Right at Home Reigate & Crawley

Initially consistency of carers was a problem, but the agency consulted me on this and we now have an excellent familiar team who offer regular consistent care which is a great support to us both. I would recommend RAH highly, we could not survive at home without them.

One of the many things I appreciated about Right at Home was how quickly I was able to communicate with them, and their rapid response to our needs. I also liked the fact that there was an office close to home, that I could pop round to say "Thank you" .

I have been very impressed with Right at Home from from first interaction until today, when carers are in place. I initially called Right at Home and set up a meeting with my parents. My dad has dementia and my mum is struggling to cope. At the meeting, my dad's behaviour was particularly challenging. The Right at Home representative dealt with him and the situation in a calm and courteous way. She then used this experience to set Dad up with a carer who she knew had the skill set to deal with his behaviour. Our carer now comes in on a regular basis and not only is she great with Dad but has also built a good bond with Mum. She has taken what could have been a stressful situation and made it into a very positive experience for them both. I can't recommend Right at Home highly enough.

Right At Home has provided me with their caregivers since September this year. They are a very caring, efficient, punctual, and sympathetic group of carers that, quite frankly, I now couldn't be without. Apart from all their help and support, it is so good to have someone other than family to talk with.

Now nearly two years ago, my family needed immediate care for a complicated situation in which my mum was diagnosed with Alzheimer's Disease and my stepfather was hospitalised. This came about very rapidly and became an evolving situation that required flexible care on short notice. Fortunately, Right at Home was available to provide instant assistance to resolve the immediate issues but also be flexible enough to meet the ever-changing dynamics of our care needs. For several months we moved from a few hours of care for one parent to both parents, to increased care hours as the health situations worsened, including taking one parent to visit the other in the hospital, to full-time, in-home care for one parent, to eventual full-time, in-home care for both parents. We found the company to be quite flexible in addressing our needs which often evolved quickly, and the personnel provided have always been top-notch in the care they provide.

In May 2023 I faced the daunting task of choosing a care agency for my husband, who needed extra care as he had sadly deteriorated health-wise. I was so very fortunate and thankful to find Right at Home and remained thankful until he passed away. It was important that myself and my husband have a regular team of carers and this remained the case. Absolutely nothing was too much trouble for them I really couldn't have asked for a more caring, kind, and professional team. The office team equally were so understanding, caring, and efficient when my husband was admitted frequently to hospital. I knew they were just a phone call away in times of need which was supporting and reassuring. I am sure I could not have found a more wonderful agency. I shall always be thankful to them and have no hesitation at all in recommending them.

We were extremely lucky as a family to have Right at Home caring for Dad it gave him 'joie de vivre' up until the end of his life at age 93. Thank you to everyone from the carers, office personnel, and management. I highly recommend Right at Home Reigate and Crawley.

Right at Home provided support for my mum right up to the very end. We were very lucky to have such a lovely team of carers coming to care for her on the days where I needed to be at work. They never let us down and always gave her their warmest attention. I know Mum would say the same.

When my Dad had a stroke I was suddenly in a position of needing to find care to look after him at home. Right at Home replied immediately and set up a visit to my father and a risk assessment visit to his home very quickly. He needed a rather complicated package of care and this kept varying over the next few weeks but Right at Home took on the stress of finding carers at short notice and were very flexible. All the carers were lovely people who did their very best with my Dad but unfortunately, through no fault of theirs, it became obvious to all that care at home was not going to work. I feel that the company and the family did the very best they could but some problems are just insurmountable. I would have no hesitation in recommending this company.

Without exception, all the staff that cared for my dad were kind, and compassionate and treated him with the utmost care and dignity. We received 5-star care and service and I would have no hesitation to recommend them to anyone looking for care at home.

Always friendly, professional and contactable at the office, and not sure what I would have done if the team hadn't been so helpful when Mum was diagnosed with dementia and Alzheimer's last year. They were all brilliant! The live-in carers have, I feel, been specially chosen to suit Mum and her needs, and I know she is well looked after by the live-in, and also the other caring team who go in to cover her breaks. I have no hesitation in recommending Right at Home for all care needs.

Everybody my mother and I came into contact with was very caring and professional. When we had unforeseen difficulties the response from the office and carers was immediate and reassuring. The attention to cleanliness and punctuality was excellent.

The live-in carer provides exceptionally good service for dementia care and post-hospital recovery support. Extremely friendly and professional and backed up by very efficient support from the from the office.

Excellent.

Right at Home Reigate & Crawley provided care for my elderly mum from August to March this year. All the carers were excellent and although mum called them helpers, she didn’t want to accept she needed care, she loved seeing them all and looked forward to their daily visits. In February this year I was also unwell and mum began to need people around her all the time, so she moved into a care home. Everyone in the office was so helpful, understanding and accommodating making sure mum had care until the day she moved. Thank you for all your help and kindness I will recommend your service to anyone needing at home care.

I was directed to this company. They came to see me and my wife to discuss our needs. As those needs have increased, they have listened to my concerns, guided me through the process of increasing care made recommendations. We have had a handful of carers, all of whom have been lovely. It is obviously stressful letting new people into your home to provide personal care. The process has been easy, the carers are excellent and head office, receptive. I am delighted to have used this company and would recommend them.

Although we were only able to benefit from this home care provider for a short time, we cannot say enough about the excellent service they provided at a very challenging time in our family’s life. Our mother was near the end of her life and seriously ill and could not be left alone for any period of time though she could not recognize this need, so was rather difficult to look after. However, from the very first meeting and evaluation, the business manager took the time to reassure us that they were skilled in handling all types of clients. We were able to develop a plan of care that fit our needs perfectly both with the carers and with the schedule. The carers could not have been more attentive and gentle in spite of the difficult circumstances and were with our mother to the end with their tender care. We would highly recommend this company to take the greatest of care of your loved one.

Right at home provided live-in care for our mother for a number of years and our overall experience has been extremely positive. They gave us peace of mind knowing that our mother was able to continue enjoying living safely in her own home for as long as possible.

I recommend Right at Home to all families whose loved ones need constant personal care.

Right at Home, Reigate & Crawley have provided care once a day, for my elderly mother, since May this year. All the carers have been excellent and my mum has come to think of them as friends. They were extremely kind and compassionate, doing everything that was needed in a timely manner. Thank you, to you all.