Right at Home Reigate & Crawley

1 Brighton Road, Redhill RH1 6PW
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10 68 Reviews
  • Right at Home Reigate & Crawley, Redhill
Welcome to Right at Home Reigate and Crawley, your trusted partner in personalised home care and support services. Committed to enhancing the lives of individuals and families in the Reigate and Crawley communities, they take pride in delivering compassionate, reliable, and professional care right in the comfort of your own home.

Right at Home, Reigate and Crawley offers high-quality home care services tailored to your loved one's unique needs. Whether it's assistance with daily activities, companionship, specialised care for medical conditions, or respite care for family caregivers, their dedicated caregivers and staff ensures your loved ones receive exceptional care.

Their home care services in Reigate and Crawley prioritise building meaningful relationships and fostering a sense of belonging for each individual under their care. With a person-centred approach, they focus on maintaining independence, promoting well-being, and creating a safe and nurturing environment.

Experience the peace of mind that comes from knowing your loved ones are in capable and caring hands. Discover the difference Right at Home Reigate and Crawley can make in your family's life. Contact the team today to explore their comprehensive range of home care services and embark on a journey of compassionate care and support.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 45 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £36 – £38

The cost of Right at Home Reigate and Crawley service is competitively priced and is designed to improve the quality of life. The company will be able to offer your precise costs at the assessment, however, until then, the below may give you an insight into the potential cost of one-to-one personalised care.
Regular Care Visits £36.00 to £38.00    per visit
Please contact the company or complete the contact form here if you would like to book a time to meet (this is called a care assessment). This is an opportunity for you to ask questions and for the assessor to learn more about you or your loved one's care requirements.

These prices are only a guideline, please contact Right at Home Reigate & Crawley to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Apurva Sharma (Managing Director)

Right at Home Reigate & Crawley Reviews (68)

Total of 68, showing 61-68
10

Right at Home Reigate & Crawley has a Review Score of 10 (9.991) out of 10, based on 18 reviews in the last 2 years. Over all time Right at Home Reigate & Crawley has 68 reviews.

Overall Experience

  • 64
  • 4
  • 0
  • 0
  • 0

Date Published

68
4
11
18
50

Review from Mark W (Next of Kin) published on 13 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I act as next of kin for my good friend who is now in a care home with dementia. Her condition has seen the emergence of some sporadic but nevertheless troublesome behavioural issues with other residents. A team of professionals identified a need for sensitive and stimulating one to one care. The
plan was to enhance my friend's emotional well being and sense of orientation.


I have been so grateful to the personal qualities of Right at Home's carers. They have helped deliver the positive effect wanted and have adapted to working in a Care Home environment. They have proved themselves reliable and, on the couple of occasions where weather has caused a potential blip, their communication has been timely and also open.


Other carer firms were considered but Right at Home were quick to understand the individual nature of their brief and to supply solutions. Privately-funded care does come at a price, so it was gratifying that costs were also competitive.


Thank you!

Reply from Apurva Sharma at Right at Home Reigate & Crawley

Dear Mr Walker,
It has been a pleasure to work with you in supporting your friend. With your continued support and encouragement, the service shall continue to improve.
Kind regards
Apurva

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Review from Paul M (Son of Client) published on 3 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the level of service provided by Right At Home. The support programme has been tailored to my parents' needs following a full assessment and interview. The carers have made a big difference to their quality of life and most importantly, allowed them to stay living at home.
They are always willing to undertake a variety of tasks and go the extra mile when necessary. They are friendly, patient, flexible and most of all, they genuinely care about my parents' well being. We would highly recommend Right At Home to anyone looking for an organisation to manage the care for their elderly parents during the day.

Reply from Apurva Sharma at Right at Home Reigate & Crawley

Thank you for taking the time to provide us a review. It is a pleasure to support your mum and dad. I hope we continue to meet your expectations and more.
Many thanks

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Review from John H (Husband of Client) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This agency has been providing carers (2 visits per day) since November 2017 for my wife, who suffers from dementia (diagnosis 2010) and mobility problems. In May this year, she fell here at home and broke an arm. When she returns here next week her care by Right at Home will resume. I cannot speak
too highly of the quality of the care provided to her; the carers have all been excellent - courteous but friendly, very kind to her, very skilled and professional in their work with her, very helpful and good humoured. They all like her and she likes them. The agency seems to me to be very well managed.

