SureCare North Leeds is an exceptional provider of home care with a CQC rating of 'good'.
SureCare are the experts when it comes to providing person-centred, high-quality care in the clients own home.
A range of services are available, including home services, respite and holiday care, and dementia and Alzheimer’s care.
Clients are encouraged to actively participate in the planning of care to ensure positive outcomes where the client is satisfied...
Care Provided by SureCare (North Leeds)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £32
We offer a bespoke and tailored approach to all care packages. Please call us to discuss your care requirements.
Contact SureCare (North Leeds) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- SureCare
- Private Owned
Person in charge
- Simina Rus (Branch Manager)
SureCare (North Leeds) Reviews (49)
SureCare (North Leeds) has a Review Score of 9.9 (9.854) out of 10, based on 17 reviews in the last 2 years.
Over all time SureCare (North Leeds) has 49 reviews.
The staff at SureCare are very understanding of my mother's needs and of her anxieties when they arise. The carers are compassionate and caring and demonstrate encouragement at times when there can be challenges. This has been achieved because the team have taken the time to listen to concerns, and together we have been able to overcome obstacles, all the while respecting Mum's feelings. They constantly reassure Mum that her dignity is respected. Communication is excellent and prompt. I would have no hesitation in recommending SureCare. Professional with a capital 'P'.
Dear Anna, thank you for taking the time out to leave us a review and for your kind words. I am delighted to hear that our care service is meeting your mother's care needs and that you have no hesitation in recommending SureCare North Leeds. Thank you for choosing SureCare North Leeds.
SureCare stepped in at very short notice to assist with post-operative care.
The manager went out of her way to accommodate my needs. She also spent time assessing my home situation and arranging my care with her most suitable care assistants. She introduced her staff personally.
One staff member attended to me for most of the time and continuity was established. Another carer assisted when my main carer was unavailable.
Both ladies were delightful and helpful. They were happy to undertake any and all tasks that I requested, and they performed them with vigour and thoroughness.
I would certainly recommend their services.
Dear Steve, thank you for taking the time out to review our care service. We are delighted to know you are happy with your care service, and we hope our service helped you in your recovery process. Our full team are so passionate about delivering person-centred care to our clients. Thank you for choosing SureCare North Leeds.
We strongly recommend SureCare to anyone requiring care for their loved ones.
Dear Malcolm, thank you for taking the time out to review our service. We are delighted to read how our service has helped to improve your mothers well being. We are extremely passionate about the care service we deliver and always strive to provide a person-centred service. Thank you for choosing SureCare (North Leeds).
Very helpful, easy to communicate with, and the carers have developed a very good relationship with my father.
They have been very helpful in organising his repeat prescriptions and delivery of medications; they have attended to his needs and have been extremely reliable and helpful.
Dear Jeremy, thank you for taking the time out to review our service. We are delighted to hear you are happy with the care service provided to your father. We are grateful that we are able to support your father and our carers remain very passionate about the care they provide. Thank you for choosing SureCare North Leeds
The ladies who visit my dad are outstanding. They treat him with respect and dignity, and he loves all of them. They will promptly let me know if they find anything concerning or unusual and were recently instrumental in getting him promptly into hospital to deal with a chest infection that had been slowly building up and which I was unaware of. They are also very flexible and able to change timings and dates at a moment's notice and add on new dates if something unexpected comes up and I can't make it to visit him.
Dear Wendy, thank you for taking the time out to leave a review regarding our care service. I am delighted to read that you are currently happy with our care service for your dad. Our care team are delighted to be able to support your dad. Our carers are trained to be able to identify changes in...
I wish to express my deep appreciation for the exceptional care and support that SureCare provides for my best friend and charge. Your carers are incredibly focused on my friend’s welfare and execute their duties with dedication, kindness, enthusiasm and genuine good humour, despite some of the challenges. The office team are amazing and will pull out all the stops to meet our requirements, sometimes at very short notice. Nothing is too much trouble. Quite simply, I don’t know what I would do without the excellent service SureCare provides. Once again, thank you so much; your services are greatly revered by both of us.
Thank you for taking the time to leave us a review. I am delighted to read that you are happy with our care service and that it is providing the quality-driven care that we promise. Our team are passionate about delivering quality-driven care. We truly wish to make a positive difference in our...
The carers kept to their agreed time, we’re always kind, polite and cheerful. If a problem arose, they dealt professionally and sensitively with it and always recorded their notes at the end of the visit for me to see.
The management team in the office are very approachable and will always try to accommodate requests for visit changes.
I would happily recommend this care provider.
Dear Caron, thank you for taking the time out to leave us a review. I am delighted to hear how person-centred, quality-driven service has been invaluable in supporting your sister. Our team are passionate about the care we deliver. I will pass your review on to our team and thank you for choosing SureCare North Leeds.
We only had a brief time with SureCare as my father deteriorated much quicker than expected. However, the lady who came to undertake the initial assessment was amazing. My dad took ill during the assessment, and she sprang into action, calming and caring for my dad whilst I called the ambulance, and she insisted on staying until he was safely off to the hospital. She was kind, informative and caring, reflecting the ethos of the company. I was very impressed.
Hi Fiona, thank you for taking the time out to review our service. I am delighted you were able to see the quality of our service has to offer, even in a short space of time. We firmly believe in quality care, and this begins with having a kind and understanding team. On behalf of our whole team, we wish you and your family the best for the future.
When things go wrong, they are corrected quickly, and the Sure Care staff are always just a call away.
The hands-on carers always provide service with a smile.
Hi Robert, thank you for taking the time out to leave us a review. I am delighted to know you are very happy with our service, and I hope this long continues. We will always remain committed to providing the highest quality Home Care services. Thank you for choosing SureCare North Leeds.
