Beryl Care Services

26 Galbraith Road, Picket Piece, Andover SP11 6AZ
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10 59 Reviews
  • Beryl Care Services, Andover
Beryl Care Services is a home care provider giving care and support to individuals who need it in order to remain living independently in their own homes.

Caring staff support individuals with dementia, mental health conditions, physical disabilities, sensory impairments as well as the frail and elderly.

Staff treat every individual they support with dignity and respect.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

Price list available on request as prices may vary according to care needs, time of day, and weekends.

Good to Know

Owner

  • Beryl Care Ltd

Person in charge

  • Monica Chisanga (Manager)

Beryl Care Services Reviews (59)

Total of 59, showing 1-20
10

Beryl Care Services has a Review Score of 10 (9.961) out of 10, based on 27 reviews in the last 2 years. Over all time Beryl Care Services has 59 reviews.

Overall Experience

  • 55
  • 4
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Date Published

59
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32

Review from J M (Daughter of Client) published on 26 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was arranged by the trust as part of an emergency care plan we'd set up.
The carer provided 9hrs of care on 2 consecutive days.
They were very quick to assess the care needs and worked with kindness and efficiency. My parents and I had complete trust in them and they restored calm to a challenging
situation
I'd 100% reccomend the service.

Reply from Monica Chisanga, Manager at Beryl Care Services

We are truly grateful to receive such an excellent review! Thank you so much for taking the time to share your experience of our service. Your feedback provides great encouragement to our carer and the entire Beryl Care team. Best wishes!

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Review from V H (Wife of Client) published on 5 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Once again an excellent prompt service. Kind, considerate, caring, diligent and careful, patiently paying attention to detail. It was lovely that we already knew this member of staff from a previous occasion. Thank you.

Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you so much for taking the time to review our support. Your kind words are very encouraging for the carer and our entire team. They truly mean a great deal to us.Best wishes!

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Review from Laura B (Daughter of Client) published on 10 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are more than pleased with all the excellent care and support we have had from Beryl Care. Our wonderful carer initially came to us through an emergency care plan to look after my mother who has Alzheimer's when my father was taken into hospital, then stayed on when my father returned home, to help
and support him in the early days of his recovery. The care she provided was of the highest quality and was delivered with exceptional kindness, respect and patience, and always with a smile, and my parents loved her. She provided feedback and practical advice relating to our parents' wellbeing which was invaluable, and would do anything and everything she could to help. She made a difficult and stressful time so much easier to get through for all of us and we couldn't have asked for more.

Reply from Monica Chisanga, Manager at Beryl Care Services

Your excellent review is much appreciated and means a great deal to the carer and our whole team. We shall endeavour to keep up with providing the excellent support to our service users. Very best wishes to both your parents.

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Review from Jennifer M (Wife of Client) published on 10 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing! We had a delightful young man stay with us for two weeks to look after my husband. What an absolute treasure he is. He looked after my husband amazingly. Would definitely recommend this company. We are seriously going to miss him.

Reply from Monica Chisanga, Manager at Beryl Care Services

We are very delighted to read this feedback! You are a very accommodating family, including your furry bunch. Best wishes!

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Review from Colin G (Husband of Client) published on 27 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the entire five weeks the care provided was exceptional originally for my wife alone and then for both my wife and.myself. It seems that in no time she became part of my family.
I would have no hesitation in recommending Beryl Care to any other client.

Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you so much for your wonderful feedback ,we are absolutely thrilled to receive it. We will continue to strive to provide the highest level of support. Best wishes!

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Review from Neil M (Son of Client) published on 14 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently been diagnosed with alzheimers and has never had a professional carer before, always reliant on my father who had been taken into hospital. We needed temporary care cover before family members could be present. At first reluctant to have a stranger in the home my mum felt so at
ease and well looked after that 5 stars is the only option here! Thank you Beryl Care it was spot on

Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you very much for taking the time to share your feedback regarding the emergency support provided for your mother.Your kind words mean a great deal to us, and we remain committed to delivering high-quality care.

