Alina Homecare Guildford

The carers always arrive on time, are kind and sympathetic to the needs of the individual. One of the nice points about the service is that they do not dash off as soon as the task is completed, they always have a few minutes to chat and make sure the patient is fine and comfortable

We have only been using the services of Alina Homecare for about 4 weeks but already are hugely impressed with the quality of care from every member of the care team we have had contact with. They are sensitive to our needs, always extremely friendly and, crucially, always have a great bedside manner with my dad. We're very happy we chose Alina Homecare.

Hayley and Jade, at Alina Homecare Guildford, were amazing when we first contacted them, coming out the same day to discuss our mums needs. They were very thorough and a plan was put in place as soon as we needed. The carers are lovely ladies and mum feels at ease with them coming in daily. Any questions are dealt with quickly and efficiently. We would definitely recommend them.

I have been receiving care for my husband, who has Alzheimer's disease, for the past 3 months. Each carer we have had has been kind, considerate and helpful. I am entirely happy to leave my husband with the carer while I go out. I am extremely impressed by the level of care shown.

On the back of a very sudden health setback for my 92 year old mother who lives alone, with me abroad, I had to find immediate care to enable her to remain in her own home. After interviewing a number of companies I went with Alina Homecare Guildford and it was the best decision I ever made. She did three weeks of live in care and then we switched to Domiciliary. Every member of the care team are patient, kind, attentive and when I speak to Mum daily she always talks about how nice everyone is who comes to help her. Her mood seems so much better having these daily visits, she is able to maintain independence as they work with her versus taking over. The entire balance could not be more perfect. The app that they use to communicate and record the events of every visit is fantastic so I can see how she is doing each day. The carers have even been kind enough to take photos so I can see her out on her walk. I cannot recommend them enough. Absolutely fantastic team.

Great friendly team. Understood the needs my uncle required and more. Never met finer. Always on time. The communication was perfect. The vi set putting team were just wonderful and really put our minds at ease.

It really is a remarkable recovery we have seen with dad, a credit to the work of all the Alina Staff involved. Dad will be 89 next month. Thank you.

I was able to contact a manager at any time and any concerns were always addressed immediately and appropriately , this was especially helpful enabling me to have peace of mind day and night and a bonus when I was out of the country

Their approach is an understanding one and they will spend time listening to a client about their worries and anxieties and give support.

A big thank you to all of the staff.

The carers were excellent, on time and always willing to do anything my husband needed. Can not recommend highly enough.

My only negative is the lack of punctuation in carers reports, but that is because I'm a paid up member of the grammar police.

The carers are a happy group and look after me very well.

The website worked wonderfully well, and I do congratulate the office staff for their efficient organisation and the efforts they made to ensure that carers were always available.

Alina Homecare took over the care of my husband when I was looking for a company who would put my husband's needs in front of their convenience. The management team took time to understand my husband's needs. The carers who attended were competent, caring, patient and understanding. The local management team were very responsive to my requests for extra care at certain times, and did their best to provide what I wanted. However, the head office policy of having to pay for care when you don't need it, for example if you go for a week's holiday, regardless of the number of days or weeks notice you give, has meant I have had to terminate the contract earlier than I would have wished.

I highly recommend Alina Homecare to anyone, they are tip-top for everything.

While costs are rising for everyone, I do feel that Alina's charges have risen out of proportion, particularly relating to visit times of less than an hour and rates at weekends and Bank Holidays.

My 96-year-old mother needs care four times a day now and is bedbound following a spell in hospital. The carers have proved to be reliable and professional, taking care of her personal needs with kindness and treating her with dignity. They report on each visit, so we are kept up to date with Mum's welfare and comfort. We have regular contact with the office staff, who are excellent, very supportive and reassuring. My mother has always been fiercely independent and the transition to having to rely on people for everything has been made easier by the sensitive approach given. We would be happy to recommend Alina Homecare, Guildford.

My cousin - I was next of kin- was 105 and started needing regular care 6 months ago. The carers were kind, gentle and entirely dependable. She had always been very independent and she continued to do all she wanted but with their care and support. She died in October and the carer was with her and was wonderfully supportive despite the stress she was under. I could not fault the care.

Although my mother is pretty good at looking after herself when we are away, the care visits break her day up, giving her essential mental stimulation, whilst at the same time, reminding her of the basic things she needs to remember to do to stay healthy and safe e.g. eating/drinking regularly, taking her medication etc.