Alina Homecare St Albans & Hemel Hempstead

Our Dad passed away on July 5th at 4am. He had Vascular Dementia. During the proceeding 14 days Alina were instrumental in supporting us by supplying professional Carers on a daily basis & one full time Carer.

Each and everyone of them were wonderfully empathetic, caring, understanding, professional and thoughtful.

From the first meeting with the manager to describe my dad's condition and plan what help was required I knew he would be looked after and so he was.

The App was very useful to see what had happened after each visit. Almost on a daily basis things changed as as they changed the manager managed the requests with calm professionalism.

I would like to thank another staff member for helping my dad through his final days and all of the Carers who looked after him.

Best wishes

Thank you all, it means so much when you have trust and confidence in the carers who are looking after your mum.

When my sister & I acknowledged that it was time that our lovely Mum needed extra support that we weren't always able to give we had the unenviable task of having to seek out a care provider. As luck would have it my sister found Alina Care & we had a meeting at their offices in Hemel Hempstead. From the get-go we realised they understood our needs & requirements & were flexible to adapt to those needs as & when required. I cannot enthuse enough about the quality of care & all the carers became friends & Mum felt that about them too. Consistently on time, always well attired & delightful caring people- all of them. We were never fobbed off with a revolving door of different faces & the app kept my sister & I fully informed about each visit which became a massive comfort to us. Whilst Mum has now gone into respite care , Alina were the perfect support when needed & can't thank them enough for all they did for Mum

Alina helped keep my Dad safe in his own flat. The carers were flexible and friendly and the whole service was very responsive. Dad was seen by no more than two or three carers - and most of the time the same one each week - so they were familiar to him even though his short term memory is not so good these days. The app they use is terrific. The carers use it to record what they had done at each session and this helped me to keep an eye on Dad's care even though I live a three hour drive away. They cost a bit more than some of the other care organisations I looked at but I thought it was worth it for peace of mind.

I can't fault the service provided by Alina Homecare. The staff are always punctual, polite and very efficient. The staff always arrive at their allocated time enabling me to plan my day. Staff are very attentive and always pay attention to detail and are very gentle when carrying out their chores.

Mum was diagnosed with dementia and whilst living in a retirement community she needed additional daily care for meals as well as social and some safe guarding each day. After significant research across agencies we chose Alina as they were flexible, experienced and friendly. The team have been fantastic from day one, everything we ask for is addressed, great suggestions for improved care are made and the team take time for items that are not within the care plan such as assisting with a freezer defrost which was causing Mum concern.

It is an excellent service from well-trained staff.

Our heartfelt thanks go out to each and every one of the carers. We will always be so very grateful to the Alina team.

Fantastic service. Kind engaging and warm. Perfect for our Mum. Highly recommend.

I really can't thank Alina Healthcare for making my first experience of being cared for by someone other than my husband so fantastic. Thank you!

Thank you.

My sister needed help with caring for herself. She was not eating and was unable to care for her home. The improvement since the carers started visiting is remarkable. They make sure she eats a good meal daily and keeps the home clean and organised. She particularly appreciates that they like her dog. After four weeks she is much less depressed. The carers seem to really take an interest in her and enjoy chatting.

I'm more than happy not to be here when they come and really appreciate the respect they show her treating her like a person, not a job. I can not recommend them enough.

I have no hesitation in recommending Alina though.

The staff are lovely and caring, which made the introduction of home care for my in-laws a lot easier than expected. My in-laws soon got used to the routine and now look forward to their visits, and enjoy the company.

I found Alina to be very helpful especially as I had not been familiar with finding care previously. They were caring, professional and very helpful and have remained so throughout. The carers are lovely and my parents, despite reservations, have accepted them and seem to enjoy the company. Thoroughly recommend.

Thank you all.

On the downside, there was quite a lot of variability in terms of both personnel and the time that they called (which didn't always correspond to the published schedule). Dad would have preferred more consistency in terms of both time of visit and personnel. A couple of mornings he got himself up because he thought the carer wasn't going to come because it was over an hour beyond the scheduled time. A minor point though.

I am very impressed with the speed the team responded to our initial phone call for help. For the most part the carers we have had have been effective, kind and professional. There is a range of experience amongst the carers and this is reflected in the quality of care given. All in all I am very satisfied with the care I have received from Alina.

We were recommended to Alina by friends who were very pleased with the help they were getting. Aline has fully lived up to their recommendations. The carers are reliable, helpful and pleasant. They are happy to help with anything we ask of them. But they are quite expensive...