Beryl Care Services

26 Galbraith Road, Picket Piece, Andover SP11 6AZ
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9.8 66 Reviews
  • Beryl Care Services, Andover
Beryl Care Services is a home care provider giving care and support to individuals who need it in order to remain living independently in their own homes.

Caring staff support individuals with dementia, mental health conditions, physical disabilities, sensory impairments as well as the frail and elderly.

Staff treat every individual they support with dignity and respect.
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Care Provided by Beryl Care Services

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

Price list available on request as prices may vary according to care needs, time of day, and weekends.

Contact Beryl Care Services to get a personalised quote.

Contact Beryl Care Services to get a personalised quote.

Good to Know

Owner

  • Beryl Care Ltd
  • Privately Owned

Person in Charge

  • Monica Chisanga (Manager)

Beryl Care Services Reviews (66)

9.8

Beryl Care Services has a Review Score of 9.8 (9.789) out of 10, based on 26 reviews in the last 2 years.
Over all time Beryl Care Services has 66 reviews.

Overall Experience
  • 60
  • 5
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  • 1
Date Published
  • 66
  • 9
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  • 26
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Reviewer Connection to Beryl Care Services
  • 26
  • 10
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  • 5
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Total of 66, showing 41-60
Review from Marion B (Daughter of Client) published on 16 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We received the very best care for both my parents over a period of 4 months. The carers that lived in were all very professional, kind, friendly and looked after my parents with dignity. We would definitely recommend Berylcare. The managers were always available when I called and managed to arrange
everything. Thank you.
Reply from Monica Chisanga, Manager at Beryl Care ServicesThank you so much for taking the time to review our service and very best wishes.
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Review from I F (Daughter of Client) published on 20 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was taken into hospital very suddenly leaving my 81-year-old mother alone and without care. I immediately asked my daughter-in-law to get in touch with Princess Royal Trust and arrange for a carer for Mum. Immediately a carer was dispatched to us and looked after Mum in the most caring and loving
way. I too was most thankful and able to recover in the hospital for a few days. Thank you from the bottom of my heart.
Reply from Monica Chisanga, Manager at Beryl Care ServicesThank you very much indeed for taking the time to review our support.
It is very encouraging.
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Review from Alexandra T (Daughter of Client) published on 1 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beryl services have provided amazing care for my Dad over the last 3 months. He is always treated with respect and dignity. My Dad wants to continue living at home and ultimately live independently again and the carers have been fantastic at helping him achieve this. They have been really supportive
and good companions throughout. I really appreciate all their care and support over the past few months.
Reply from Monica Chisanga, Manager at Beryl Care ServicesThank you so much for taking the time to review our service. This is very encouraging indeed.
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Review from Donna G (Daughter of Client) published on 13 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beryl Care Services was the first agency I applied to for help with caring for my mother. I had not heard of Beryl Care before, nor had I been given a recommendation, but within a few minutes of our first meeting I felt comfortable and totally confident that I had chosen the right agency.
These lovely
people have looked after my mother with such incredible kindness. They are like trusted members of our family who work tirelessly to ensure that my mother is safe and happy in her home. They have made themselves available day and night, to guide and reassure us through the difficulties of dementia.
They are patient, considerate, professional and trustworthy and I'm very grateful to have found them. Entrusting my mother's well-being with Beryl Care was the best decision I could have made.
Reply from Monica Chisanga, Manager at Beryl Care ServicesThank you very much indeed for your review. It is encouraging for our team.
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Review from Joyce C (Client) published on 5 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My carer has been with me for all of 2020 and some of last year. She is extremely kind and thoughtful and feels part of my family. Nothing is too much trouble and I don't know how I would manage without her. She even puts up with all the moaning and groaning and we laugh at all sorts of things.
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Review from Lorraine E (Daughter of Client) published on 23 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beryl Care Services are amazing in the care and help they provide. They always go above and beyond their role and feel like family. They are professional, reliable, caring and compassionate. They are skilled in various areas of caring and my dad is treated with respect and dignity at all times. Our
family are so grateful for their kindness and support.
Reply from Monica Chisanga, Manager at Beryl Care ServicesYour review of our service is highly appreciated and very encouraging. Thank you very much indeed.
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Review from A S (Husband of Client) assisted by family/friend published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This service has allowed me to have a much-needed break, as times can be difficult. The person they sent, took time to get to know my wife and gain trust, and they have a good relationship. This allows me to relax when I have this free time. I couldn't wish for a better person. Nothing is too much trouble.
Reply from Monica Chisanga, Manager at Beryl Care ServicesThank you very much indeed for taking the time to review our service.
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Review from Steve H (Relative of Client) published on 28 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very professional and efficient service from both office management and caring staff themselves.
My father was in hospital with a urine infection and my mother who suffers from Parkinson’s disease and is at a high risk of falling could not be left on her own particularly during the night.
Caring team
were brilliant, very attentive and helpful.
I cannot thank them all enough for what they did during this time.
