Bluebird Care Lewisham & Southwark

Unit 42, Brockley Cross Business Centre, Endwell Road, London SE4 2PD
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9.7 86 Reviews
  • Bluebird Care Lewisham & Southwark, London
Bluebird Care Lewisham & Southwark is a premium home care agency dedicated to preserving the independence and improving the quality of life of vulnerable adults – such as those with challenges around mobility, sensory impairment and dementia – by offering sustainable solutions to some of the problems often associated with frailty, living alone and isolation.

With meticulous attention to infection prevention and control measures, customers can rest assured their care assistants are aware of the risks and how they can be mitigated.

The agency provides a range of home care services, including daily visits, overnight support and live-in care, typically to assist people with personal care and hygiene, meal preparation, managing and administering medication, light housework, shopping and accompaniment on trips outside the home.

However the aim is to do more than simply deliver practical support that meets people’s basic needs: staff aim to go the extra mile so that the customers really get the most out of life – for instance, doing crosswords together, partnering for Scrabble or bridge, resurrecting old hobbies or pursuits, gardening and even assisting with technology, such as laptops, mobile devices and email.

All of this offers older adults around Lewisham & Southwark a realistic alternative to residential care, in order that the clients can continue to live independent and connected lives in the comfort and safety of home, surrounded by cherished memories and where important social networks can be preserved.

All care assistants are carefully vetted, trained to a high-level and regularly supervised by an experienced, professional and local office team never more than a few miles away.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36.95

Fees for Over Night & Live-in Care available on request

These prices are only a guideline, please contact Bluebird Care Lewisham & Southwark to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Kate Mortimer (Registered Manager)

Bluebird Care Lewisham & Southwark Reviews (86)

9.7

Bluebird Care Lewisham & Southwark has a Review Score of 9.7 (9.696) out of 10, based on 50 reviews in the last 2 years.
Over all time Bluebird Care Lewisham & Southwark has 86 reviews.

Overall Experience
  • 70
  • 16
  • 0
  • 0
  • 0
Date Published
  • 86
  • 26
  • 42
  • 50
  • 36
Reviewer Connection to Bluebird Care Lewisham & Southwark
  • 33
  • 20
  • 14
  • 8
  • 4
  • 4
  • 1
  • 1
  • 1
Total of 86, showing 21-40
Review from J B (Daughter of Client) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers who come are great. A particular member of staff is outstanding and is brilliant at recognising my dad's priorities. Walking with him in the park is particularly precious. Dad loves the coffee mornings!
Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words and we love seeing your dad at our coffee mornings.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Anne L (Client) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carer always arrives on time. Willing to carry out all the task requested. Illustrated great adaptability.
Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Tony W (Husband of Client) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience of Bluebird,Lewisham, from our very first contact has been 100%. They are so professional and it is obvious they have been highly trained. An absolute pleasure to have Care from
We were recommended by a friend to try Bluebird, and we would not hesitate to do the same.
Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words and so pleased you are happy with our service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J W (Wife of Client) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Efficiency, kindness and adaptability in meeting our needs sums up what we think about Bluebird.
Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Trevor C (Client) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers provided a good level of service, which is mostly ordinary domestic duties eg laundry & general cleaning.
Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Isle S (Client) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is nice to have carers coming to help me especially at nighttime, I am satisfied with the service.
Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We are glad that we are able to support you to be able to stay living in your own home.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Doreen B (Client) published on 12 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the carers I have had to be caring, helpful and nothing is too much trouble and they are willing to undertake any task. I have always been treated with dignity and my privacy respected. Their arrival has always been within the time conditions, other clients taken into consideration.
Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We are glad that we are able to support you to be able to stay living in your own home.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Liz W (Daughter of Client) published on 10 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird Care has been visiting Mum for the past month. The staff have been really great and have established a positive relationship with her. This is amazing especially as Mum was adamant that she didn't want carers at all. I am going away for a couple of months and feel confident that I am leaving
Mum in great hands.
Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words and five-star review

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jenny W (Client) published on 10 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with Bluebird has been excellent. All the carers have been efficient, professional, caring and able to notice and do things that I might need. I have been very satisfied with the service.
Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words and five-star review

