Bluebird Care Lewisham & Southwark

Unit 42, Brockley Cross Business Centre, Endwell Road, London SE4 2PD
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9.7 83 Reviews
  • Bluebird Care Lewisham & Southwark, London
Bluebird Care Lewisham & Southwark is a premium home care agency dedicated to preserving the independence and improving the quality of life of vulnerable adults – such as those with challenges around mobility, sensory impairment and dementia – by offering sustainable solutions to some of the problems often associated with frailty, living alone and isolation.

With meticulous attention to infection prevention and control measures, customers can rest assured their care assistants are aware of the risks and how they can be mitigated.

The agency provides a range of home care services, including daily visits, overnight support and live-in care, typically to assist people with personal care and hygiene, meal preparation, managing and administering medication, light housework, shopping and accompaniment on trips outside the home.

However the aim is to do more than simply deliver practical support that meets people’s basic needs: staff aim to go the extra mile so that the customers really get the most out of life – for instance, doing crosswords together, partnering for Scrabble or bridge, resurrecting old hobbies or pursuits, gardening and even assisting with technology, such as laptops, mobile devices and email.

All of this offers older adults around Lewisham & Southwark a realistic alternative to residential care, in order that the clients can continue to live independent and connected lives in the comfort and safety of home, surrounded by cherished memories and where important social networks can be preserved.

All care assistants are carefully vetted, trained to a high-level and regularly supervised by an experienced, professional and local office team never more than a few miles away.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Cleaning Service
  • Companionship
  • Laundry Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £36.95

Fees for Over Night & Live-in Care available on request

These prices are only a guideline, please contact Bluebird Care Lewisham & Southwark to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Kate Mortimer (Registered Manager)

Bluebird Care Lewisham & Southwark Reviews (83)

Total of 83, showing 1-20
9.7

Bluebird Care Lewisham & Southwark has a Review Score of 9.7 (9.686) out of 10, based on 48 reviews in the last 2 years. Over all time Bluebird Care Lewisham & Southwark has 83 reviews.

Overall Experience

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Date Published

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Review from Pat A (Client) published on 29 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I much appreciate my Bluebird carers. They are all so approachable and I love to chat with them. I feel that I can learn to trust them and not worry about anything that I say; also to help me with personal tasks, that initially I would have worried about asking them to do.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words

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Review from Linda W (Partner of Client) published on 25 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service friendly carers.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words and five-star review

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Review from Sharon M (Next of Kin) published on 30 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, we are very satisfied with the care and support received. Nothing is too much trouble for the team; staff go above and beyond.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words and five-star review

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Review from Gillian C (Client) published on 30 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I really appreciate regular carers and the two who do my personal care in the mornings are excellent.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words

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Review from E C (Client) published on 30 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Bluebird a very satisfactory company. Care is taken to ensure one is comfortable and content with the service.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words

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Review from Gabriella N (Niece of Client) published on 18 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle lived alone and was supported by bluebird careers for several years. They were all excellent , turned up on time, and gave him the support he needed. The office staff equally efficient, backing up extra visits whenever needed and showing compassion and support to myself also. The manageress
also checking in with me with updates. I cannot praise the support given , and although not allowed to mention names, there were a few carers that became firm favourites with my uncle and he always looked forward to them turning up. My uncle is now in a home, and one of his carers continues with visits weekly to continue the support and companionship. For my part, It is so reassuring to be able to get her extra feedback on his condition.---- if u are reading this , you know who you are, and we thank you more than words can tell.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We love looking after your Uncle and your lovely kind words are appreciate. I will make sure your message is passed on to the whole of the care team!.

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Review from Alison B (Daughter of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so impressed with all the people who come to care for my 97 year old mother. They are professional and committed and above all kind. They approach their job with thoughtfulness and skill and are much appreciated.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words

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Review from Melvin G (Son of Client) published on 15 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The company are very helpful and considerate on all aspects of the caring arrangements. I would recommend them to anyone wanting additional support.

Reply from Delali Kukah, Marketing Manager at Bluebird Care Lewisham & Southwark

Thank you for your kind feedback and recommendation. We're so pleased to hear you've found our team helpful and considerate. It's a pleasure to support you.

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Review from Sue C (Wife of Client) published on 15 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the service. The carers are professional and look after my husband very well. When I ring the office, my calls are promptly answered and carefully dealt with.

