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Bluebird Care Lewisham & Southwark

Unit 42, Brockley Cross Business Centre, Endwell Road, London SE4 2PD
Bluebird Care Logo
Bluebird Care Lewisham & Southwark logo
My experience with Bluebird has been excellent. All the carers have been efficient, professionalJenny W(Client / Service User)
Bluebird Care Lewisham & Southwark, London
Bluebird Care is doing a good job.B C(Client / Service User)
Bluebird Care Lewisham & Southwark, London
Bluebird Care Lewisham & Southwark, London

Bluebird Care Lewisham & Southwark is a premium home care agency dedicated to preserving the independence and improving the quality of life of vulnerable adults – such as those with challenges around mobility, sensory impairment and dementia – by offering sustainable solutions to some of the problems often associated with frailty, living alone and isolation.

With meticulous attention to infection prevention and control measures, customers can rest assured their care...  

Care Provided by Bluebird Care Lewisham & Southwark

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £39.60
  • Weekly Live-in Care Fees: from £1,603

Fees for Over Night & Live-in Care available on request

The price(s) shown are provided by the agency. Contact Bluebird Care Lewisham & Southwark for full pricing details and T&Cs.

Contact Bluebird Care Lewisham & Southwark to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Kate Mortimer (Registered Manager)

Bluebird Care Lewisham & Southwark Reviews (91)

9.7

Bluebird Care Lewisham & Southwark has a Review Score of 9.7 (9.709) out of 10, based on 50 reviews in the last 2 years. Over all time Bluebird Care Lewisham & Southwark has 91 reviews.

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Showing 91 reviews matching selected criteria
Review from G C (Client / Service User) published on 30 April 2026 Submitted via Postal Card
Overall Experience

I am very satisfied with the care provided & the carers who come to visit me, thank you.

Reply from Lisa Marshall, Customer Care at Bluebird Care Lewisham & Southwark

Thank you for your feedback it is much appreciated and we are so pleased you were happy with the care from our wonderful carers.

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Review from Hannah L (Granddaughter of Client) published on 30 April 2026 Submitted via Postal Card
Overall Experience
My Grandma was extremely down & lonely as she still lives by herself at 93.

Bluebird Care have been brilliant & given her the help & company she needed. She loves her carer and call her 'her best friend' she looks forward to he visit every day

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words and 5 star review.

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Review from K B (Client / Service User) published on 30 April 2026 Submitted via Postal Card
Overall Experience

The carers have always been very pleasant, helpful and professional. I feel they are genuinely interested in me as a person. Using Bluebird Care is one of the best decisions I have made since the onset of my illness.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words and your 5 star review.

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Review from Anne B (Client / Service User) published on 29 April 2026 Submitted via Postal Card
Overall Experience

Following the death of my husband (Alzheimer's dementia) who was cared for by Bluebird in his latter years - I felt the need of some domestic/mental support to be continued. Bluebird Care was able to provide this with a weekly session by a trusted reliable lady.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words

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Review from Rebekah K (Daughter of Client) published on 24 April 2026 Submitted via Website
Overall Experience
I am extremely grateful to and highly recommend Bluebird Lewisham & Southwark management and carers for stepping into the breach late in the day Thursday afternoon before the bank holiday Easter Weekend.
We had an unexpected emergency with my elderly 90 year old mother and were keen to keep her out of hospital, by supporting her at home. I contacted Bluebird (she has a Bluebird carer weekly) who organised carers to go into my mother twice daily to support her with her personal care whilst she was incapacitated, report back to me if she had taken her medications and any other concerns and visits from the District Nurse. They also provided my mother with reassurance and companionship in between family visiting over the long bank holiday weekend - I cannot emphasize the importance of this

The carers, like management, were caring, supportive, reassuring, kind and professional. It is so reassuring to know that Bluebird provide an excellent care service and our family are so very grateful

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words and five-star review

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Review from Penelope D (Daughter of Client) published on 22 April 2026 Submitted via Postal Card
Overall Experience

The care team has been excellent. They understand Alan's needs well and try and support my mother well. The staff are friendly and greet them nicely and are helpful.

Reply from Lisa Marshall, Customer Care at Bluebird Care Lewisham & Southwark
Thank you so much for your kind words. It's wonderful to receive such positive feedback.

We're incredibly proud of our dedicated carers and the high standard of care we provide to our customers at Bluebird.

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Review from J S (Daughter of Client) published on 4 March 2026 Submitted via Postal Card
Overall Experience

Mum is well looked after every day of the year. We couldn't do without Bluebird Care services.

Reply from Lisa Marshall, Customer Care at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words and five-star review

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Review from John F (Client / Service User) published on 4 March 2026 Submitted via Postal Card
Overall Experience

My main career keeps my household running smoothly by cooking meals, ordering food, cleaning and ironing. She provides companionship & shares sufficient detail of her family. She ensures I wear clean clothes and liaises with my sons.

