Beryl Care Services

26 Galbraith Road, Picket Piece, Andover SP11 6AZ
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10 59 Reviews
  • Beryl Care Services, Andover
Beryl Care Services is a home care provider giving care and support to individuals who need it in order to remain living independently in their own homes.

Caring staff support individuals with dementia, mental health conditions, physical disabilities, sensory impairments as well as the frail and elderly.

Staff treat every individual they support with dignity and respect.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

Price list available on request as prices may vary according to care needs, time of day, and weekends.

Good to Know

Owner

  • Beryl Care Ltd

Person in charge

  • Monica Chisanga (Manager)

Beryl Care Services Reviews (59)

10

Beryl Care Services has a Review Score of 10 (9.958) out of 10, based on 25 reviews in the last 2 years.
Over all time Beryl Care Services has 59 reviews.

Overall Experience
  • 55
  • 4
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Date Published
  • 59
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  • 24
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Reviewer Connection to Beryl Care Services
  • 24
  • 9
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Total of 59, showing 41-59
Review from Steve H (Relative of Client) published on 28 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very professional and efficient service from both office management and caring staff themselves.
My father was in hospital with a urine infection and my mother who suffers from Parkinson’s disease and is at a high risk of falling could not be left on her own particularly during the night.
Caring team
were brilliant, very attentive and helpful.
I cannot thank them all enough for what they did during this time.
Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you very much for your review. We are all very encouraged to keep doing our best.

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Review from A D (Daughter of Client) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beryl Care Services have been a lifeline for my situation. This care came about through the Take A Break scheme. I care for my mother with dementia 24/7 and find it difficult to get out to do chores or meet with friends. I now have 2 hours a week to get some exercise by walking into town. I skip down
the road knowing I'm just a phone call away but, more importantly, knowing there is a responsible, caring person with Mamma.
The carer is excellent; she turns up before her allotted time, engages brilliantly with Mamma, encourages her to participate in baking, cooking, paints her nails, engages in humourous conversation etc. On my return, the carer doesn't rush off, instead she spends time making sure all is well.
Having this support from Beryl Care Agency ensures that both Mamma and I have a refreshing break for 2 hours every week. Thank you.
Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you very much for your review. Your feedback means a lot to us.

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Review from P C (Wife of Client) published on 3 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After many years as a carer, now having these 2 hours a week when I can leave my husband in safe hands is wonderful. He is quite happy to be left in the care of the support worker who is kind and friendly, she is also very flexible if need be.
Reply from Monica Chisanga at Beryl Care Services

Thank you very much indeed for your feedback. We are encouraged to keep improving.

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Review from J C (Daughter of Client) published on 2 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care was amazing, from the first time we were introduced to the carers in Nov 18 to Oct 19 when they started the live-in care - Jan 2020. Nothing was too much trouble they looked after my mum so well with everything that was needed to support her. They became part of the family. I'm
just so extremely grateful to everyone involved in this care.
Reply from Monica Chisanga at Beryl Care Services

Thank you very much for your review. As a family, you welcomed and supported the carers to do a good job.

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Review from A H (Wife of Client) published on 2 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Reliable. Caring. Friendly. Willing to engage with client in different activities. At ease with client.
Reply from Monica Chisanga at Beryl Care Services

We appreciate your taking time to review our service. Thank you very much.

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Review from Theresa S (Daughter of Client) published on 5 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent last minute overnight care for my father prior to him being moved to a nursing home. Everything arranged efficiently with the owner and the carers she provided were first class. I would highly recommend this service.
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Review from H M (Client) published on 17 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service provided is very helpful. It enables me to undertake tasks away from my wife without having the worry if she is OK. We have had various carers and my wife is comfortable with them. Keep up the good work.
Reply from Monica Chisanga at Beryl Care Services

Thank you very much indeed for the review. It is very encouraging to all of us.

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Review from Joan A (Wife of Client) published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always reliable and on time and caring.
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Review from A C (Client) published on 8 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My special carer has the ability to be a friend and is interested in my life. With visits to places of interest, museums, airfields, National Trust Houses, gardens and Historical Places. Has taken me to the Doctors. We share the same music interests, films and local churches.
Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you very much indeed for the encouraging review. It is very helpful indeed.

