Alina Homecare St Albans & Hemel Hempstead

Suite 212 Biz Space, Imex House, 575-599 Maxted Road, Hemel Hempstead HP2 7DX
Review Us
9.8 62 Reviews
  • Alina Homecare St Albans & Hemel Hempstead, Hemel Hempstead
Alina Homecare provides the best possible care to clients in Abbots Langley, Bedmond, Berkhamsted, Bourne End, Bovingdon, Chesham, Chipperfield, Flamstead, Harpenden, Hemel Hempstead, Kings Langley, Leavesden, Markyate, Nash Mills, Northchurch, Piccotts End, Pimlico, Potten End, Redbourn, St Albans, Tring, Watford & Wheathampstead.

The manager and care team delivers person-centred home care and live-in care services to enable clients to live at home independently for as long as possible.

Specialist care services such as complex and disability care are also offered, as are respite care services.

Staff selected display a strong sense of compassion and have good past care experience.

They are then DBS and fully reference checked before undertaking extensive training.

Clients and their families are kept up to date about all care decisions that are made.
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Care Provided by Alina Homecare St Albans & Hemel Hempstead

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We pride ourselves on providing excellent quality Home Care at competitive prices.


The cost of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from 30 minute visits to 24 hour Live-in Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.


Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.


We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.


We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.


Your home. Your care. Your choice.

Contact Alina Homecare St Albans & Hemel Hempstead to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
Explain these funding types

Contact Alina Homecare St Albans & Hemel Hempstead to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Rachel Sorene (Operations Manager)

Alina Homecare St Albans & Hemel Hempstead Reviews (62)

9.8

Alina Homecare St Albans & Hemel Hempstead has a Review Score of 9.8 (9.824) out of 10, based on 20 reviews in the last 2 years.
Over all time Alina Homecare St Albans & Hemel Hempstead has 62 reviews.

Overall Experience
  • 52
  • 8
  • 2
  • 0
  • 0
Date Published
  • 62
  • 0
  • 5
  • 20
  • 42
Reviewer Connection to Alina Homecare St Albans & Hemel Hempstead
  • 20
  • 19
  • 10
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 62, showing 61-62
Review from Rob (Son-in-law of Client) published on 1 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alina Homecare Hemel Hempstead have provided a three-visit per day care service to our elderly relative for well over a year now. I am pleased to say that the service provision and the manner in which it is managed has always met or exceeded expectation. The staff who attend the house are professional,
polite, attentive and genuinely caring; the office support is efficient, and the upper management are accessible should they be needed. In an industry with a reasonably high staff turnover, it is worthy of note that in our experience many of the carers are long-standing staff, the benefit of which is longer-term relationships with our relative which in turn promotes a good sense of well-being. I have no hesitation in recommending the services of the manager and her team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Priscilla P (Client) published on 20 September 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
Management is the main problem in this company because there's a lack of communication, compassion, empathy and understanding! Considering they're running a care company this is a huge problem. The management are very unprofessional and treat their staff and customers appallingly so the good carers
leave and so do the customers eventually as it isn't always easy to find another care provider. Quite a few of their customers can't or won't speak out but I was given notice of termination for my care package because I mentioned in a customer questionnaire and head office I find the manager and operations manager unapproachable and asked who to speak to! I was portrayed as awkward and unreasonable but I don't think it's unreasonable to complain about being given food poisoning, having my safety compromised etc.
Reply from Justine Pickford, Operations Director at Alina Homecare St Albans & Hemel HempsteadWe’re deeply saddened by this review.
We have built a strong reputation in the local area for providing high quality services and have a loyal and dedicated staff team. We conduct regular client and staff reviews which help develop our services and the support given to our staff. Demand for our services in Hemel is growing, resulting in a recent move to larger premises - the opening was marked by a great social event attended by the Mayor and many satisfied clients and staff.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Alina Homecare St Albans & Hemel Hempstead is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.824 for Alina Homecare St Albans & Hemel Hempstead is calculated as follows: ( (101 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 119 Ratings = 4.824
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Alina Homecare St Albans & Hemel Hempstead is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (1)

Rachel

Rachel

Job Title: Operations Manager Joined: 2018

Rachel is proud of her many years of experience supporting people to remain in their own homes by providing the highest quality of care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare St Albans & Hemel Hempstead to verify any information. View our terms and conditions. Alina Homecare St Albans & Hemel Hempstead has an Enhanced Service - more info.