Reply from Lisa Marshall, Customer Care at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words and five-star review

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Review from Sue C (Wife of Client) published on 3 February 2026 Submitted via Postal Card
Overall Experience

I am very pleased with the service. The carers are efficient, professional and very caring with my husband. I entirely trust them to look after him and it gives me peace of mind when I go out.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words and five-star review

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Review from Linda W (Partner of Client) published on 3 February 2026 Submitted via Postal Card
Overall Experience
Excellent care always friendly & helpful

Easy to arrange cover & prompt service.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words and five-star review

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Review from S W (Daughter of Client) published on 25 November 2025 Submitted via Postal Card
Overall Experience

Carers provide familiar companionship for my mother within her care home adding another layer of reassurance for me.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words

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Review from Eileen C (Client / Service User) published on 17 November 2025 Submitted via Postal Card
Overall Experience

I am quite happy with the care I receive from Bluebird and am confident any problem would be dealt with.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words

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Review from Jean P (Client / Service User) published on 4 November 2025 Submitted via Website
Overall Experience
We used Bluebird carers when my husband was ill approx 4 years ago and so when I needed homecare for a broken leg, we naturally contracted BB again- easy to arrange, happy to be flexible and accommodate specific requests eg times of visits, unusual jobs such as watering outdoor plants or short dog walk
Carers were always respectful, friendly and patient and before leaving, would check if everything was done.
Staff in admin were polite and actively listened to your requests.
Lead staff were thorough, safety conscious and worked tirelessly to accommodate needs eg early hospital appt
Everyone very friendly and professional.
If I had any criticism at all it would be that carer questionnaire completed after visit sometimes took longer than just a few minutes

However, I have no hesitation in wholeheartedly recommending BB Care

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words and five-star review

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Review from Chris C (Son of Client) published on 13 October 2025 Submitted via Postal Card
Overall Experience
Carers are kind & attentive
Carers respond to requests & proactive in the main.
Easy to contact office to make complaints or give suggestions.
Reliable - come on time generally.

Reassuring level of support for my mother (peace of mind when I am away from the house.)

Reply from Bluebird Care, Reviewer at Bluebird Care Lewisham & Southwark

We're elated to hear that our carers are kind & attentive and provide a reassuring level of support for your mother. Thank you for sharing your experience.

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Review from J D (Daughter of Client) published on 30 September 2025 Submitted via Postal Card
Overall Experience

The carers are polite & respectful and on time

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words.

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Review from Jennifer W (Client / Service User) published on 30 September 2025 Submitted via Postal Card
Overall Experience

Pleased with the quality of care

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words and five-star review

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Review from J F (Client / Service User) published on 24 September 2025 Submitted via Postal Card
Overall Experience

The care staff who have assisted me over the recent period have been excellent. They have been very willing to not only carry out the necessary tasks but have also been supportive in helping me achieve any extra tasks that are important for my emotional well-being and which help me maintain a feeling of autonomy. On the whole management have always responded to my requests and have been accommodating - which I know in times of high staff absence it can be a task to rearrange & find subsitute care workers! It is always useful to be pre-warned of any change in visiting.

Reply from Bluebird Care, Reviewer at Bluebird Care Lewisham & Southwark

We are absolutely thrilled to hear about your positive experience with our care staff. Thank you for taking the time to share your feedback.

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Review from Elizabeth B (Wife of Client) published on 24 September 2025 Submitted via Postal Card
Overall Experience

We greatly appreciate the reliability & continuity of care. The carers are smart, friendly and kind, and efficient.

Reply from Delali Kukah, Home Manager at Bluebird Care Lewisham & Southwark

Thank you so much for your kind words! We're thrilled to hear that our carers' reliability, friendliness, and efficiency are making a positive difference. We'll be sure to share your feedback with the team - it means a lot to them.

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Review from Annie W (Niece of Client) published on 12 September 2025 Submitted via Postal Card
Overall Experience

Very pleased with the service - carers are very reliable, kind and very respectful.

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words and five-star review

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Review from S S (Daughter of Client) published on 10 September 2025 Submitted via Website
Overall Experience

It is said that it takes a village to raise a child. But it also takes a village to care for an elderly person, and for us Bluebird Care is that village. After seven or so years, we have no regrets and are extremely fortunate that they were recommended to us at the beginning of our search for help. As mum says, "I'm so lucky that they come to me. Many other people don't get the good help and care that I do!"

Reply from Kate Mortimer, Manager at Bluebird Care Lewisham & Southwark

Many thanks for taking the time to review Bluebird Care Lewisham and Southwark. We really appreciate your lovely words and five-star review

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Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 April 2019
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (2)

News
  • Posted: Tuesday 11 Mar 2025Bluebird Care Lewisham & Southwark prides itself on providing the very best in-home care services and support to keep you safe, comfortable, and living independently in your own home. We...
  • Posted: Monday 08 Jul 2024Local home and live-in care provider, Bluebird Care Lewisham & Southwark, is celebrating its 10-year anniversary this week, marking a decade of dedicated service to the community. Since opening its...

