Beryl Care Services

26 Galbraith Road, Picket Piece, Andover SP11 6AZ
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9.8 65 Reviews
  • Beryl Care Services, Andover
Beryl Care Services is a home care provider giving care and support to individuals who need it in order to remain living independently in their own homes.

Caring staff support individuals with dementia, mental health conditions, physical disabilities, sensory impairments as well as the frail and elderly.

Staff treat every individual they support with dignity and respect.
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Care Provided by Beryl Care Services

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

Price list available on request as prices may vary according to care needs, time of day, and weekends.

Contact Beryl Care Services to get a personalised quote.

Contact Beryl Care Services to get a personalised quote.

Good to Know

Owner

  • Beryl Care Ltd
  • Privately Owned

Person in Charge

  • Monica Chisanga (Manager)

Beryl Care Services Reviews (65)

9.8

Beryl Care Services has a Review Score of 9.8 (9.780) out of 10, based on 25 reviews in the last 2 years.
Over all time Beryl Care Services has 65 reviews.

Overall Experience
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Date Published
  • 65
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  • 25
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Reviewer Connection to Beryl Care Services
  • 26
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Total of 65, showing 1-20
Review from P L (Client) published on 2 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and carer was rushed into hospital for an emergency operation.
I need 24/7 care; Beryl Care Services responded imediately and my live in carer is and has been such a tower
of strength during this stressful time.
My husband returned home and both of us received their support with advice
about food, rest
and all kept our spirits up with their cheerful guidance.
All of their carers are friendly, kind and fully trained, therefor providing for every aspect of health
and safety needs. Their support has been exceptional with timely updates on routines and visits.
We have used several care companies but none with such comprehensive vigilance, focus, advice and encouragement.
Thank you.
Reply from Monica Chisanga, Manager at Beryl Care Services
We are absolutely thrilled to read this review. We are so pleased we could help in time of need.
You are a very accommodating family. All the carers are very happy to support you. If at any point you…read more
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Review from Samantha D (Daughter of Client) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Samantha & Jeanette would like to thank Adrienne Dawn Ward for her care & dedication whilst looking after our Mum. Adrienne went above & beyond providing a fabulous quality of care & kindness. And thank you to Beryl Care for their quick response in providing emergency care.
Reply from Monica Chisanga, Manager at Beryl Care Services
We really appreciate your taking the time to review the support offered to your mother. Your feedback is both encouraging and deeply appreciated by the carer as well as the whole team at Beryl Care…read more
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Review from Teresa S (Sister of Client) published on 20 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was an emergency care plan which had been arranged by his partner through the Trust for my elderly brother if anything unexpected happened to her as he has Dementia. Unfortunately, in the middle of the night, his partner took ill and was taken to the hospital. From the middle of that day, he has
had a live-in carer from Beryl Care. The carer has been wonderful and has been so kind to my brother. He has helped him to get ready for bed, also with his showering, prepared and cooked all his meals. My brother liked to go out for a walk, and he was taken each day by the carer. The service from Beryl Care has been 100% as we have had to change and extend times of caring service at short notice, but they have always been supportive. The carer has been excellent in everything he has done for my brother, and he has taken a lot of problems I could have had as I do not live locally. My brother has been happy with his carer which made everything much easier as well. Excellent Service.
Reply from Monica Chisanga, Manager at Beryl Care Services
We are truly honoured to receive such a glowing review from you, Thankyou very much! The carer is very pleased to read this. It is really encouraging and rewarding for the whole team to know that our…read more
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Review from A G D (Daughter of Client) published on 11 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Beryl Care agreed to meet my mother in her own home and the manager & a carer came to check the safety of the bathroom etc.and to discuss live-in care in person. My mother was also able to meet the live-in carer before she moved in - other companies did not offer either service. The main carer was
a delightful, warm young woman who made a connection with my mother straightaway. She was kind, gentle, reassuring and nothing seemed to ruffle her. She supported my mother in her day-to-day living, shopping, cooking, cleaning, getting ready, going out. I felt I could trust her implicitly. I was not so happy that the company did not give her all the time off to which she was entitled. My mother was made anxious when she thought a changeover carer was going to come for the day and then this was cancelled at short notice. The changeover carers were all superb, both the 2 male and female carers who made mum laugh and were very supportive. Overall, good quality care with respect.
Reply from Monica Chisanga, Manager at Beryl Care Services
Your appreciation and very thoughtful feedback means a lot to us. The live-in carer your Mother had plus our whole team are very encouraged by your kind words. Your dedication to your Mother is…read more
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Review from David M (Son of Client) published on 23 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided was excellent. The live in carers gave us as family peace of mind as to mothers wellbeing. They kept us in the loop as to varying needs that arose and provided stability for her at a difficult time. Channel's of communication being kept open between the carers, their management team
