Alina Homecare St Albans & Hemel Hempstead

Suite 212 Biz Space, Imex House, 575-599 Maxted Road, Hemel Hempstead HP2 7DX
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9.8 62 Reviews
  • Alina Homecare St Albans & Hemel Hempstead, Hemel Hempstead
Alina Homecare provides the best possible care to clients in Abbots Langley, Bedmond, Berkhamsted, Bourne End, Bovingdon, Chesham, Chipperfield, Flamstead, Harpenden, Hemel Hempstead, Kings Langley, Leavesden, Markyate, Nash Mills, Northchurch, Piccotts End, Pimlico, Potten End, Redbourn, St Albans, Tring, Watford & Wheathampstead.

The manager and care team delivers person-centred home care and live-in care services to enable clients to live at home independently for as long as possible.

Specialist care services such as complex and disability care are also offered, as are respite care services.

Staff selected display a strong sense of compassion and have good past care experience.

They are then DBS and fully reference checked before undertaking extensive training.

Clients and their families are kept up to date about all care decisions that are made.
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Care Provided by Alina Homecare St Albans & Hemel Hempstead

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We pride ourselves on providing excellent quality Home Care at competitive prices.


The cost of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from 30 minute visits to 24 hour Live-in Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.


Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.


We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.


We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.


Your home. Your care. Your choice.

Contact Alina Homecare St Albans & Hemel Hempstead to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
Explain these funding types

Contact Alina Homecare St Albans & Hemel Hempstead to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Rachel Sorene (Operations Manager)

Alina Homecare St Albans & Hemel Hempstead Reviews (62)