Reply from Apurva Sharma at Right at Home Reigate & Crawley

It has been a pleasure to support your wife.
Thank you for your very kind words. Care Team will be chuffed to hear your appreciative words.
Kind regards.

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Treated with Dignity

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Review from Jean N (Client) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with Right at Home Reigate & Crawley and would recommend them to anyone.
The managing director and office staff are so efficient. The carers are very helpful and friendly. I the carer is more than 5-10 minutes late (held up by traffic), they ring me to let me know. If a new carer is
coming, they are always accompanied the first time by one of the office staff. The carer always asks permission to enter.


I live in an assisted home and I started with help about two months ago for an hour in the mornings which has made life so much easier for me.

Reply from Apurva Sharma, Managing Director at Right at Home Reigate & Crawley

Dear Mrs. Nicholson,
Thank you for kind words and recommending our service. It is a pleasure to support you. We hope with your encouragement our services will continue to improve.

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Review from Jenny (Granddaughter of Client) published on 20 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Grandmother received excellent care and we had good support during her care.
Her carer was excellent and treated her with dignity and respect.

Reply from Apurva Sharma, Managing Director at Right at Home Reigate & Crawley

Dear Jenny,
Many thanks for your feedback. It was a pleasure to look after grandma during her last days.
Kind regards

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Review from R D (Client) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with my carer, I don't want anyone else but her.

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Review from Mary B (Client) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My helper was very easy to get on with. She often suggested what she could do. Sometimes washing up when she arrived. She usually did something up first, then suggested what she could do next eg sorted some post, dusted, vacuumed the carpet or dusted the shelves or washed the kitchen floor. She
seemed to like her job. Once she did some shopping.


After my husband died I felt very alone much of the time, but my help came for an hour in the late afternoon and she made me more 'normal'.

Reply from Apurva Sharma, Managing Director at Right at Home Reigate & Crawley

Dear Mrs Broatch, Many thanks for your feedback. I am glad that you have found all aspects of our services helpful. We always want to ensure that with our support and assistance you continue to live as independently as possible. It has been an absolute pleasure to support you. I hope we continue to provide services to your expectations. Many thanks.

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Review from S B (Daughter of Client) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care given is excellent.
Only negative comment is carer speaks only limited English, so communication is difficult.
All staff are very caring, professional and capable.

Reply from Apurva Sharma, Physiotherapist/Managing Director at Right at Home Reigate & Crawley

It is a joy to look after your Mum. I can assure you that our services will continue to improve going ahead.
Many thanks.

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Care / Support

Management

Treated with Dignity

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Current Review Score: 10.0 (9.991)

Overview of Review Score

The Review Score of 10 (9.991) out of 10 for Right at Home Reigate & Crawley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.991 for Right at Home Reigate & Crawley is calculated as follows: ( (105 Excellents x 5) + (1 Goods x 4) ) ÷ 106 Ratings = 4.991

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Reigate & Crawley is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (20)

Meet the Team (1)

Apurva

Apurva Sharma

Job Title: Managing Director

Joined: 2016

Life is a collection of experiences – good and bad.


A caring hand can steady a rocking ship.


In my 16 years of experience as a physio much of which was dedicated to community geriatric rehab, I have learned that effective and wholesome Care provision needs a fine balance of the right attitude, attention and time.


This serves as a foundation for other supported programmes such as Rehab to yield positive benefits in enabling confident and independent living. I have seen several cases where a lack of proper care, time and empathy has left many clients disappointed. Discovering this wide gap between concept and reality was a primary motivation for me to search and create a platform where we could provide meaningful care in combination with tailored rehab which would truly make a difference to someone’s everyday life.


At Right at Home Reigate & Crawley, I have the opportunity to realise this desire to provide high-quality and excellent care. Our comprehensive approach to care, companionship and rehab would assist clients and their families to live an improved quality of life. I have built a team of people who share these beliefs and values – where each client is special, no client’s need is too big, where the client’s personal satisfaction comes first, where going the extra mile …. comes naturally, where providing care with compassion is a way of life!

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