Alina Homecare St Albans & Hemel Hempstead

Alina Homecare Hemel Hempstead have provided a three-visit per day care service to our elderly relative for well over a year now. I am pleased to say that the service provision and the manner in which it is managed has always met or exceeded expectation. The staff who attend the house are professional, polite, attentive and genuinely caring; the office support is efficient, and the upper management are accessible should they be needed. In an industry with a reasonably high staff turnover, it is worthy of note that in our experience many of the carers are long-standing staff, the benefit of which is longer-term relationships with our relative which in turn promotes a good sense of well-being. I have no hesitation in recommending the services of the manager and her team.

Management is the main problem in this company because there's a lack of communication, compassion, empathy and understanding! Considering they're running a care company this is a huge problem. The management are very unprofessional and treat their staff and customers appallingly so the good carers leave and so do the customers eventually as it isn't always easy to find another care provider. Quite a few of their customers can't or won't speak out but I was given notice of termination for my care package because I mentioned in a customer questionnaire and head office I find the manager and operations manager unapproachable and asked who to speak to! I was portrayed as awkward and unreasonable but I don't think it's unreasonable to complain about being given food poisoning, having my safety compromised etc.