Reply from Monica Chisanga, Manager at Beryl Care ServicesThank you very much for your review. We are all very encouraged to keep doing our best.
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Review from A D (Daughter of Client) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beryl Care Services have been a lifeline for my situation. This care came about through the Take A Break scheme. I care for my mother with dementia 24/7 and find it difficult to get out to do chores or meet with friends. I now have 2 hours a week to get some exercise by walking into town. I skip down
the road knowing I'm just a phone call away but, more importantly, knowing there is a responsible, caring person with Mamma.
The carer is excellent; she turns up before her allotted time, engages brilliantly with Mamma, encourages her to participate in baking, cooking, paints her nails, engages in humourous conversation etc. On my return, the carer doesn't rush off, instead she spends time making sure all is well.
Having this support from Beryl Care Agency ensures that both Mamma and I have a refreshing break for 2 hours every week. Thank you.
Reply from Monica Chisanga, Manager at Beryl Care ServicesThank you very much for your review. Your feedback means a lot to us.
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Review from P C (Wife of Client) published on 3 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After many years as a carer, now having these 2 hours a week when I can leave my husband in safe hands is wonderful. He is quite happy to be left in the care of the support worker who is kind and friendly, she is also very flexible if need be.
Reply from Monica Chisanga at Beryl Care ServicesThank you very much indeed for your feedback. We are encouraged to keep improving.
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Review from J C (Daughter of Client) published on 2 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care was amazing, from the first time we were introduced to the carers in Nov 18 to Oct 19 when they started the live-in care - Jan 2020. Nothing was too much trouble they looked after my mum so well with everything that was needed to support her. They became part of the family. I'm
just so extremely grateful to everyone involved in this care.
Reply from Monica Chisanga at Beryl Care ServicesThank you very much for your review. As a family, you welcomed and supported the carers to do a good job.
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Review from A H (Wife of Client) published on 2 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Reliable. Caring. Friendly. Willing to engage with client in different activities. At ease with client.
Reply from Monica Chisanga at Beryl Care ServicesWe appreciate your taking time to review our service. Thank you very much.
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Review from Theresa S (Daughter of Client) published on 5 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent last minute overnight care for my father prior to him being moved to a nursing home. Everything arranged efficiently with the owner and the carers she provided were first class. I would highly recommend this service.
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Review from H M (Client) published on 17 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service provided is very helpful. It enables me to undertake tasks away from my wife without having the worry if she is OK. We have had various carers and my wife is comfortable with them. Keep up the good work.
Reply from Monica Chisanga at Beryl Care ServicesThank you very much indeed for the review. It is very encouraging to all of us.
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Review from Joan A (Wife of Client) published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always reliable and on time and caring.
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Review from A C (Client) published on 8 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My special carer has the ability to be a friend and is interested in my life. With visits to places of interest, museums, airfields, National Trust Houses, gardens and Historical Places. Has taken me to the Doctors. We share the same music interests, films and local churches.
Reply from Monica Chisanga, Manager at Beryl Care ServicesThank you very much indeed for the encouraging review. It is very helpful indeed.
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Review from R M (Son of Client) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both carers demonstrated excellent knowledge of conditions and were extremely professional. Very polite and easy to get on with. Showed great care to my mum and dad and his discharge from hospital. Mum is a very private person but took to both carers straight away. I can't thank them both enough.
Reply from Monica Chisanga at Beryl Care ServicesThank you very much indeed for your review. We are very pleased and encouraged to keep up the good work.
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Review from S S (Friend of Client) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Beryl Care Services provided care at very short notice which we much appreciated. The manager was extremely helpful and very approachable, thank you. The carers were excellent and went above and beyond their duty. A huge thank you to you all.
Reply from Monica Chisanga at Beryl Care ServicesThank you very much for your review. It is a source of encouragement for us to carry on with the good work.
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Review from Stephen R (Son of Client) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer was good and helpful but was not on time as agreed. Late all three days.
It was not explained on the phone when I requested the plan to be put in place, that care was only for three days. No advice or assistance offered to gain ongoing care after three days. (Not helpful to me)
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Review from S W (Daughter of Client) published on 27 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very pleased with the carers quiet, yet persuasive way. The client's very strong and frequently difficult personality made establishing a relationship tricky. Perseverance did achieve a lot. I was happy too, with the communication with the carer's manager which was very supportive.
Reply from Monica Chisanga at Beryl Care ServicesThank you very much indeed for taking time to review our service. That is very encouraging.
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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Beryl Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.789 for Beryl Care Services is calculated as follows: ( (135 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 147 Ratings = 4.789
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Beryl Care Services is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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