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Review from Lisa R (Daughter of Client) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was taken into hospital and we needed someone to care for my father, who has dementia. We were able to access short-term care through a charity for carers. The carer that they sent was amazing. She cared for Dad in a professional and caring manner which allowed us to concentrate on our mother.
We felt confident that Dad was being looked after.

Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you so much for taking the time to share your experience of our service. It is very motivating to our team as we come to the end of this year. We shall strive to continue providing remarkable support in the new year too. Best wishes to your family.

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Review from Liz E (Daughter of Client) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer looked after my dad for the third time this year. We are always impressed by his companionship and empathy towards my dad. We always feel that Dad is in safe hands and every need taken care of.
I would have no hesitation in recommending him.

Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you so much for taking the time to share such a wonderful review! It's incredibly encouraging and truly appreciated. The carer is delighted to receive such positive feedback and is motivated to continue providing excellent support.

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Review from Tony P (Son of Client) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks for your help looking after my mother (who has dementia) while my father had a short stay in hospital. The carer was superb and made Mum completely at ease and enjoyed talking to her throughout. Thank you.

Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you so much indeed for taking the time to review our service. It means a great deal to us. We are very encouraged to keep up the good work.

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Review from Sara G (Wife of Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In January 2024 I was struggling to cope with my husband's Alzheimer's. I engaged Beryl Care Services who provided a day a week which increased in May to full-time care until August.
Having been an active farmer all his life, my husband still wanted to do what he had always done. At times he was extremely
challenging for the carers. They were amazing and so very kind to me as well as my husband.
The office manager was contactable at all times, including weekends. My husband went into a care home for two weeks respite, Beryl Care were due to resume on his return. He was discharged early from the home with a severe chest infection. I had no one, it was an emergency. Within a few hours, Beryl Care provided one of their senior carers. I do not know what I would have done without them, they just coped.
Obviously, there are some carers with whom one has a better rapport than others but that is normal.
My husband's condition now requires 24-hour specialist nursing so he is in a care home.

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Review from J F (Daughter of Client) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the live-in service we received for my dad, while my mum had to have some respite for a few days. The transition was easy and my dad received the best care. It was so nice not having to worry about him. The fact he could be cared for in his own home was also a great help with his dementia.
Would definitely recommend and we will get using the service again.

Reply from Monica Chisanga, Manager at Beryl Care Services

We are delighted to receive such an outstanding review of our service from you. Thank you very much. It has been our privilege to support your Dad, and we will continue to strive for excellence in our care.

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Review from Carolyn N (Wife of Client) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was our first time using a 24-hour carer. My husband has Dementia and I was not sure how he would take to a stranger dealing with him. On my return, I found him quite relaxed and settled. All had gone smoothly and everything was clean and tidy. I would have no worries leaving him in Beryl Care
Services again.

Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you for the top review and for giving us the opportunity to support your husband. Your being so organised and preparing all the necessary information needed greatly assisted the carer.

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Review from Elizabeth C (Client) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care on offer. The care worker is well-qualified and has experience dealing with elderly dementia patients. Nothing was too much trouble. Difficult issues were handled firmly but with kindness. No problems.

Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you so much for taking the time to review our service. We are delighted and encouraged to keep up the excellent support.

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Review from Christopher S (Husband of Client) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the live in care provided to my wife by Care Services following my short period in hospital. The carer was very professional, dedicated and passion-driven. She also integrated seamlessly into our household and provided the support to my wife which I was unable to provide. My wife liked
her company.

Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you very much indeed for taking time to review our services. It means a lot to us. We shall endeavour to keep up the good work. Best wishes.

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Review from Emma C (Daughter-in-law of Client) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot recommend Beryl Care Services enough. They looked after my mum-in-law while Dad-in-law was in hospital. My mum-in-law was very reluctant to have a carer but quickly became very fond of her. Mum=in-law has not looked so well in a long time, the care she received went above and beyond.
She
was always treated with kindness and respect, also caring for Dad-in-law when he came home. We will be forever grateful for the exemplary way Mum=in-law was looked after and wouldn't hesitate to use them again.