Reply from Delali Kukah, Marketing Manager at Bluebird Care Lewisham & Southwark

Thank you for your lovely feedback. We're so pleased to hear you're happy with the care your husband receives and that our office team has been responsive and supportive. It means a lot to us.

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Review from A M (Daughter of Client) published on 15 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird provide good services. Carers provide all needs.

Reply from Delali Kukah, Marketing Manager at Bluebird Care Lewisham & Southwark

Thank you for your feedback. We're glad to hear you're happy with the service and that our carers are meeting your needs.

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Review from Anna D (Wife of Client) published on 15 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I know someone comes while I am out in case he needs something. Makes me feel reassured.

Reply from Delali Kukah, Marketing Manager at Bluebird Care Lewisham & Southwark

Thank you for your kind words. We're so pleased to hear our support gives you peace of mind - that's exactly what we're here for.

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Review from Sarah W (Daughter of Client) published on 13 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The daily care Bluebird provides gives me peace of mind allowing me to work out of the house daily. I know my mother is helped with hygiene and given food and companionship.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words.

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Review from Denise G (Daughter of Client) published on 29 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care mum receives from Bluebird. Mum enjoys seeing the carers and it gives me peace of mind to know mum is well looked after.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words and five-star review

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Review from Annie W (Relative of Client) published on 28 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have taken a lot of worry from me knowing that someone sees him every morning and evening. The house is much cleaner and is always tidy. I know that someone is encouraging him to eat and drink.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words.

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Management

Treated with Dignity

Value for Money

Review from J B (Daughter of Client) published on 24 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who come are great. A particular member of staff is outstanding and is brilliant at recognising my dad's priorities. Walking with him in the park is particularly precious. Dad loves the coffee mornings!

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words and we love seeing your dad at our coffee mornings.

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Review from Anne L (Client) published on 22 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer always arrives on time. Willing to carry out all the task requested. Illustrated great adaptability.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words.

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Review from Tony W (Husband of Client) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Bluebird,Lewisham, from our very first contact has been 100%. They are so professional and it is obvious they have been highly trained. An absolute pleasure to have Care from
We were recommended by a friend to try Bluebird, and we would not hesitate to do the same.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words and so pleased you are happy with our service.

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Review from J W (Wife of Client) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficiency, kindness and adaptability in meeting our needs sums up what we think about Bluebird.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words.

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Treated with Dignity

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Review from Trevor C (Client) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers provided a good level of service, which is mostly ordinary domestic duties eg laundry & general cleaning.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words.

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Value for Money

Review from Isle S (Client) published on 1 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is nice to have carers coming to help me especially at nighttime, I am satisfied with the service.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We are glad that we are able to support you to be able to stay living in your own home.

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Current Review Score: 9.7 (9.686)

Overview of Review Score

The Review Score of 9.7 (9.686) out of 10 for Bluebird Care Lewisham & Southwark is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.686 for Bluebird Care Lewisham & Southwark is calculated as follows: ( (201 Excellents x 5) + (82 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 287 Ratings = 4.686

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Lewisham & Southwark is based on 48 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

Meet the Team (1)

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Kate Mortimer

Job Title: Registered Care Manager

Joined: 2010

Kate joined Bluebird Care in 2010. Her customer service skills and “can-do” attitude were quickly noticed and it was not long before she was promoted to Care Supervisor.


After nearly 3 years Kate left to take a position as Senior Carer at a luxury care home in Bexley, South East London, where she managed a team of carers and gained further, valuable insight into the care of vulnerable adults with complex care needs - as well as the management of people!


We’re delighted to have Kate back in the Bluebird Care family, in a new venture where her experience and attitude will be of real benefit.


After many years working for Bluebird Care Kate has now taken on the exciting new role of Registered Manager.


With her knowledge, experience, and a great team behind her, she looks forward to the new challenges ahead.


Kate says 'I have always loved and enjoyed my work in health care so becoming a Registered Manager is the next natural step for me. It is so lovely to be able to do a job I love and make a difference in people's lives.'

Frequently Asked Questions about Bluebird Care Lewisham & Southwark

What Type of Services does Bluebird Care Lewisham & Southwark offer?

Bluebird Care Lewisham & Southwark offers Home Care.

How many Carers does Bluebird Care Lewisham & Southwark employ?

Bluebird Care Lewisham & Southwark employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Lewisham & Southwark to verify any information. View our terms and conditions. Bluebird Care Lewisham & Southwark has an Enhanced Service - more info.