9.8

Alina Homecare St Albans & Hemel Hempstead has a Review Score of 9.8 (9.824) out of 10, based on 20 reviews in the last 2 years.
Over all time Alina Homecare St Albans & Hemel Hempstead has 62 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Alina Homecare St Albans & Hemel Hempstead
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Total of 62, showing 41-60
Review from Jonathan R (Son of Client) published on 10 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am sure that the care you gave to Mother significantly extended her life and gave her a better quality of life in that time. Previously she had a succession of minor illnesses but the improvement in taking medication, diet and help with washing and food preparation gave her a healthier life. Several
times I have been just calling in and doing business on the farm before seeing Mother, and when coming in I have overheard the carer dealing with Mother, they always spoke to her so sweetly and kindly, and so patiently it brought me joy to think her world was made so pleasant. Mother could often be a 'difficult' character to deal with but you always saw past that. All the interaction with you has gone so smoothly it has freed me from that worry and allowed me to get on with being POA for Mother's affairs and enjoying purely social visits to her. The general smoothness and your professionalism makes life so much easier.
Reply from Samantha Lewis, Manager at Alina Homecare St Albans & Hemel HempsteadThank you for your positive words and compliments.
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Review from Barbara B (Client) published on 9 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all my carers excellent - helpful, caring, empathetic. Wonderful. However, the manager leaves a lot to be desired; constantly altering my visit times without notice to either the carers or myself. She displays a coldness towards her carers, in matters such as sickness, which I find inexplicable.
Also, she does not seem to understand the danger I am in with narcolepsy and cataplexy - eg. one thing that causes it is surprise, and yet she has sent carers unknown to me many times. An example of this happened only this morning when a member of staff, who I have not seen for ages, arrived and I collapsed immediately. In the past, I have collapsed in the street as well.
Reply from Jayne McGann, Marketing Manager at Alina Homecare St Albans & Hemel HempsteadWe are clearly disappointed to read this review. We always make it clear to all clients and families that our carers are all trained to the same high standard and although we try to accommodate the same carers visiting the same clients for each call this is not always possible, especially whilst working through a pandemic. Our Hemel Hempstead branch has been professionally and successfully run by our manager since 2017; the Care Quality Commissions rated the service as Good in 2019.
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Review from Marian T (Daughter of Client) published on 13 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alina Homecare have provided an excellent service to my mum for the last 18 months increasing visits from 3 times a day to now 4 times a day. Mum is always happy to see them. They are kind, caring and considerate and will go out of their way to help my mum and myself. They have stayed with Mum when
they have found her on the floor and sought assistance straight away, keeping the family informed. They have been outstanding during these difficult times keeping Mum safe and going out of their way to assist in any way they are able. I cannot speak too highly of them.
Reply from Samantha Lewis, Manager at Alina Homecare St Albans & Hemel HempsteadThank you for your positive review and kind words. We are pleased that we brighten up your mum's day and that she looks forward to seeing the carers.
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Review from M B (Client) assisted by family/friend published on 17 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On time, polite and supportive.
Reply from Samantha Lewis, Manager at Alina Homecare St Albans & Hemel HempsteadThank you for compliments. We are very glad you are happy with the care provided to you.
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Review from Carly S (Daughter of Client) published on 9 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad suffered several strokes around 4 or 5 years ago and we have used Alina Homecare ever since. All the staff at Alina are punctual, caring, friendly and our whole family get on very well with all of the carers. Alina has never made my dad feel embarrassed and always treated him with respect and
dignity. They are always happy to help with whatever is needed and are very supportive. My father can be a difficult character and all of the staff cheer him up and never fail to make him smile when they see him every evening. If you are looking for trusting, committed, friendly and reliable carers I would highly recommend Alina Homecare.
Reply from Samantha Lewis, Manager at Alina Homecare St Albans & Hemel HempsteadThank you for your positive words and compliments. We are very glad you are happy with the care provided to you.
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Review from Claire P (Wife of Client) published on 8 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband suffered a huge stroke 7-years ago. Finding reliable care seemed impossible in the early years, but then I found Alina and haven’t looked back. All Alina carers have been so kind and helpful. They have made a huge difference to our lives. They are always professional, reliable and respectful.
My husband feels safe and reassured. He looks forward to seeing them every day not only for the expert care but for the chat and laughter. I’ve recommended Alina to several friends, and we’re all delighted with them.
Reply from Samantha Lewis, Manager at Alina Homecare St Albans & Hemel HempsteadThank you for your positive words and compliments; we are very glad you are happy with the care provided.
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Review from Tasneem R (Client) published on 8 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been with Alina Care for about 3 years and they understand my needs, physical and emotional. So I am very satisfied with the carers and management. Thank you so much.
Reply from Leigh Divey, Manager at Alina Homecare St Albans & Hemel HempsteadThank you for your positive review and kind words. We are pleased that we can enable you to continue living independently.
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Review from Christine J (Niece of Client) published on 28 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt's needs are becoming more challenging and her regular carers are consistently understanding, kind, caring, professional and helpful. One of her carers, in particular, is outstanding; proactive and thoughtful.
Reply from Leigh Divey, Manager at Alina Homecare St Albans & Hemel HempsteadThank you so much for your kind words. We will be sure to share this with your care workers.
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Review from A M (Client) published on 9 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers are amazing. I would not survive without them.
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Review from Roger P (Son of Client) published on 8 October 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
The standard of the care personnel provided by Alina was acceptable. However, the charging for time beyond the contracted hours (charged in 15-minute blocks) is very steeply in favour of the provider and in my opinion is being abused to extract additional monies from the client. For example, the invoice
entries on my parent's account showed the carer was allegedly there exactly 1 minute into the excess charge window, on more than 1 occasion. I'm highly suspicious of this practice and recommend anyone who is using Alina to have it stated in writing that care providers can only stay beyond their contracted hours if it is agreed with the client on the day before the contracted hours are exceeded. I was expecting higher standards of operation from Alina. We have now switched provider and are very happy with the new service, there are no such financial issues to deal with.
Reply from Jayne McGann, Marketing Manager at Alina Homecare St Albans & Hemel HempsteadWe are very disappointed to read this review. We openly discuss costs with a client and their family at the initial consultation, set these out in their contract and at subsequent reviews.
If a client unexpectedly needs a little extra help, our carers have a cushion of time to give which we don’t charge for. However, when customers repeatedly go beyond this cushion even after it has been clearly explained that this will result in additional costs, then we will charge in line with our terms and conditions. We are very proud of the great quality care our carers provide and hope others respect that their skills need to be paid for.
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Review from Gill C (Daughter of Client) published on 10 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Used Alina for care visits 3-times a day for my mother who lives some distance from me. Lovely carers who provided great care for my mum giving me peace of mind each day that she had everything she needs. Good communication with carers and managers. Would use again and recommend.
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Review from Sarah C (Daughter of Client) published on 16 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff from Alina have been caring for my mother in her home for the past few years. She is now 95 with a diagnosis of Alzheimer's. As my mother's health deteriorated, they needed to be more patient and give her more support. They did so, and the managers were very helpful in identifying different
ways in which they (and I) could do this. Latterly the social worker asked for morning and evening visits to help with personal care and medication. My mother was often reluctant for their help which limited what they were able to do, but they did as much as they could, handled her very well and kept me well informed. As the relationship evolved, they supported both my mother and me, and I cannot speak highly enough about them. The managers are experienced and helpful, and staff I had contact with were lovely, I am happy to recommend them to anyone needing personal care for an elderly person on their own.
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Review from M B (Client) published on 8 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good companionable people, who work very hard and leave the house in a better state than when they came.
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Review from Alfred O (Client) published on 7 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Come rain or shine, always on time.
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Review from A H (Client) published on 31 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am satisfied with the care I receive.
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Review from Gladys W (Client) assisted by family/friend published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall all the carers are very friendly and helpful. They are happy to do any extra obs I ask them to do.
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Review from Chrissie J (Niece of Client) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been receiving regular care for a couple of years. Alina Homecare have provided first-class carers and service which has enabled my aunt to continue to live in her own home and has given me confidence that she is safe and has everything she needs.
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Review from Rosemary G (Client) published on 12 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found all the carers extremely friendly and helpful. Their visit timings are very accurate and they are willing to stay on longer if needed. All of them leave the shower and bathroom very clean and tidy.
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Review from Sue F (Daughter-in-law of Client) published on 20 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alina Homecare in Hemel Hempstead have been caring for my mother-in-law since December 2018 starting with just a few visits a week, however, her condition has deteriorated rapidly and she now has several visits each day. The carers have all been brilliant and there are one or two of her regular carers
who are absolutely outstanding!


