Home Instead (East Dorset & Blandford)

55 Cobham Road, Ferndown Industrial Estate, Wimborne Minster BH21 7RB
Review Us
9.7 26 Reviews
  • Home Instead (East Dorset & Blandford), Wimborne Minster
Home Instead East Dorset and Blandford offer home care and companionship with visits lasting a minimum of one hour.

The company believes quality care can't be delivered in less time.

Its service helps people receive care and remain in their own homes for longer.

Individuals are encouraged to discuss what is important to them, allowing the service they receive to be truly personal.

This gives clients and their families greater happiness and trust in the service offered.

Specialising in non-medical care in the home, the office is part of the national Home Instead family of independently owned offices in over 180 locations throughout the UK.

Show Home Instead (East Dorset & Blandford) on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 45 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £37
  • Weekly Live-in Care Fees: from £1750

Bank holiday rate is time and a half

These prices are only a guideline, please contact Home Instead (East Dorset & Blandford) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Tilly Killeen (Registered Manager)

Home Instead (East Dorset & Blandford) Reviews (26)

Total of 26, showing 21-26
9.7

Home Instead (East Dorset & Blandford) has a Review Score of 9.7 (9.674) out of 10, based on 7 reviews in the last 2 years. Over all time Home Instead (East Dorset & Blandford) has 26 reviews.

Overall Experience

  • 22
  • 4
  • 0
  • 0
  • 0

Date Published

26
1
3
7
19

Review from Jill B (Daughter of Client) published on 8 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so pleased with the standard of care provided by the carers from Home Instead.
My mother wished to stay in her own home during her last three months and we could not have managed this on our own or without the support from her carers who became part of the family team looking after
her. From just needing help in dressing, when we first needed help.
Sadly Mum's condition rapidly deteriorated and the carers coped with it quickly becoming palliative care.
The whole Home Instead team made us feel supported and helped us so much in such a stressful and emotionally difficult time.

Reply from Caroline Flay at Home Instead (East Dorset & Blandford)

It was our pleasure supporting your mum during her last months. She was a joy to be around and she will be greatly missed by our team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Frances C (Client) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that a person over 90 years of age really needs this support every day if living on their own. A lot of elderly could not afford help all the time, ideal if you need help following an operation or illness or other help. The days that you need help there is none!

Reply from Caroline Flay at Home Instead (East Dorset & Blandford)

Thank you for your review. We do understand that paying for care can be expensive and we do try our very best to keep costs reasonable for our clients. We do have information about help to pay for care if you would like us to send it to you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M S (Client) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The helper was organised to assist me to have a bath. I have some disabled fittings in the bath at home. These consist of a battery raised and lowered seat on a flexible lead which carries the power. The Care Assistant soon made use of these, lowered me into the water, washed me and then raised me and
helped me out and dried me and put some clothes on.

Reply from Caroline Flay at Home Instead (East Dorset & Blandford)

We are really pleased that our caregiver has enabled you to have a bath. Thank you for the review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joyce S (Client) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff excellent, but feel the charge came too high.

Reply from Caroline Flay at Home Instead (East Dorset & Blandford)

Thank you for your feedback, we are sorry you feel our pricing is high, we always strive to ensure that our pricing is fair compared with the quality of the service. The hourly cost goes towards paying for the caregivers and ensuring they receive the best support and training to be able to provide the quality of care that Home Instead is known for.


We are very pleased to see that the service and the caregivers have been doing a good job.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Deborah W (Daughter of Client) published on 27 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment that we met the Home Instead team, we all felt at ease. The girls have the ability to support both the client and the relatives.
I must make mention of my parent's main carer. I can best describe her as a clone of me, their daughter. She treats my parents with total respect etc, and
nothing is ever too much trouble.
In short, I don't know what we would do without Home Instead, they have changed all our lives for the better.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sheila S (Client) assisted by family/friend published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both carers have been very kind, caring and efficient looking after me and my home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.674)

Overview of Review Score

The Review Score of 9.7 (9.674) out of 10 for Home Instead (East Dorset & Blandford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.974 for Home Instead (East Dorset & Blandford) is calculated as follows: ( (38 Excellents x 5) + (1 Goods x 4) ) ÷ 39 Ratings = 4.974

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (East Dorset & Blandford) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2025

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (9)

Meet the Team (4)

Tilly

Tilly Killeen

Job Title: Registered Manager

Joined: 2020

Tilly is in charge of the day-to-day running of the company.

Megan

Megan Owen

Job Title: Supervisor

Joined: 2018

Megan's role is to support the Care Professionals in their role and ensure the Clients receive the best quality care.

Charlotte

Charlotte Gannon

Job Title: Care Supervisor

Joined: 2023

Charlotte is the support for our Clients and Care Professionals. Charlotte ensures all paperwork is up to date and that the service is running safely.

No image found

Erin Goodwin

Job Title: Care Supervisor

Joined: 2021

Erin is the support for our Clients and Care Professionals. Erin ensures all paperwork is up to date and that the service is running safely.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (East Dorset & Blandford) to verify any information. View our terms and conditions. Home Instead (East Dorset & Blandford) has an Enhanced Service - more info.