Beryl Care Services

26 Galbraith Road, Picket Piece, Andover SP11 6AZ
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9.8 61 Reviews
  • Beryl Care Services, Andover
Beryl Care Services is a home care provider giving care and support to individuals who need it in order to remain living independently in their own homes.

Caring staff support individuals with dementia, mental health conditions, physical disabilities, sensory impairments as well as the frail and elderly.

Staff treat every individual they support with dignity and respect.
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Care Provided by Beryl Care Services

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

Price list available on request as prices may vary according to care needs, time of day, and weekends.

Good to Know

Owner

  • Beryl Care Ltd

Person in Charge

  • Monica Chisanga (Manager)

Beryl Care Services Reviews (61)

9.8

Beryl Care Services has a Review Score of 9.8 (9.765) out of 10, based on 21 reviews in the last 2 years.
Over all time Beryl Care Services has 61 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Beryl Care Services
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Total of 61, showing 21-40
Review from P N (Sister of Client) published on 4 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company are totally wonderful. They have looked after my family.
With such respect, care, and support. Calm and friendly service staff. Well done to you. I admire you all.
You put me at ease, you are remarkable, professional staff, thank you.
Reply from Monica Chisanga, Manager at Beryl Care Services
We really appreciate your taking the time to review our service. Your positive feedback is highly motivating for the team. We will continue to strive for excellence.
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Review from David M (Son of Client) published on 26 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers at Beryl Care Services have transformed our lives.
They care for my Dad very well and always treat him with respect and cater for his needs.
We have been lucky to have them to care for my dad and I would recommend them without hesitation.
They have been warm, caring and welcoming to
our whole family and have given us many precious memories with my dad.
Reply from Monica Chisanga, Manager at Beryl Care Services
Thank you very much for taking the time to review our service. It is very rewarding to support your father to enjoy family life and the companionship of his favourite dog! Your inclusiveness as a…read more
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Review from A L (Daughter of Client) published on 20 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beryl Care has been providing care for my elderly mother for over a year now. Originally this was day care but for the past few months, it is live-in 24-hour care. All the carers are excellent with my mother, who has increasingly severe Alzheimer's, and are sensitive to the needs of my step-father,
who also suffers from dementia.
The management of the carers is very good too, with cover being provided for the carer when needed to give them breaks and support given where necessary. They have coped well with some demanding situations and I have every confidence in the agency. I am kept informed of any developments and feel able to talk to them whenever I need to.
I would thoroughly recommend Beryl Care to anyone looking for well-trained, reliable care.
Reply from Monica Chisanga, Manager at Beryl Care Services
Thank you very much for this wonderful review which means a lot to us. You are a very supportive family which is really helpful and encouraging.
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Review from Malcolm S (Husband of Client) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beryl provided care for my wife aged 83, who has advanced Alzheimer's and is disabled by osteoarthritis, when I was hospitalised after an accident. They continued to provide excellent live-in 24/7 care for four weeks after the my accident, whilst I recovered. The quality of care was outstanding and
the carer was very capable, helpful and friendly - I cannot speak too highly of her ability and attitude to what is a very demanding level of care. I will not hesitate to use Beryl Care and that particular carer again, if she is available. On the second occasion I used this provider, I took a short break away from home. My wife needs 24/7 care. At my request, the same carer was provided and she again gave outstandingly excellent care. My break was unfortunately cut short due to problems with my car but Beryl Care immediately understood and cut short, at my request, the period involved. Excellent care and provider.
Reply from Monica Chisanga, Manager at Beryl Care Services
Thank you for giving us the opportunity to offer our support. Your review of our service means a great deal to us. The carer and the whole team are indeed very encouraged to keep up the good work.…read more
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Review from Liz O (Daughter of Client) published on 29 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I will never be able to put into words the incredible care and support that I received during a very traumatic time in my life. My elderly father was taken ill very suddenly and my mother with dementia needed immediate care support. A wonderful carer arrived at very short notice and ended up staying
with my mother for over five weeks. She could not have been more suited and was a gentle and calming presence for my lovely mum. The manager was in regular contact with me and I feel that the whole company genuinely care about the service they provide. Sadly, my father passed away and due to the fact that they only lived in a one-bedroom flat, my mum has now gone into a care home. Had their home been bigger then I would have seriously considered using Beryl Care Services and having a full-time live-in carer.
Saying goodbye to our lovely carer was actually really emotional as she became part of the family and I thank her from the bottom of my heart for all that she did for my mum.
Reply from Monica Chisanga, Manager at Beryl Care Services
Thank you very much for taking the time to review our service. It was indeed a difficult time for your family and we are pleased and encouraged to know our carer's support helped a great deal. Our…read more