and ourselves ensured consistency.
Thanks very much for your help.
Reply from Monica Chisanga, Manager at Beryl Care Services
We are thrilled to receive this feedback from you. Thank you very much indeed. It is a boost to our whole team! It was an absolute honour to support your Mother who was remarkable at 101 years old!…read more
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Review from Ellen E (Mother of Client) published on 7 October 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
I would not recommend this care provider under any circumstances. They repeatedly failed to turn up for shifts without any notice; removed a Support Worker at extremely short notice without explanation, leaving my daughter without the vital support she needs; and ultimately withdrew all support entirely,
with no communication. Despite emails requesting clarification, I have received no response. Their lack of professionalism and care has been utterly appalling. Avoid this provider.
Reply from Monica Chisanga, Manager at Beryl Care Services
Clearly a misplaced review, nothing to do with our support, not our client, please liaise with your provider. We look after vulnerable people with commitment. People have appreciated our efforts and…read more
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Review from J M (Daughter of Client) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care was arranged by the trust as part of an emergency care plan we'd set up.
The carer provided 9hrs of care on 2 consecutive days.
They were very quick to assess the care needs and worked with kindness and efficiency. My parents and I had complete trust in them and they restored calm to a challenging
situation
I'd 100% reccomend the service.
Reply from Monica Chisanga, Manager at Beryl Care Services
We are truly grateful to receive such an excellent review! Thank you so much for taking the time to share your experience of our service. Your feedback provides great encouragement to our carer and…read more
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Review from V H (Wife of Client) published on 5 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Once again an excellent prompt service. Kind, considerate, caring, diligent and careful, patiently paying attention to detail. It was lovely that we already knew this member of staff from a previous occasion. Thank you.
Reply from Monica Chisanga, Manager at Beryl Care Services
Thank you so much for taking the time to review our support. Your kind words are very encouraging for the carer and our entire team. They truly mean a great deal to us.Best wishes!
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Review from Laura B (Daughter of Client) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are more than pleased with all the excellent care and support we have had from Beryl Care. Our wonderful carer initially came to us through an emergency care plan to look after my mother who has Alzheimer's when my father was taken into hospital, then stayed on when my father returned home, to help
and support him in the early days of his recovery. The care she provided was of the highest quality and was delivered with exceptional kindness, respect and patience, and always with a smile, and my parents loved her. She provided feedback and practical advice relating to our parents' wellbeing which was invaluable, and would do anything and everything she could to help. She made a difficult and stressful time so much easier to get through for all of us and we couldn't have asked for more.
Reply from Monica Chisanga, Manager at Beryl Care Services
Your excellent review is much appreciated and means a great deal to the carer and our whole team. We shall endeavour to keep up with providing the excellent support to our service users. Very best…read more
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Review from Jennifer M (Wife of Client) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing! We had a delightful young man stay with us for two weeks to look after my husband. What an absolute treasure he is. He looked after my husband amazingly. Would definitely recommend this company. We are seriously going to miss him.
Reply from Monica Chisanga, Manager at Beryl Care Services
We are very delighted to read this feedback! You are a very accommodating family, including your furry bunch. Best wishes!
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Review from Colin G (Husband of Client) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
For the entire five weeks the care provided was exceptional originally for my wife alone and then for both my wife and.myself. It seems that in no time she became part of my family.
I would have no hesitation in recommending Beryl Care to any other client.
Reply from Monica Chisanga, Manager at Beryl Care Services
Thank you so much for your wonderful feedback ,we are absolutely thrilled to receive it. We will continue to strive to provide the highest level of support. Best wishes!
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Review from Neil M (Son of Client) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has recently been diagnosed with alzheimers and has never had a professional carer before, always reliant on my father who had been taken into hospital. We needed temporary care cover before family members could be present. At first reluctant to have a stranger in the home my mum felt so at
ease and well looked after that 5 stars is the only option here! Thank you Beryl Care it was spot on
Reply from Monica Chisanga, Manager at Beryl Care Services
Thank you very much for taking the time to share your feedback regarding the emergency support provided for your mother.Your kind words mean a great deal to us, and we remain committed to delivering…read more
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Review from Lisa R (Daughter of Client) published on 23 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was taken into hospital and we needed someone to care for my father, who has dementia. We were able to access short-term care through a charity for carers. The carer that they sent was amazing. She cared for Dad in a professional and caring manner which allowed us to concentrate on our mother.