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Review from R M (Son of Client) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both carers demonstrated excellent knowledge of conditions and were extremely professional. Very polite and easy to get on with. Showed great care to my mum and dad and his discharge from hospital. Mum is a very private person but took to both carers straight away. I can't thank them both enough.
Reply from Monica Chisanga at Beryl Care Services

Thank you very much indeed for your review. We are very pleased and encouraged to keep up the good work.

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Review from S S (Friend of Client) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Beryl Care Services provided care at very short notice which we much appreciated. The manager was extremely helpful and very approachable, thank you. The carers were excellent and went above and beyond their duty. A huge thank you to you all.
Reply from Monica Chisanga at Beryl Care Services

Thank you very much for your review. It is a source of encouragement for us to carry on with the good work.

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Review from Stephen R (Son of Client) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer was good and helpful but was not on time as agreed. Late all three days.
It was not explained on the phone when I requested the plan to be put in place, that care was only for three days. No advice or assistance offered to gain ongoing care after three days. (Not helpful to me)
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Review from S W (Daughter of Client) published on 27 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very pleased with the carers quiet, yet persuasive way. The client's very strong and frequently difficult personality made establishing a relationship tricky. Perseverance did achieve a lot. I was happy too, with the communication with the carer's manager which was very supportive.
Reply from Monica Chisanga at Beryl Care Services

Thank you very much indeed for taking time to review our service. That is very encouraging.

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Review from R B (Husband of Client) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We used a "sitting" service to stay overnight so that I could get a decent night's sleep, have been constantly "on-call" to care for my terminally ill wife. The sitter was very polite, helpful and efficient - arrived on time at 10pm and was not in a hurry to leave at 7am. Can't comment on staff, management
or value for money as this is part of a palliative care service. Organisers at Beryl Care Services are very helpful. Overall - excellent.
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Review from N B (Daughter of Client) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer took very good care of my dad.
She prepared food and tea and kept him company, then did the same with Mum when she got back from hospital until family arrived.
Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you very much indeed for the review. We are encouraged to carry on the good work.

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Review from Gordon S (Husband of Client) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This carer was prompt and hardworking. She struck up a relationship with my wife and helped with her personal care. This carer looked for work that needed to be done and was very thorough and efficient.
Reply from Monica Chisanga, Manager at Beryl Care Services

Thank you very much for your review. It is very encouraging indeed.

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Review from Jackie H (Daughter of Client) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In a time of dire need, Beryl Care Services were an absolute godsend. The service was second to none and greatly appreciated. Excellent staff and management. Would not hesitate to recommend this service to anyone.
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Review from Joyce S (Great-grandson of Client) published on 30 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have already recommended Beryl Care to a family member for upcoming short-term night care.
Beryl Care was suggested to me at a particularly challenging time during my 98-year-old mother's care.
A change of medication meant that my Mother's sleeping patterns had changed and the live-in day carer
was feeling extremely tired after being woken up several times a night.
The Beryl carer was able to sit with Mum when she woke and led her gently back to bed, and then sleep. The whole situation with the live-in carer stabilised.
I am most grateful, otherwise Mum may have ended up in hospital or a care home. The live-in care agency may have withdrawn their care.
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Review from Andrew P (Son of Client) published on 10 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum as dementia and my dad was taken ill and is in intensive care with a life-threatening illness, The Princess Trust supported me with this company and sent an emergency live-in carer and she is brilliant. She is respectful of the situation and is a life line for us at our time of need. I can't
thank her enough for responding and being at my parents home within 4hours. Thanks to the partnership of the care company and the Royal Princess Trust, it has made a difficult situation more bearable and reassuring that we can focus on my dad in intensive care knowing my mum is in safe hands. Thank you, everyone, that has made this possible, you're all angels in my eyes.
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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Beryl Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.958 for Beryl Care Services is calculated as follows: ( (138 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 143 Ratings = 4.958
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Beryl Care Services is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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