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B C (Client) published on 10 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bluebird Care is doing a good job.
Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We are glad that we are able to support you to be able to stay living in your own home.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rebekah K (Daughter of Client) published on 5 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly mother has thrived under the care and support provided by Bluebird Care Lewisham & Southwark carers following discharge from hospital.
Every carer has been polite, amenable and caring, reporting back any concerns.
They have helped her to transgress from needing care to monitoring and prompting
as required as part of her rehabilitation post-surgery.
They have also provided warm companionship whilst she has been isolated and less able to get out, which is so important for her cognitively.
They certainly have all supported her holistically and there have never been any issues - as we experienced with another agency provided for my late father. Bluebird has restored my mother's confidence in herself and in the care profession.
Further, the initial then regular contact and support from their care supervisor, who is both knowledgeable, helpful and understanding, has been fantastic.
We would have no hesitation in recommending Bluebird Lewisham & Southwark, thank you!
Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely words and five-star review.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Anne B (Wife of Client) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird Care support carers have been of great support and helped me cope with my new(ish) role of full-time carer. Continuity of care has been an essential part of this.
Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely words and five-star review.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Daphne B (Wife of Client) published on 26 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird cares have always been very good. They are helpful and pleasant and get on well with the client. I have not had any issues with punctuality and they sometimes stay a little beyond the leaving time. I have no concerns when I leave the client in their care.
Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We are glad that we are able to support you to be able to stay living in your own home.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Errol F (Son of Client) published on 26 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird Care are the help that my mother needs and has also helped me to take care of Mum properly. Thank you, Bluebird.
Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely words and five-star review.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C C (Son of Client) published on 25 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally happy with the care.
Would like the carer to come either on time or slightly after 8 am (not too early).
Carers are professional, helpful and courteous.
Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We are glad that we are able to support you to be able to stay living in your own home.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Anne A (Client) published on 14 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the carers to be very kind, helpful and friendly. They treated me with respect and at no point did I feel patronised. They came at the agreed time and stayed to the morning, without fail. The organisation was very efficient and reassuring. I have recommended them to friends in case they need
help.
Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely words!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J S (Daughter of Client) published on 8 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum and I value the complete care package with Bluebird Care, visits twice a day.
I'm not sure how I would manage Mum's care without them.
Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely words and five-star review.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Dave C (Client) assisted by family/friend published on 22 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are always very friendly and helpful. It's really good to have the same carers, who know me, come and visit.
Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Thank you for taking the time to review Bluebird Care Lewisham & Southwark. We are pleased to read your positive feedback about your experience of using our service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M S (Cousin of Client) published on 11 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first contact with Bluebird Care to present date, we have been supported and our relative has been treated kindly and respectfully and so have we too.
It is good to know that should our relative need more help, Bluebird Care can be more involved but meanwhile, the first steps are going well.
We
are so grateful and relieved to have found Bluebird Care and so is our relative, the service user.
Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham & Southwark. We really appreciate your lovely words and five-star review.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Elizabeth B (Wife of Client) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very pleased with the service we receive from all our regular carers. They are prompt, professional and kind and we enjoy meeting them.
Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Thank you for taking the time to review Bluebird Care Lewisham and Southwark. We are pleased to read your positive feedback about your experience of using our service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for Bluebird Care Lewisham & Southwark is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 50 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.696 for Bluebird Care Lewisham & Southwark is calculated as follows: ( (214 Excellents x 5) + (79 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 299 Ratings = 4.696
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Lewisham & Southwark is based on 50 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (1)

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Kate Mortimer

Job Title: Registered Care Manager Joined: 2010

Kate joined Bluebird Care in 2010. Her customer service skills and “can-do” attitude were quickly noticed and it was not long before she was promoted to Care Supervisor.


After nearly 3 years Kate left to take a position as Senior Carer at a luxury care home in Bexley, South East London, where she managed a team of carers and gained further, valuable insight into the care of vulnerable adults with complex care needs - as well as the management of people!


We’re delighted to have Kate back in the Bluebird Care family, in a new venture where her experience and attitude will be of real benefit.


After many years working for Bluebird Care Kate has now taken on the exciting new role of Registered Manager.


With her knowledge, experience, and a great team behind her, she looks forward to the new challenges ahead.


Kate says 'I have always loved and enjoyed my work in health care so becoming a Registered Manager is the next natural step for me. It is so lovely to be able to do a job I love and make a difference in people's lives.'

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