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Review from Brian A (Husband of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Changeover was smooth and everything feels normal. The carer that came to relieve blended well, you would expect to feel a change in procedure but he fit into the daily routine as if he had always been there, chatty and bubbly chap he is. The service offered is reassuring and comfortable as I feel my
wife is well taken care of.

Reply from Monica Chisanga, Manager at Beryl Care Services

We are very delighted to read your review highlighting a smooth handover and high-quality work. We really appreciate you taking the time to feedback to us. It is very encouraging and we shall endeavour to keep up the excellent support.

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Review from Mark b (Son of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend using Beryl Care Services. At short notice, my dad was taken into hospital and we needed someone to come and live with my mum as she has Parkinson's and needs help all day long. Within a few hours of my phone call, we had a plan set up and a carer on the way to help with my mum's daily
life. Within a very short time my mum was settled and cooking a cake in the kitchen so with that I wasn't worried at all about what and how my mum was going to cope at home without Dad. The two weeks went by extremely fast and we are so happy we booked up for my dad's operation with the same carer as she is (5 stars) so if you read this review I hope you have or will have the same experience as me as I did. Definitely using Beryl Care again and will recommend them to anyone as knowing with a few hours your loved ones are looked after is worth it.

Reply from Monica Chisanga, Manager at Beryl Care Services

We're thrilled to receive your feedback! It's incredibly rewarding to know that our carer has provided you and your Dad with the reassurance you need, knowing that your Mother is in capable hands. Rest assured, we are committed to maintaining this level of care and will continue striving to deliver exceptional service.

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Review from Tracy R (Daughter of Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer came in as emergency care for my mum whilst my dad was in hospital. The 24/7 care provided for 3 weeks was exceptional. The carer was kind, caring and professional. The improvement in both my mum's physical and mental health was amazing. The carer and care manager were always communicating
with the family giving us great comfort and reassurance that Mum was safe and extremely well looked after. This carried on when Dad came out of hospital. The care, respect and dignity shown towards my parents was exemplary. Especially as this was their first experience of intimate care. Our only wish would be that could have continued on longer.

Reply from Monica Chisanga, Manager at Beryl Care Services

We are indeed delighted to read this excellent review of our service. Thank you! It is very encouraging. We can only promise to continue doing our best in our work. Your commitment as a family to supporting your parents and your engagement with our team was very useful in delivering effective care.

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Review from P N (Sister of Client) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company are totally wonderful. They have looked after my family.
With such respect, care, and support. Calm and friendly service staff. Well done to you. I admire you all.
You put me at ease, you are remarkable, professional staff, thank you.

Reply from Monica Chisanga, Manager at Beryl Care Services

We really appreciate your taking the time to review our service. Your positive feedback is highly motivating for the team. We will continue to strive for excellence.

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Review from David M (Son of Client) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at Beryl Care Services have transformed our lives.
They care for my Dad very well and always treat him with respect and cater for his needs.
We have been lucky to have them to care for my dad and I would recommend them without hesitation.
They have been warm, caring and welcoming to
our whole family and have given us many precious memories with my dad.

Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you very much for taking the time to review our service. It is very rewarding to support your father to enjoy family life and the companionship of his favourite dog! Your inclusiveness as a family helps create a good caring environment for the carers. Best wishes!

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Current Review Score: 10.0 (9.961)

Overview of Review Score

The Review Score of 10 (9.961) out of 10 for Beryl Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.961 for Beryl Care Services is calculated as follows: ( (149 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 154 Ratings = 4.961

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Beryl Care Services is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Beryl Care Services

What Type of Services does Beryl Care Services offer?

Beryl Care Services offers Home Care.

How many Carers does Beryl Care Services employ?

Beryl Care Services employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Beryl Care Services to verify any information. View our terms and conditions. Beryl Care Services has an Enhanced Service - more info.