SureCare (North Leeds)

The staff at SureCare are very understanding of my mother's needs and of her anxieties when they arise. The carers are compassionate and caring and demonstrate encouragement at times when there can be challenges. This has been achieved because the team have taken the time to listen to concerns, and together we have been able to overcome obstacles, all the while respecting Mum's feelings. They constantly reassure Mum that her dignity is respected. Communication is excellent and prompt. I would have no hesitation in recommending SureCare. Professional with a capital 'P'.

I would certainly recommend their services.

We strongly recommend SureCare to anyone requiring care for their loved ones.

They have been very helpful in organising his repeat prescriptions and delivery of medications; they have attended to his needs and have been extremely reliable and helpful.

The ladies who visit my dad are outstanding. They treat him with respect and dignity, and he loves all of them. They will promptly let me know if they find anything concerning or unusual and were recently instrumental in getting him promptly into hospital to deal with a chest infection that had been slowly building up and which I was unaware of. They are also very flexible and able to change timings and dates at a moment's notice and add on new dates if something unexpected comes up and I can't make it to visit him.

I wish to express my deep appreciation for the exceptional care and support that SureCare provides for my best friend and charge. Your carers are incredibly focused on my friend’s welfare and execute their duties with dedication, kindness, enthusiasm and genuine good humour, despite some of the challenges. The office team are amazing and will pull out all the stops to meet our requirements, sometimes at very short notice. Nothing is too much trouble. Quite simply, I don’t know what I would do without the excellent service SureCare provides. Once again, thank you so much; your services are greatly revered by both of us.

I would happily recommend this care provider.

We only had a brief time with SureCare as my father deteriorated much quicker than expected. However, the lady who came to undertake the initial assessment was amazing. My dad took ill during the assessment, and she sprang into action, calming and caring for my dad whilst I called the ambulance, and she insisted on staying until he was safely off to the hospital. She was kind, informative and caring, reflecting the ethos of the company. I was very impressed.

The hands-on carers always provide service with a smile.

During covid, we have not been allowed to visit, and the team have helped us get through this difficult time with their kindness and professionalism. I would highly recommend this company.

SureCare visiting on a daily basis also gave my mother some social time with other people and some laughs at the interesting stories she was told.

They are very helpful and kind would do anything for me. Take my recycling downstairs and post my letters.

I would recommend SureCare very much. I have a regular helper who is flexible to my needs and kind. The company helps me a lot and they communicate with me when things change! I have used the company for over a year and I am very happy

Very happy with the care they provide for my brother. The company is very well organised and responsive. If at any time I need to ring the office they are always there and very professional at all times.

I can’t recommend them enough and I would recommend them without hesitation to all family and friends of mine.

We cannot thank SureCare staff enough for their ongoing care.

I highly recommend Sure Care (North Leeds), they have and continue to provide a truly incredible service to my family. They have made 'lockdown' much more bearable, knowing that they are there to support my uncle. We have been very pleased with the adaptations they have made as a company since the outbreak of Covid-19, and they continue to keep us updated with my uncle's well being. I would also like to give credit to the friendly nature of the management team who have been very helpful during a challenging time for the nation; they really have gone above and beyond for us, and we are very grateful as a family.

The carers treated my wife with such care, gentleness and respect. Nothing was too much for them if we requested something. They always worked well together as a team (two carers at a time). They also watched out for us as a family. The management were very prompt in dealing with a request to change the time of the morning visit.

This is a good, reliable service. Carers arrive promptly and carry out their tasks carefully, cheerfully, and willingly. I am at all times treated with respect and kindness. I must make special mention of the care manager who is extremely good at his job. Even the smallest issue is dealt with immediately and effectively, and he is always thoughtful and swift to respond. I have been using this service for well over a year, and I am impressed.

I could not have asked for more from the team at SureCare. I approached them having received a brochure through the post. I wanted them to support my grandma with more domestic-based duties to give her a break. Since signing up I have increased the time they spend with my grandma significantly due to the positive impact they have made.

It's a very thoughtful service delivered with care and most importantly a smile!