Awards / Recognitions (4)

Meet the Team (8)

Kate Job Title: Registered Care Manager Joined: 2010
Kate

Kate joined Bluebird Care in 2010. Her customer service skills and “can-do” attitude were quickly noticed, and it was not long before she was promoted to Care Supervisor.

After nearly 3 years, Kate left to take a position as Senior Carer at a luxury care home in Bexley, South East London, where she managed a team of carers and gained further valuable insight into the care of vulnerable adults with complex care needs, as well as the management of people.

We’re delighted to have Kate back in the Bluebird Care family, in a new venture where her experience and attitude will be of real benefit.

After many years working for Bluebird Care, Kate has now taken on the exciting new role of Registered Manager.

With her knowledge, experience, and a great team behind her, she looks forward to the new challenges ahead.

Kate says, 'I have always loved and enjoyed my work in health care, so becoming a Registered Manager is the next natural step for me. It is so lovely to be able to do a job I love and make a difference in people's lives.'

Rebecca Job Title: Operations Manager Joined: 2026
Rebecca

I’ve worked in care for over 30 years, starting in residential and nursing homes before moving into hospital and community roles. Supporting people to feel safe, valued and comfortable has always been at the heart of what I do. As Manager of Operations, I now lead and support our teams to deliver high-quality care. I focus on helping people grow in confidence while maintaining strong standards around safety and compliance. I’m proud to be part of Bluebird Care, where people are truly valued. For me, care has always been more than a job - it’s a lifelong commitment to supporting others.

Lisa Job Title: Customer Care Advisor Joined: 2026
Lisa

I am excited to have joined Bluebird Care at the start of this year. I bring over 15 years of experience working with families in the education sector, along with a strong passion for care shaped by personal family experiences. I understand how important the right support is and look forward to using my experience to work closely with customers and their families, ensuring high-quality, individualised care. I am passionate about making people smile, and I believe my empathy and compassion help others feel valued and supported. The team here is incredibly friendly, and I am proud to be part of an organisation that makes a real difference.

Sue Job Title: Deputy Manager Joined: 2022
Sue

I joined the Lewisham/Southwark office in 2022 as a Care Co-ordinator, then moved over to the Supervision team and became Deputy Manager in 2024. My role is to support Care Assistants and to enable them to provide quality care that helps customers stay as independent as possible. I love the role because the work is essential for the community, and I feel supported and encouraged to develop my skills.

Maria Job Title: Customer Care Manager Joined: 2017
Maria

I joined Lewisham/Southwark office as a Care Assistant in 2017, without formal Care experience, but bringing valuable personal experience caring for my older family members. In 2022, I joined the office team as Field Care Supervisor, a role I really love. I’m central to the support and guidance of the Care team and enjoy regular contact with customers and carers. Being part of the Bluebird Care family is deeply rewarding, and I look forward to each day, knowing I’m doing work I’ll never grow tired of.

Paris Job Title: Customer Care Manager Joined: 2026
Paris

I was drawn to the care sector through personal and family influences, including helping care for my partner’s grandmother and growing up in a healthcare-focused family, with my mother working as a chemotherapy nurse manager. I began my career in a GP practice, progressing from receptionist to administrative lead, where I developed a strong understanding of patient care. I am now a Customer Care Manager, supporting clients and staff while ensuring compassionate, high-quality care. I admire Bluebird Care’s reputation for person-centred care and would be proud to join a team that shares my values

Sandra Job Title: Live-in Supervisor Joined: 2015
Sandra

My responsibility is to support carers during placements through regular supervision, ensuring the well-being of both customers and carers. Having been a carer myself, I understand the challenges they face and take pride in providing a strong support network for our lone workers. I enjoy the variety and pace of the role, meeting incredible people, and working for a company that truly cares for both its customers and carers.

Tikeera Job Title: Care Co-ordinator Joined: 2024
Tikeera

I started out in the care industry in 2008 after my grandmother received care that made a real difference to her final years. Since then, I’ve gained extensive experience in various care roles – both in the field and in back offices. My role with Bluebird Care is to ensure that Care Assistants arrive where they are needed at times that they’re expected, using our state-of-the-art logistics system. I enjoy the contact with Care Assistants and customers that I have every day and love the fact that the work of our team is so valuable to our customers and their families

Frequently Asked Questions about Bluebird Care Lewisham & Southwark

How many Carers does Bluebird Care Lewisham & Southwark employ?

Bluebird Care Lewisham & Southwark employs 33 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Lewisham & Southwark to verify any information. View our terms and conditions. Bluebird Care Lewisham & Southwark has an Enhanced Service - more info.