We felt confident that Dad was being looked after.
Reply from Monica Chisanga, Manager at Beryl Care Services
Thank you so much for taking the time to share your experience of our service. It is very motivating to our team as we come to the end of this year. We shall strive to continue providing remarkable…read more
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Review from Liz E (Daughter of Client) published on 5 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer looked after my dad for the third time this year. We are always impressed by his companionship and empathy towards my dad. We always feel that Dad is in safe hands and every need taken care of.
I would have no hesitation in recommending him.
Reply from Monica Chisanga, Manager at Beryl Care Services
Thank you so much for taking the time to share such a wonderful review! It's incredibly encouraging and truly appreciated. The carer is delighted to receive such positive feedback and is motivated to…read more
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Review from Tony P (Son of Client) published on 1 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Many thanks for your help looking after my mother (who has dementia) while my father had a short stay in hospital. The carer was superb and made Mum completely at ease and enjoyed talking to her throughout. Thank you.
Reply from Monica Chisanga, Manager at Beryl Care Services
Thank you so much indeed for taking the time to review our service. It means a great deal to us. We are very encouraged to keep up the good work.
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Review from Sara G (Wife of Client) published on 27 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
In January 2024 I was struggling to cope with my husband's Alzheimer's. I engaged Beryl Care Services who provided a day a week which increased in May to full-time care until August.
Having been an active farmer all his life, my husband still wanted to do what he had always done. At times he was extremely
challenging for the carers. They were amazing and so very kind to me as well as my husband.
The office manager was contactable at all times, including weekends. My husband went into a care home for two weeks respite, Beryl Care were due to resume on his return. He was discharged early from the home with a severe chest infection. I had no one, it was an emergency. Within a few hours, Beryl Care provided one of their senior carers. I do not know what I would have done without them, they just coped.
Obviously, there are some carers with whom one has a better rapport than others but that is normal.
My husband's condition now requires 24-hour specialist nursing so he is in a care home.
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Review from J F (Daughter of Client) published on 12 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the live-in service we received for my dad, while my mum had to have some respite for a few days. The transition was easy and my dad received the best care. It was so nice not having to worry about him. The fact he could be cared for in his own home was also a great help with his dementia.
Would definitely recommend and we will get using the service again.
Reply from Monica Chisanga, Manager at Beryl Care Services
We are delighted to receive such an outstanding review of our service from you. Thank you very much. It has been our privilege to support your Dad, and we will continue to strive for excellence in our…read more
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Review from Carolyn N (Wife of Client) published on 6 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was our first time using a 24-hour carer. My husband has Dementia and I was not sure how he would take to a stranger dealing with him. On my return, I found him quite relaxed and settled. All had gone smoothly and everything was clean and tidy. I would have no worries leaving him in Beryl Care
Services again.
Reply from Monica Chisanga, Manager at Beryl Care Services
Thank you for the top review and for giving us the opportunity to support your husband. Your being so organised and preparing all the necessary information needed greatly assisted the carer.
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Review from Elizabeth C (Client) published on 6 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased with the care on offer. The care worker is well-qualified and has experience dealing with elderly dementia patients. Nothing was too much trouble. Difficult issues were handled firmly but with kindness. No problems.
Reply from Monica Chisanga, Manager at Beryl Care Services
Thank you so much for taking the time to review our service. We are delighted and encouraged to keep up the excellent support.
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Review from Christopher S (Husband of Client) published on 2 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the live in care provided to my wife by Care Services following my short period in hospital. The carer was very professional, dedicated and passion-driven. She also integrated seamlessly into our household and provided the support to my wife which I was unable to provide. My wife liked
her company.
Reply from Monica Chisanga, Manager at Beryl Care Services
Thank you very much indeed for taking time to review our services. It means a lot to us. We shall endeavour to keep up the good work. Best wishes.
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Current Review Score: 9.8 (9.780)

Overview of Review Score

The Review Score of 9.8 (9.780) out of 10 for Beryl Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.780 for Beryl Care Services is calculated as follows: ( (129 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 141 Ratings = 4.78
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Beryl Care Services is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Beryl Care Services

What Type of Services does Beryl Care Services offer?

Beryl Care Services offers Home Care.

How many Carers does Beryl Care Services employ?

Beryl Care Services employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Beryl Care Services to verify any information. View our terms and conditions. Beryl Care Services has an Enhanced Service - more info.