Over all time Ambercare (North West) Ltd has 1 review.
Overall Experience
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Review from D S (Daughter of Client) published on 22 May 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
Dad has dementia and as I live at the other end of the country finding the best help and support for Dad was a must. Handing care of a loved one over is never easy and I was both nervous and sceptical, but I struck gold!
Ambercare provides not only fabulous care but unwavering support to the family
with nothing too much trouble. I know if there are any concerns they call. Likewise, I can call and always count on them to help with ad hoc needs or requests from sorting his TV out to buying a birthday card for his neighbour, a quick, friendly phone call to the team always results in a friendly, good-humoured response & quick result. Most importantly the staff are kind, respectful, caring and fun and I trust them implicitly.
In a call last week out of the blue he said: "You know what? I'm really happy, I've got a good life, everyone's so kind and helpful I'm a very lucky man."
You can't ask for more than that can you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
1 Apr 2025
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Ambercare (North West) Ltd
What Type of Services does Ambercare (North West) Ltd offer?
Ambercare (North West) Ltd offers Home Care.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ambercare (North West) Ltd to verify any information. View our terms and conditions. Ambercare (North West) Ltd has an Basic Service - more info.