asked of them. Always respectful and cheerful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mary J (Wife of Client) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Another really satisfied year of care from Bluebird. Our carer is exceptional and we value her visits and attention. Also, I was able to have a week's holiday confident I was leaving my husband with appropriate care. A very satisfied customer.

Reply from Steve Davie, Director at Bluebird Care Lewisham & Southwark

Thanks so much for taking the time to provide this review Mary and I'm really pleased to hear that you've had such a good year with your care team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Robert L (Client) assisted by family/friend published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My regular carer is always punctual and willing to undertake extra tasks for my wife also. Bluebird always adapts to requirements and gives extra help when necessary.

Reply from Steve Davie, Director at Bluebird Care Lewisham & Southwark

Many thanks for this review of our services. We really appreciate the feedback.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jennifer P (Wife of Client) published on 28 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring and supportive service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Shirley L (Client) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are a very helpful, caring group of people. I look forward to them coming and being kind and thoughtful.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Lewisham & Southwark

Thanks for taking the time to submit this feedback, Shirley. We're really pleased to learn that you're happy with the service and look forward to our visiting.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Terry D (Client) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer who comes to see me is very kind and caring and always looks after my best interests and also helps me with any problems I may have.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Lewisham & Southwark

Thanks for your feedback, Terry. Glad to hear that you feel well-supported by your carer.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C P (Son of Client) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird Care began in February 2022, replacing carers allocated by the council. Punctuality is excellent and all Dad's regular carers provide a very good level of care. In recent months I have finally been able to enjoy a few short breaks away with my partner. All has been well during these breaks
and the openpass App is extremely useful in keeping up to date.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Lewisham & Southwark

We're very pleased to learn that you've been happy with the service, and that you've had the peace of mind to get away yourself. Many thanks for taking the time to review us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C C (Husband of Client) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Bluebird Care very friendly, flexible and helpful altogether. Nice to have a really caring agency when the reason to use one is such a sad one.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Lewisham & Southwark

Thank you for taking the time to leave this review, very pleased to learn you're happy with the service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from V P (Client) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird are welcome to visit me, when there is time for them. I enjoy visits from them.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review us, we really appreciate it!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.686)

Overview of Review Score

The Review Score of 9.7 (9.686) out of 10 for Bluebird Care Lewisham & Southwark is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.686 for Bluebird Care Lewisham & Southwark is calculated as follows: ( (201 Excellents x 5) + (82 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 287 Ratings = 4.686

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Lewisham & Southwark is based on 48 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (4)

Meet the Team (1)

No image found

Kate Mortimer

Job Title: Registered Care Manager

Joined: 2010

Kate joined Bluebird Care in 2010. Her customer service skills and “can-do” attitude were quickly noticed and it was not long before she was promoted to Care Supervisor.


After nearly 3 years Kate left to take a position as Senior Carer at a luxury care home in Bexley, South East London, where she managed a team of carers and gained further, valuable insight into the care of vulnerable adults with complex care needs - as well as the management of people!


We’re delighted to have Kate back in the Bluebird Care family, in a new venture where her experience and attitude will be of real benefit.


After many years working for Bluebird Care Kate has now taken on the exciting new role of Registered Manager.


With her knowledge, experience, and a great team behind her, she looks forward to the new challenges ahead.


Kate says 'I have always loved and enjoyed my work in health care so becoming a Registered Manager is the next natural step for me. It is so lovely to be able to do a job I love and make a difference in people's lives.'

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Lewisham & Southwark to verify any information. View our terms and conditions. Bluebird Care Lewisham & Southwark has an Enhanced Service - more info.