Review from Lorraine D (Mother of Client) published on 6 April 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
I met the manager completely by chance a couple of years ago. After starting a conversation about my daughter and her needs, I decided that A Familys Best Friend would fit in very well with my family. They have provided one to one support for my daughter in order for her to access provisions in the
community, not only that but they have also provided much needed support in our home supporting my daughter with her life skills. All the staff that have worked with my daughter were highly professional and knowledgeable. They are fully trained to deal with the behaviours that my daughter can present but most importantly they are enthusiastic about working with her. For me, the most important thing is that my daughter is happy to be with the staff. She is always happy when they support her. Highly recommended.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
5 Feb 2019
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about A Familys Best Friend
What Type of Services does A Familys Best Friend offer?
A Familys Best Friend offers Home Care.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact A Familys Best Friend to verify any information. View our terms and conditions. A Familys Best Friend has an Basic Service - more info.