My sister and I are nurses and live 200 miles away in.
My father is very happy with all the carers that visit him three times a day.
We have found the carers go out of their way to care for my dad professionally and with kindness.
They often sit and chat with my dad, especially during this difficult covid time.
The team in the office have always kept my sister and I informed of any medication/care queries and discussed any problems resolving them quickly.
I would highly recommend this agency and their carers to anyone looking for a care package.
My father is very happy with all the ladies who care for him, and generally, it is the same lovely carers.
During covid, we have not been allowed to visit, and the team have helped us get through this difficult time with their kindness and professionalism. I would highly recommend this company.
Hi Julie, thank you so much for taking the time out to review our service. Your review will help so many more families who are looking for a genuine, safe and caring care company to look after their loved ones. I am delighted to hear you and your father are pleased with our service, and I will pass your kind words onto our team. Thank you for choosing SureCare North Leeds.
They put her requirements and wishes first and did not rush her, allowing my mother to go at her own pace.
SureCare visiting on a daily basis also gave my mother some social time with other people and some laughs at the interesting stories she was told.
Thank you for taking the time out to review our service. I am delighted our service was able to help your Mother. We wish you and your Mother the very best and if you ever need anything please do not hesitate to contact us. Thank you for choosing SureCare.
They are very helpful and kind would do anything for me. Take my recycling downstairs and post my letters.
Thank you for choosing SureCare North Leeds.
I would recommend SureCare very much. I have a regular helper who is flexible to my needs and kind. The company helps me a lot and they communicate with me when things change! I have used the company for over a year and I am very happy
Dear David, thank for taking the time out to review our service. We are delighted to hear that you're happy with your care service. Our team are so passionate about delivering real, genuine high-quality care, and I am pleased to know you're happy with your care experience to date. Thank you for choosing SureCare North Leeds.
Very happy with the care they provide for my brother. The company is very well organised and responsive. If at any time I need to ring the office they are always there and very professional at all times.
Dear Chris, thank you for taking the time out to review our care service. We are delighted that you're happy with the care provided to your brother. Our whole team are so passionate about providing bespoke care to all of our service users. Thank you for choosing SureCare North Leeds.
I can’t recommend them enough and I would recommend them without hesitation to all family and friends of mine.
Dear Mike, thank you for taking the time to review our care service and for your kind words. We are delighted to hear you are happy with our service and that you would recommend us to your friends and family. We have a team who are passionate about providing the highest quality of care at all times. Thank you for choosing SureCare North Leeds.
They always keep us informed and answer any questions we ask.
We cannot thank SureCare staff enough for their ongoing care.
Dear John, thank you for taking the time out to review our care service. I am delighted to read that your Father is receiving the high-quality care service that we promise. We are all so passionate about providing quality care to everyone who uses our service, to make a real positive difference in their life. Thank you for choosing SureCare North Leeds.
I highly recommend Sure Care (North Leeds), they have and continue to provide a truly incredible service to my family. They have made 'lockdown' much more bearable, knowing that they are there to support my uncle. We have been very pleased with the adaptations they have made as a company since the outbreak of Covid-19, and they continue to keep us updated with my uncle's well being. I would also like to give credit to the friendly nature of the management team who have been very helpful during a challenging time for the nation; they really have gone above and beyond for us, and we are very grateful as a family.
Dear Ryan, thank you for your kind words and for taking the time out to review our service. I am delighted to hear you are receiving the high-quality experience we promise all of our service users. We are working very hard to ensure our service users get the safe support they require each and...
The carers treated my wife with such care, gentleness and respect. Nothing was too much for them if we requested something. They always worked well together as a team (two carers at a time). They also watched out for us as a family. The management were very prompt in dealing with a request to change the time of the morning visit.
Thank you for your kind words and for taking the time out to review our care service. I am delighted to read about your positive experience. At SureCare we're passionate about providing a care service that makes a real, positive difference to our service user and their families. On behalf of our whole team, thank you for choosing SureCare North Leeds.
This is a good, reliable service. Carers arrive promptly and carry out their tasks carefully, cheerfully, and willingly. I am at all times treated with respect and kindness. I must make special mention of the care manager who is extremely good at his job. Even the smallest issue is dealt with immediately and effectively, and he is always thoughtful and swift to respond. I have been using this service for well over a year, and I am impressed.
Thank you for taking the time out to write a review about your care service which is delivered by us and for your kind words. I am delighted to read you're happy with the service being provided. We're committed to providing you with an experience which is enjoyable and beneficial. Your praise for...
I could not have asked for more from the team at SureCare. I approached them having received a brochure through the post. I wanted them to support my grandma with more domestic-based duties to give her a break. Since signing up I have increased the time they spend with my grandma significantly due to the positive impact they have made.
It's a very thoughtful service delivered with care and most importantly a smile!
Dear Annabelle,
Thank you for taking the time out to review our service and for your kind words. I am delighted to hear that you and your Grandma are happy with your care service supplied by SureCare. We're committed to providing you with a reliable and truly enjoyable home care experience, and...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 April 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for SureCare (North Leeds).
Awards / Recognitions (5)
- Recipient: SureCare (North Leeds)Date: Thursday 31 Mar 2022
- Recipient: SureCare (North Leeds)Date: Friday 30 Apr 2021
- Recipient: SureCare (North Leeds)Date: Saturday 29 Jun 2019
Meet the Team (0)
There are no Team Members posted yet.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (North Leeds) to verify any information. View our terms and conditions. SureCare (North Leeds) has an Enhanced Service - more info.