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Review from T H (Daughter of Client) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One carer, in particular, was wonderful, we wished that she could be our mother's full-time carer all the time. This carer deserves all the accolade that is worthy of the care she gave our mother during the short time she carried out her job. We are very grateful for her, she made our family time away
stress-free, we were confident in her abilities and her high level of care.
Reply from Monica Chisanga, Manager at Beryl Care Services
It is really encouraging and uplifting read your feedback. It was such a pleasure to support and we would be very happy to help again if need arose. Thank you.
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Review from Martyn H (Son of Client) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found Beryl Care to be a very very good provider of home care. From the first day, care was provided through the past 2 months. They have been brilliant. The quality of the carers has been great and has enabled my parents to remain together in their home.
Reply from Monica Chisanga, Manager at Beryl Care Services
This is a wonderful and very encouraging review! Thank you so much for taking the time to review and for being a supportive family. We shall indeed continue to do our level.
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Review from P B (Son of Client) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The 24hr live-in care provided for my mother, who suffers from dementia and Alzheimer's, has been exemplary. The patience and gentle professionalism of the carers has improved my mother's well-being enormously. Challenging behaviour is expertly handled with friendly gentleness. The carers expertise
has greatly helped both the patient and the extended family. I cannot praise the carers enough. The Beryl management have proved to be accessible, diligent and responsive to any requests or queries.
Reply from Monica Chisanga, Manager at Beryl Care Services
Thank you very much for your review. It means a great deal to us. As a team, we commend your exceptional and unwavering support for your mother.
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Review from Samantha W (Daughter of Client) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beryl Care was able to come as a live-in carer for my father at very short notice. The care he received from one carer over the course of the next three and a half weeks was excellent. The carer was able to help with everything from personal hygiene to shopping and cooking. He would take my father out
in the wheelchair to get fresh air, and the apartment was kept spotless. This meant that we were able to recharge our batteries, and we felt confident that my father was well cared for. The manager was also extremely helpful and caring and was able to ensure that her team were covering when the main carer needed his well-earned time off. We would definitely recommend Beryl Care to anyone who requires this type of help; they have been a blessing to us. Thank you from the bottom of our hearts for all your help and care, especially the main carer, whom we all become very fond of, including my dad, for his calmness, kindness and patience.
Reply from Monica Chisanga, Manager at Beryl Care Services
Thank you very much indeed for the opportunity to support your father and for taking the time to give us this wonderful, encouraging feedback! Sending our best wishes.
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Review from Sarah E (Daughter-in-law of Client) published on 23 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beryl Care cared for my mother-in-law from April 21 to July 21 during a rapidly changing time for her both in terms of mental capacity and physical capability. The care received was excellent, and the whole team so very caring and dedicated. The manager in particular often went above and beyond, such
as coming out to assist a live-in carer in the middle of the night. We started with 5 hours of daily care which quickly progressed to live-in care as her condition was declining so fast. Her care from all was great but she formed a very close bond particularly with the daily carer who she loved and looked forward to her visits. The carer did some small things but that made her feel made special - dressing her in pretty scarves, doing her hair and finding nice scents for her to wear. The carer still remains in touch with the family and attended my mother-in-law's funeral, which we were all very touched by.
Reply from Monica Chisanga, Manager at Beryl Care Services
A huge thank you for giving a detailed 5-star review! It is extremely encouraging to the team. We are grateful for your quick response when we needed you for anything to aid our caring duty. Best…read more
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Review from Julie C (Daughter of Client) published on 21 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot thank the manager enough, from my very first call on Easter weekend she was able to provide help for my mother, in particular, I would like to mention two people who went above and beyond in looking after her. Other people were also involved in her care and all were empathetic caring individuals
who treated my mother with the utmost dignity. Thank you.
Reply from Monica Chisanga, Manager at Beryl Care Services
Thank you very much for taking the time to give us a 5-star review, which we value so much!
We are grateful to your whole family for providing such a conducive environment for the carers to give…read more
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Review from Cheryl C (Daughter of Client) published on 9 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and attention my Mum received was exemplary. Our carer from Beryl Care Services was kind and considerate with empathy, but never patronising. They made suggestions to help and improve my mum's condition and involved themselves in other tasks to help our family, that were not in their remit.
An absolute pleasure and Mum was kept well and healthy throughout the Services of Beryl Care. Thank you!
Reply from Monica Chisanga, Manager at Beryl Care Services