I find the management at Alina very good, readily available on the phone or in person, easy to talk to and open to consider whatever we feel would be best for Mum. Alina have been able to change/increase her care package remarkably quickly which has made things run smoothly for us and knowing that the carers are there so often has taken a lot of pressure off the family. Yes, there may be the occasional change to staff or timing that upsets Mum but they are always ready to listen and try to solve any problems.


I would highly recommend the Hemel Hempstead branch of Alina Homecare to anyone needing home care for themselves or their loved ones in this area.

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Review from Andrew Y (Son of Client) published on 20 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is my pleasure to provide a review for Alina Homecare, Hatfield, who are currently looking after my father by providing three visits daily since Nov 2018. His medical condition is such that he struggles with short term memory together with other issues associated with an 87-year-old.
In my experience,
the team at Alina provide a quality of service that is of an extremely high standard that instils peace of mind for both client and relatives.
The team are always approachable and where necessary receptive to implementing change if required. Alina adopts a telephone check in and out policy and provides legible daily record keeping, essential for traceability.
Without hesitation, I highly recommend Alina Homecare and would suggest that they are the benchmark to follow.
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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Alina Homecare St Albans & Hemel Hempstead is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.824 for Alina Homecare St Albans & Hemel Hempstead is calculated as follows: ( (101 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 119 Ratings = 4.824
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Alina Homecare St Albans & Hemel Hempstead is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (1)

Rachel

Rachel

Job Title: Operations Manager Joined: 2018

Rachel is proud of her many years of experience supporting people to remain in their own homes by providing the highest quality of care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare St Albans & Hemel Hempstead to verify any information. View our terms and conditions. Alina Homecare St Albans & Hemel Hempstead has an Enhanced Service - more info.