Thank you so much indeed for sharing your experience of our service. The carer felt welcome and supported by your whole family to provide the best care.
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Review from Chris H (Friend of Client) published on 15 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to highly recommend this agency which was accessed via the Princess Royal Trust for emergency care of a dementia sufferer whose carer had been admitted to hospital. A carer was sent out as an emergency and arrived at 9.45 pm having only been called early evening. The 48 hour care given
was excellent, she was caring, hard-working and exceeded all our expectations. Thank you so much.
Reply from Monica Chisanga, Manager at Beryl Care Services
We are extremely grateful for taking the time to locate us and give us a review.
We shall endeavour to keep up the good work.
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Review from Anne H (Daughter of Client) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an excellent agency which provides a high standard of care. The carers were excellent, committed, hard-working. The management support was excellent, with detailed notes provided on request, and an expert opinion from the manager to guide the planning and placement of carers and to deal with
problems.
Reply from Monica Chisanga, Manager at Beryl Care Services
Your review means a great deal to us. We are very encouraged to keep up the good work. Thank you very much indeed!
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Review from Susan N (Wife of Client) published on 17 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our carer was supportive and sympathetic to my husband’s condition showing a good understanding of his needs.
He quickly built up a rapport and was able to adapt and empathise with my husband’s changing moods and anxieties.
Nothing was too much trouble, and he was always conscientious and professional
in his approach.
Reply from Monica Chisanga, Manager at Beryl Care Services
I wish to thank you sincerely for taking the time to review our support, and so promptly. Best wishes.
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Review from Marion B (Daughter of Client) published on 16 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We received the very best care for both my parents over a period of 4 months. The carers that lived in were all very professional, kind, friendly and looked after my parents with dignity. We would definitely recommend Berylcare. The managers were always available when I called and managed to arrange
everything. Thank you.
Reply from Monica Chisanga, Manager at Beryl Care Services
Thank you so much for taking the time to review our service and very best wishes.
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Review from I F (Daughter of Client) published on 20 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was taken into hospital very suddenly leaving my 81-year-old mother alone and without care. I immediately asked my daughter-in-law to get in touch with Princess Royal Trust and arrange for a carer for Mum. Immediately a carer was dispatched to us and looked after Mum in the most caring and loving
way. I too was most thankful and able to recover in the hospital for a few days. Thank you from the bottom of my heart.
Reply from Monica Chisanga, Manager at Beryl Care Services
Thank you very much indeed for taking the time to review our support.
It is very encouraging.
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Review from Alexandra T (Daughter of Client) published on 1 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beryl services have provided amazing care for my Dad over the last 3 months. He is always treated with respect and dignity. My Dad wants to continue living at home and ultimately live independently again and the carers have been fantastic at helping him achieve this. They have been really supportive
and good companions throughout. I really appreciate all their care and support over the past few months.
Reply from Monica Chisanga, Manager at Beryl Care Services
Thank you so much for taking the time to review our service. This is very encouraging indeed.
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Review from Donna G (Daughter of Client) published on 13 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beryl Care Services was the first agency I applied to for help with caring for my mother. I had not heard of Beryl Care before, nor had I been given a recommendation, but within a few minutes of our first meeting I felt comfortable and totally confident that I had chosen the right agency.
These lovely
people have looked after my mother with such incredible kindness. They are like trusted members of our family who work tirelessly to ensure that my mother is safe and happy in her home. They have made themselves available day and night, to guide and reassure us through the difficulties of dementia.
They are patient, considerate, professional and trustworthy and I'm very grateful to have found them. Entrusting my mother's well-being with Beryl Care was the best decision I could have made.
Reply from Monica Chisanga, Manager at Beryl Care Services
Thank you very much indeed for your review. It is encouraging for our team.
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Review from Joyce C (Client) published on 5 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My carer has been with me for all of 2020 and some of last year. She is extremely kind and thoughtful and feels part of my family. Nothing is too much trouble and I don't know how I would manage without her. She even puts up with all the moaning and groaning and we laugh at all sorts of things.
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Current Review Score: 9.8 (9.765)

Overview of Review Score

The Review Score of 9.8 (9.765) out of 10 for Beryl Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.765 for Beryl Care Services is calculated as follows: ( (110 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 119 Ratings = 4.765
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Beryl Care Services is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Beryl Care Services to verify any information. View our terms and conditions. Beryl Care Services has an Enhanced Service - more info.